Kiwi.com Reviews 

These people are total crooks. Booked a flight it auto generated a alternate date one day early. I didn't notice and booked the flight. After keeping the money they offered me 10 euros if I canceled so they would be able to keep the 60% refund the airline was going to return. Mistakes are made but all they need to do is cancel and refund. They hope you cancel so they keep the refund and give you the generous amount of 10 euros in the form of a kiwi credit. For anyone who reads this. Please stay away from this company. Book with the airlines direct. I'm learning this lesson very quickly. All of these travel sites prey on people looking for a deal. In my opinion book with the airline directly. At least they will give the applicable refund if something goes wrong. These travel sites just throw you to the side. Protect yourself and your hard earned money.

They want you to miss your connection!!!
So they can sell you another flight. The itinerary they tried to sell me would have seen me miss my connecting flight, absolutely no way was I making it, even if I ran through the transit airport! From landing to departure gate closing was 45 minutes from a different terminal!!!
When I called them to query if it was correct I was told "it will be fine!!", when I asked what is the process if it is "not fine"? I was told they would sell me another flight at a discount. I hung up!
Awful company, avoid.

Never again will I book with Kiwi!!! I fly a lot, and have never had problems with other travel companies such as Opodo.
My flight from Warsaw to Sydney was with two airlines, Qatar and Scoot. The ticket was bought with one carry on bag and one registered bag 20 kg. Everything was fine with Qatar, but Scoot required extra payment for the registered luggage, as the payment made by Kiwi did not go through. I rang their customer service and was told to pay for the luggage and they will refund the money.
When push came to shove Kiwi refused to refund anything, claiming that their payment went through, but not supplying an iota of evidence that this is the case.
A total scam company, but I doubt that they worry about reviews as obviously they rarely receive anything but terrible ratings!!!

Our flight from Perth to Malang was cancelled by carrier (so they claim). They try to charge extra to rebook the SAME flight, we declined. We ask for refund but kiwi.com want me to wait 3 months for refund !! I've started a dispute with credit card, I BELIEVE il be leaving negative reviews everywhere to make sure everyone is aware PS check all other sites for kiwi.com negative reviews.

booked this flight through kiwi.com and canceled it within an hour.
At that time, I received an email saying that the flight ticket had not been confirmed,
and I canceled it, but it said that cancellation was not possible.
the reason is that it was already been confirmed.
I continued to request cancellation for the next 2 months, but they only said that cancellation was possible but that it would take up to 3 months, and it has not been canceled yet.
I received a response from Vietnam Airlines telling me to contact Kiwi as a refund is possible, and when I contacted Kiwi.com again, I only received a mechanical response saying that the airline was waiting for a cancellation.

Booked the tickets 22/10 on Sunday for my birthday trip 25/10 to Vietnam. When I needed to cancel the tickets for my health issues same day as I booked I've got a email "Your refund request has been received.
But I've got 2/11 "Refund for your booking is not possible" which was terrible that I thought I could get a refund if I canceled 48 hours in advance. Also Im still couldn't contact with them!!! Never answer!!

What a waste of a star.
Whenever see the KiWi.com just ignored!!!!!!!

I bought a plane ticket from Busan, Korea to Nha Tranga from Kiwi.Com. When I received an e-mail that the reservation was confirmed, the airline informed me about the refund, saying that the trip was canceled two days later. By the way, we don't give refunds in ridiculous words, but we're only sending ridiculous e-mails. The airline didn't even have a reservation. I hope the company goes bankrupt in any way and I hope it will be punished. From now on, I have to spend a lot of time getting through the refund, but I hope I can win. It's questionable that such a ridiculous company is still alive, but it's a company that has very clever, vicious, and low-key ideas.

Kiwi.com is a scam big time!!they cancelled my air ticket without my authorisation that charged me S$650 and refund me back S$15. I just asking if I can cancel my booking and the help desk replied I can do it through the kiwi app via manage booking. When I wake up next morning my air ticket have cancelled without my authorisation!! Scam & air Asia is partnering with this scam company! I go redirect by air Asia’s website to this scam website & not aware I’m not on airasia website anymore…

flight cancelled by carrier however kiwi want me to wait 3 months for refund !! I've started a dispute with credit card il give them a few weeks before I go ahead with claim ALSO you can only contact them via call before your flights, once your flights are over its via email only !! ORGANISED SCAM ARTISTS I BELIEVE il be leaving negative reviews everywhere to make sure everyone is aware PS check all other sites for kiwi.com negative reviews. they are all of that same nature !

Wont refund money from carrier who cancelled flight. Called carrier, they had already been refunded money. Now they are disputing my precious review and asking for booking number that they dont provide (PNR is all you will find). Taking legal action and giving poor reviews where I can. This outfit is a SCAM. DONT USE THEM!

They have a customer help center that doesn't have the authority to make any decisions or actually help. My partner and I were stranded at the airport, no information on finding us a new flight, no accommodation. We called 4 times, waited over seven hours and no resolution. We used our travel insurance. My recommendation is to never use this company. Instead, find the flights book directly or get a vpn.

I am not sure why this company is still operating. One of the flights was delayed and they offered a "paid" flight by clicking in the link provided by them. Surprisingly, the flights are not paid, and if you check with the main company, the flights offered are even more expensive. They keep saying "accept the flights" and we will try to find a hotel for you and we will cover the costs, but this scammers want you to buy the alternate flights and once you do that they will say they won't cover the costs of the hotel. I hope you can read this email before booking with this company. I took screenshots to prove it and I am taking this situation further as they left me on the street.
I hope skyscanner will remove this company from their system.

Absolute scam
Airline had no record of booking
Refund 16 dollars from a 1,100 dollar non existent ticket
Stay way clear

Kiwi sells Ryanair tickets, but according to Ryanair, they are unauthorised to do so. Because of this, there is an extra verification procedure mandatory; you need to send a photocopy of your passport and signature by email to them.
I don’t want to send such sensitive information online. Kiwi failed to inform me about this extra procedure before I booked the tickets. If I would have known, I wouldn’t have booked with them.
I had to book the tickets again at Ryanair and i wanted my money back from Kiwi, because I can’t use the tickets they issued.
They replied to my emails, but didn’t address my arguments, just wrote some standard nonsense and refuse to compensate me.

Waste of time. You will never get the price advertised. By the time you have filled in the booking form you will be very annoyed, as the price will slowly inflate as you fill in the form, then Bingo, you select final screen and the price has suddenly doubled. These people should be in prison.

My Daughter booked a flight with Kiwi.com to Istanbul then onto Bangkok her flight was delayed so she missed her flight to Bangkok, she had to purchase another flight so is in Bangkok now she had a flight to Sydney booked through Kiwi as well but they have cancelled that flight as well and will not rebook it or give her a refund back. DO NOT BOOK WITH THIS COMPANY THEY SCAM YOU OUT OF YOUR MONEY, MY DAUGHTER HAS A 12 MONTHS WORKING VISA FOR AUSTRALIA THE STRESS THIS COMPANY HAS CAUSED, DISGUSTING

Purchased a ticket, and they have issued it with some internal booking number (PNR) which is not trackable on the airline's website. Now I need my ticket to be validated by airport staff but they won't be able to do it because there is simply no way to track this booking by its number. So I have a chance to get rejected while boarding or when proceeding through immigration control, because there is simply no way to validate the ticket. I reached out to their call center, and they confirmed that this booking number cannot be used for ticket validation by third party. It's only possible to perform it using a number of steps, including logging in to your account, which immigration officers or airport staffs won't do of course.

It is the worst service! Don’t book with it! They sent me a notice that the second flight from my multi-cities journey was cancelled by the carrier! In new options the prices and time offered for other flights don’t fit neither my schedule nor my budget. The second options was a refund but the system didn’t allow to do refund only the second part of my trip : otherwise the first part would be cancelled too. As a result, I must have bought a new ticket directly by the airline and as well I directly wrote to service desk that I need a refund. They answered that I should request it in the system after my first flight is over: that I of course have done. But meanwhile when I was flying and travelling (when I bought already a new flight for the second part of my trip) they sent a new notice that now the cancelled flight is rescheduled for later time. When I requested a refund, they said it is not possible because it was not cancelled by a carrier. But you said before it was cancelled by carrier and approve me that I should ask for the refund when the first part of my flight is over. That I did. That is totally misleading and costs me lots of money! The refund is a minimum that I think Kiwi should do in this situation. The situation is totally a case for refund.

And one star is generous!
I advise anyone considering doing business with this company to read all the reviews carefully before making a booking.
I personally am extremely dissatisfied with their handling of my situation, where Vietjet and l both requested them to provide Vietjet with my phone number and email address in order to alter my flights to comply with the company’s minimum transfer time between flights.
I was assured in writing that this was not necessary, then they flatly refused to do so.

I purchased a return ticket to Zurich for £600 but had to cancel a few weeks before. No refund was given. Im sure this is illegal. Avoid!