Treatwell Reviews 

17,916
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,036 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the highly skilled and professional staff, who are often described as friendly, attentive, and knowledgeable, making every visit a pleasant one. Many people highlight the exceptional quality of service, leading to outstanding results and a relaxing, pampering experience. The overall user experience is frequently noted as excellent, with a straightforward and easy booking process contributing to a smooth journey from start to finish. However, some customers also noted issues with bookings not being recognized or honored by the service providers, with instances where appointments were not found or salons stated they did not work with the platform.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, friendliness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, skill, and... See more

User experience

Customers consistently note positive experiences with user experience, with many describing every visit as... See more

Quality

Clients share positive opinions on quality, consistently praising the high standards of service and results... See more

Booking process

Reviewers express satisfaction with the booking process, often describing it as fast, easy, and intuitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a wonderful visit here for both a haircut and eyebrow threading. The team is incredibly skilled—my brows look perfectly shaped and clean, and the stylist gave me a flawless haircut that was exac... See more

Rated 5 out of 5 stars

I had another great experience with Hannah today, as always. She tinted my eyelashes and eyebrows, and they look so much better. I also had a manicure, and my nails look lovely. Hannah is always frien... See more

Rated 5 out of 5 stars

Magda is extremley knowledgable in the areas of nails. Gives great advice. Supports you throughout your treatments. A lovely little salon, equipped with lots of colours to choose from. Advice and Trea... See more

Rated 5 out of 5 stars

Highly trained and skilled nail techs and very professional and hygienic service, highly recommend. Best pedicure I’ve ever gotten and got biab overlay with extensions and nail art exactly how I wante... See more


Company details

  1. Online Marketplace
  2. Barber Shop
  3. Beauty Salon
  4. Nail Salon
  5. Software Company

Written by the company

Treatwell is a brighter way to book hair and beauty appointments. Browse over 60,000 salons and spas across Europe, read reviews and book your perfect treatment 24/7


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

18K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 32% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(17,916)

5,200 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant hair stylists

Brilliant hair stylists, beautiful clean and welcoming place. And they give u the best experience all over from start to finish. 100% recommend this place and it's workers.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Medusa laser clinic

Medusa laser clinic, had an excellent experience with my laser hair removal treatment. The technician was professional, knowledgeable, and made me feel comfortable from the very first appointment. They thoroughly explained the procedure, answered all my questions, and ensured I felt at ease throughout each session. Their attention to detail and commitment to safety were exceptional. The treatments were efficient, and I’ve seen fantastic results with a noticeable reduction in hair growth. I truly appreciate their friendly attitude and expertise. I highly recommend them to anyone considering laser hair removal.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

NurseHub in Wicklow is a must…

Have you been told by your GP that the "LPa" blood test you requested is unavailable in Ireland due to staff shortages? Or have you had a GP refuse to look into a health concern you wanted more information on?

That was my experience. I was told, "You need to see a cardiologist to get information and tests on your LPa concerns. Do you have insurance? Great, I will refer you." I then received my appointment notification, only to be told I had to pay €950 cash upfront and claim it back later! What a nightmare.

Fortunately, I found a wonderful alternative medical service called NurseHub, based out of Newtownmountkennedy, Wicklow. To book, go to treatwell dot ie and search for "Nurse Hub Health & Aesthetics." I went online, selected the "Cardiovascular Screening" option, and easily booked a Thursday appointment.

I met Melissa at 9:00 AM, and by 9:28 AM, I was walking out the door with a 24-hour blood pressure monitor attached. By Friday evening, Melissa called me to thoroughly go through my results. She followed up with a detailed email report regarding my heart and cholesterol levels, complete with an action plan on my next steps.

The stress and worry are completely gone. I am so glad I found NurseHub and experienced the incredibly professional service Melissa provides. If you want fast, professional medical services with a quick turnaround time, I highly recommend checking out what NurseHub has to offer.

28 May 2026
Unprompted review
Rated 1 out of 5 stars

Not worth the stress

Salon was closed when I attended for my appointment. I contacted Treatwell and it is impossible to speak to a human to resolve the situation and you just get stuck with AI. They are more than happy to take your money but giving it back is a whole different matter. Treatwell is not worth the stress - just go direct with the salons which Treatwell take 35% of the booking amount from.

8 June 2026
Unprompted review
Rated 1 out of 5 stars

I made a booking on the 26th May that I…

I made a booking on the 26th May that I then cancelled on the 28th May at the request of the company I'd booked to go to. I received an email from Treatwell confirming cancellation however, the very same evening, they proceeded to take money out of my account even though I didn't receive a service!! I had tried to contact them twice to resolve this issue and they are not responding, only giving me case reference numbers.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend Anastasia

Anastasia is a professional hairdresser. She carefully chose the perfect blended dye to create my dream ginger colour, and I'm thrilled with the result. I was recommended to her, and despite the salon being an hour away by public transport, the experience is so worthwhile that I'll definitely continue. Anastasia is a gifted, creative, and highly skilled young woman — I highly recommend her.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

The deep facial was an excellent…

The deep facial was an excellent experience from start to finish. Vina was professional and explained each step of the process. My skin felt thoroughly cleansed, hydrated, and rejuvenated after the treatment. I noticed a visible improvement in texture and brightness, and my face felt incredibly soft. I would definitely recommend this treatment to anyone looking to refresh and revitalize their skin

6 June 2026
Unprompted review

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