Kiwi.com Reviews 

The outbound flight for my weekend trip was cancelled by the Carrier making the return flight effectively useless.
Kiwi refused to refund and proposed I should buy a new outward ticket so I use the return flight. This would give me 2 hours in the airport at the far end.
This is a truly useless company with a deceitful set of policies which they hid behind to justify keeping my money for selling me a ticket that did not take me to the destination I had paid to go to.
Have a nice day.

Avoid, avoid, avoid!!! We booked our flights through them, with 2 connecting flights outbound to our destination and the same return. One of these outbound flights was cancelled and Kiwi said we had to completely cancel all booked flights and rebook. However we didn't remotely get a refund worth our while, everything was tied up in the small print (and the flights cancelled were with Wizz Air - getting a refund from them is non-existent - what a toxic combination this was) Kiwi said they could get us a partial refund (we even paid the fee for the fast track service! An insult and a joke) we got a minimal amount back and mainly because they paid some money into the account and then started asking for IBAN numbers - we went round and round for weeks on a carousel of insanity until they eventually saw they had paid us something and then refunded another minimal amount, without IBAN numbers (they had insisted they needed.) The customer service was appalling, they skirted most questions ignored the rest. We had to cancel the entire trip. AWFUL awful people - do not use.

Charged me for baggage which wasn't valid when I arrived at the airport. I had to re pay for the baggage at the check in desk. The airline told me to re claim it back from kiwi, which I have tried to do.
However Kiwi make it impossible there is no phone number to call. They don't answer emails. The chat is automated and sends you round in circles. I've spent hours online trying to get through to someone... never ever again would I use this company

I do not recommend this company, scammers and thieves.  Our flight was canceled, leaving us stranded and without any option to return home.  The only thing they offered was a flight 4x more expensive than the previous one and they told us to pay extra!!!!  Telephone service very rude, offering no help!!!

They changed the departure time twice without any justification. Also they did not make our check-in although they were obliged to do so. I will never ever again use their service and I strongly recommend ignoring them.

I booked a domestic flight in the Philippines for over 1 month and a half ago. Everything is all paid including seats and luggages. Today, I get an email from Kiwi to inform me my flight departure is going to be delayed 6 hours later. No explanation why or provide alternative options to fly other flights that are near the time that I booked. Their solution, that I am to pay for the new flight as this alteration of the flight is a minor change. I have yet to arrive to my destination holiday and Kiwi would not offer a compromising solution. I was dealing with their helpdesk team. Talk about an oxymoron title, no help to the customers, it is more concern of the profits instead of the customer's wellbeing. Never again, I will ignore the advice from TripAdvisor or book with Kiwi. All the other domestic airlines in the Philippines, no problems in the past and present.

Kiwi posted flights that never existed and they knew this. They scammed hundreds of people. They posted flights and after they got the money they sent an email the next day stating the first part of the trip was cancelled, but the two remaining were not cancelled and they can only refund the part that were cancelled. Well, the first part was cancelled, so how do I get to the remaining two connections. "Sorry" they say. You can purchase another flight. Myself and others could not do it. It has been over 2 years and no refund whatsoever. NEVER EVER trust a good review about these Kiwi crooks. NEVER EVER book with a travel company-go directly to and airline and save yourself the agony of trying to deal with these crooks.

I will never use Kiwi again. The airline company pretended it was delayed and said it would be guaranteed, and they would give me a refund over the phone, but they said it would not be refundable by e-mail. I can never trust this site

Our flight was cancelled by the airplane company (according to Kiwi) suddenly. Kiwi however, cannot even guarantee that we will get the full refund. After a lengthy process, all that is written in the refund status is "Please be patient. This type of refund usually takes 3 months or more." Well, let's see when the refund will come, if ever will. There are hundreds of bad reviews in google map as well, all with similar type of problems, and never get their money back. AVOID THIS COMPANY!

I recently had the misfortune of booking my flights through Kiwi.com, and it was a nightmare from start to finish. Several months before my scheduled trip, I received an email informing me that my flights had been canceled with no explanation whatsoever. To make matters worse, Kiwi.com provided no alternative options except for booking entirely new flights at my own expense or waiting for a refund.

Opting for the refund seemed like the logical choice, but little did I know that it would take a whopping six months to process! Initially, Kiwi.com assured me that the refund would be completed within 90 days and that I would receive 80-90% of my flight costs back. However, this turned out to be a blatant lie.

Throughout the refund process, the customer service was abysmal. It felt like I was talking to a bot, as each response was generic and unhelpful. It became increasingly clear that Kiwi.com had no intention of providing satisfactory assistance or communication.

To add insult to injury, I later discovered that when Kiwi.com requests a refund from the airlines, they only request the tax back, not the actual value of the tickets. This was confirmed by the airlines themselves, leaving me feeling deceived and cheated.

Overall, my experience with Kiwi.com was nothing short of a disaster, and I will never be using their services again. Save yourself the headache and book your flights elsewhere.

I booked a trip through Kiwi.com in December. One of the middle legs was cancelled and they tried to rebook a new flight for the day before not realising that I couldn't travel back in time on the first leg of my trip. When I brought this to their attention they offered to rebook the trip for an ADDITIONAL £614! After telling them that I couldn't afford this and due to the fact that they could not offer me a suitable or similar alternative that I wanted to cancel altogether. Some of the flights I have been point blank refused a refund and some of them I have been offered a voucher for future travel on an airline that I will not be travelling with. I even paid for an express resolution service. They are refusing to help me with a refund on a trip that cost me almost £1,000!

It was the worest flight experience with kiwi . The worest customer service, they aren't listening, and they aren't trying to help or even examines other options .
Even the Refund they stolen a part of it Although that the main airline allows to refund the full amount cash and a very very long list of lying and fraud .

In December 2024, I booked a flight through Kiwi.com, but due to personal reasons, I immediately canceled and requested a refund. it was not a small amount of money for me, since that, I requested a refund through customer service several times, but they said just waiting for the airline's response. and theni didn't want to wait for the mement and I called the airline myself and sent a confirmation cancelation email to Kiwi 2 days later, that everything compeletly was canceled. I asked for a refund again, but they just kept saying that they had not yet received a response from the airline. I didn't understand and started to get angry and upset. Even though the airline sent me an official cancellation email, they always said the same thing over and over again.
And a month later, I received an email from Kiwi saying that I had received a response from the airline saying that some sections of the round-trip route were non-refundable. what the hell.!!! It's absurd. The airline officially canceled all flight tickets. However, Kiwi.com keeps telling me to wait, citing airline regulations as an excuse.
now I'm crazy and annoyed a lot.
what shoud I do? what can i have to do? -;-)
I RECOMMEND that everyone NEVER NEVER NOT USE this travle agency_KIWI.COM but use another company or of it is possible, book directly from the airline.

Atrocious customer service. One leg of my flight from UK to Cyprus was cancelled by the airline Despite me being flexible about dates and departure airports they would only offer me an alternative flight from the original airport that cost £140 more and took 40 hours in total. Never again.

Kiwi, a trashy vice company
Bad Kiwi. Dumpy Kiwi
Let's all boycott!!!
It's been really hard for me to see who's going to make amends, considering the days when I was stressed by Kiwi
I really hope it's ruined
Hell of a kiwi!!!

Would give it zero stay away from kiwi.com. 6 month later no refund. Seak citizens advice then ukecc.net Of the law they have in place. Fake site use traveltrolley.co.uk dont make a mistake using this. Cancel after purchase hold your money. But once i get an email back from ukecc.net. Find that they should of refunded me or anyone else. Should take it to court keep all your proof sebd it to these guys

Sh!t, company, fake people who really don't care, they promised a refund for additional costs of travel and accommodation and didn't follow up adding an additional £370 for the delayed flights to the costs we occurred. Didn't even follow up with the airline on our claim, bunch of scammers who I will never use again.

Kiwi very disappointed with this travel company I bought my ticker family of six through sky scanner nov 2022 then they informed airline cancelled our ticket so airline will provide full refund but it’s jan 24 we got no refund and now they said it’s non refundable tickets and sometimes they say we are waiting for airline refund and still waiting more then a year ,,, please DONOT book with kiwi.com it’s lok like it’s a fraud company they just keep our money. As I did check Heathrow for my ticket refund they mentioned the tickets never been issued.
BUNCH OF LIARS AND ROBBERS.
BUNCH OF LIARS AND ROBBERS.
Stay Away Stay Safe
I am Working as a Senior Passenger Agent at Heathrow airport and writing this review because these fraudsters trying to rob money from my refund amount after keeping the refund amount for more than 1 year.
As I mentioned I am working supervisor at Hearthow airport I can calculate refund amount easily.
We are going to file a court claim and will get our amount from the mouth of these agent

And I have big request to Skyscanner too as they shd not advertise these kind of fraud companies otherwise we r not going to book with sky scanner.

Mrs chaudry

Booking nubr 301748546

Kiwi.com are scammers! Kiwi.com stole my money. Worst company in the world! Cheap tickets are a lie. If the flight is canceled, the money is lost. The company makes no attempt to recover the costs incurred by the customer. Kiwi.com steals your money! I do not recommend these thieves and fraudsters to anyone!

Booking # : 437591505
Booking date : Sep.6th 2023
Cancellation date : Sep.7th 2023
Airlines refund completion date : Sep.8th 2023

As you can see above, it's December today and the airline company cancelled and gave back my son's flight ticket charge 3 months ago to kiwi.com.
But KIWI.COM hasn't paid back to me for 3 months all the way.
(I paid for the flight ticket with my credit card and handed in my receipt to trustpilot.com a few hours ago to verify it's authentic!!)

So I, my son and my credit card tried to contact kiwi.com so many times but never answered the phone and no way to contact.
Moreover, my credit card company,"masters card" got 1 very weird and not-understandable reply from Kiwi.com so masters credit card company had to contact once more to kiwi.com 3 months ago to know exactly kiwi.com's intention
but still now didnt get any reply from kiwi.com.

Luckily, I got to know this amazing website, 'trustpilot.com' and wrote comments about kiwi.com.

Now for the first time, I got 3 same replies from Kiwi.com last monday and yesterday.
But kiwi.com wrote and blamed me that kiwi.com tried to refund but cuz of my dispute being raised, my refund is being frozen...
(what does it mean??? What is my dispute??
Then why didnt they delay my refund though kiwi.com already got my refund from the airline company right the next day and before i worte a comment on Trustpilot.com?
Moreover i was surprised to find there are so many cinsumers to complain about kiwi.com about the refund on youtube, instagram, blogs and even their app reviews..)

Anyway, i'd like to kindly request my refund asap on Kiwi.com!