Was visited today by Kyle and Tyron to fit my Permaframe Home Improvement windows . I hadn’t realised what a difference they would make but they look fantastic . Every person I dealt with were respect... See more
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The fitters (Kyle and Tyron) arrived in the given timeframe and introduced themselves. They worked very well as a team and were polite and friendly throughout. They completed the fitting - 7 windows i... See more
Company replied
I’ve recently had four new windows plus French doors installed. Great team of fitters, Kyle, Tryon and Craig who were fantastic. A superb job. Would also like to mention Ben who carried out the surve... See more
Company replied
Fantastic team of fitters, Kyle, Tyrone and Craig were excellent, all work carried out in an efficient and friendly manner. Ensured every aspect was correct, cleaning up as they worked through the job... See more
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Company details
Written by the company
Permaframe is a leading installer of Conservatories, Orangeries, Solid Roofs, Double Glazing Windows & Doors throughout Somerset. We are dedicated to providing traditional values such as excellent craftsmanship, value for money and outstanding customer service as well as incorporating the latest in product innovation and design. Whether it is windows, doors, a conservatory or solid roof extension product that you require we treat every customer as unique.
Contact info
Unit B4 Southgate Commerce Park, BA11 2RY, Bath, United Kingdom
- 01373 794000
- sales@permaframe.co.uk
- www.permaframe.co.uk
4.7
Excellent
254 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Front Door Fitting
Door is perfect and the fitter George did a superb job, making sure it was fitted correctly and finished off beautifully, very helpful and friendly.
2 March 2026
Unprompted review
Reply from Permaframe Home Improvements Ltd
Thank you for taking the time to leave a review.
We’re delighted to hear that you’re so pleased with your new door and that George did such a superb job with the installation. Making sure everything is fitted correctly and finished to a high standard is exactly what we aim for.
It’s great to know he was also helpful and friendly throughout — I’ll be sure to pass your kind comments on to him.
Thank you for choosing Permaframe Home Improvements.
Kind regards,
Andy Hill
Director, Permaframe Home Improvements
Polite and efficient company
Polite and efficient company. They completed the window installation in a timely manner. George and Andy were excellent when it came to installation with a professional finish and cleaned up before they departed.
8 April 2026
Unprompted review
Reply from Permaframe Home Improvements Ltd
Thank you for taking the time to leave such a positive review.
We’re delighted to hear that you found the team polite and efficient, and that the installation was completed in a timely manner. It’s great to know that George and Andy delivered a professional finish and left everything clean and tidy.
I’ll be sure to pass your kind comments on to them — they’ll really appreciate the feedback.
Thank you for choosing Permaframe Home Improvements.
Kind regards,
Andy Hill
Director, Permaframe Home Improvements
Permaframe outstanding customer service
Was visited today by Kyle and Tyron to fit my Permaframe Home Improvement windows . I hadn’t realised what a difference they would make but they look fantastic . Every person I dealt with were respectful efficient and not at all pushy . The fitters Kyle and Tyron did an outstanding job but I must also say thank you to Ben the surveyor and Dougie who gave me the initial information . Permaframe have done work previously for me and I’m pleased to say the work they did today did not disappoint . Can strongly recommend this company . Thank you Permaframe Home Improvements
9 April 2026
Unprompted review
Reply from Permaframe Home Improvements Ltd
Thank you for taking the time to leave such a fantastic review.
We’re absolutely delighted to hear how pleased you are with your new windows and the difference they have made to your home. It’s great to know that every part of your experience, from initial consultation through to installation, met your expectations.
A special thank you for highlighting Kyle and Tyron for their excellent workmanship, as well as Ben and Dougie for their roles earlier in the process. I’ll be sure to pass your kind comments on to them all.
We truly appreciate your continued trust in Permaframe and your strong recommendation — it means a great deal to us.
Thank you again for your support.
Kind regards,
Andy Hill
Director, Permaframe Home Improvements
Good job by Kyle,Tyron & Craig
Good job by Kyle,Tyron & Craig. Very tidy and polite 👍 thanks Phil
8 April 2026
Unprompted review
Reply from Permaframe Home Improvements Ltd
Thank you for taking the time to leave a review.
We’re delighted to hear that Kyle, Tyron and Craig did a great job and that you found them tidy and polite throughout. That’s exactly the standard we aim to deliver.
I’ll be sure to pass your kind comments on to the team.
Thank you for choosing Permaframe Home Improvements.
Kind regards,
Andy Hill
Director, Permaframe Home Improvements
Permaframe we're simply excellent
Permaframe we're simply excellent, the quality of the windows is great, and Tyron & Kyle we're fantastic installers
31 March 2026
Unprompted review
Reply from Permaframe Home Improvements Ltd
Thank you for taking the time to leave such a great review.
We’re delighted to hear that you found Permaframe to be simply excellent and that you’re pleased with the quality of your new windows.
It’s fantastic to know that Tyron and Kyle did such a great job with the installation — I’ll be sure to pass your kind comments on to them.
Thank you for choosing Permaframe Home Improvements.
Kind regards,
Andy Hill
Director, Permaframe Home Improvements
Window fitting
I have just had three new windows fitted. The whole process from ordering to fitting was completed in 3 weeks. Everyone, from Ian the salesman to George, the fitter were polite and helpful. George did an excellent job, arriving early and leaving no mess. I am very pleased with the results.
30 March 2026
Unprompted review
Reply from Permaframe Home Improvements Ltd
Thank you, Sue, for taking the time to leave such a positive review.
We’re delighted to hear that your new windows were fitted so quickly and that the whole process ran smoothly from start to finish. It’s great to know that both Ian and George provided a polite and helpful service throughout.
We’re especially pleased to hear your kind comments about George’s workmanship, arriving early and leaving everything clean and tidy — exactly the standard we aim to deliver.
Thank you again for your kind words, and we’re so pleased you’re happy with the results.
Kind regards,
Andy Hill
Director, Permaframe Home Improvements
We are super happy with our finished…
We are super happy with our finished project. Everyone from Adrian helping us design it through to Adam and Ben doing the clean up job yesterday have been professional and simply lovely people. All the team humoured my questions and were patient with any concerns I had.
Very happy with the super room we now have.
30 March 2026
Unprompted review
Reply from Permaframe Home Improvements Ltd
Thank you, Mary, for taking the time to leave such a lovely review.
We’re absolutely delighted to hear how happy you are with your finished project and your new living space. It’s great to know that Adrian, along with Adam, Ben and the wider team, all made such a positive impression with their professionalism and friendly approach.
We really appreciate your kind words about the team’s patience and willingness to answer your questions — providing a supportive and enjoyable experience is exactly what we aim for.
Thank you again for choosing Permaframe Home Improvements.
Kind regards,
Andy Hill
Director, Permaframe Home Improvements
Windows, French doors.
Came as expected, got on with the job, nice windows with no issues. Nice polite guys.
25 March 2026
Unprompted review
Reply from Permaframe Home Improvements Ltd
Thank you for taking the time to leave a review.
We’re pleased to hear that everything went smoothly on the day and that the team arrived as expected and got straight on with the job. It’s great to know you’re happy with your new windows and French doors, and that the team were polite throughout.
Thank you for choosing Permaframe Home Improvements.
Kind regards,
Andy Hill
Director, Permaframe Home Improvements
New windows installed by Kyle and Tyron
The fitters (Kyle and Tyron) arrived in the given timeframe and introduced themselves. They worked very well as a team and were polite and friendly throughout. They completed the fitting - 7 windows in all - quickly and cleaned up afterwards. I should also mention Ben the surveyor who obviously got the measurements right 🙂. Thank you for a great job done well.
24 March 2026
Unprompted review
Reply from Permaframe Home Improvements Ltd
Thank you for taking the time to leave such a positive review.
We’re delighted to hear that Kyle and Tyron provided a friendly and professional service, and that they worked so well as a team to complete the installation efficiently. It’s great to know they left everything clean and tidy once the job was finished.
A special thank you for mentioning Ben as well — getting the measurements right is such an important part of the process, so he’ll be very pleased to hear your feedback.
Thank you again for your kind words and for choosing Permaframe Home Improvements.
Kind regards,
Andy Hill
Director, Permaframe Home Improvements
A great morning’s work
George and Andy arrived on time and worked quickly and efficiently. They were very friendly and went over and above to help. The job was done really quickly and all mess was removed. I am extremely pleased with the finished product and will certainly consider using permaframe again.
23 March 2026
Unprompted review
Reply from Permaframe Home Improvements Ltd
Thank you for taking the time to leave such a positive review.
We’re delighted to hear that George and Andy made such a great impression, arriving on time and working quickly and efficiently. It’s fantastic to know they were friendly, helpful and went above and beyond during the installation.
We’re also really pleased to hear how happy you are with the finished product and that everything was left clean and tidy.
Thank you again for your kind words and for choosing Permaframe Home Improvements. We look forward to working with you again in the future.
Kind regards,
Andy Hill
Director, Permaframe Home Improvements
A really good experience from start to…
A really good experience from start to finish, kept you in the loop at all times sales man , office stay first class , a special shout out to the fitting team , Kyle , tyron , Ben , made a first class job of our bow windows my wife and I are well happy top job .
18 March 2026
Unprompted review
Reply from Permaframe Home Improvements Ltd
Thank you for taking the time to leave such a great review.
We’re delighted to hear that you had such a positive experience from start to finish and that you felt well informed throughout the process. It’s great to know both our sales and office teams made a strong impression.
A special thank you for highlighting Kyle, Tyron and Ben — they will be very pleased to hear how happy you and your wife are with your new bow windows. Delivering a first-class finish is exactly what we aim for.
We really appreciate your kind words and your support.
Kind regards,
Andy Hill
Director, Permaframe Home Improvements
Window and door fitting
Kyle and Tyron and Ben fitted our large living room window and our patio door. They were very professional and we are very pleased with their work. When we need more windows/doors will certainly use permaframe again.
20 March 2026
Unprompted review
Reply from Permaframe Home Improvements Ltd
Thank you for taking the time to leave such a positive review.
We’re delighted to hear that Kyle, Tyron and Ben carried out the installation of your living room window and patio door to such a high standard. It’s great to know you were pleased with their professionalism and the quality of their work.
We really appreciate your kind words and are pleased to hear you would choose Permaframe again in the future.
Thank you for your support.
Kind regards,
Andy Hill
Director, Permaframe Home Improvements
Trusted firm with long serving staff
We and our family have used Permaframe over the years and been very pleased. This time they replaced a non-standard timber front door. It looks very nice and, despite having unusual proportions looks very in keeping with our old house. Quite an achievement and many thanks to the surveyor. I guess it's all about the people they have that make this such a good firm. From the initial sales consultant, Dougie, the really knowledgeable and experienced surveyor, Ben (?), and the 3 very professional fitters, Kyle, Tyrone and Ben. We even had a follow up call from Max to check we were happy with the work on the same day.
19 March 2026
Unprompted review
Reply from Permaframe Home Improvements Ltd
Thank you for taking the time to leave such a thoughtful review.
We’re absolutely delighted to hear that you and your family have continued to choose Permaframe over the years — your loyalty means a great deal to us.
It’s fantastic to know that your new front door, despite its non-standard size and proportions, fits so well with your home. Achieving that balance is incredibly important, so your comments about the survey and final result are especially appreciated.
We’re also pleased to hear your kind words about the whole team — from Dougie in sales, to Ben carrying out the survey, the fitting team of Kyle, Tyrone and Ben, and Max for the follow-up call. We truly believe it’s our people who make the difference, so it’s wonderful to see that recognised in your feedback.
Thank you again for your continued trust and support.
Kind regards,
Andy Hill
Director, Permaframe Home Improvements
Georgeo came on time did a wonderful…
Permaframe service was so helpful from the order which was carefully discussed, the surveyor came promptly and was thorough. I was kept informed during the whole installation.
Georgeo came on time did a wonderful installation and left my home very clean and tidy.
Have used them before for windows and would recommend them for such good workmanship.
13 March 2026
Unprompted review
Reply from Permaframe Home Improvements Ltd
Thank you for taking the time to leave a review.
We’re delighted to hear that George arrived on time, carried out a wonderful installation and left your home very clean and tidy. That level of care and professionalism is exactly what we strive for.
I’ll be sure to pass your kind comments on to George — he’ll really appreciate the feedback.
Thank you for choosing Permaframe Home Improvements.
Kind regards,
Andy Hill
Director, Permaframe Home Improvements
George came to fit our new patio door
George came to fit our new patio door. He was polite, friendly, helpful and did a great job and left the area clean and tidy.
5 March 2026
Unprompted review
Reply from Permaframe Home Improvements Ltd
Thank you for taking the time to leave a review.
We’re delighted to hear that George provided such a positive experience while fitting your new patio door. Being polite, friendly and helpful, while delivering a high standard of work and leaving everything clean and tidy, is exactly what we aim for.
I’ll be sure to pass your kind comments on to George — he’ll really appreciate the feedback.
Thank you for choosing Permaframe Home Improvements.
Kind regards,
Andy Hill
Director, Permaframe Home Improvements
From the time we ordered the new front…
From the time we ordered the new front door to the installation day we were kept up to date on the morning of installation the fitter turned up on time and was very friendly and efficient nothing was to much trouble when the job was finished it was all left very clean and tidy i would highly recommend this company we used thus company as we have had work done by them before and there price was very competitive for the quality of the door 10/10 👌
12 March 2026
Unprompted review
Reply from Permaframe Home Improvements Ltd
Thank you for taking the time to leave such a wonderful review.
We’re delighted to hear that everything ran smoothly from the point of ordering through to installation, and that you were kept well informed throughout the process. It’s great to know the fitter arrived on time, worked efficiently and left everything clean and tidy — exactly the standard we aim to deliver.
We really appreciate your continued trust in us as a returning customer, and it’s fantastic to hear that you found both the quality of the door and the price to be just right.
Thank you again for your recommendation and your kind words.
Kind regards,
Andy Hill
Director, Permaframe Home Improvements
Great team of fitters
I’ve recently had four new windows plus French doors installed. Great team of fitters, Kyle, Tryon and Craig who were fantastic. A superb job. Would also like to mention Ben who carried out the survey, everything fitted perfectly. Excellent service from initial enquiry to completion. Thank you
9 March 2026
Unprompted review
Reply from Permaframe Home Improvements Ltd
Thank you for taking the time to leave such a great review.
We’re delighted to hear how pleased you are with your new windows and french doors. Kyle, Tyron and Craig will be very pleased to know their work made such a positive impression and that you were happy with the quality of the installation.
It’s also great to hear your kind words about Ben’s survey. Getting everything measured and prepared correctly is such an important part of the process, so we’re glad everything fitted perfectly on the day.
Thank you again for your feedback and for choosing Permaframe Home Improvements. We really appreciate your support.
Kind regards,
Andy Hill
Director, Permaframe Home Improvements
Disappointing
Disappointing - we have cancelled the order for our front door.
The initial sales appointment was good and we were happy with the options shown. Then the follow-up calls started, chasing us to make a decision and get a installation date agreed. We were happy with the discounted price but explained we needed another visit to choose the final colour and style.
The surveyor gave us paperwork to sign without doing this, plus listed several options that didn't match what we'd chosen, and no one called back or replied to our emails.
There's also a link on all their emails to an 'Order Update' status on their website, which doesn't work.
We cancelled the whole thing last week, and got a refund for the deposit, but are still getting emails asking us to sign the PDF contract.
The company seems very disorganised, staff don't communicate with each other, and we had no faith in what they would install.
6 March 2026
Unprompted review
Reply from Permaframe Home Improvements Ltd
Hi Kate,
Thank you for your email and for explaining your experience. I’m sorry to hear that you felt the process became disorganised, as that is certainly not the impression we aim to give.
Just to clarify, the reason the surveyor produced the paperwork was simply to ensure the order details were correct. As all of our products are bespoke and manufactured specifically for each customer, we always try to double-check the specification before anything is finalised or sent into production. The intention is to make sure everything matches exactly what the customer wants before moving forward.
With regard to the emails asking you to sign the document, those are generated automatically through Adobe Sign, which is an external system we use for digital paperwork. If reminder emails are still being sent, it will simply be because the document hasn’t been signed within that system. Those reminders are automated and not something we manually send.
I’m glad to hear your deposit has already been refunded, but I’m sorry that we didn’t manage to complete the project for you. Thank you for originally considering us and for the feedback, which we will take on board internally.
Kind regards,
Andrew Hill
Director
Fantastic team of fitters
Fantastic team of fitters, Kyle, Tyrone and Craig were excellent, all work carried out in an efficient and friendly manner. Ensured every aspect was correct, cleaning up as they worked through the jobs. You should be proud of them. Would like to mention Ben the surveyor, as everything fitted perfectly and no need for alterations. Thanks again
4 March 2026
Unprompted review
Reply from Permaframe Home Improvements Ltd
Thank you for taking the time to leave such a wonderful review.
We’re delighted to hear that Kyle, Tyrone and Craig provided such an excellent service. It’s great to know they carried out the work efficiently while keeping everything clean and ensuring every detail was just right. We will be sure to pass on your kind comments to them – feedback like this means a lot to the team.
It’s also fantastic to hear your mention of Ben the surveyor. Getting everything measured and prepared correctly is such an important part of the process, so we’re pleased to know everything fitted perfectly without any alterations.
Thank you again for your kind words and for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Outstanding!
We don’t usually write reviews but Permaframe and their team truly deserve the recognition. The whole process was brilliant. From first visit (Dougie) to customer care and most importantly, the quality of the end result.
We had all of our windows and doors replaced, including bricking up a door.
It was a big job and was split in two dates.
We first had Kyle and Tyron fitting every window and secondary doors. Their work was absolutely impeccable. Outstandingly neat, precise and clean. They worked quickly and efficiently.
Second stage, we had Ky and Ty come back to fit the bay window, garden room windows and front door (luckily for us they were assigned to our project again). This time they came as part of a larger crew. This time other very skilled professionals came too as the job required other specialists (we are so sorry that we didn’t catch your names guys) to cover other areas to complete the job: a brilliant builder who seamlessly bricked up a door and built extra pillars and 2 assistants to support both areas: fitting and building.
They all excelled at their jobs. They went above and beyond to make the end result be the best possible, not just the bare minimum to get the job done quickly. They clearly are very proud of their work and do it from that place, achieving high standards.
The company itself was very serious and made sure to evaluate beforehand the job that had to be done analysing all technical aspects and providing professional solutions to the challenges that the structure of our house presented. They also kept very frequent and clear communications as well as supervision visits on site. We received phone calls to confirm that the team would be arriving on the day scheduled a couple of days before and even received a phone call from customer care before they finished to remind us of what the closure process should be like and what to expect.
Everyone was incredibly helpful, friendly and professional in their different roles.
We are very impressed and pleased by the process and the results. Our house looks brilliant, smart and refreshed. Everything works as supposed to too.
Would definitely recommend them if you want a job excellently and efficiently done.
Well done Permaframe and all who were involved in making it such a good experience. Thank you!!!
24 February 2026
Unprompted review
Reply from Permaframe Home Improvements Ltd
Wow — thank you so much for taking the time to write such a detailed and thoughtful review. It genuinely means a great deal to the entire Permaframe team.
We’re absolutely delighted that you’re so pleased with both the process and the final result. Replacing all windows and doors, along with structural alterations like bricking up a doorway, is a significant project, so it’s fantastic to hear that everything ran smoothly across both stages.
Kyle and Tyron will be incredibly proud to read your comments. Their attention to detail, precision and work ethic are qualities we value highly, and it’s wonderful to know that came across so clearly. We’re also pleased that the wider team — including our builder and support staff — delivered the same high standard and professionalism. I’ll make sure your appreciation is shared with everyone involved.
It’s especially rewarding to hear your praise not only for the installation but for the planning, technical assessment, communication and customer care throughout. We believe preparation, clear communication and proper supervision are just as important as the fitting itself, so your recognition of those efforts is very much appreciated.
Most importantly, we’re thrilled that your home now looks refreshed, smart and that everything is working exactly as it should.
Thank you again for your trust, your recommendation and your kind words. It was a pleasure working on your home.
Kind regards,
Andy Hill
Director, Permaframe Home Improvements
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