Second Nature Reviews 7,880

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its effectiveness in weight loss and managing health conditions like diabetes, often highlighting the simple, sustainable approach to healthy eating and exercise. The staff, particularly the health coaches and nutritionists, are frequently commended for their supportive, encouraging, and non-judgmental guidance, making the journey feel personalized and confidence-building. The overall user experience is described as positive, with many appreciating the helpful resources like recipes, daily articles, and tools provided. However, some people were dissatisfied with aspects of the customer service, noting slow responses or a lack of support over weekends. A few reviewers also mentioned that the group support element could be unpredictable, and some felt the responses from coaches were occasionally robotic or lacked empathy. There were also isolated comments about not receiving promised items like free scales or recipe books, and a few individuals found the recipes to be limited.

What people talk about most

Product

Users describe positive interactions with the product. Many reviewers appreciate the recipe book, finding it... See more

Staff

Customers consistently note positive experiences with staff, highlighting the supportive and encouraging... See more

Fitness

Customers had positive experiences with fitness. Many reviewers praised the program for helping them lose... See more

Customer service

Consumers generally express satisfaction with customer service, highlighting the helpfulness and support... See more

User experience

Clients share positive opinions on user experience. Many reviewers praise the program as transformative, easy... See more

Based on these reviews

Rated 5 out of 5 stars

Having been recently diagnosed with prediabetes, it was a wake up call that I really needed to improve my diet and health. I have found second nature to be a supportive & encouraging tool to help... See more

Rated 5 out of 5 stars

Plenty of helpful tips, apps to help with Recipes, exercise, weight plans and a personal coach to chat to about any problems or questions. Communities to chat to if you need help with anything or just... See more

Rated 5 out of 5 stars

I started on the second nature 12 week programme after being informed my cholesterol was higher than it should be and I was borderline type 2 diabetes. Since starting the programme I have lost 4.5... See more

Rated 5 out of 5 stars

Second Nature offer a wrap around support system that goes way beyond the medication and focusses on long lasting healthy habits that should hopefully lead to lasting change. I have felt well suppor... See more


Company details

  1. Fitness and Nutrition Service
  2. Nutritionist
  3. Weight Loss Service
  4. Wellness Program

Information provided by various external sources

Create new healthy habits and lose weight with Second Nature.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

My relationship to food has changed, for the better

It has helped changed my relationship to food. No diet or calorie counting. A healthy way to eat that works for me. The support is 1st class. All questions and queries are answered by the great coaches. The information that is given is easy to 'digest' and understand. Should you not understand, a question to the coach gets the answer you're looking for. I like how the work 'with you', as an individual. There is both a personal and group chat. And you use either or both at your comfort level. Highly recommend!!

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Healthy Eating

I have tried all kinds of diets in the past but I found second nature easier to follow as it is a step by step guide on a path to healthier eating and it explains in more detail the phycology behind the thinking which i found very useful.
I would definitely recommend to anyone who wants to improve eating healthier

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Really great advise.

Really great advise.
Fantastic recipe book supplied with lovely healthy recipes for all tastes. Great coaches who go out of their way to engage with the group offering fantastic advice when needed. Loving the programme. Thanks SN. ⭐️⭐️⭐️⭐️⭐️

3 April 2026
Rated 5 out of 5 stars

I signed up for Second Nature after…

I signed up for Second Nature after being diagnosed with pre-diabetes and needing to manage weight alongside an underactive thyroid. I can’t praise the program enough.
Amazing Progress: I’ve lost 6kg and, more importantly, learned how to manage my blood sugar levels through better nutritional habits.
Understanding the Plateau: I recently hit a weight loss plateau—which I know is common with an underactive thyroid—but the educational articles and coach support helped me understand that this is part of the journey and how to keep pushing forward without feeling discouraged.
Support & Education: The health coaches are incredibly supportive, and the daily articles and meal ideas have helped me make long-term, sustainable changes, not just a quick fix

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Enjoyable experience with Second Nature

I have been able to work with the programme and set some goals that I have been achieving. Very informative summary talks and topics done.
I am being more aware of mush more that I can do to improve my health. That makes me feel comfortable with the guidance in the programme.
Great programme.

2 April 2026
Rated 5 out of 5 stars

Second Nature is a great help

Great helpful advice and recipes to help reduce risk of diabetes which we all want to avoid. Trying really hard to avoid this and the help and guidance in explaining more about diabetes has been very useful. Thank you for your guidance.

1 April 2026
Rated 5 out of 5 stars

My Second Nature Journey

Plenty of helpful tips, apps to help with Recipes, exercise, weight plans and a personal coach to chat to about any problems or questions. Communities to chat to if you need help with anything or just want to talk about their and your own personal journey. I am 3 months in and have lost a stone in weight, slowly for me is key to keeping the weight off but most of all to help reduce the risk of diabetes.

2 April 2026
Rated 5 out of 5 stars

Great app

Great app, very good design and extremely helpful content, particularly the recipes and the audio content

2 April 2026
Rated 5 out of 5 stars

Second Nature

The course is very friendly but consistent in its aims and objectives with each individual being treated as an individual. I find the counselling is excellent and well tailored to each individual and I am very satisfied with everything so far. Thanks to CHira. and all the other councillors.

2 April 2026

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