Ordered Baerskin hoodie Nov. 12, 2022 and still don’t have it. Had to send 2 requests for shipping update. Shows vague information. Been returned to sender and I don’t know how many postal facilities... See more
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This company do not warrant ANY stars. Despite repeated emails enquiring after my order, there have been no replies. Tracking information serve to maintain the lie but is not recognised by any ca... See more
Company replied
I ordered on December 13, 2022 and as of today, December 31, 2022, I still haven't received anything. Yunexpress tracking shows me "2022-12-30 16:36:51 Departed from Facility." while the Italian co... See more
Company replied
Placed an order 25th October have yet to receive it. Contacted customer services, heard nothing back. Contacted David directly at Trueswat as he’s left messages on here for others experiencing same is... See more
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Company details
Written by the company
Adventure gear designed to last. SEASONS CHANGE. QUALITY IS FOREVER.
Contact info
United States
- trueswat.com
Why no return instructions available from them?
I ordered and received a hoodie however the zipper came broken and it must be sent back. I have written over and over asking them to send a return slip and instructions but they refuse. They have my money and I get automatic replies but no answer. I am angry at their lack of response.
23 November 2022
Unprompted review
Reply from True SWAT
Hi there Fran,
Thank you for taking a few minutes to write a review!
We are so sorry to learn that your product came with a broken zipper.
Our Quality Assurance Department examines the items we produce at every manufacturing stage, and we take great precautions to ensure that every product we ship out is in pristine condition. Yet, errors are bound to occur, and we take full responsibility for that.
For situations like yours, we have our manufacturer's guarantee that applies to all of our products.
I hope that our customer support assisted you in the meantime.
However, if that's not the case, kindly contact me directly at david@trueswat.com and I will be more than happy to assist you with the replacement.
I look forward to your email.
Best,
David
Not trustworthy
Not trustworthy. NO STARS! Received order (2 large hoodies, grey and green) after waiting for a month. Items were WRONG SIZE (XXL) AND COLOR. Called to return, which isn't easy, and was told I HAVE TO PAY FOR RETURN SHIPPING COSTING ME $39 + Merch $175 = $219. Don't fall for slick advertising (in my case on youtube). It remains to be seen if I will receive a full refund, which is currently in dispute through PayPal. If you make the mistake of buying from them, document everything!
BTW- TrueSwat, SwatShorts, etc is a shell company managed by Digital Innovation Ventures GmbH aka A TOTAL SCAM!
*** UPDATE DEC 2022: Full refund was received via dispute via PayPal Credit Card. STILL STIFFED $39 for return shipping RETURNS SHOULD BE FREE IF THERE IS ANY SHIPPING ERROR!***
18 November 2022
Unprompted review
Reply from True SWAT
Hello Kit,
Thank you for taking a few minutes to write a review!
We are so sorry to learn that you received the wrong size. We take great precautions to ensure that every product we ship out matches the size and color selected at checkout. Yet, errors are bound to occur, and we take full responsibility for that.
I am not sure why in your case our customer support did not reship the right size, but I will surely investigate that and make sure it does not happen again.
If there is anything I can do for you at this point, please contact me directly at david@trueswat.com, and I will be more than happy to assist you.
Best,
David
I ordered a item 3 months ago and have…
I ordered a item 3 months ago and have received the same notice, It's in Los Angeles. What a joke. You should all go to jail
10 September 2022
Unprompted review
Reply from True SWAT
Hello James,
Thank you for your feedback.
I am so sad to learn that your package got stuck in Los Angeles. Our shipping partners go to great lengths to ensure that all products arrive at their destination unscathed. What sometimes happens is that the package becomes lost during transportation. And although a package getting lost in transit isn't a common phenomenon, such incidents may at times occur due to human error.
I can see one of my colleagues has already assisted you with the reship and I hope you will receive it soon.
If there is anything else I can assist you with, kindly get back to me by sending an email to david@trueswat.com and I will be happy to help.
Kind regards,
David
Need to improve Customer Service response
I'm having the same experience as apparently every other real person who has left reviews...ordered 3 weeks ago, still says processing, no response from their customer service.
EDIT - Update to my original review...I did finally get the jacket, and the workmanship is excellent. I find it very comfortable and the many pockets quite useful. I used it as my thermal layer for snowboarding and was plenty warm.
The company does need to SERIOUSLY improve their customer service response. I didn't receive the product until several weeks after ordered, and did not receive any response from customer service after mutiple attempts to status the order.
Aside from that, it is a great jacket for the price.
16 November 2022
Unprompted review
Reply from True SWAT
Hello Jason,
Thank you for your feedback!
I am so sad to learn that at the time of writing a review, you still had to receive your order.
I am not sure what exactly happened and why your order was not shipped three weeks after the purchase day, but I can assure you that I will investigate this further.
We would like to clarify that we are a legitimate company, and our inbox is always open for any concerns or inquiries. Rest also assured that we are continuously improving our communications and transport solutions so we can provide better service and communication to our customers.
I hope that in the meantime one of your colleagues assisted you and that you received the hoodie. However, if that’s not the case, please contact me directly at david@trueswat.com. I will be more than happy to assist you.
Kind regards,
David
Do not buy from them!!!
Do not buy from them, they are scamming people on a large scale and I was sadly caught up in this scam.
I made an order more than a month ago, I wasn´t notified of anything, then I demand a refund after a month and the day after they send an email that the item has been sent, but that delivery can be several weeks. I do not think I will ever receive the hoodies, and I don´t even want them, since according to reviews they are apparently of extremely low quality.
17 November 2022
Unprompted review
Reply from True SWAT
Hello Alexander,
Thank you for your feedback!
We are so sorry to learn about your disappointing experience with our company. I understand how frustrating that must be for you not to receive the product you paid for.
Indeed, due to the high demand for our product, we have we've been experiencing a few issues when it comes to shipping, but we would like to clarify that we are a legitimate company, and our inbox is always open for any concerns or inquiries. Rest assured that we are continuously improving our communications and procedures so we can provide better products and services to our customers.
Furthermore, I hope you have received the product in the meantime and that you like them!
However, if that’s not the case, please contact me directly at david@trueswat.com.
Kind regards,
David
NOT IMPRESSED & SO DISAPPOINTED
I purchased 3 of the Baerskin Tactical Hoodies as Christmas presents. It took forever to get them and when I received them I was not impressed at all with the quality of the product for the price. I wrote an email to Trueswat on the day I received the product (Nov.7) requesting return information. It has now been 8 days and two follow-up emails and still no reply from Trueswat about how to return the product. I wish now that I had checked Trustpilot before ordering from this company. Obviously I'm not the first customer to have been ripped off!! I've lost over $300.00!!! Just received an email (Nov.16th) saying I still have a product in my cart and if I proceed, I will get 10% off. Obviously, the right hand doesn't know what the left hand is doing!! Just received another email offering 10% off!! (Nov.16th) So frustrating!! Finally heard from this company today (Nov.29) with return address and told I would have to pay for the return shipping. Advised them that I had given up ever hearing from them and gave them away to the needy.
8 November 2022
Unprompted review
Reply from True SWAT
Hello Verna,
Thank you for your feedback!
I am so sad to learn that it took so much time for our customer support to get back to you regarding your return request. Indeed, due to the high demand for our products, we have we've been experiencing a few issues when it comes to correspondence with our customers but please rest assured that we are continuously improving our communications and procedures so we can provide better service and communication to our customers.
Furthermore, regarding our return process, indeed, it is the customer's responsibility to pay for the return shipping cost. The truth is that small businesses like ours cannot afford to cover both the cost of the initial shipping and the cost of the return shipping. Most companies of our size transfer one of these two costs to the customer. A smaller number of companies will even put both of these costs onto the buyer. In our case, we decided to offer everyone free worldwide shipping. Not only that, but we also offer free exchanges.
If there is anything else I can do for you, kindly send me an email directly at david@trueswat.com. I will be more than happy to assist you.
Kind regards,
David
Placed an order 25th October have yet…
Placed an order 25th October have yet to receive it. Contacted customer services, heard nothing back. Contacted David directly at Trueswat as he’s left messages on here for others experiencing same issue but haven’t heard back from him yet either. Had I read these reviews I never would’ve placed an order.
25 October 2022
Unprompted review
Reply from True SWAT
Hello Marie,
Thank you for your feedback!
It sounds like the whole experience with our company left a lot to be desired. It really saddens us to learn that at the time of writing the review you had yet to receive your product.
I am not sure why there was a delay with your order but please accept my apologies for that! I will investigate that and make sure it does not happen again. I also sincerely hope that our team assisted you in the meantime and that you received what you paid for.
However, if that is not the case, please get back to us, and we will be more than happy to assist you further.
Thank you for your understanding.
Best,
Stephanie
Do not buy from TrueSwat
Absolute disgrace, ordered a hoody nearly a month ago. Didn't tell me it was out of stock in that colour at point of sale, didn't say anything until I contacted them nearly a month later. They sent me about 2 emails a day on average trying to sell other stuff but didn't think to send anything to say the item I ordered was out of stock. I would not buy anything from this company.
21 October 2022
Unprompted review
Reply from True SWAT
Hi Graham,
Thank you for getting back to us with a review!
I am so sad to learn about your experience with our company. It is unacceptable not to inform the customer that the variation he ordered is out of stock.
Indeed, due to the high demand for our product, we've had quite a few issues when it comes to communication. However, please rest assured that we are currently simplifying our procedures and hiring more agents to make sure that our customers get the service they deserve
Furthermore, I am not sure whether you received your product or you canceled your order but if you did receive it, I would be more than happy to hear how did you like it.
You may contact me directly at david@trueswat.com, I will be more than happy to hear from you.
Best,
David
Fraudulent site
Ordered 2 hoodies on 10/22. It’s 11/12. No product and no updates. I have emailed them over 10 times. No responses and no updates. This appears to be an online scam. Some reviews say they actually got a product. Seems surprising considering so many people have gotten nothing no product no update and no response from service. Monday morning I am reporting them as fraudulent to my credit card and getting a refund. Buyer beware.
22 October 2022
Unprompted review
Reply from True SWAT
Hi Jim,
Thank you for getting back to us.
I am so sorry to learn that at the time of writing your review, you still had to receive your order. It also saddens me the fact that our customer support failed to assist you with your concern.
Indeed, due to the high demand for our product, we have we've been experiencing a few issues when it comes to processing and shipping but we are giving our best to improve our procedures and services so we can provide better service to our customers.
Furthermore, I hope you received your order in the meantime. However, if that's not the case, kindly send me an email at david@trueswat.com and I will be more than happy to assist you.
Kind regards,
David
Beware !
Ordered a hoodie 16/10/2022 that has not arrived. No response to emails & no refund. Resorted to credit card company. DO NOT USE THIS COMPANY
11 November 2022
Unprompted review
Reply from True SWAT
Hi Simeon,
Thank you for your feedback.
I am so sorry to learn about your experience with our company. That's surely not the way we want to treat our customers.
Indeed, due to the high demand for our product, we have we've been experiencing a few issues when it comes to processing and shipping but we are giving our best to improve our procedures and services so we can provide better service to our customers.
Furthermore, I can see that in the meantime you have received your order. We would like to hear how you like the hoodie. If you want to share your impressions with us, kindly send me an email directly at david@trueswat.com.
Kind regards,
David
This place is a joke I do not see how…
This place is a joke I do not see how they are even still in business. Said it shipped on 10-18, now it is saying it has arrived 2022-10-27 21:18:00 Arrived Shipping Partner Facility, USPS Awaiting Item LOS ANGELES CA 90003. And it has not moved since. Today's date is 11-7. I have received emails from them after I have complained about tge slow process only to get the standard we are sorry it is taking so long. Come on guys really, it's been almost a month and nothing. Now after reading these reviews I'm afraid it's going to be absolute junk.
7 November 2022
Unprompted review
Reply from True SWAT
Hello Paul,
Thank you for taking a few minutes to share your experience!
We apologize for the lengthy delay in shipping. We have been experiencing unusual delays in processing and shipping some of our orders. This should improve soon as we have been working on finding better shipping solutions.
Hopefully you have received your products by now, but if not, I would be happy to assist you personally. Please contact me directly at david@trueswat.com so we can track down your package.
I'm looking forward to hearing from you!
Best,
David
Delivered with much delay
This is my update on the product review posted earlier
The site improved the communication and sent shipping tracking updates
The product is shipped from China, thus taking a lot longer than10-14 days
I purchase sweater on October 18 th
Meant for my son so I am yet to find if the hoodie is as good as they say it is.
Interestingly enough I order it to be his birthday present and expected to be earlier present. But it came a day before his birthday
May be silver lining after all at least for me
5 November 2022
Unprompted review
Reply from True SWAT
Hi Inna,
Thank you for getting back to us.
I am glad to learn that your son received the hoodie on time for his birthday! Indeed, due to the high demand for the BAERSkin hoodie, we've been experiencing a few issues when it comes to shipping. Fortunately, we have already working on improving our transport solutions, and we are already seeing improvements.
I would like to know how did your son like the hoodie. If you are willing to share his impressions with us, you may send me an email directly at david@trueswat.com.
Best,
David
Two weeks after ordering the tactical…
Two weeks after ordering the tactical hoodie (I should have received it by then, based on their own website, 14 days), there was no communication.
The first email went unanswered, and the second one quite frankly said that they have no idea why it hasn't shipped.. Then I disputed the order via the credit card company, and magically, the hoodie somehow shipped (assuming the shipping notice is legit, which I highly doubt).
I fully expect the quality of the product to be junk, if it ever arrives.
Please do NOT give these scam artists your business.
------------------------------------------------------
Update:
My response to David is shown below:
Hello David,
I'm emailing you personally as you suggested in your response to my Trustpilot review. I have not received my order as of last night (Nov 10, 2022).
I do not intend to wait indefinitely and play your game. The dispute is ongoing via my credit card company, and I refuse to be scammed by you.
Have a good day.
Best Regards,
Srini
------------------------------------------------------
Do you think I should sit around and negotiate with these scammers?
-------------------------------------------------------
The saga finally ends. The hoodie finally arrived a couple of days ago. Quality-wise, it's OK...definitely not worth $ 100, let alone the original from which they claimed to have taken 60% off.
I cancelled the credit card dispute - it's only fair. Also, to be fair with the company, I got a nice email from Mila, who apologized for everything and gave me another 40% off. This is the kind of customer service that should be the norm, but I will certainly think twice before ordering anything that will be shipped from overseas - especially China.
30 October 2022
Unprompted review
Reply from True SWAT
Hello Srini,
Thank you so much for taking a moment to leave us a review!
I'm very sorry to hear that you still haven't received your order after 2 weeks and that you weren't able to speak with someone who could help you. Our failure to communicate with you has certainly resulted in a frustrating experience for you. We apologize for the inconvenience!
As for the product itself, if you have a problem with the product you received, you can return it to us for a full refund. To do so, all you need to do is contact us via email within 14 days of delivery and express your intention to return the hoodies.
I hope that you have already received your order. However, if you have not, please contact me directly at david@trueswat.com. I will be happy to assist you personally.
I look forward to hearing from you!
Best,
David
What can I say
What can I say , A really great customer service,
Good quality clothes & really good value for money
I would truly recommend all there range to anyone,
It's 5 stars ⭐⭐⭐⭐⭐ from me 😁
1 November 2022
Unprompted review
Reply from True SWAT
Hi Brian,
Thank you for taking a few moments to post your feedback here!
We are truly grateful for your kind words! We are glad that you had such a positive experience with our company, and that you liked our products.
Customer satisfaction is our top priority. That’s why our team exerts a lot of effort not only in developing high quality products that would give customers a good bang for their buck, but also to deliver prompt and professional service.
Thank you for shopping with us! We hope to do business with you again soon.
Best,
David
Never buy from this company again
I had place an order with this company on 18 October. Now it’s 1 November, I have heard nothing from them even after 2 emails. You would think they would answer my email out of courtesy. I am starting to doubt I would get my order. Never buy from this company again.
It’s now 11 November and I still have not received order 😤
1 November 2022
Unprompted review
Reply from True SWAT
Hello KYT,
Thank you for taking a few minutes to share your experience!
We apologize for the lengthy delay in shipping. We have been experiencing unusual delays in processing and shipping some of our orders. This should improve soon as we have been working on finding better shipping solutions.
Hopefully, you have received your products by now, but if that hasn't been the case, I'd love to help you out myself. Please reach out to me directly at david@trueswat.com so we can track down your package.
I'm looking forward to hearing from you!
Best,
David
Definitely not worth £80
Definitely not worth anywhere near the £80 I paid for the tactical hoodie. It's just a fleece hoodie with pockets. My main zip needed some vaseline to get it working smoothly, there's shoddy stitching, I had to trim off some excess material on the inside of each arm where the zip pockets are. The overall quality of the material isn't what I was expecting at all, the hood peak has no rigidity. I was expecting the hoodie to be heavier/denser giving it a quality feel, but it's not. The advert really lures you in to it being premium top quality. Overall very disappointed
28 October 2022
Unprompted review
Reply from True SWAT
Hi Robson,
Thank you for taking a moment to write us a review!
Though I am sorry to learn that our products failed to meet your expectations, I appreciate your detailed feedback. I will inform our Product Development Department about the issues that you have pointed out so that they can take your comments into account when developing the next version of our hoodies.
In the meantime, if you wish to return the product, you can reach out to me directly at david@trueswat.com, and I will be more than happy to help you get your money back.
Best,
David
Don’t Buy From This Company
I ordered the hoodie which was well discounted. It is misshapen, too large in the chest and arms area. It looks nothing like the well tailored jacket in the picture. I am very disappointed in the product and if I had paid the full price, £199.!!!! I would have been fuming. It will be relagated to gardening and cleaning the car. Don’t buy from this company. Very poor quality.
29 October 2022
Unprompted review
Reply from True SWAT
Hello Anthony,
Thank you for your feedback!
We are so sorry to learn that our product failed to meet your expectations. I will surely forward this to our Product Development team so they can consider this and see what they can do to address the issue you mentioned. At the end of the day, all we want is to create the hoodie that our customers want.
Furthermore, if there is anything I can assist you with at this point, please contact me directly at david@trueswat.com, and I will be more than happy to help you return the items and get your money back.
Best,
David
I have not received the product after…
I have not received the product after two weeks yet have been billed. I have asked for a tracking number twice now but have as yet received no response from support email but the ads to buy more seem to flow constantly.
29 October 2022
Unprompted review
Reply from True SWAT
Hello PK,
Thank you for taking a few moments to share your experience!
I am so sorry to learn that we have let you down in so many ways. Indeed, we have had quite a few issues when it comes to shipping. Luckily, we have found better transportation solutions, and our shipping speed should be improving soon.
I hope that you have received your order by now. However, if that hasn't been the case, I'd love to assist you myself.
Please reach out to me at david@trueswat.com so we can find out what happened here and offer you a satisfactory solution.
Best,
David
Not worth the money
Just order the tactical hoodie from this site, very disappointed. They talk it up and the video advertisement looks amazing but the actual product was NOT. It's a fleece hoodie with extra pockets, absolutely nothing else special about it, nothing. Took two weeks to get here and returns are not "easy", every link leads to another link which will supposedly take you to the "easy process" for returns.
21 October 2022
Unprompted review
Reply from True SWAT
Hello Stephanie,
Thank you for taking the time to provide feedback!
We are so sorry to learn that our product failed to meet your expectations.
Although it pains us to read negative feedback about our product, it definitely helps us understand exactly which parts of our product need adjusting. Our team will certainly take your feedback into account as they are constantly working on improving our hoodie.
I am also sorry to hear that you find our return process complicated. Of course, we wouldn't want you to be stuck with a product that you are not satisfied with.
Please contact me directly at david@trueswat.com, and I will be more than happy to help you return the items and get your money back.
I look forward to your email.
Best,
David
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