I didn't like the lack of communication. I placed my order early April and suddenly realized, late May, that I had not received it, but was charged instantly upon placing order. I called and was tol... See more
Company replied
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Review summary
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I love this new approach to health and wellness. The access to the most effective meds and supplements that can really make a difference and the supportive research and articles backing them up. The... See more
Company replied
I received my kit after speaking with a doc via telephone. I explained my allergies in that conference. I received my kit after a long wait. The one time I needed it, I looked into everything in the k... See more
The Wellness Company’s customer service rep bent over backward to rectify my delivery issue. We live in Eastern Tennessee and are having a very hot summer. Unfortunately, I ordered medication and UPS... See more
Company replied
3.3
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 79% of negative reviews
Typically replies within 2 weeks
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Another satisfied customer
Great customer support and amazing service
4 August 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your kind feedback. We’re delighted to hear that you had a positive experience with our customer support and service.
Providing helpful and reliable assistance is something we strive for with every customer interaction. We truly appreciate your support and are grateful to have you as part of The Wellness Company community.
Thank you for choosing The Wellness Company.
Best Regards,
TWC Team
My contact helped me immediately to…
My contact helped me immediately to resolve my issue.
4 August 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your feedback. We’re glad to hear that our team was able to assist you immediately and help resolve your concern.
Providing prompt and effective support is something we strive for with every customer interaction. We appreciate your kind words and thank you for choosing The Wellness Company.
Best Regards,
TWC Team
Absolute ripoff
They charge way more than any other site, and sign you up for a subscription without informing you, will never buy from this company again
4 August 2026
Unprompted review
Reply from The Wellness Compnay
We’re sorry to hear about your experience and understand your concerns regarding pricing and subscription details. We appreciate you taking the time to share your feedback.
We’d like to clarify that our website provides customers with the option to choose between a subscription or a one-time purchase before adding a product to the cart and again before proceeding to checkout. We aim to make these options clear so customers can select the purchase option that best fits their needs.
Additionally, we send email notifications 3 days before a scheduled order or subscription renewal is processed to help keep customers informed and provide an opportunity to make any necessary changes.
We understand the importance of transparency throughout the purchasing process, and we appreciate your feedback as we continue working to improve the customer experience.
Thank you for bringing this matter to our attention.
Best Regards,
TWC Team
I have bought three products
I have bought three products. Ivermectin, Ivermectin plus mebendazole, and the spike protein. I had long covid and was looking for something to help with that as well as doing a parasite flush. So far so good!
3 July 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your experience with us. We’re glad to hear that you’ve had a positive experience with our products and appreciate you choosing The Wellness Company as part of your wellness journey.
We understand that everyone’s experience can vary, and we appreciate you taking the time to share your personal feedback. We encourage customers to continue working with their healthcare providers to make informed decisions about their individual health needs.
Thank you for your trust and support. We’re grateful to have you as part of The Wellness Company community.
Best Regards,
TWC Team
The support team is very responsive and…
The support team is very responsive and helpul to my queries. Products are shipped on and delivered on time. I haven't had any issues with the products, they are as good as advertised.
2 August 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your feedback and for choosing The Wellness Company. We’re glad to hear that our support team has been responsive and helpful in addressing your questions.
We appreciate you sharing your positive experience with our products and are grateful for your trust in The Wellness Company. We understand that every individual’s wellness journey is unique, and we appreciate you taking the time to share your personal experience.
Thank you for your continued support and for being part of The Wellness Company community.
Best Regards,
TWC Team
I ordered methylene blue and had…
I ordered methylene blue and had trouble with taking it. So I stopped but forgot to cancel the subscription. I got a notice that another order was in process and asked to have it stopped. TWC took care of it and refunded my money. No hassels.
2 August 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your experience with us. We’re glad to hear that our team was able to assist with your subscription concern and help resolve the issue promptly.
We understand that circumstances can change, and we appreciate the opportunity to support you by addressing your request and processing your refund. Providing a smooth and helpful customer experience is something we strive for with every interaction.
Thank you for choosing The Wellness Company and for taking the time to share your feedback.
Best Regards,
TWC Team
Nothing good about it.
26 March 2026
Unprompted review
Reply from The Wellness Compnay
We’re sorry to hear that your experience did not meet your expectations. We appreciate you taking the time to share your feedback.
We would like the opportunity to better understand your concerns and see how we can assist. Please feel free to reach out to our support team with any additional details so we can review your experience further.
Thank you for bringing this to our attention.
Best Regards,
TWC Team
Quick and Helpful
I had accidentally written down the wrong shipping address after making my purchase so I had to contact customer service support after and they responded almost immediately after I emailed them. They were quick and so helpful! Not to mention that The Wellness Company is the place to go for meds!
1 August 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your wonderful feedback. We’re glad to hear that our customer service team was able to respond quickly and assist you with your shipping address concern.
Providing timely and helpful support is something we strive for with every customer interaction. We appreciate your kind words and are grateful for your trust in The Wellness Company.
Thank you for choosing The Wellness Company and for taking the time to share your experience.
Best Regards,
TWC Team
I’ve been very happy with TWC’s…
I’ve been very happy with TWC’s products and customer service.
2 August 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your feedback. We’re delighted to hear that you’ve been happy with The Wellness Company’s products and customer service.
Providing quality products and reliable support is something we value greatly, and we appreciate your trust and continued support. Your positive experience means a lot to our team.
Thank you for choosing The Wellness Company.
Best Regards,
TWC Team
WHY I like and recommend
Help got back to me right away, answered my question. They are aware of other products out there which helped my concerns.
So far I’ve liked all the products and was especially pleased with The Wellness Kit.
You won’t go wrong to try this company.
2 August 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your wonderful feedback and recommendation. We’re glad to hear that our team was able to respond quickly, answer your questions, and provide helpful guidance.
We appreciate your kind words about our products, especially The Wellness Kit, and we’re grateful to know that you’ve had a positive experience with The Wellness Company.
Providing knowledgeable support and helping our customers make informed choices is something we truly value. Thank you for your trust and for taking the time to share your experience.
Best Regards,
TWC Team
Reply from The Wellness Compnay
Thank you for sharing your feedback. We’re glad to hear that you find The Wellness Company trustworthy and that you had an easy ordering experience.
We appreciate your support and are grateful for the opportunity to serve you. Thank you for choosing The Wellness Company and for taking the time to share your experience.
Best Regards,
TWC Team
Package arrived in the prescribed time…
Package arrived in the prescribed time frame, but the only disappointment was that it didn’t arrive in the correct Emergency Package packaging. Customer Service is aware, and has assured me the appropriate package (storage for the contents for The Emergency Package will be sent under separate package as soon as they arrive. I have absolutely no reason to doubt Customer Service since they have been amazing from the beginning and are very anxious that all customers leave with a happy experience with the Company, and I have NO DOUBT TO BELIEVE they will provide the appropriate-sized parcel. Thank you so, for all you have done to rectify the problem, and I have absolutely no doubt that they will not honor their agreement! It’s all videotaped! Thank you,
David Lewis
29 July 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your experience with us. We appreciate your understanding and patience regarding the packaging concern with your Emergency Package.
We’re glad to hear that our customer service team was able to assist you, address your concern, and provide a resolution. Providing reliable support and ensuring our customers have a positive experience is something we truly value.
Thank you for your kind words and for recognizing the efforts of our team. We appreciate your trust in The Wellness Company and look forward to ensuring your experience continues to meet your expectations.
Best Regards,
TWC Team
In so much gratitude to TWC
In so much gratitude to TWC for improved vascular and lymphatic circulation throughout the pandemic and thereafter with Spike Support!
31 July 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your kind feedback and for your continued support of The Wellness Company. We’re grateful to hear that Spike Support has been a valued part of your wellness routine.
We appreciate you taking the time to share your experience and are glad to know that our products have contributed positively to your personal wellness journey.
Thank you for your trust in The Wellness Company. We truly appreciate having you as part of our community.
Best Regards,
TWC Team
The support and information I received…
The support and information I received from my provider Dr L. White (wonderful person) and Jensus in customer support was so very much appreciated. I highly recommend the Wellness Company due to my experience to date!
30 July 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your wonderful feedback and recommendation. We’re delighted to hear about your positive experience with Dr. L. White and Jensus from our customer support team.
We truly appreciate your kind words about the support and information you received. Providing compassionate, helpful, and knowledgeable assistance is something we strive for with every customer interaction.
Thank you for choosing The Wellness Company and for your trust in our team. We’re grateful to have you as part of our community.
Best Regards,
TWC Team
Great experience
My experience with the customer service has been positive. They were quick to respond and helpful. My husband and I are using Regenerate. We both noticed a difference in the first couple of days. My shoulder and hips are already feeling less painful. My husband is not complaining about his hands and knee like he did before.
31 July 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your wonderful feedback. We’re glad to hear that you and your husband have had a positive experience with The Wellness Company and that our customer service team has been responsive and helpful whenever you needed assistance.
We appreciate you sharing your experience with Regenerate and are happy to hear that it has become a part of your wellness routine. We understand that every individual’s experience may vary, and we’re grateful that you took the time to share your personal journey with us.
Thank you for your trust and support. We truly appreciate having you as part of The Wellness Company community.
Best Regards,
TWC Team
I am impressed with the customer…
I am impressed with the customer service! Each contact did their part. The company stayed on top of my questions. I had trouble understanding the process and filling out the forms
I was helped in everything to get it corrected!!
The order was properly placed and the product is quickly shipped!
Thank you so much
31 July 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your wonderful feedback. We’re delighted to hear that our customer service team was able to assist you throughout the process and help resolve any difficulties you experienced with the forms and ordering steps.
We understand that navigating the process can sometimes be challenging, and we’re glad our team was able to provide the guidance and support you needed to complete your order successfully.
Thank you for your kind words and for recognizing the efforts of our team. We truly appreciate your trust and support of The Wellness Company.
Best Regards,
TWC Team
Great experience
Christina, the customer service rep that I spoke with answered all my questions to the best of her ability …,She offered more programs that were available without being pushy… the products have been reliable. I was also offered discounts for future products. I would say I’ve had a very good experience as this was my second order.
30 July 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your wonderful feedback and for being a returning customer of The Wellness Company. We’re glad to hear that you had a great experience with Christina and that she was able to answer your questions, provide helpful information, and assist you with your order.
We appreciate your recognition of our team’s approach in providing support and guidance while ensuring you have the information needed to make the best choices for your needs. We’re also happy to hear that you’ve found our products reliable and have had a positive experience with your orders.
Thank you for your continued trust and support. We truly appreciate having you as part of The Wellness Company community.
Best Regards,
TWC Team
The customer service was knowledgeable
The customer service was knowledgeable, helpful, and friendly. I ordered the medical emergency kit a year ago as I travel overseas frequently, and it was very helpful. I called to replenish medication in the kit. It was easy and there is a call back from a medical provider.
30 July 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your experience! We’re so glad to hear that our team was knowledgeable, helpful, and friendly throughout the process.
It’s wonderful to know that your medical emergency kit has been a valuable resource during your travels and that replenishing your medications was a smooth and convenient experience. We appreciate your trust in The Wellness Company and are grateful to support your preparedness needs wherever your travels take you.
Best Regards,
TWC Team
I very much appreciated the immediate response
I very much appreciated the fast response, and handling of the order I had placed accidentally. In a flash, I received a response, and my order was cancelled immediately along with the full reimbursement.
I will definitely be continuing to make my purchases with The Wellness Company
Bryan
29 July 2026
Unprompted review
Reply from The Wellness Compnay
Thank you so much for your kind words! We’re delighted to hear that our team was able to respond quickly and assist with your accidental order cancellation and reimbursement.
We truly appreciate your trust and continued support of The Wellness Company. We look forward to serving you again and providing the same level of care with every purchase.
Best Regards,
TWC Team
The right choice
My daughter recommended the Spike Detox in particular, because she and her husband are experiencing great results of good health since starting on it. I only received the free beef sticks in my order, but not the Spike Detox. So Wellness promptly rectified that by resending. How refreshing to work with a company that truly cares about your health and any issues you experience (i.e., the lost order). Please be assured that your in good hands with Wellness.
29 July 2026
Unprompted review
Reply from The Wellness Compnay
Thank you so much for sharing your experience! We’re thrilled to hear that your daughter and son-in-law have had great results with Spike Detox and that you decided to give it a try as well.
We’re sorry that your original order was missing the Spike Detox, but we’re glad we could quickly make things right and get a replacement sent out. Providing excellent customer care and supporting our customers’ health journeys is always our priority.
We truly appreciate your trust and kind words. Thank you for choosing Wellness, and we’re grateful to have you as part of our community.
Best Regards,
TWC Team
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