Treatwell Reviews 

17,823
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,024 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the highly skilled and professional staff, highlighting their welcoming and accommodating nature. The service is frequently described as excellent, with many appreciating the efficiency and quality of treatments, from nails to massages and hair styling. Reviewers also find the booking process easy and straightforward, contributing to an overall positive user experience. However, some people mentioned issues with the system, describing it as terrible and leading to unhelpful responses from staff. A few other people also felt that the booking process could be problematic, with instances of canceled appointments, lost deposits, or unexpected rescheduling.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, kindness, and... See more

Service

Customers consistently note positive experiences with service, praising the professionalism, skill, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as lovely, great, and... See more

Quality

Consumers consistently report high satisfaction with the quality of services and products, often highlighting... See more

Booking process

People report positive experiences with the booking process, describing it as smooth, intuitive, fast, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Highly trained and skilled nail techs and very professional and hygienic service, highly recommend. Best pedicure I’ve ever gotten and got biab overlay with extensions and nail art exactly how I wante... See more

Rated 5 out of 5 stars

Everyone is very welcoming and accommodating, Demi is great with colours and she made sure there was on grey hair in sight! Everything was soo easy and straight forward!

Rated 5 out of 5 stars

My stylist was great and everyone has complemented me on my new hair cut! Great location and the staff are welcoming and friendly 😁 Highly recommend!!

Rated 5 out of 5 stars

I went in for a facial - the beauty therapist was kind, gentle and very skilled. The atmosphere was very relaxing and I left with amazing feeling and looking skin! I go here often to get my nails done... See more


Company details

  1. Online Marketplace
  2. Barber Shop
  3. Beauty Salon
  4. Nail Salon
  5. Software Company

Written by the company

Treatwell is a brighter way to book hair and beauty appointments. Browse over 60,000 salons and spas across Europe, read reviews and book your perfect treatment 24/7


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

18K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 32% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(17,823)

5,107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely atmosphere in this very busy…

Lovely atmosphere in this very busy salon, the staff are very helpful and friendly. I was made really welcome though I’d never been before, enjoyable, Tanya was lovely and so was the young hair washer girl.

Thanks

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Cossboss is perfect for me

Cossboss is perfect for me
My lashes are durable and added with care. This is a professional service.
They last well and the price is fair.
Jen has been my lash technician for some time.
I'll always recommend her.
Rebecca

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Lovely facial

A lovely spa in a great location with parking right outside. Professional service, friendly, relaxed atmosphere. The express facial was a real treat, very comprehensive and left my skin feeling great.

5 June 2026
Unprompted review
Rated 1 out of 5 stars

Poor communication

Treatwell make it basically impossible to speak to an actual person. Multiple attempts through their chatbot to get invoices for some gift vouchers and zero replies. Will not use again.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service ✨🙏🏼 I loved how Laura reached out to meet…

I loved how Laura reached out to meet me for a chat about an online booking service for my new business. I was thrilled as a busy mom of two!! I jumped at the chance to get help with this and she came to my house also and I got to meet another colleague from the uk. We had the loveliest chat and all the info was appealing. Very straightforward and a great assist to my business. In the process of setting up now and I love it!!! I know this is going to make my bookings a lot easier for me and the clients!

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Best experience EVER!

I had an incredible experience at Shi'Zen by Grace last week! I booked a deep clean treatment, microabrasion and I walked out feeling like a completely new person. Grace is exceptionally knowledgeable, professional, and skilled at what she does. Her studio is absolutely spotless and clean throughout, which made me feel so comfortable and relaxed. I went home feeling as if I was reborn! I highly recommend Grace to anyone looking for top-tier skincare.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service and advice

Great service and advice. Very warm and friendly too. Roberta made me feel comfortable. Happy with results and the plan for future sessions.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent deep tissue massage

Excellent deep tissue massage. Thom asked about any specific areas of tension and applied the right amount of pressure throughout. I left feeling noticeably looser, with reduced muscle tightness. Professional service and will certainly book again. Already recommended him to 3 friends.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

I’d never had my nails done before and…

I’d never had my nails done before and my first experience elsewhere wasn’t great – they only lasted about a week before starting to lift and chip.

I then tried 69 Nail Studio and the difference was amazing. My nails lasted a full three weeks and still looked lovely. I was so impressed that I’ve since been back again.

The team are friendly, professional, and clearly care about the quality of their work. As someone completely new to having my nails done, they’ve given me a really positive experience. The difference in quality and longevity was noticeable, and I wouldn’t go anywhere else now. Highly recommend!

31 May 2026
Unprompted review
Rated 5 out of 5 stars

I had a wonderful experience with Hair…

I had a wonderful experience with Hair de la Reine. The staff are professional, friendly, and always make you feel welcome. The salon is clean, relaxing, and beautifully maintained.
The quality of both the hair and beauty services is outstanding, with great attention to detail and excellent customer care. I always leave feeling happy and confident.
Highly recommended!💙

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Never disappointed with Treatwell

I use Treatwell for a while now. It's great to find the service you need, when and where you need it . I have also gifted vouchers in the past to my friend's, never had an issue.

6 June 2026
Unprompted review

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