Treatwell Reviews 

17,814
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,024 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the highly skilled and professional staff, highlighting their welcoming and accommodating nature. The service is frequently described as excellent, with many appreciating the efficiency and quality of treatments, from nails to massages and hair styling. Reviewers also find the booking process easy and straightforward, contributing to an overall positive user experience. However, some people mentioned issues with the system, describing it as terrible and leading to unhelpful responses from staff. A few other people also felt that the booking process could be problematic, with instances of canceled appointments, lost deposits, or unexpected rescheduling.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, kindness, and... See more

Service

Customers consistently note positive experiences with service, praising the professionalism, skill, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as lovely, great, and... See more

Quality

Consumers consistently report high satisfaction with the quality of services and products, often highlighting... See more

Booking process

People report positive experiences with the booking process, describing it as smooth, intuitive, fast, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Highly trained and skilled nail techs and very professional and hygienic service, highly recommend. Best pedicure I’ve ever gotten and got biab overlay with extensions and nail art exactly how I wante... See more

Rated 5 out of 5 stars

Everyone is very welcoming and accommodating, Demi is great with colours and she made sure there was on grey hair in sight! Everything was soo easy and straight forward!

Rated 5 out of 5 stars

My stylist was great and everyone has complemented me on my new hair cut! Great location and the staff are welcoming and friendly 😁 Highly recommend!!

Rated 5 out of 5 stars

I went in for a facial - the beauty therapist was kind, gentle and very skilled. The atmosphere was very relaxing and I left with amazing feeling and looking skin! I go here often to get my nails done... See more


Company details

  1. Online Marketplace
  2. Barber Shop
  3. Beauty Salon
  4. Nail Salon
  5. Software Company

Written by the company

Treatwell is a brighter way to book hair and beauty appointments. Browse over 60,000 salons and spas across Europe, read reviews and book your perfect treatment 24/7


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

18K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 32% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(17,814)

5,099 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Medusa laser clinic

Medusa laser clinic, had an excellent experience with my laser hair removal treatment. The technician was professional, knowledgeable, and made me feel comfortable from the very first appointment. They thoroughly explained the procedure, answered all my questions, and ensured I felt at ease throughout each session. Their attention to detail and commitment to safety were exceptional. The treatments were efficient, and I’ve seen fantastic results with a noticeable reduction in hair growth. I truly appreciate their friendly attitude and expertise. I highly recommend them to anyone considering laser hair removal.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

NurseHub in Wicklow is a must…

Have you been told by your GP that the "LPa" blood test you requested is unavailable in Ireland due to staff shortages? Or have you had a GP refuse to look into a health concern you wanted more information on?

That was my experience. I was told, "You need to see a cardiologist to get information and tests on your LPa concerns. Do you have insurance? Great, I will refer you." I then received my appointment notification, only to be told I had to pay €950 cash upfront and claim it back later! What a nightmare.

Fortunately, I found a wonderful alternative medical service called NurseHub, based out of Newtownmountkennedy, Wicklow. To book, go to treatwell dot ie and search for "Nurse Hub Health & Aesthetics." I went online, selected the "Cardiovascular Screening" option, and easily booked a Thursday appointment.

I met Melissa at 9:00 AM, and by 9:28 AM, I was walking out the door with a 24-hour blood pressure monitor attached. By Friday evening, Melissa called me to thoroughly go through my results. She followed up with a detailed email report regarding my heart and cholesterol levels, complete with an action plan on my next steps.

The stress and worry are completely gone. I am so glad I found NurseHub and experienced the incredibly professional service Melissa provides. If you want fast, professional medical services with a quick turnaround time, I highly recommend checking out what NurseHub has to offer.

28 May 2026
Unprompted review
Rated 1 out of 5 stars

Not worth the stress

Salon was closed when I attended for my appointment. I contacted Treatwell and it is impossible to speak to a human to resolve the situation and you just get stuck with AI. They are more than happy to take your money but giving it back is a whole different matter. Treatwell is not worth the stress - just go direct with the salons which Treatwell take 35% of the booking amount from.

8 June 2026
Unprompted review
Rated 1 out of 5 stars

I made a booking on the 26th May that I…

I made a booking on the 26th May that I then cancelled on the 28th May at the request of the company I'd booked to go to. I received an email from Treatwell confirming cancellation however, the very same evening, they proceeded to take money out of my account even though I didn't receive a service!! I had tried to contact them twice to resolve this issue and they are not responding, only giving me case reference numbers.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend Anastasia

Anastasia is a professional hairdresser. She carefully chose the perfect blended dye to create my dream ginger colour, and I'm thrilled with the result. I was recommended to her, and despite the salon being an hour away by public transport, the experience is so worthwhile that I'll definitely continue. Anastasia is a gifted, creative, and highly skilled young woman — I highly recommend her.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

The deep facial was an excellent…

The deep facial was an excellent experience from start to finish. Vina was professional and explained each step of the process. My skin felt thoroughly cleansed, hydrated, and rejuvenated after the treatment. I noticed a visible improvement in texture and brightness, and my face felt incredibly soft. I would definitely recommend this treatment to anyone looking to refresh and revitalize their skin

6 June 2026
Unprompted review
Rated 5 out of 5 stars

I had chin dissolving treatment…

I had chin filler dissolving treatment and PRP facial treatment, and I’m very happy with my experience. The practitioner was professional, knowledgeable, and made me feel comfortable throughout the entire process. The chin dissolving treatment was carefully explained, and I felt reassured every step of the way.

I also had PRP on my face, and the treatment was carried out with great care and attention. The clinic was clean, welcoming, and professional. I appreciated the honest advice and personalized approach. Overall, I had a very positive experience and would highly recommend this clinic to anyone considering aesthetic treatments.

31 May 2026
Unprompted review
Rated 5 out of 5 stars

Lovely atmosphere in this very busy…

Lovely atmosphere in this very busy salon, the staff are very helpful and friendly. I was made really welcome though I’d never been before, enjoyable, Tanya was lovely and so was the young hair washer girl.

Thanks

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Cossboss is perfect for me

Cossboss is perfect for me
My lashes are durable and added with care. This is a professional service.
They last well and the price is fair.
Jen has been my lash technician for some time.
I'll always recommend her.
Rebecca

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Lovely facial

A lovely spa in a great location with parking right outside. Professional service, friendly, relaxed atmosphere. The express facial was a real treat, very comprehensive and left my skin feeling great.

5 June 2026
Unprompted review
Rated 1 out of 5 stars

Poor communication

Treatwell make it basically impossible to speak to an actual person. Multiple attempts through their chatbot to get invoices for some gift vouchers and zero replies. Will not use again.

8 June 2026
Unprompted review

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