TWC Home Improvements Reviews 

886
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and helpful, often highlighting their excellent workmanship and efficiency in completing tasks. Many people appreciate the excellent service provided, noting the high quality of the products and the meticulous attention to detail during installations. However, some customers also noted concerns regarding product issues, such as items not fitting correctly or arriving damaged, which sometimes required further adjustments. A few other people also felt that there were occasional issues with project completion and follow-up, including long waits for work to be finished or for problems to be fully resolved.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Service

Consumers find service to be positive, with many reviewers highlighting the professionalism, friendliness,... See more

Quality

People report positive experiences with quality, highlighting great quality windows and doors, and excellent... See more

Product

Clients share ambiguous opinions on product, with many expressing satisfaction with the quality of windows,... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From first to last all the people involved were very professional, friendly and helpful and they did an amazing job. They listened to what we wanted and discussed everything with us. The work was ca... See more

Rated 5 out of 5 stars

Friendly staff who kept us informed on delivery etc. Good pricing and value for money. There was a miscommunication with the order which was smoothed over very quickly and the company went out of thei... See more

Rated 5 out of 5 stars

I had a delightful 'warm call' from Jade just now, who accidentally caught me at a time when I was starting to consider new windows (the previous contact was some years ago for a different property)... See more

Company replied

Rated 5 out of 5 stars

Wow..what fantastic service. We had several windows fitted in 2024 and have been very happy with them, but yesterday one of the window locks broke and we were unable to close a large downstairs window... See more

Company replied


Company details

  1. PVC Windows Supplier

Written by the company

A family-run company with over 30 years combined experience, TWC Home Improvements of Swindon is here to help stylishly enhance your property. Windows, Doors, Conservatories and Living Spaces


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

886 reviews

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4.5

All reviews

(886)

138 reviews in the last 12 months

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Rated 5 out of 5 stars

Very happy customer.

I previously used TWC and was overly satisfied with the service. There was no doubt that I wouldn't use them again. The start to the end of my purchase was dealt with professionally. From quote to fit I was kept informed. I must say both times the fitters have been remarkable. Very polite and clean tidy workers. The aftersales team are prompt on getting out you guarantee and certificates. Well done TWC I would recommend a nd use you again if required.

14 April 2025
Unprompted review
TWC Home Improvements logo

Reply from TWC Home Improvements

Dear Jenny,

Thank you so much for sharing your wonderful feedback about TWC Home Improvements! I’m absolutely thrilled to hear that, as a returning customer, you were once again overly satisfied with our service—so much so that there was no doubt you’d use us again. It’s fantastic to know that from the initial quote to the final fitting on 24 May 2025, the entire process was handled professionally, with clear communication throughout.

I’m especially delighted that our fitters were remarkable, polite, and left everything clean and tidy—your kind words about them mean a lot, and I’ll be sure to pass on your praise! It’s also great to hear that our aftersales team was prompt in providing your guarantee and certificates. Your recommendation and willingness to use us again if needed are truly appreciated, and we’re so grateful for your continued trust in TWC.

If you have any future projects or questions, please don’t hesitate to reach out to me directly—I’d be more than happy to assist. Thanks again for your glowing review, Jenny, and for being such a happy customer!

Warm regards,

Joseph Heaton

Director

Rated 5 out of 5 stars

James very good worker and friendly

James very good worker and friendly. An asset to the company.

22 May 2025
Unprompted review
TWC Home Improvements logo

Reply from TWC Home Improvements

Dear Stephen,

Thank you so much for sharing your feedback about TWC Home Improvements! I’m delighted to hear that James was a very good worker and friendly during his time working with you on 23 May 2025. It’s truly special to know you consider him an asset to our company—I’ll be sure to pass on your kind words to him, as he’ll be thrilled to hear this!

We’re so grateful for your review and for choosing TWC. If you have any future projects or questions, please don’t hesitate to reach out to James or me directly—we’d be more than happy to assist. Thanks again for your lovely review, Stephen!

Warm regards,

Joseph Heaton

Director

Rated 5 out of 5 stars

Valdi came and fitted our new front…

Valdi came and fitted our new front door. He was excellent and I’m very happy with the result. Thank you.

23 May 2025
Unprompted review
TWC Home Improvements logo

Reply from TWC Home Improvements

Dear Steve Cooper,

Thank you so much for sharing your feedback about TWC Home Improvements! I’m delighted to hear that Valdi did an excellent job fitting your new front door on 23 May 2025, and that you’re very happy with the result—I’ll be sure to pass on your thanks to him, as he’ll be thrilled to hear this!

We’re so grateful for your review and for choosing TWC. If you have any future projects or questions, please don’t hesitate to reach out to Valdi or me directly—we’d be more than happy to assist. Thanks again for your kind review, Steve!

Warm regards,

Joseph Heaton

Director

Rated 5 out of 5 stars

Valdi a professional installer.

Valdi was the consummate professional. The work was carried out with minimal disruption. He had a good sense of humour. Work was finished to a high standard.
Cannot rate him any higher.

20 May 2025
Unprompted review
TWC Home Improvements logo

Reply from TWC Home Improvements

Dear Brian,

Thank you so much for sharing your wonderful feedback about TWC Home Improvements! I’m absolutely thrilled to hear that Valdi was the consummate professional during your installation, carrying out the work with minimal disruption and finishing to a high standard. It’s fantastic to know you appreciated his good sense of humour as well—I’ll be sure to pass on your kind words to him, as he’ll be delighted to hear he couldn’t be rated any higher!

We’re so grateful for your review and for choosing TWC. If you have any future projects or questions, please don’t hesitate to reach out to Valdi or me directly—we’d be more than happy to assist. Thanks again for your glowing feedback, Brian!

Warm regards,

Joseph Heaton

Director

Rated 3 out of 5 stars

Average service, but at least good communication

Unfortunately I can only give an average scoring for TWC home improvements, due to mixturer of experience and quality of work
Positives
- Really nice show room and super friendly staff to show you around
- In case of any issue the communication was clear and quick, that includes the resolving of issues as well
- The quality of the composite door is actually really good
- Initial timeline was well kept (until issues happened)
Negatives
- Both doors which was ordered was not correctly made (front door, the design did not meet exactly what we ordered, back door the size was incorrect - front dooe we agreed to keep, back door was re-manufactured)
- Quality of work is varying depends on who is the installer (front door install was really nice, back door was a joke, altough I have to say it was resolved quickly).

I would expect better manufacturer and vendor service after all these years in the industry (all issues was related to manufacturer - I have been told).

16 April 2025
Unprompted review
TWC Home Improvements logo

Reply from TWC Home Improvements

Dear Mr. L. Fekete,

Thank you for taking the time to share your detailed feedback about your experience with TWC Home Improvements. I’m truly pleased to hear about the positives you noted, such as our nice showroom, the friendliness of our staff, the clear and quick communication when issues arose, the quality of the composite door, and our adherence to the initial timeline. It’s heartening to know these aspects met your expectations, and I’ll be sure to pass on your kind words to the team—they’ll be delighted to hear this!

That said, I’m genuinely sorry to hear about the challenges you faced, which led to an average experience overall. I deeply regret that both doors were not manufactured correctly—the front door design not fully matching your order and the back door being the wrong size. While I’m glad you were happy to keep the front door and that we promptly re-manufactured the back door, I’m disappointed to learn about the varying quality of installation, particularly with the back door. Although this was resolved quickly, I completely understand your frustration and your expectation for better manufacturing and vendor service after our many years in the industry. I’ve been informed these issues stemmed from the manufacturing process, and we’re actively working with our partners to ensure such errors don’t happen again in the future.

Your feedback is incredibly valuable, and I’d like to make things right. As a gesture of goodwill, I’d like to offer you a complimentary maintenance check for both doors to ensure everything is up to your satisfaction, along with a £50 voucher towards any future purchase with us. I hope this can help restore your confidence in TWC.

If you’d like to discuss your experience further or take advantage of the maintenance check, please don’t hesitate to reach out to me directly at 01793 781413 (Option 2) or via email at joseph@twcframes.co.uk. We’re committed to improving and ensuring every customer has a consistently excellent experience, and I’d value the opportunity to address your concerns personally. Thank you again for your honest review, Mr. Fekete, and for choosing TWC.

Warm regards,

Joseph Heaton

Director

Rated 5 out of 5 stars

Anthony and Liam

Just had a Lovely chap called Anthony on the door help me take the rubbish out for me he was really lovely and helpful.
iv also made a appointment with a chap called Liam who also was very polite on the phone to me.
and also i have a appointment at 7pm today which im also really looking forward to getting a new front door if the price is right.

15 May 2025
Unprompted review
TWC Home Improvements logo

Reply from TWC Home Improvements

Dear Wheeler,

Thank you so much for sharing your feedback about TWC Home Improvements! I’m so pleased to hear that Anthony, one of our lovely team members, was able to assist you by helping take out your rubbish—what a kind gesture! It’s wonderful to know he was so helpful and left such a positive impression. I’m equally delighted that Liam was very polite and professional when arranging your appointment—I’ll be sure to pass on your kind words to both of them, as they’ll be thrilled to hear this!

I hope your appointment at 7 PM this evening went well and that you’re as excited as we are about the possibility of getting a new front door, provided the price was right for you. If you have any questions following your appointment or need further assistance, please don’t hesitate to reach out to Liam, Anthony, or me directly—I’d be more than happy to help. Thanks again for your lovely review, Wheeler!

Warm regards,

Joseph Heaton

Director

Rated 5 out of 5 stars

New back door 🚪 😎

From ringing to get a quote to a finished job, excellent .the fitter valdi came worked hard delt with couple
of unexpected issues he sorted without any problem ,worked clean and tidy, all the finishing details 👌

13 May 2025
Unprompted review
TWC Home Improvements logo

Reply from TWC Home Improvements

Dear Guest,

Thank you so much for sharing your feedback about TWC Home Improvements! I’m thrilled to hear that your experience with your new back door 🚪 was excellent, from getting a quote to the finished job. It’s wonderful to know that our fitter, Valdi, worked hard, dealt with a couple of unexpected issues seamlessly, and kept everything clean and tidy while ensuring all the finishing details were spot on 👌. I’ll be sure to pass on your kind words to him—he’ll be chuffed to hear this!

We’re so grateful for your review and for choosing TWC. If you have any future projects or questions, please don’t hesitate to reach out to Valdi or me directly—we’d be delighted to assist. Thanks again for your amazing feedback! 😎

Warm regards,

Joseph Heaton

Director

Rated 5 out of 5 stars

Couldn't fault TWC from first enquiry…

Couldn't fault TWC from first enquiry right through to installation. Have recommended to a couple of neighbours so fingers crossed 🤞 Thank you from a very happy customer.

28 March 2025
Unprompted review
TWC Home Improvements logo

Reply from TWC Home Improvements

Dear Julia Collins-Avci,

Thank you so much for your fantastic review of TWC Home Improvements! I’m absolutely thrilled to hear that you couldn’t fault us from your first enquiry right through to installation—what a lovely compliment! It’s so rewarding to know you’ve had such a positive experience, and I’m especially grateful that you’ve recommended us to a couple of your neighbours. Fingers crossed indeed 🤞—we’d be delighted to help them too!

We’re so appreciative of your kind words and for choosing TWC. If you or your neighbours have any questions or future projects in mind, please don’t hesitate to reach out to me directly—I’d be more than happy to assist. Thanks again for being such a happy customer, Julia, and for your amazing feedback!

Warm regards,

Joseph Heaton

Director

TWC Home Improvements

Rated 5 out of 5 stars

Excellent explanation of the options…

Excellent explanation of the options available from Sam, not out to make a quick sale but show all the available options and ensure the right choice is being made. Good back up from Ben in the office too.

10 May 2025
Unprompted review
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Reply from TWC Home Improvements

Dear Karen Fielding,

Thank you so much for sharing your feedback about TWC Home Improvements! I’m thrilled to hear that Sam provided an excellent explanation of the options available, focusing on ensuring you made the right choice rather than pushing for a quick sale. It’s fantastic to know he took the time to guide you through everything so thoroughly. I’m also delighted that Ben in the office offered great support—I’ll be sure to pass on your kind words to both of them, as they’ll be so pleased to hear this!

We’re truly grateful for your review and for choosing TWC. If you have any further questions or need assistance as your project progresses, please don’t hesitate to reach out to Sam, Ben, or me directly—we’d be delighted to help. Thanks again for your lovely comments, Karen!

Warm regards,

Joseph Heaton

Director

Rated 5 out of 5 stars

A new window, what a stunning job

What a stunning job. Dean turned up on time and was ready to start. Thoroughly nice bloke and a real craftsman. We only had one window changed but will be looking for more. TWC were professional in every way from start to finish. All in all a superb experience. Thanks again to all at TWC.

7 May 2025
Unprompted review
TWC Home Improvements logo

Reply from TWC Home Improvements

Dear Steve Wills,

I’m so grateful for your fantastic review of TWC Home Improvements! I’m thrilled to hear that Dean did a stunning job with your new window, arriving on time and ready to get started. It’s wonderful to know you found him to be a thoroughly nice bloke and a real craftsman—I’ll make sure he hears your kind words, as he’ll be absolutely chuffed! I’m equally delighted that you found TWC professional in every way, from start to finish, making it a superb experience for you.

Thank you for choosing TWC and for sharing your feedback. We’d be delighted to help with any future window replacements you’re considering, so please don’t hesitate to reach out to Dean or me directly—we’d love to assist. Thanks again for your brilliant review, Steve!

Warm regards,

Joseph Heaton

Director

Rated 4 out of 5 stars

Insulting experience.

One of TWC’s door-to-door salesmen knocked on my door last week. Lovely guy, friendly and not pushy at all. He explained that they are a local business and therefore pride themselves on delivering better customer service than the bigger, UK-wide companies. We are planning to put the house on the market quite soon, and I know our patio doors need replacing, so have been thinking for a while that I should get that sorted - so I arranged for someone to come out and provide a quote.

On the morning of the quote appointment, I got a call from them to confirm the time - they also wanted to confirm that my husband will be home when they come out? I was a bit shocked at that question and told the gentlemen that no, my husband will be at work, but I will be available as I have scheduled the quote during my lunch break. He then asked if they could come another time, perhaps one evening/weekend when my husband will be available too? Feeling a little more frustrated now, particularly because this is not the 1920’s and I am quite capable of making a decision without help or permission from my husband, I said that no, we are not available in the evenings or weekends. The response I received from the gentlemen on the phone…… ‘Okay, I think we’ll leave it then’.

So, from that conversation, I can only conclude that TWC are not interested in doing business with the ‘little women’ - not even ones like me, the main breadwinner, the sole name on the mortgage and the person who manages all of the finances.

Never mind, it’s their loss, I’ll just get a quote from one of the bigger UK-wide companies they think they’re better than.

Edited on 9th May: I have increased my original score from a 1 to a 4, based on the genuine and empathetic response I received to my review. Thank you.

6 May 2025
Unprompted review
TWC Home Improvements logo

Reply from TWC Home Improvements

Dear Jessica Earley,

I’m truly sorry to hear about your recent experience with TWC Home Improvements and for the frustration you felt during your interaction with our team. I sincerely apologise if our communication made you feel insulted in any way—that was never our intention.

I want to assure you that our request for both parties to be present during a quote visit is not rooted in any sexist assumptions. This is a standard practice we follow for all customers, whether that involves husbands and wives, partners, parents and children, or any other household combination. We provide a free service where we drive to your property at a time that suits you and offer a detailed quote. To ensure we get the quote right the first time, we ask that all decision-makers are present, as preferences like handle colours or opening styles can vary and significantly impact the price. Our goal is to avoid the added expense and inconvenience of multiple visits, ensuring efficiency for both you and our team.

I deeply regret that this policy was not explained clearly, and I’m sorry for how this came across. We absolutely value your business and would never intend to undermine your ability to make decisions.

I’d love the opportunity to make this right. We’re happy to reschedule a visit at a time that works for you guys, to provide the quote you need. Please feel free to reach out to me directly at joseph@twcframes.co.uk, and I’ll personally ensure your experience reflects the high standard of customer service we strive for at TWC.

Thank you for bringing this to our attention, and I hope to hear from you soon.

Best regards,

Joseph Heaton

Director

Rated 5 out of 5 stars

Very happy with the service we received…

Very happy with the service we received from Sam and Liam, very professional and gave us all the details needed.
Excellent offer as well as a quick service

3 May 2025
Unprompted review
TWC Home Improvements logo

Reply from TWC Home Improvements

Dear Juki,

I’m so thrilled to read your review of TWC Home Improvements! It’s fantastic to hear that you’re very happy with the service you received from Sam and Liam, and that they were professional while providing all the details you needed. I’m also delighted to know you found the offer excellent and appreciated our quick service—I’ll make sure Sam and Liam hear your wonderful feedback; they’ll be absolutely chuffed!

Thank you so much for sharing your experience and for choosing TWC. If you have any questions as your project moves forward or would like to discuss anything further, please don’t hesitate to reach out to Sam, Liam, or me directly—we’d be delighted to assist. Thanks again for your kind words, Juki!

Warmest regards,

Joseph Heaton

Director

Rated 5 out of 5 stars

New front door

Hi just had James one of your fitters come and fit our front door . He was extremely professional and polite and did a fantastic job. He is a credit to your company and I hope in future if we need anything else replacing we get him! Thankyou so much James !

2 May 2025
Unprompted review
TWC Home Improvements logo

Reply from TWC Home Improvements

Dear Barbara,

Thank you for sharing your review of TWC Home Improvements! I’m absolutely delighted to hear that James, one of our fitters, came to fit your new front door and did a fantastic job. It’s wonderful to know he was extremely professional and polite, and that you consider him a credit to our company—I’ll be sure to pass on your heartfelt thanks to him; he’ll be chuffed to bits!

I’m so pleased you had such a positive experience, and we’d be thrilled to have James return for any future projects you might need, such as replacing other items. We’re so grateful for your feedback and for choosing TWC. If you have any questions or would like to discuss future projects, please don’t hesitate to reach out to James or me directly—we’d love to assist again. Thank you for your kind words, Barbara, and enjoy your beautiful new front door!

Warmest regards,

Joseph Heaton

Director

TWC Home Improvements

Rated 5 out of 5 stars

Calem - great service

Calem, brilliant. He was polite and very friendly great asset to your company.
Super pleased as I have someone coming out later to do a quote on a window and door I've been looking at getting done in forever.
Thanks TWC :-)

30 April 2025
Unprompted review
TWC Home Improvements logo

Reply from TWC Home Improvements

Hi C.Hine,

I just wanted to drop you a quick note to say thank you for your kind review of TWC Home Improvements! I’m so chuffed to hear that Callum was brilliant—polite, friendly, and a great asset to our team. It really means a lot to know he made such a positive impression on you! I’ll make sure to let him know your lovely feedback; he’ll be overjoyed!

I’m also really pleased that you’re super excited about having someone come out later to quote for the window and door you’ve been wanting to get done for ages—we can’t wait to help bring that project to life for you! If you have any questions in the meantime, please feel free to give Callum or me a shout. Thanks again for choosing TWC, C.Hine, and for sharing your experience!

Best wishes,

Joseph Heaton

Rated 5 out of 5 stars

I had had a lovely chap called taffy…

I had had a lovely chap called taffy who knocked my door today from the window centre. He was a really lovely chap and I haven’t seen a sales that is so good at his job in ages. Everything he said was crystal clear and he pointed out all of the issues with my windows very articulately

I was very satisfied with the customer service from taffy and I will be looking forward to my free quotation

29 April 2025
Unprompted review
TWC Home Improvements logo

Reply from TWC Home Improvements

Hello Lamin,

I wanted to say a huge thank you for your wonderful review of TWC Home Improvements! I’m so pleased to hear that Taffy, who knocked on your door today, was such a lovely chap and an exceptional salesman. It’s brilliant to know he explained everything crystal clear, pointing out the issues with your windows so articulately—it’s been a while since you’ve seen someone so skilled at their job, and that truly means a lot to us! I’ll make sure Taffy hears your amazing feedback; he’ll be absolutely delighted!

I’m thrilled that you were so satisfied with Taffy’s customer service, and we’re really looking forward to providing your free quotation soon. If you’d like to chat more about your project in the meantime, please don’t hesitate to reach out to Taffy or me—we’d be happy to help. Thanks again for choosing TWC, Lamin, and for sharing such kind words!

Kind regards,

Joseph Heaton

Director

Rated 5 out of 5 stars

Had a man called Kev knock my door…

Had a man called Kev knock my door today what a lovely man he is
I was greeted by him and a man called Callum who was his mentor
I wasn’t interested in windows but I was a door so they booked me in for when the have there sale on so it will b cheaper

That was nice of then to tell me that to save me money as im only part time at work

What a lovely pair of lads u have at your lovely thoughtfull company

29 April 2025
Unprompted review
TWC Home Improvements logo

Reply from TWC Home Improvements

Hi Taffy Williams,

I just had to write and thank you for your lovely review of TWC Home Improvements! I’m so touched to hear about your experience with Kev and Callum when they knocked on your door. It’s wonderful to know that Kev was such a lovely man, and that Callum, his mentor, joined him to greet you so warmly. I’m really glad they took the time to listen to your needs, and even though you weren’t interested in windows, they helped you with a door by booking you in for our upcoming sale to save you money—especially considering you’re working part-time. That kind of thoughtfulness means the world to me, and I’ll be sure to let them know how much you appreciated it; they’ll be absolutely chuffed!

It’s so kind of you to call them a lovely pair of lads and to describe TWC as a thoughtful company—we truly strive to make every interaction special. We’re looking forward to providing your quote during the sale, and if you have any questions in the meantime, please feel free to reach out to Kev, Callum, or me directly. Thanks again for sharing such a heartwarming review, Taffy!

Warm regards,

Joseph Heaton

Director

TWC Home Improvements

Rated 5 out of 5 stars

Friendly & professional

Taffy knocked at the door today and he was an absolute pleasure to speak to.

He didn't push me into any purchases, I let him know I rented so wasn't able to do much to the property.

He asked with the type of windows I had if I suffer with mould, then directed to a website that can help. He was more concerned for the well-being of my daughter rather than selling to me.

Such an amazing chap brightened up my day for sure.

29 April 2025
Unprompted review
TWC Home Improvements logo

Reply from TWC Home Improvements

Dear Cheryl,

Thank you for sharing your review of TWC Home Improvements! I’m absolutely thrilled to hear that Taffy knocked at your door today and was an absolute pleasure to speak to. It’s wonderful to know he was friendly, professional, and didn’t push you into any purchases, especially after you mentioned you rent and can’t make changes to the property. I’m particularly touched that he showed concern for your daughter’s well-being by asking about mould issues with your windows and directing you to a helpful website—what an amazing chap! I’ll be sure to pass on your kind words to him; he’ll be chuffed to bits to know he brightened up your day!

We’re so grateful for your feedback and for taking the time to share your experience. If you ever have any questions or need advice about your windows in the future, please don’t hesitate to reach out to Taffy or me directly—we’d love to assist. Thank you for your kind words, Cheryl!

Warmest regards,

Joseph Heaton

Director

TWC Home Improvements

Rated 5 out of 5 stars

Single storey extension by TWC

Great service by the building team. Tom and his teams work was at a high standard and bang on time. They were also very careful to keep everything as clean and tidy as possible to lessen the impact to the household.
Highly recommended.

28 April 2025
Unprompted review
TWC Home Improvements logo

Reply from TWC Home Improvements

Thank you for sharing your review of TWC Home Improvements! I’m absolutely delighted to hear that you received great service from our building team for your single storey extension. It’s fantastic to know that Tom and his team delivered work at a high standard and completed it bang on time, while also being very careful to keep everything as clean and tidy as possible to lessen the impact on your household—I’ll be sure to pass on your kind words to them; they’ll be chuffed to bits!

Your high recommendation means the world to us, and we’re so grateful for your trust in TWC. If you ever need assistance with future projects or have any questions, please don’t hesitate to reach out to Tom or me directly—we’d love to help again. Thank you for choosing TWC, and enjoy your wonderful new extension!

Warmest regards,

Joseph Heaton

Director

Rated 5 out of 5 stars

Good company to do business with from start to end

Decided to talk to them when we had a knock on the door as we did have windows that needed replacing, and we're glad we did.

The sales guy was friendly and informative, and even gave us suggestions that we might not have considered (such as the ability now to have a large single pane in the main kitchen window, without openings/extra bracing). The price also seemed fair considering costs have gone up a lot in the past years.

The surveyor was also very good and explained it all, but it was the fitters that really made it special. They ensured that we got a pretty much perfect match on the mortar around the external frames, which meant that they had to return, but the were polite, courteous and did an excellent job.

12 March 2025
Unprompted review
TWC Home Improvements logo

Reply from TWC Home Improvements

Dear K Hall,

Thank you for sharing your review of TWC Home Improvements! I’m absolutely delighted to hear that you found us to be a good company to do business with from start to end, and that you’re glad you decided to talk to us after we knocked on your door regarding your window replacements.

It’s fantastic to know that our sales team was friendly and informative, offering helpful suggestions like the large single pane for your main kitchen window without openings or extra bracing—I’m so pleased you felt the price was fair given the rising costs. I’m also glad the surveyor explained everything clearly, and I’m especially thrilled that our fitters made the experience special by ensuring a near-perfect match on the mortar around the external frames, even returning to complete the job. Their politeness, courtesy, and excellent work truly mean a lot to us, and I’ll be sure to pass on your kind words to the entire team—they’ll be chuffed to bits!

We’re so grateful for your feedback and for choosing TWC for your project. If you ever need assistance with future projects or have any questions, please don’t hesitate to reach out to me directly—we’d love to help again. Thank you for your kind words, and enjoy your beautifully updated windows!

Warmest regards,

Joseph Heaton

Director

Rated 5 out of 5 stars

Quality product with expert fitting

Quality product with very high quality fitting from the excellent James; he was speedy and very clean. After fitting was completed James demonstrated how the locks work and made sure we were happy before leaving. The transaction was brilliant from start to finish.

24 April 2025
Unprompted review
TWC Home Improvements logo

Reply from TWC Home Improvements

Dear Bob,

Thank you for sharing your review of TWC Home Improvements! I’m absolutely delighted to hear that you found the product to be of high quality and that James provided very high-quality fitting. It’s fantastic to know he was speedy, very clean, and took the time to demonstrate how the locks work, ensuring you were happy before leaving. I’m also thrilled that the entire transaction was brilliant from start to finish—I’ll be sure to pass on your kind words to James; he’ll be chuffed to bits!

We’re so grateful for your feedback and for choosing TWC. If you ever need assistance with future projects or have any questions, please don’t hesitate to reach out to James or me directly—we’d love to help again. Thank you for your kind words, Bob, and enjoy your new installation!

Warmest regards,

Joseph Heaton

Director

TWC Home Improvements

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