From first to last all the people involved were very professional, friendly and helpful and they did an amazing job. They listened to what we wanted and discussed everything with us. The work was ca... See more
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A family-run company with over 30 years combined experience, TWC Home Improvements of Swindon is here to help stylishly enhance your property. Windows, Doors, Conservatories and Living Spaces
Contact info
Woodside Road 15, SN3 4WA, Swindon, United Kingdom
- 01793 781413
- info@twcframes.co.uk
- twchome.co.uk
No recent history of asking for reviews
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Very happy customer.
I previously used TWC and was overly satisfied with the service. There was no doubt that I wouldn't use them again. The start to the end of my purchase was dealt with professionally. From quote to fit I was kept informed. I must say both times the fitters have been remarkable. Very polite and clean tidy workers. The aftersales team are prompt on getting out you guarantee and certificates. Well done TWC I would recommend a nd use you again if required.

Reply from TWC Home Improvements
James very good worker and friendly
James very good worker and friendly. An asset to the company.

Reply from TWC Home Improvements
Valdi came and fitted our new front…
Valdi came and fitted our new front door. He was excellent and I’m very happy with the result. Thank you.

Reply from TWC Home Improvements
Valdi a professional installer.
Valdi was the consummate professional. The work was carried out with minimal disruption. He had a good sense of humour. Work was finished to a high standard.
Cannot rate him any higher.

Reply from TWC Home Improvements
Average service, but at least good communication
Unfortunately I can only give an average scoring for TWC home improvements, due to mixturer of experience and quality of work
Positives
- Really nice show room and super friendly staff to show you around
- In case of any issue the communication was clear and quick, that includes the resolving of issues as well
- The quality of the composite door is actually really good
- Initial timeline was well kept (until issues happened)
Negatives
- Both doors which was ordered was not correctly made (front door, the design did not meet exactly what we ordered, back door the size was incorrect - front dooe we agreed to keep, back door was re-manufactured)
- Quality of work is varying depends on who is the installer (front door install was really nice, back door was a joke, altough I have to say it was resolved quickly).
I would expect better manufacturer and vendor service after all these years in the industry (all issues was related to manufacturer - I have been told).

Reply from TWC Home Improvements
Anthony and Liam
Just had a Lovely chap called Anthony on the door help me take the rubbish out for me he was really lovely and helpful.
iv also made a appointment with a chap called Liam who also was very polite on the phone to me.
and also i have a appointment at 7pm today which im also really looking forward to getting a new front door if the price is right.

Reply from TWC Home Improvements
New back door 🚪 😎
From ringing to get a quote to a finished job, excellent .the fitter valdi came worked hard delt with couple
of unexpected issues he sorted without any problem ,worked clean and tidy, all the finishing details 👌

Reply from TWC Home Improvements
Couldn't fault TWC from first enquiry…
Couldn't fault TWC from first enquiry right through to installation. Have recommended to a couple of neighbours so fingers crossed 🤞 Thank you from a very happy customer.

Reply from TWC Home Improvements
Excellent explanation of the options…
Excellent explanation of the options available from Sam, not out to make a quick sale but show all the available options and ensure the right choice is being made. Good back up from Ben in the office too.

Reply from TWC Home Improvements
A new window, what a stunning job
What a stunning job. Dean turned up on time and was ready to start. Thoroughly nice bloke and a real craftsman. We only had one window changed but will be looking for more. TWC were professional in every way from start to finish. All in all a superb experience. Thanks again to all at TWC.

Reply from TWC Home Improvements
Insulting experience.
One of TWC’s door-to-door salesmen knocked on my door last week. Lovely guy, friendly and not pushy at all. He explained that they are a local business and therefore pride themselves on delivering better customer service than the bigger, UK-wide companies. We are planning to put the house on the market quite soon, and I know our patio doors need replacing, so have been thinking for a while that I should get that sorted - so I arranged for someone to come out and provide a quote.
On the morning of the quote appointment, I got a call from them to confirm the time - they also wanted to confirm that my husband will be home when they come out? I was a bit shocked at that question and told the gentlemen that no, my husband will be at work, but I will be available as I have scheduled the quote during my lunch break. He then asked if they could come another time, perhaps one evening/weekend when my husband will be available too? Feeling a little more frustrated now, particularly because this is not the 1920’s and I am quite capable of making a decision without help or permission from my husband, I said that no, we are not available in the evenings or weekends. The response I received from the gentlemen on the phone…… ‘Okay, I think we’ll leave it then’.
So, from that conversation, I can only conclude that TWC are not interested in doing business with the ‘little women’ - not even ones like me, the main breadwinner, the sole name on the mortgage and the person who manages all of the finances.
Never mind, it’s their loss, I’ll just get a quote from one of the bigger UK-wide companies they think they’re better than.
Edited on 9th May: I have increased my original score from a 1 to a 4, based on the genuine and empathetic response I received to my review. Thank you.

Reply from TWC Home Improvements
Very happy with the service we received…
Very happy with the service we received from Sam and Liam, very professional and gave us all the details needed.
Excellent offer as well as a quick service

Reply from TWC Home Improvements
New front door
Hi just had James one of your fitters come and fit our front door . He was extremely professional and polite and did a fantastic job. He is a credit to your company and I hope in future if we need anything else replacing we get him! Thankyou so much James !

Reply from TWC Home Improvements
Calem - great service
Calem, brilliant. He was polite and very friendly great asset to your company.
Super pleased as I have someone coming out later to do a quote on a window and door I've been looking at getting done in forever.
Thanks TWC :-)

Reply from TWC Home Improvements
I had had a lovely chap called taffy…
I had had a lovely chap called taffy who knocked my door today from the window centre. He was a really lovely chap and I haven’t seen a sales that is so good at his job in ages. Everything he said was crystal clear and he pointed out all of the issues with my windows very articulately
I was very satisfied with the customer service from taffy and I will be looking forward to my free quotation

Reply from TWC Home Improvements
Had a man called Kev knock my door…
Had a man called Kev knock my door today what a lovely man he is
I was greeted by him and a man called Callum who was his mentor
I wasn’t interested in windows but I was a door so they booked me in for when the have there sale on so it will b cheaper
That was nice of then to tell me that to save me money as im only part time at work
What a lovely pair of lads u have at your lovely thoughtfull company

Reply from TWC Home Improvements
Friendly & professional
Taffy knocked at the door today and he was an absolute pleasure to speak to.
He didn't push me into any purchases, I let him know I rented so wasn't able to do much to the property.
He asked with the type of windows I had if I suffer with mould, then directed to a website that can help. He was more concerned for the well-being of my daughter rather than selling to me.
Such an amazing chap brightened up my day for sure.

Reply from TWC Home Improvements
Single storey extension by TWC
Great service by the building team. Tom and his teams work was at a high standard and bang on time. They were also very careful to keep everything as clean and tidy as possible to lessen the impact to the household.
Highly recommended.

Reply from TWC Home Improvements
Good company to do business with from start to end
Decided to talk to them when we had a knock on the door as we did have windows that needed replacing, and we're glad we did.
The sales guy was friendly and informative, and even gave us suggestions that we might not have considered (such as the ability now to have a large single pane in the main kitchen window, without openings/extra bracing). The price also seemed fair considering costs have gone up a lot in the past years.
The surveyor was also very good and explained it all, but it was the fitters that really made it special. They ensured that we got a pretty much perfect match on the mortar around the external frames, which meant that they had to return, but the were polite, courteous and did an excellent job.

Reply from TWC Home Improvements
Quality product with expert fitting
Quality product with very high quality fitting from the excellent James; he was speedy and very clean. After fitting was completed James demonstrated how the locks work and made sure we were happy before leaving. The transaction was brilliant from start to finish.

Reply from TWC Home Improvements
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