Turned Art Reviews 428

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product and its quality, often highlighting how their photos are transformed into beautiful works of art. Many appreciate the ease of the ordering process and the user-friendly experience, from uploading photos to approving proofs. The attention to detail and the quality of materials used are frequently mentioned as exceeding expectations. However, some customers experienced issues with delivery services, noting delays or receiving damaged items. A few people were also dissatisfied with the final product, feeling that it did not resemble artwork or a watercolor painting as advertised, or that the quality was poor.

What people talk about most

Product

Users describe positive interactions with product. Many customers are delighted with the quality, vibrant... See more

Quality

Reviewers mention positive feedback about quality. Many customers are very happy with the results, praising... See more

Delivery service

Customers had ambiguous experiences with delivery service. While some reviewers praised fast shipping, secure... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers express delight with their... See more

User experience

Consumers find the user experience to be very positive. Many reviewers highlight the straightforward and easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Have to say really pleased with the end product (good quality and packaged well). We had to make the difficult decision to have our elderly cat put to sleep and I thought this would be a nice way to c... See more

Rated 5 out of 5 stars

So very happy with the results, and nothing is a problem when it comes to tweaking the finished product. I have gifted everything I order and the recipients are so happy. My next order is going to my... See more

Rated 5 out of 5 stars

They always turn my photos into lovely works of art. Communication is very good and they strive to add the little touches. It’s good to get a choice of proofs before deciding. Professionally mounted... See more

Rated 5 out of 5 stars

I ordered a custom portrait of my dogs, Duke and Duchess, from Turned Art and couldn’t be happier with how it turned out! The whole process was very easy. I sent in my photo, chose the watercolor s... See more


Company details

  1. Gift Shop

Written by the company

Our talented designers turn your photos into incredible works of art from your photos! Create the perfect unique gift for someone you care about today. We offer Free Delivery with every order and unlimited revisions - we only print when you're 100% happy!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

428 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

Artwork not a photo, recommend 😊

Updated review. Initially I did not get the concept that the artwork is water washed for effect and showing other people, they all say the picture looks great. Apologies if my first review did not reflect that. I would recommend.

19 October 2025
Turned Art logo

Reply from Turned Art

I'm sorry to hear there is an issue with your print. I've checked the proof image we sent you and which you approved and that doesn't have any issues with resolution or pixelation. So please send us a photo of the issue so that we can arrange a replacement if the print quality was not good.

Rated 3 out of 5 stars

Over priced I feel.

A very high price for what was received. It’s a nice picture which has been digitally altered to look like water colour but that’s about it. I wasn’t wowed by it when I received it. I’d have been happier if I’d paid half of what I did.

18 October 2025
Rated 5 out of 5 stars

IN LOVE WITH MY CANVAS!

I was intrigued by these canvas prints so I thought why not try them out and place an order. I received my proofs and found a change was needed. Within a couple of days I had my final proof sent to me and I approved it immediately! I received my canvas today and I am absolutely IN LOVE WITH IT! This is a Christmas present for my husband! I can’t wait for him to open it!

26 October 2025
Unprompted review
Rated 1 out of 5 stars

The picture came completely ripped and…

The picture came completely ripped and crinkled down one side. The other side has a 3in rip in it! All due to someone shoving it into the packaging tube. Our picture is ruined.
Very disgusted! Waited almost a month for it to arrive! Didn’t receive any shipping updates.

18 September 2025
Turned Art logo

Reply from Turned Art

We're sorry to hear your print got damaged in transit. Please send us a photo of it so that we can arrange a replacement.

Your USPS parcel shipment took one week to arrive and we did email the tracking to you, please check your spam folder if you don't see the email.

Rated 1 out of 5 stars

It was not what I expected very…

It was not what I expected very disappointed. It was supposed to be a scene of a mountain that had memories but instead looks like a bunch of weeds

17 September 2025
Turned Art logo

Reply from Turned Art

We're sorry to hear that you are unhappy with the image. You had viewed and approved the proof image for the order so it should look exactly like the proof image, please get in touch if that is not the case so that we can rectify the issue.

Rated 4 out of 5 stars

Commemorate an old friend

Have to say really pleased with the end product (good quality and packaged well). We had to make the difficult decision to have our elderly cat put to sleep and I thought this would be a nice way to commemorate him. I went for all the options for a 20" by 24" and provided 3 photos. I had assumed / hoped adding the multiple preview option would give me different options to choose from but it just gave me 4 different colour schemes. It took a while to get to the final version, and I found the review process a little clunky (time taken to make simple amends (a week was the longest), and no response to questions). It is for this reason I did not give 5 stars.

20 August 2025
Rated 1 out of 5 stars

Cynical approach to customer service and sale at any price

Having read previous responses to negative reviews I’m not optimistic about the company taking any responsibility here.
Can’t comment on the product as it sits at a family address in Yorkshire.
Ordered 16/8/25 as a memorable 21st present and finally delivered 2/9/25.
Initial previews missed half the image and revised image only completed following further emails call when staff acknowledged the error. Delays meant delivery to home address would be late so alternative and next day postage agreed by the company. I repeatedly advised the date I needed delivery.
At no point in 2/3 emails and personal call did anybody say that they could not meet the delivery date needed for this gift to be the memory they promised. At best very cynical approach to customer service.
When we called to discuss this we were told this was our problem and to pay for it to be forwarded. Practically nothing to be done , this might be a great product but I look forward to seeing if this company can offer reasonable response.

2 September 2025
Unprompted review
Turned Art logo

Reply from Turned Art

We're sorry to hear that your order arrived 2 days later than you had wanted it. We use a 3rd party commerical printers and couriers so we cannot give precise delivery days, we provide typical timeframes which are shown on our Shipping Info page. Unfortunately just emailing and stating a specific date when you want it to arrive is not possible, the product needs to be made before it can be shipped, it is not an off-the-shelf product but a personalised item.

Your order was shipped to the last address you provided us with and was successfully delivered next day. Any customer who needs to change the shipping address can contact us before it ships and we'll be happy to help get the address changed.

Rated 5 out of 5 stars

Photo made into art

I loved the ease of sending my photo and then waiting for the different conceptions from the artist for me to choose was just about 6 days! It was then just over 2 weeks and my beautiful picture came! It is better than I imagined! It is a Christmas gift for my husband so I cannot wait to give to him!

20 August 2025

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