KYC upload on shared flat Wi-Fi; autoplay looked off with Mastercard, then started another slot round. Message centre turned a simple account check into guesswork before I closed the tab. great
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Didn’t expect much, but turned into small withdrawable amount.
Friday evening, Bonus balance on a tablet using hotel Wi-Fi — the free spins counter inside the casino account dropped after one refresh. Email update stayed stuck at the payment step
Contact form Wed 23:46 went wrong first: the promised update on cracked Samsung never arrived Lobby notice changed again while I kept refreshing.?? No clear casino update appeared later
No recent history of asking for reviews
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Live chat queue 21 had the issue first
Live chat queue 21 had the issue first: support inside the casino account sent rules from another bonus page. Support reply hid the cashout reason while lunch went cold.??
the history page stopped loading for…
the history page stopped loading for most of the evening, without any proper update.
live chat disconnected while I was…
live chat disconnected while I was explaining ticket 6419.
Friday evening
Friday evening, Bonus balance on a tablet using hotel Wi-Fi — the free spins counter inside the casino account dropped after one refresh. Email update stayed stuck at the payment step
cant filter by stake
cant filter by stake, so youre scrolling hundreds of tiles for a 5p slot
German account
German account, English site, still Support said payout was approved, email later said still under review and yes, I checked the history
Contact form Wed 23:46 went wrong…
Contact form Wed 23:46 went wrong first: the promised update on cracked Samsung never arrived
Lobby notice changed again while I kept refreshing.??
No clear casino update appeared later
after registation
after registation, login kept looping back to the same page.
no list of accepted documents anywhere…
no list of accepted documents anywhere on the site... found out by trial and error that a phone bill counts and a bank app screenshot does not, over 4 days of a held cashout.
Selfie step on phone on 6% battery
Selfie step on phone on 6% battery; KYC only says review with bank transfer without naming the missing document. KYC status showed a newer status while profile status said paid.
Same two agents most weeks
Same two agents most weeks, both know the cashier section screens, makes sense each time.
The withdrawal page showed a 54 cashout…
The withdrawal page showed a 54 cashout as review, but the transaction history was blank on my old tablet. support only told me to refresh. The issue stayed unresolved in the history
Looked twice
Looked twice, Favourites on library Wi-Fi: favourites vanished with Neteller and the game filter disappeared. Mobile page left the pending tag in history during a rushed break.
KYC upload on shared flat Wi-Fi
KYC upload on shared flat Wi-Fi; autoplay looked off with Mastercard, then started another slot round. Message centre turned a simple account check into guesswork before I closed the tab.
great
After login
After login, Cashout block after driving licence photo showed it clearly: KYC only says review with case #82907 with no document name shown. Email update stayed blank while I watched the account page
the issue wasnt about losing money
the issue wasnt about losing money. It was that the maximum bet was buried in a separate page, which made the process feel unreliable
my wife asked why I was refreshing
my wife asked why I was refreshing. Autoplay toggle looked off, but the next slot round started anyway
Nothing worth complaining about
Nothing worth complaining about, this place just runs smoothly every single week
Case 6101 looked okay before support…
Case 6101 looked okay before support with Apple Pay pasted rules for a promo I did not use. Message centre gave no clear status note after 24 minutes.
Two agents gave opposite answers about…
Two agents gave opposite answers about the same ticket.
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