The customer service for this product were really great when I had not received my product on time. They helped me right away with shipping updates within a quick timeframe from when I first conta... See more
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Review summary
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Reviews shaping this summary
Long delivery time and difficulty getting support. The neck collar is very uncomfortable and did nothing for my snoring. They do offer returns for 60 days but you have to send it back to the Netherl... See more
Company replied
I have apnea. The ads imply it may replace a CPAP. It did not prevent my snoring and gagging. It can't be returned because I opened the packaging to try it out—total waste of money for a stiff, uncom... See more
Company replied
I usually am not the person to complain on social media or bast businesses publicly, but felt like I have to get the word out so other people don't get scammed/waste their money. I've bee... See more
Company replied
Company details
Written by the company
We create premium health and wellness solutions that are natural, effective, and approachable. At Vitavix, our mission is to blend innovative science with nature’s best ingredients to develop products that empower you to live a healthier, more vibrant life. Our commitment is to transform everyday wellness into an effortless and enjoyable experience.
Contact info
United States
- info@tryvitavix.com
- tryvitavix.com
3.4
Average
67 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 78% of negative reviews
Typically replies within 2 weeks
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The device keeps the neck/head position…
The device keeps the neck/head position in an aligned manner. Yet to see concrete evidence as just received the product and only 1 night of trial. Needs some getting use to but I think this will help as I use it more. Will provide another review in a month's time
2 January 2026
Unprompted review
Reply from Try Vitavix
Hi Maurice,
Thank you for sharing such a thoughtful and balanced review. We’re glad to hear the device is already helping with alignment, and you’re absolutely right that it can take a little time to get used to. We appreciate you giving it a fair trial and look forward to hearing your updated experience after a few more weeks of use.
Sleep really well now with my neck…
Sleep really well now with my neck brace plus my new pillow
1 December 2025
Unprompted review
Reply from Try Vitavix
Hi John,
That’s wonderful to hear. We’re really glad the neck brace and your new pillow are helping you sleep so well. Thank you for sharing your experience and for your support.
When first purchasing i was sceptical
When first purchasing i was sceptical. After purchasing some off temu, I found sizing an issue. But I bought one any, Figuring a reputable company would be more accommodating. But no same issue, 10cm to short. So contacted the company, they were fantastic and offered a fix,(I had already added more Velcro to the length) and a discount. I have to say i haven't noticed any changes yet. I still use my cpap machine at the same time. Time will tell
12 December 2025
Unprompted review
Reply from Try Vitavix
Hi Stephen,
Thank you for taking the time to share such an honest and detailed review. We really appreciate you giving the product a chance and working with us on the sizing. It’s great to hear our team was able to support you and offer a solution.
You’re absolutely right that results can take a bit of time, especially when your body is adjusting and when used alongside CPAP. We appreciate your patience and your openness in sharing your experience, and we hope you start to notice more benefits as you continue using it.
Thanks again for your feedback and support.
A noose. Scam product. If you want to feel like you have a…
DO NOT BUY. If you want to feel like you have a noose around your neck, buy this garbage.
It is dangerous. It is expensive. It does NOTHING for Sleep Apnea or snoring
Total scam product.
19 December 2025
Unprompted review
Reply from Try Vitavix
Hi Tetsuo,
We’re sorry to hear this was your experience. Comfort and safety are very important to us, and we understand that this product may not be suitable for everyone. We appreciate you sharing your feedback and will take it into consideration as we continue to improve our products and guidance for use.
Wonderful Customer Service with a lackluster product
The customer service for this product were really great when I had not received my product on time. They helped me right away with shipping updates within a quick timeframe from when I first contacted them. I appreciated the dedication to my problem, friendly customer service, and the speed in which my issue was handled.
As for the product itself, I was a bit underwhelmed with the experience and how it felt to sleep with it around my neck. I followed the provider instructions for how to wrap it around my neck and the placement on my collar. I tried sleeping on my back and on both sides, but it was uncomfortable and I felt to restricted to the point I had to take it off in the middle of the night as I was feeling claustrophobic and overheating around my neck, even with sleeping alone and a fan going all night.
I tried to sleep with the product several more nights with similar results and I just could not get a full night sleep with it on. I don't know if my body is just not used to sleeping with a constructive piece around my neck, or I am consciously not able to sleep with it, but I have not been able to use the productive effectively which is a big disappointment for me as I had high hopes for the product to help with possible sleep apnea conditions, specifically snoring. I know the product can't be returned and I wish I could write a more optimistic review of the product, but at least the customer service was great.
10 December 2025
Unprompted review
Reply from Try Vitavix
Hi Brett,
Thank you for taking the time to share such a detailed and thoughtful review. We really appreciate your kind words about our customer service, and we’re glad our team was able to support you quickly and clearly when you needed help.
We’re genuinely sorry to hear that the product itself didn’t feel comfortable for you. Everyone’s body and sleep sensitivity are different, and for some people, wearing any form of support around the neck can take longer to adjust to or may simply not be the right solution. Your feedback about the feelings of restriction, warmth, and claustrophobia is important, and we take it seriously.
While we’re disappointed that it didn’t meet your expectations, we’re grateful that you gave it a fair and honest try and shared your experience so openly. Feedback like yours helps us improve both our products and the guidance we provide to future customers.
Thank you again for your honesty and for recognizing the efforts of our support team.
Not using my machine for sleeping
Not using my machine for sleeping
18 December 2025
Unprompted review
Reply from Try Vitavix
Hi David,
Thank you for sharing your experience. We’re glad to hear you’re able to sleep without relying on your machine now. We appreciate you taking the time to leave a review and share how it’s working for you.
Vitavix Sleep Collar - Order At Your Own Risk
I usually am not the person to complain on social media or bast businesses publicly, but felt like I have to get the word out so other people don't get scammed/waste their money.
I've been getting checked out/treated for mild sleep apnea and was waiting for sleep test results and my MAD oral device to be made by my orthodontist. I was told it could take up to two months for my oral device to be made, so I decided to look into some cost-effective options that could help alleviate my symptoms in the meantime.
I came across the Vitavix sleep apnea neck collar. They seemed legit, the reviews were all positive, and it was on sale for only $39.99. So I decided to give it a try.
I placed the order and it took weeks to even ship. While I was waiting for the item, I reached out to my orthodontist and asked if he recommended I try it. He said he does not recommend using it.
Upon receiving the item, I reached out to their customer service email and asked if I was able to return the item in the mail for a refund. They responded and recommended I use it for 60 days to get used to it. I explained that I had no intention of using the product, as I received a medical recommendation to not use it. They responded and said they could offer a 20% refund to keep the item. I let them know that I was not planning on using item and would like to ship it back for a full refund. They responded and offered a 32% refund to keep the item. Since it was clear that I was being swindled, I accepted and kept the item.
I later reached out to the customer service team and explained to them that it felt scammy and dishonest to not provide the option to return the item in the mail for a full refund, and just offer these strange discount amounts to keep the item. They explained that they offer alternative solutions to avoid the hassle of sending the item back in the mail and pay for shipping. After all that, you'd think they'd finally offer the option to return the item in the mail, but they still only offered me a 50% refund to keep the item.
Writing this so people can avoid getting scammed by Vitavix. If you want to try it, proceed with caution. Because if you think there is a chance you may want to return it, you will not get your money back.
21 August 2025
Unprompted review
Reply from Try Vitavix
Hi Patrick,
Thank you for sharing your experience. As reflected in our records, you chose to accept a partial refund and keep the product, which was processed accordingly.
Our customer support offers alternative resolutions such as partial refunds to help customers avoid return shipping costs, but acceptance of these options is always voluntary. Once accepted, the case is considered resolved.
We respect that the product may not have been suitable for you and appreciate your feedback.
So impressed!!
My husband's snoring has been so extreme to the point that he had to move to the spare bedroom and I've still had to wear earplugs. Hes used it 1 night so far and didn't snore AT ALL! Only issue is he said it chokes him a bit. Now we can go back to a normal married couple. I recommend this product 💯
12 December 2025
Unprompted review
Reply from Try Vitavix
Hi Janice,
Thank you so much for sharing this — we’re really happy to hear how much of a difference it’s made for your husband and that you’re both finally getting restful nights again. That’s wonderful to know.
Regarding the feeling of choking, some users notice that initially while adjusting. Making sure the fit is snug but not tight, or easing into use for shorter periods at first, can really help. A small adjustment often makes a big difference in comfort.
We truly appreciate your recommendation and are so glad it’s helping you get back to normal nights together 💙
product seems good
product seems good. Haven't had long enough to confirm results regarding Snooring/sleep apnea, but due to recent neck injury its great at keeping my head still and straight while sleeping. Had to extend the velcro to make it fit around my fat neck.
15 December 2025
Unprompted review
Reply from Try Vitavix
Hi Stephen,
Thank you for sharing your experience. We’re glad to hear the product has been helpful in keeping your head supported and aligned, especially with your recent neck injury. You’re absolutely right that results for snoring or sleep apnea can take a bit of time, and we appreciate you giving it a fair try. Thanks as well for the tip about extending the Velcro — feedback like this really helps other customers.
What a difference!
What a difference.your neck brace made in my sleep. My Cpap was not doing the job. I was constantly waking up in the night and had dry mouth in the morning. Using your neck brace with the Cpap improved everything. I am so glad I decided to purchase it. Thank you.
13 December 2025
Unprompted review
Reply from Try Vitavix
Hi Sharon,
Thank you so much for sharing this. We’re really happy to hear that the neck brace made such a positive difference for you, especially when used alongside your CPAP. It’s wonderful to know you’re sleeping better and waking up more comfortably now.
We truly appreciate your kind words and are so glad you decided to give it a try. Thank you for taking the time to leave a review.
Vitavix does not honor their money back guarantee
The neck brace did not work for me. The company advertises a '60 day money back guarantee'. They do not honor that at all. They offered only a 20%, then 30%, then 32%, then a 50%. I settled for a 50% credit on my card. They are an overseas company and shipping the neck brace back would be in access of $80. Do not do business with Vitavix, ever!
1 December 2025
Unprompted review
Reply from Try Vitavix
Thank you for taking the time to share your feedback — we genuinely appreciate hearing from our customers.
We’d like to clarify that our return and refund policy is fully provided and accepted at the time of purchase, including the option to return the product within 60 days. Many customers choose alternative solutions because return shipping from overseas can be costly, which is why our team offered several refund options — including the 50% refund you accepted — to make the process easier and more convenient for you.
We’re truly sorry to hear the product didn’t work for you as expected, and we appreciate the opportunity we had to resolve your concern.
If there’s anything more we can do to support you, please feel free to reach out.
Avoid this company
It took ages to come and I thought I’d been scammed. The product did not work for my husband, I think because he is a side sleeper and I suspect this works only for those who sleep on their back. Tried to return it within the 60 days and to my surprise got an email pretty quickly offering a 20% refund and I could keep the item. When I replied to say I just want to return it I was then offered 32% refund. Replied again and was finally emailed what I needed to do to return it. Well now I understand why I should take the 32% and cut my losses. Long winded email detailing how to send it back from to The Netherlands via a tracked service, in a suitable condition blah blah blah and then a sentence that said they have the right to refuse a refund once they’ve assessed the item returned. I wonder how many people actually get a refund. Complete scam. Avoid this company at all costs and if you really want to try it buy it from Amazon as they have a much better return policy.
23 November 2025
Unprompted review
Reply from Try Vitavix
Thank you for sharing your feedback, and we’re sorry to hear about your experience. Our return policy is fully provided and accepted at the time of purchase, and the refund options offered were only meant to provide convenience.
We’ll reach out to you directly to assist further.
It doesn’t stop the snoring
It doesn’t stop the snoring
Very disappointed
19 November 2025
Unprompted review
Reply from Try Vitavix
Thank you for sharing your feedback, and we’re truly sorry to hear that the product hasn’t helped with the snoring as you expected. We understand how frustrating that can be.
Every person’s sleep pattern and airway structure is different, so some customers may need a little more time or adjustment to see results. We’d love to help you get the best experience possible.
Please reach out to us at info@tryvitavix.com so we can personally assist you. You’re also fully covered by our 60-day trial, and we’re more than happy to guide you through your options.
Your satisfaction is very important to us, and we appreciate you giving us a try.
The product doesn't work
13 November 2025
Unprompted review
Reply from Try Vitavix
Thank you for your feedback, and I’m really sorry to hear that the product didn’t work for you.
We’d love the chance to help and look into this further. Could you please contact us directly with your order number or the email used at checkout? This will allow us to assist you properly and provide a solution right away.
We’re here to help in any way we can.
Very Satisfied with My Purchase.
After ordering and trying several compression socks from several different companies, I finally found what I was looking for in the Vitavix Brand. So, I ordered several pairs in the colors that I wanted and am very satisfied with my purchase.
15 November 2025
Unprompted review
Reply from Try Vitavix
Thank you so much for sharing your experience! We’re truly happy to hear that after trying several brands, you finally found the comfort and quality you were looking for with Vitavix. It means a lot to us that you enjoyed them enough to order multiple pairs in your preferred colors.
We really appreciate your trust in our products, and we’re glad you’re very satisfied with your purchase. If you ever need anything else, we’re always here to help.
Not A Miracle, but….
Is it a miracle? NO. Is it amazing to wake up without noticeable stiffness and pain? YES. My range of motion is good too. I’m happy with just a minimal amount of improvement! This device is a bit awkward at first but once it’s on correctly, it’s fine. It’s a great neck support—much better than the stack of neck support pillows I’ve purchased!!
13 November 2025
Unprompted review
Reply from Try Vitavix
Thank you so much for sharing your experience — this absolutely made our day. We’re really glad to hear that you’re waking up with less stiffness and pain, and that your range of motion has improved. Even small improvements can make a big difference in how you feel throughout the day, and we’re happy you’re noticing them.
Thank you again for your honest and uplifting review. We’re grateful you gave the product a try, and we’re here if you ever need anything.
Double bad experience
Double bad experience. The product itself causes a feeling of suffocation and didn’t solve the snoring. Then, when I tried to return it, despite the website claiming the ordering was “risk free”, they charge for the shipping and make it as hard as possible, even demanding the original package- who keeps a bag for 2 months whilst trying to adapt to the product? They keep offering partial refund as if it was an advantage. Don’t recommend it AT ALL.
6 November 2025
Unprompted review
Reply from Try Vitavix
Thank you for taking the time to share your experience, and I’m really sorry to hear that things have felt so frustrating at both the product and return stages.
We’d really like the chance to review your specific case properly and see what we can do to make this right.
Please contact us directly at info@tryvitavix.com.
Our team will personally review your situation and work with you toward a fair resolution.
Reply from Try Vitavix
Thank you for your kind words! We’re very happy to know you had a great experience with our service.
If there’s ever anything more we can help you with, we’re always here for you.
Thanks again! 🌟
Great product and works well
27 October 2025
Unprompted review
Reply from Try Vitavix
Thank you so much for the great review! We’re thrilled to hear that the product is working well for you. Your support means a lot to us!
If you ever need assistance or have questions, we’re always happy to help.
A remarkable product which helps bedtime woes.
The product arrived on time and the quality was as expected. I have been using it on most nights since receiving it and I feel that I am sleeping better, also it has eliminated my dry mouth on awakening. I sleep alone so there’s no one to confirm whether or not I have stopped snoring!
3 November 2025
Unprompted review
Reply from Try Vitavix
Thank you for your wonderful review! We’re really happy to hear that the product arrived on time and that you’re already experiencing better sleep and relief from dry mouth in the morning — that’s a great sign of improved airflow during sleep.
Even without a snoring “witness,” your experience suggests the collar is helping support better breathing throughout the night.
We truly appreciate you taking the time to share your results, and we’re here anytime if you have questions or need assistance. Wishing you many more peaceful and refreshing nights of sleep ahead!
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