Kiwi.com Reviews 

It clearly mentions can t leave your e mail id on review.
The service at kiwi.com is still terrible. You should atleast Try to connect and resolve through what s app.

Wish there was kiwi.com was here in my city, would have dropped in and explained well.

2nd year in a row my experience with kiwi.com has been terrible. I tried tried and failed to use my kiwi credit of 100 euro plus ➕️ promo code for flight booking and eventualy had to pay inflated price on Paris Budapest route.
Seems the entire team.is AI enabled and is helpless. Feel so frustrated and fooled , paid 100% more on booking thinking could book through kiwi and would be able to use credits.

Very bad service!!

Kunal Chopra
+919811119450
Booking nos. 561954987, 562019678 etc

Date of experience: 01 September 2024

They never give refunds. They don't want to prompt a secondary refund button for a full refund. What on earth do you want me to do when I'm blind?

Do not book, we had our flights cancelled the time elapsed since this is 2 months, we were stranded in London, heading for Ho Chi Min City. Had to book again cost us thousands and kiwi have done absolutley nothing in trying to get our money back. Awful Awful company

Booked a flight on 27th August to fly 5th September through PayPal the money went through PayPal and out of my account. The only communication I had with them is a text saying download their app which I have. Oon 1st of September I checked my account on kiwi.com it showed I had no bookings, I emailed them. They dont open on Sundays? It is the 2nd of September and the kiwi.com site is still telling me I have no booking. I raised a dispute with Paypal but they give kiwi 10 days to respond, I fly in 3 days. I now have to book a new flight and trust Paypal will get my money back.
This has taken me hours to resolve and caused unessicary stress and anxiety. I would recommend to book direct with an airline and not with an agent and not with Kiwi.com.

I found the app easy to use and helpful. I was kept updated about when check in was available, what gate to board at, and my landing times. All of the information was readily available for me to check in on the airlines’ websites.

I had a multi-city trip booked with them and received a notification that one of the flights had been canceled. The only options I`ve been given were to cancel the whole trip (6 flights) and hope for a refund from some (...) or change the canceled flight to one that was 100% more expensive and not on the day that worked for me... Dealing with this now, hopefully, I`ll get at least some £ back.

And the customer service is rubbish. Total scammers.

Using Kiwi.com was the worst mistake of my life.

IF YOU ARE READING THIS BEFORE USING THEM.. YOU'RE WELCOME - I SUGGEST RUN WHILE YOU CAN.

They botched my ticket so badly that I was stranded in Copenhagen and denied boarding because they had replaced my name with some random stranger’s. I was left in a foreign country with no help, forced to spend thousands on last minute accomodation and flights during peak season just to get home.

Their customer service is a joke—COMPLETELY USELESS and unresponsive. They couldn’t care less about the mess they created. Kiwi.com’s incompetence is not just frustrating; it is actually dangerous. You risk being abandoned in the middle of your trip with zero support and thousands $$ of unexpected costs coming your way.

If you value your sanity, your money, and your safety, stay far, far away from Kiwi.com.

They are a disaster waiting to happen. Please don't read this and still go ahead with them as you truly will regret it.

They changed our flight time, but it is impossible for my family to follow that schedule. So I requested refund politely. They NEVER refund my money.

If they won't refund my ticket, I will post this review all of the sites again and again.

I booked a flight to Cyprus with you, I had some problems with the checkin, but following the complaint I requested, the problem was solved with competent people Mr. Kapik! I recommend this company with confidence, they are very responsive to customer problems and prompt! 👌

Had a flight cancelled and requested a refund from easyJet, Kiwi never sent the money back despite receiving it from easyjet then told me it was easyjet's fault despite having received another part of the refund for extra baggage payment completely fine as this was direct via easyjet. Took them 16 days to respond to me via customer service. Have used a few times before becuase the product is nice but awful customer service, won't use again

Very bad experience with this company. Bought multi flight tickets for my family. Keep getting notified that flights are cancelled by the carrier. No option to rebook with the carrier and kiwi.com offer to get new tickets that are expensive. Cannot deal with the airline as the email contact they have given is different and will not match with your one. Very frustrating and not helpful. Only other option is to cancel the full booking with very minimal refund. I have learned my lesson. Looking at loosing at least $8000. You have my booking details kiwi.com if you are bothered to watch out on reviews. Booking reference 533229752. All the best in treating future customers woefully as you have myself and family. Update 28/08/2024 Kiwi.com have been in contact and sorted out issues.I have updated the rating since initial rating.

The worst scam out there. Do not even give them the benefit of doubt.
I lost 800 dollars with this company. They refused to refund my money. I went back and forth for 7 months trying. Finally I gave up. I don’t know how to sue them because they are in Europe and I’m in California USA. Otherwise I would do it. Anyway, don’t do business with this company. They are SCAMMERS.

AVOID AT ALL COST

We booked flights costing over £1k and these robbers informed us the airline had cancelled the flight. The airline policy is to rebook for free but Kiwi wanted and extra £1k. Airline also has a policy if they cancel your flight you can choose a full refund. We asked for a refund and received only £60.

This company are fraudsters...AVOID THEM

Total scam and daylight robbery. Zero flexibility or willingness to help customers. DO NOT BOOK.

I would strongly encourage anyone considering this airline to think twice. I needed to move my flights in September by a week and was told there were no options.

I provided 6 flights that i could see online, all of which i was told were unavailable to me even though the provider in some cases was Kiwi. I was then encouraged to cancel my flights and rebook, and await a refund which i could put towards new flights.

From the £450 that i originally paid, i received a £20 refund. Like I said, total scam and daylight robbery. Zero flexibility or willingness to help customers. DO NOT BOOK.

I can’t stress this enough. The reviews across the board are mixed and it’s mainly because things can go good or absolutely horrendous. When they do go horrendous their customer service team is constructed of the most incompetent people on the planet.
Our flights had been completely cancelled by the airlines, no fault of Kiwi, HOWEVER, the airline did reschedule us for the next flight, but we were communicated NOTHING by Kiwi. It is Kiwi’s responsibility as an airline agent to send updates on all flight information. When we called them, they blamed us and said they were only informed 30 minutes ago, PRIOR to our flight.
Now, the only options they left us with are a £100 credit or to reschedule our flights for an additional £1000.
Upon rushing to the airport and informing the airline agents of the incompetence this 3rd party has put us through they were kind enough to put us on the next flight, free of charge. But KIWI provided no damn support or resolution, besides demanding further money prior to helping.
DO NOT book through them. Spend the extra money if you have to and go through someone else. I can’t stress this enough.

0 star reviews for this company. Didnt book my outbound flight with the carrier but kept sending me emails about flight confirmation. I missed the next connecting flight due to their error and these guys only refunded me for the outbound flight and not the second one. Too much distress and embarrassment at the airport. Please dont use KIwi to book your flights they are just money SCAMMERS

Stay AWAY they are scammers, no refund nothing could take money and they run, impossible to make it to connecting flight had to pay 769 to purchase new tickets and would never buy a ticket from them or even if it's free. Worst flight pay for everything including water
Rip off company they deserve -10 stars not even worthy of 1 star

Writing last update....its been 3 month since i started fight for my money and still got back money only for one ticket....Please never buy any tickets from this company its SCAMMERS!!!! Read reviews first , look how many unhappy clients!!!!

These legal scammers are ignoring my emails and requests. I am now $5000 in debt due to their unethical business practices. I urgently need to locate their company because the agent I've been dealing with has been dishonest and giving me incorrect information. I have been struggling for months to get a refund. They offered me $207 as a refund without providing any receipt from the airline. I have refused to accept this meagre refund and have sent them multiple emails, but they are not responding. I will have to take legal action through a consumer court or something. If any Kiwi members are reading this, please understand that your methods of earning money are highly unethical and unprofessional, it’s perhaps time to contemplate about your deeds. You have caused significant financial and emotional distress in my life ever since I used your site, but it seems you are indifferent because money matters more to you than morality and ethics. I request people to learn from my experience and never use this company; you are in for ugly surprises.

I raised a complaint on the Kiwi website at approximately 10:00 on Sunday 30 June which they have yet to respond fully to.

I booked flights from Manchester to Budapest with the first leg of the journey from Manchester to Basel Switzerland and then a 2 hour wait for the connecting flight from Basel to Budapest. My flight from Manchester to Basel arrives at Basel at 09:20 with the connecting onward flight departing Basel at 11:15.

I found out by chance through contacting EasyJet following a general enquiry regarding additional luggage that the flight on the second leg of my journey to Budapest was brought forward by 5 hours to 06:10. This means I am landing in Basel some 2 hours AFTER the onward connecting flight departs Basel. EasyJet informed me that the flight time changed in March, yet KIWI did not inform me of any changes to the second leg of the journey.

The booking information on the My Account page of Kiwi.com still shows my flight as landing at Basel at 09:20 and departing Basel at 11:15

Had I not checked the flight times with EasyJet, I would have been none the wiser and landed in Basel finding out that the connecting flight that I booked with Kiwi had already departed.

I am appalled at Kiwi.com lack of contact regarding the change to the flight and will not be using Kiwi ever again.

This is the response I got from Kiwi.com when I logged in to check My Account:

Nathan X.

10:22

Hi ?&$%£, I'm Nathan, your virtual assistant. I understand the inconvenience caused by the lack of communication regarding your flight changes. We are escalating this issue to our human support team for further assistance. Based on our current contact volumes, a customer service representative will respond to you within the next few hours. We appreciate your patience and you will receive a notification via email or through our app when we respond.