tunefulhair.com Reviews 

374
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 311 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the hair, describing it as soft, full, and natural-looking, often noting its longevity and minimal shedding. Many people appreciate the HD and thin lace, which blends easily and simplifies installation. The customer service team is frequently highlighted for being responsive, helpful, and providing excellent communication. However, some customers experienced significant delays with shipping and did not receive tracking information promptly. A few other people also felt that the product quality was not as advertised, with some receiving hair that felt synthetic or melted with heat, contrary to expectations.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers praising the hair's quality, softness, and... See more

Quality

Customers consistently note positive experiences with quality, praising the hair for being soft, full, true... See more

Order

Customers had ambiguous experiences with order, with many expressing satisfaction and a strong intent to... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the team as professional,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising the fast shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently purchased a *black, Staright wig* from Tunefulhair, and I'm genuinely impressed! The hair quality is fantastic – it's soft, doesn't tangle easily (even after *wearing it in the rain*!), and... See more

Rated 5 out of 5 stars

It was an amazing experience. Really good hair , ALWAYS hd lace they never disappoint me ! Customer service is always top tier, delivery be within 2-5 days never more then 5! I love how timely and gen... See more

Rated 5 out of 5 stars

I literally love my wig I bought it in April and I still have it and it’s full no bald spots in the frontal long as you wash it and take care of it. Shipping was fast and great response from the selle... See more

Rated 5 out of 5 stars

Love Tunefulhair! Wigs are always full, soft and curls last ALL DAY. Ships quickly and lace is thin. Love installing their wigs it feels like I’m doing my real hair. 13x6’s are my favs mainly because... See more


Company details

  1. Wig Shop

Written by the company

Tuneful, your affordable dream hair. 30 Days Free Return Policy.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

374 reviews

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4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(374)

314 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I purchased a chocolate brown wig from…

I purchased a chocolate brown wig from them and it’s the best wig I’ve ever purchased. The lace was easy to melt, the hair doesn’t tangle easily, little to no sheeting. It’s true to length and is still in good condition after deep diving and still hasn’t shed much. The hair is so full and is of great quality, really soft and easy to style and wear.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Some of the best hair I’ve ever…

Some of the best hair I’ve ever purchased it’s true to length and very full the knots were small almost non existent and it eventually took color very well 10/10 I would recommend to anyone delivery was also quick and great service

29 April 2026
Unprompted review
Rated 5 out of 5 stars

I’ve purchased a straight 13x6 burgundy…

I’ve purchased a straight 13x6 burgundy wig with this company and it never tangled up nor gotten stiff. It is very high quality, full and soft. Even after washing the hair it still feels brand new. I will highly recommend buying for this company again. 10/10!!😍😍🫶🏽

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Great store!

Great store!! I love the hair quality. I always purchase my hair from this site!! Amazing customer service. Delivery was super fast! I never have issues. If you’re think about buying I definitely recommend!!

27 March 2026
Unprompted review
Rated 3 out of 5 stars

email them theh will respond

I emailed the company about my concerns. They assured me that my unit was shipped off. They emailed me back in a timely manner. I feel better now.

17 April 2026
Unprompted review
tunefulhair.com logo

Reply from tunefulhair.com

Sorry for the late reply, dear. Your package was shipped on April 22nd, Beijing time. This is the latest logistics information: https://t.17track.net/en#nums=HC0002459770RD
And this is our customer service email: support@tunefulhair.com. Please feel free to contact us anytime if you have any questions.

Rated 5 out of 5 stars

10/10

10/10
Best customer service ever. Best quality of hair ever. I really love my wig. It’s long and full. If you have any problems with anything please email them. Quick response. Reliable, reliability. Now this how you treat your customers! Thank you again!

24 April 2026
Unprompted review
Rated 5 out of 5 stars

I recently ordered from the Ash blonde…



I recently ordered from the Ash blonde wig with dark roots 22inches and I’m honestly really happy with it. The hair is super soft and the texture is really nice doesn’t shed or anything. It was true to length, which I always appreciate because that’s not always the case.
The colour was also exactly what I expected and true to videosand melted really well
Customer service was good too, they kept me updated and the whole process and shipping was super fast. I will be ordering again very soon!!!

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Really love their hair ,high of…

Really love their hair ,high of quality, barely sheds and true to length. It has a comfortable fit and secure ,with adjustable straps which makes it easier to customise for a perfect fit. I would highly recommend.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

I have recently purchased a wig from…

I have recently purchased a wig from this company and It arrives soon. I’ve seen soo many good reviews on the quantity of the wigs I’m very excited to receive and install mine 🙂 This brand is becoming popular all over social media

20 April 2026
Unprompted review

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