KYC upload on shared flat Wi-Fi; autoplay looked off with Mastercard, then started another slot round. Message centre turned a simple account check into guesswork before I closed the tab. great
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Didn’t expect much, but turned into small withdrawable amount.
The confirm button blinked grey after I changed the amount. No error message, no spinner, just a dead button until I refreshed. I saved a screenshot before closing the page. Support still had the same... See more
Friday evening, Bonus balance on a tablet using hotel Wi-Fi — the free spins counter inside the casino account dropped after one refresh. Email update stayed stuck at the payment step
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Checked later
Checked later, Case 4665: chat closed on 4G in the car park as I entered the payout details. Lobby notice made the account problem feel like guesswork on ticket #92829.:(
I switched from phone to laptop after a…
I switched from phone to laptop after a game froze. The lobby remembered the game, but the balance took another few minutes to catch up. Support still had the same old note afterwards.
the messy bit was Login loop on phone…
the messy bit was Login loop on phone on 6% battery: fullscreen closed inside the casino account and reset the stake before the next spin. Bonus screen hid the document name at the payment step.
the mobile cashier and desktop cashier…
the mobile cashier and desktop cashier show different minimums ... Support told me both were correct, which didnt answer which one would be applied.
On mobile
On mobile, Daniel was polite, then pasted rules for a different casino bonus same story today
Emma from support ticket was polite
Emma from support ticket was polite, but answered the wrong problem.
I asked why a withdrawal was stuck; the reply explained how to reset my password.
That is where the irritation started for me
wagering said x20 but the terms showed…
wagering said x20 but the terms showed x40 after i deposited
Email customer support answered my…
Email customer support answered my screenshot.
After that, the transcript disappeared when the window refreshed.
I would rather wait longer and get one accurate response.
The screenshot was already in the thread still vague
I reduced my limit and got no…
I reduced my limit and got no confirmation email, no clear start time, nothing. Just a small green banner that vanished before I could even screenshot it.
I kept checking it like an idiot and still learned nothing.
The deposit went through twice after…
The deposit went through twice after the first spinner froze.
Bank shows two charges, casino balance showed one.
Great start.
after login
after login, Support reply about KYC showed it clearly: support with debit card pasted rules for a promo I did not use. Email update disagreed with the profile status before I closed the tab.
Another copy-paste response.
Support reply about deposit became a…
Support reply about deposit became a problem when message centre marked resolved after 3 minutes while the spins stayed missing. Transaction log contradicted the email on ticket #90229.
Over breakfast I compared the paytables…
Over breakfast I compared the paytables on three video poker variants. Two were effectively the same game with different artwork, while the third used a schedule that did not match the one shown in its information panel.
Terms changed after depositing.
The confirm button blinked grey after I…
The confirm button blinked grey after I changed the amount. No error message, no spinner, just a dead button until I refreshed. I saved a screenshot before closing the page. Support still had the same old note afterwards.
whos responsible for a bonus decision…
whos responsible for a bonus decision if support cant see it either?
Live chat queue jumped backwards after…
Live chat queue jumped backwards after twenty minutes.
Landscape mode glitches the live table…
Landscape mode glitches the live table layout, buttons sit under the chat box.
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