when i first started this journey they were brilliant and although i dont do the shakes etc full time now, i can still use the app and still get my sachets straight away when ordered
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Review summary
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What people talk about most
Reviews shaping this summary
After signing up with Habitual due to price increases, I thought I’ll give them ago. I’ve had great communication from the team at Habitual after my parcel never arrived due to Royal Mail. Rebecca hel... See more
Company replied
The shakes, soups and porridge are so easy to make, taste delicious and are full of nutrition. The Habitual team couldn't be more helpful! IIf you have a problem and reach out to them they respond imm... See more
Company replied
I cannot praise them enough, so professional, on time and the whole Habitual experience helps you learn and adjust life, it’s not just losing weight it’s changing habits. Rebecca has been a great he... See more
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Company details
About Habitual
Written by the company
Type 2 diabetes reversal and prevention programmes that combine behaviour change with nutritional treatment.
How does Habitual work?
1. Select a plan. Just visit our website and take a read of our plans to find the one for you.
2. Complete your assessment. To get setup you’ll need to complete a quick 5 minute assessment to check our programme is right and safe for you.
3.Start your health journey. Once your order arrives you’ll be on your way to completing your health journey
What do I get from Habitual?
At Habitual, we understand the importance of a comprehensive approach to health and weight management. That's why we offer a range of plans tailored to meet your needs.
Our TDR (Total Diet Replacement) plans provide delicious and nutritious meals that not only help with weight loss but also support blood sugar control. Alongside this, we have medication programmes that include GLP-1s, which have shown promising results in managing weight loss.
How is Habitual different?
What really makes us different, is that by choosing any of our programmes, you will not only receive the necessary support from our dedicated Patient Support team but also have the opportunity to join our wonderful community.
The Habitual community is comprised of people who are on their own health journeys, allowing you to connect, share experiences, and learn from others who are working towards a similar goal.
We’re all about being with you for your journey, so we don’t just deliver your order and leave everything up to you, we’re always here to help.
Don't wait any longer to take control of your health. Join us at Habitual and embark on a journey towards better health and improved well-being.
Contact info
25 Eccleston Pl, London, SW1W 9NF, London, United Kingdom
- hello@tryhabitual.com
- tryhabitual.com
4.5
Excellent
1K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Delivered faster than expected
18 July 2025
Reply from Habitual
Hi Billie,
Hope you're having a great week.
Thank you for taking the time to write this review. We appreciate your feedback.😊
Best,
The Habitual Team
Reply from Habitual
Hi Karen,
We're so happy to here this!
Best,
The Habitual Team
The people seem to know there stuff
8 July 2025
Reply from Habitual
Hi Sally,
Happy Friday!
Thank you for taking the time to write this review. We appreciate your feedback. 😊
Best,
The Habitual Team
Reply from Habitual
Hi Donna,
Thank you for taking the time to write this review. 😊
Best,
The Habitual Team
Excellent service thanks 🙏🏼 for…
Excellent service thanks 🙏🏼 for everything . I’m very happy with HABITUAL diet food ♥️
4 July 2025
Reply from Habitual
Hi Beemia,
Hope you're having a great day!
Thank you for taking the time to write this review. We appreciate your feedback. 😊
Best,
The Habitual Team
Reply from Habitual
Hi Paulina,
Thank you for saying so. 😊
Best,
The Habitual Team
It’s healthy and delicious but don’t try the soupsThey are horrible
Apart from spiced carrot soup, all the other soups are disgusting
1 July 2025
Reply from Habitual
Hi Nashwa,
We’re glad to hear that you’ve found our programme healthy and delicious.
Regarding the soups, you can customise our meals by adding fresh or dried herbs and spices, zero-calories hot sauces and syrups, and small amounts of garlic. However, we also do recognise that not everyone will have the same tastes, and hope that our 10-meal offering has enough variety for everyone.
But please do feel free to reach out if you’d like anything specific as we’re always looking for ways to improve our services.
Best,
The Habitual Team
Would have been 5 stars lady very…
Would have been 5 stars lady very helpful but i never received any fibre supplements
30 June 2025
Reply from Habitual
Hi David,
Thanks for taking the time to leave us a review. 😊
I can see that you're on our NHS programme so please do reach out to them about your fibre order as we don't provide fibre for this programme.
Best,
The Habitual Team
Reply from Habitual
Hi Marie,
We're very happy to hear this!
Best,
The Habitual Team
Reply from Habitual
Hi Saleem,
We're really thrilled to hear this and thank you for your review!
Best,
The Habitual Team
Habitual App
The app is very easy to use, you can easily track your progress and there are lots of really good recipes on there too. The resource section has loads of helpful information.
4 July 2025
Unprompted review
Reply from Habitual
Hi Stuart,
We're so glad to hear that you've been enjoying the app. 😊
Best,
The Habitual Team
Reply from Habitual
Hi Debi,
Thank you for a great review. 😊
Best,
The Habitual Team
Inedible soup
Not the cheapest product but I like the idea of it. The porridge takes some getting used to but it’s ok, the strawberry and chocolate shakes are fine but you don’t get much. DO NOT get the leek and potatoe soup it’s absolutely disgusting and inedible which is so disappointing as I can’t eat it and paid £70 to do that. I have messaged customer services and hoping they’ll sort this but no response so far
UPDATE- I ordered the weekly kid that was £70 not an individual soup. Incredibly disappointing customer service who do not offer to Addis even though it’s inedible and now I’ve wasted £70 as cannot continue the plan
1 July 2025
Reply from Habitual
Hi York,
Thank you for taking the time to share your feedback.
We're glad to hear you liked the idea behind the products and found the shakes and porridge generally okay, even if the porridge takes a little getting used to! Regarding portion sizes, each item is carefully formulated to provide around 200 calories.
We're sorry to hear you didn’t enjoy the Leek & potato soup — taste is very personal, and while many customers enjoy it, we understand it's not for everyone. We always recommend starting with a taster box to help ensure you like the meals before committing to a larger plan.
In terms of the cost, we can see that you purchased a single Leek & potato soup carton for £14, not £70 — we just wanted to clarify that in case there was any confusion.
Best,
The Habitual Team
Reply from Habitual
Hi Cheryl,
We've recently partnered with a new manufacturing team. This change was driven by our commitment to improving consistency and availability—meaning fewer out-of-stock items and a more reliable experience for you.
In addition, this partnership enables us to expand our range over time, offering new flavours and more variety, while maintaining the standards you expect from us.
We understand that some have noticed differences in taste or texture. Please know that the new recipes were carefully tested to ensure broad appeal and improved palatability. While we recognise they may not be exactly what you're used to, they were developed to better meet the needs of a wider range of participants.
Best,
The Habitual Team
Good supportive service and useful app
I have been using Habitual for a couple of months and so far am very pleased with the service I’ve received. Customer support is reliable although sometimes there is a delay in response time. The prescribers are very thorough and queried a couple of health issues I have and advised me accordingly.
The app has had a couple of hitches which I’ve reported, and I’ve found it to be slightly confusing at times but there is a huge amount of useful information on it and a generous credit system where ‘coins’ can be earned and used to part pay for your prescription. There are also products like soups and shakes etc available to buy although I haven’t tried those. All in all a good service.
20 May 2025
Unprompted review
Reply from Habitual
Hi Catherine,
Hope you're having a great day!
Thank you for taking the time to write this review. We appreciate your feedback and continued support.
Please do not hesitate to reach out to our dedicated care team at Hello@tryhabitual.com if you need anything.
Best,
The Habitual Team
New receipt vegan banana porridge is disgusting
I completed the programme through my GP and it worked well. But in the maintenance stage I like to use the products on occasions. Unfortunately, I can only have the vegan products as I’m allergic to milk.
I only really like the vegan banana porridge. On my latest order they’ve changed the recipe and don’t inform you. The new recipe is disgusting, very grainy & a horrible aftertaste.
I was disappointed that they refused to refund me my money and they are not cheap.
So be careful if you are ordering the vegan banana porridge & likes the previous recipe.
30 June 2025
Unprompted review
Reply from Habitual
Hi P,
We've recently partnered with a new manufacturing team. This change was driven by our commitment to improving consistency and availability—meaning fewer out-of-stock items and a more reliable experience for you.
In addition, this partnership enables us to expand our range over time, offering new flavours and more variety, while maintaining the standards you expect from us.
We understand that some have noticed differences in taste or texture. Please know that the new recipes were carefully tested to ensure broad appeal and improved palatability. While we recognise they may not be exactly what you're used to, they were developed to better meet the needs of a wider range of participants.
Best,
The Habitual Team
This is an excellent program IF you…
This is an excellent program IF you commit yourself to it. The first couple of weeks can be a bit hard and as you adjust you need to make sure you get the routine of the shakes every 4 hours fixed in your daily routine. The overall approach of a three phases is very structured and teaches the awareness and habits you need to maintain a healthier set of eating habits.
30 June 2025
Unprompted review
Reply from Habitual
Hi Mike,
We know it isn't always easy, but we're so glad to hear that you stuck with it and saw results. Thank you as well for taking the time to write this review!
Best,
The Habitual Team
Reply from Habitual
Hi Siddiqi,
We're so happy to hear this and thank you for your review!
Best,
The Habitual Team
Joined habitual on the NHS plan to…
Joined habitual on the NHS plan to combat diabetes. I use the meals to help me maintain the weight loss and health benefits gained through doing this plan. The meals are tasty, nutritious and easy and quick to make. I have definitely found the perfect way to manage my condition and weight. I combine this with healthy eating but sometimes I need to do a reset. This is the perfect way to do it.
24 June 2025
Reply from Habitual
Hi Amanda,
Hope you're well.
We're thrilled to hear that Habitual has been a helpful part of your journey in managing diabetes and maintaining your health goals.
Wishing you continued success on your journey.
Best,
The Habitual Team
They deliver what they say they will
The prices are reasonable, the delivery and customer service are excellent and the banana porridge is delicious.
17 June 2025
Reply from Habitual
Hi Jax,
We're so thrilled to hear this and thank you for taking the time to write such a lovely review. 😊
Best,
The Habitual Team
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