I had an experience with this company. Honestly, I wasn’t very happy with the service, but a girl named Clara assisted me very well over the phone. She made sure to follow up and call me as I requeste... See more
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See what reviewers are saying
Applied for refund, for klm air ticket, but didn’t fill in details fully. In between all this I received an email from klm saying I,m not due for a refund due to exceptional circumstances. Had to send... See more
Company replied
Got a cancellation 2 days before a flight home from Nice by KLM and offered a later return by some 2 days with a 12 hour stop at Schipol, a totally unacceptable solution. We had to book to come h... See more
Company replied
My flight was cancelled when I was at the gate before boarding. I received a refund for my ticket, but I wasn't sure if it would be possible to claim my new hotel booking and transportation expenses t... See more
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Company details
Written by the company
If your flight has been delayed, cancelled or overbooked, you may be entitled to compensation. Many passengers lose money because airlines either reject claims or fail to inform you about your rights. Your right to compensation is guaranteed by EU Regulation 261/2004, and at Travelrefund we are on your side – we handle the entire process and we are specialists in securing the compensation you are entitled to. You save yourself the hassle and we follow your case all the way to the door. Check your case for free at www.travelrefund.com – it only takes a few minutes!
No Cure No Pay!
A fair solution when we provide your compensation.
At Travelrefund, we make it easy for you to get the compensation you are entitled to. We take care of the entire process, from initial contact to payout. No upfront payment, no hidden fees – just a fair solution where we only get something out of it if you do.
Start your case risk-free with Travelrefund!
Contact info
Ørestads Blvd. 73, 2300, Copenhagen, Denmark
- +45 82 82 85 85
- info@travelrefund.com
- travelrefund.com
3.3
Average
252 reviews
Replied to 90% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scam
Scam, they said i got my refund and to give them my bank information. Nothing received.
11 March 2025
Reply from TravelRefund
Dear Daniel
We’re genuinely sorry to see your review and the serious accusation you've made. We want to clarify that calling a company a scam is a very strong allegation—one that is not only factually incorrect in this case, but also legally defamatory.
You mentioned in an email that Trustpilot "agreed it's a scam" because your review was reinstated. However, that's a misunderstanding of how Trustpilot operates. Trustpilot does not make rulings on the truth of such claims—they only assess whether a review meets their guidelines. Reinstating a review is not an endorsement of its content.
In reality, we acted professionally and transparently throughout your case. Your compensation was never withheld. The delay happened because you initially provided incorrect bank details. As we explained and documented via email—including a screenshot of the returned payment—we had to wait for the funds to return before resending the payment, which we did.
It’s also important to emphasize: you didn’t pay anything upfront. We handled your case completely risk-free to you, and only took our fee after winning compensation on your behalf—just like we’ve done for thousands of other passengers over the past 7+ years.
We take pride in our work, our legal integrity, and the trust our passengers place in us. To label us as a scam, especially after receiving your compensation, is unfair and misleading to other readers.
We hope you’ll reconsider your review in light of this clarification. If you have any further questions, we remain available to assist.
Best regards
Alma - TravelRefund
Reply from TravelRefund
Dear MajaLj
Thank you so much for your kind words! We’re thrilled to hear that you received your refund and that you found the process fast and effective.
At TravelRefund, we’re committed to taking the stress out of compensation claims by handling the communication, paperwork, and persistence needed—so you don’t have to. It means a lot to us that you were satisfied with the service we provided and that we could deliver a positive result.
We truly appreciate your trust in us, and if you or someone you know ever needs help with a flight disruption, we’re always here and ready to assist.
Best regards
Alma - TravelRefund
I had a fantastic experience with…
I had a fantastic experience with TravelRefund. After my flight was delayed for over four hours, I wasn't sure how to claim compensation under EU regulations. TravelRefund made the entire process simple and hassle-free. The team was professional and kept me updated regularly. Within a few weeks, I received my compensation, and the service fee was reasonable for the convenience they provided. Highly recommend this service for anyone dealing with flight disruptions!
13 March 2025
Reply from TravelRefund
Dear kunde
Thank you so much for your fantastic review! We’re really happy to hear that we could make the process easy and stress-free for you. Navigating EU regulations can be confusing, so it's great to know we could guide you through it and secure your compensation quickly.
We also appreciate your kind words about our team and the value of our service. Helping passengers like you is what we’re here for, and your recommendation means a lot to us.
If you ever experience another flight disruption, we’ll be ready to assist again—though we hope your future travels are smooth!
Best regards,
Alma – TravelRefund
Not perfect, but quite good
The process and communication are tedious, but they get you the money. Very recommended.
13 March 2025
Reply from TravelRefund
Dear kunde
Thank you for your honest feedback! We understand that the process and communication can sometimes feel a bit tedious—especially with how uncooperative some airlines can be—but we’re really glad we were able to get you the compensation in the end.
Your recommendation means a lot to us, and we truly appreciate your patience throughout the journey. If you ever need help again, we’re always here for you.
Best regards,
Alma – TravelRefund
Worst company ever
Worst company ever, after 1.5 years they told me, they are unable to fight this case.
17 March 2025
Unprompted review
Reply from TravelRefund
Dear Aniruddha
We are sorry to hear about your dissatisfaction, but we must clarify the facts regarding your case. Over the past 1.5 years, we have worked diligently on your claim without taking any payment, as we operate on a 'no cure, no pay' basis. Your case was thoroughly assessed by our legal experts and even escalated to our legal partner in Spain, who, after careful evaluation, determined that it could not be won under Spanish law.
Denied boarding cases require concrete evidence, such as a denied boarding certificate or written acknowledgment from the airline. Without such documentation, courts in different European countries interpret EU Regulation 261/2004 differently, which unfortunately affects the likelihood of a successful outcome. In this specific case where the airline has also denied you the right to a rebooking, only worsens the case and the airline has disputed that there is no valid booking and since we have not seen a bookingreference after your upgrade on the 13th of december, we dont have enough proof.
Despite this, we pursued your claim for as long as possible in an effort to help you receive compensation.
Calling us ‘the worst company ever’ is not only unfair but also dismissive of the extensive work we put into your case at no cost to you. We take pride in fighting for passengers, and while we cannot guarantee success in every case, we always act in their best interest.
We understand that this is not the outcome you had hoped for, but we assure you that no effort was spared in handling your claim. If you would like further clarification, we remain available to answer any questions.
Best regards
Alma - TravelRefund
Very good service I recieved my refund…
Very good service I recieved my refund from this amazing site
13 March 2025
Reply from TravelRefund
Dear Kunde
It's fantastic to hear that you had a great experience with our service! We're thrilled that we could assist you in securing your refund smoothly. Ensuring a hassle-free process for our customers is always our goal. If you ever need help again, we’re here for you. Wishing you safe and pleasant travels! ✈️
Best regards
Alma - TravelRefund
Exceptional service!
After submitting the initial compensation details and request, I received timely updates throughout the process until payment was completed. The service was professional, transparent, and of the highest quality—truly appreciated!
10 March 2025
Unprompted review
Reply from TravelRefund
Dear Travis
We’re so pleased to hear that you had a positive experience with our service! Providing clear communication and transparency throughout the process is something we take great pride in, so it’s fantastic to know that you felt well-informed every step of the way. Your kind words mean a lot to us, and we’re always here if you ever need assistance again.
Best regards
Alma - TravelRefund
Determined and resourceful inseeking compensation
Travel refund did not give up their quest for compensation due to us because of a cancelled flight, which ruined our holiday. It took a long time but they fought the case and finally won.
11 March 2025
Reply from TravelRefund
Dear David
Thank you for your thoughtful review! We understand how frustrating a canceled flight can be, especially when it disrupts your holiday. That’s why we are committed to fighting for the compensation our passengers are entitled to, no matter how long it takes. We truly appreciate your patience throughout the process, and we’re delighted that we could secure a successful outcome for you. If you ever need our assistance again, we’re here to help. Wishing you smooth and stress-free travels in the future! ✈️
Best Regards
Alma - TravelRefund
The best experience possible!
7 March 2025
Reply from TravelRefund
Dear Joao
Thank you for your kind words! We are delighted to hear that you had such a positive experience with our service. Ensuring a smooth and efficient process for our customers is our top priority, and your feedback is truly appreciated. Should you ever require our assistance again, we will be more than happy to help.
Best Regards
Alma - TravelRefund
Excellent service from TravelRefund
I am very glad to see that TravelRefund made all the legal efforts to win the case ang get me my well deserved flight compensation! I will definitely seel their help if needed in the future!
7 March 2025
Unprompted review
Reply from TravelRefund
Dear Joao
Thank you so much for your kind words! We're thrilled to hear that you were satisfied with our efforts and that we could help you receive your well-deserved compensation. We always strive to fight for our customers' rights, and your feedback means a lot to us. If you ever need assistance again, we’ll be more than happy to help.
If you should ever need assistance again, please do not hesitate to contact us.
Best Regards
Alma - TravelRefund
i found travel refund the company so…
i found travel refund the company so helpful in processing my refund for my flight that was cancelled. regards Kenneth.
7 March 2025
Reply from TravelRefund
Dear Kenneth
Thank you so much, Kenneth! We truly appreciate your kind words and are delighted that we could help you with your flight refund. Providing a smooth and hassle-free experience for our passengers is our top priority, and it’s wonderful to hear that you found our service helpful. If you ever need assistance in the future, we’re always here to help.
Best Regards
Alma - TravelRefund
wonderful service
7 March 2025
Reply from TravelRefund
Dear Kunde
Thank you for your kind words! We're delighted to hear that you had a wonderful experience with our service. If you ever need assistance again, we’re here to help. Safe travels! ✈️😊
Best regards
Alma - TravelRefund
A service to rely on
to be honest, i was skeptical about the whole thing. i just said, let me give a try to this service and to my greatest suprise, i got my compensation today 06.03.25. the incident happened in Sept. 2024. i had even forgotten about the whole thing until i got an email from Travelrefund yesterday, asking for my bank details.
i wish i could give you 10stars, am so grateful. your service is excellent and i look forward to soread the news to my friends, colleagues etccc.
Linda from Berlin
14 September 2024
Unprompted review
Reply from TravelRefund
Dear Linda
Thank you so much for your amazing feedback! We completely understand your initial skepticism—it’s not always easy to trust a process like this. That’s why we’re especially happy to have exceeded your expectations and secured your compensation!
It’s great to hear that our email was a pleasant surprise, and we truly appreciate your kind words and your willingness to share your experience with others. Your support means a lot to us!
If you or anyone you know ever needs assistance in the future, we’ll be more than happy to help. Thanks again for your trust!
Best regards
Alma – TravelRefund
Reply from TravelRefund
Dear David
Thank you for your kind words! We’re delighted to hear that you found our service both efficient and helpful. Providing a smooth and hassle-free experience for our passengers is always our priority, so it’s great to know we met your expectations.
We truly appreciate your trust in our service, and if you ever need assistance again in the future, don’t hesitate to reach out.
Best regards
Alma – TravelRefund
The service was excellent
The service was excellent, they acted as the middleman between the airline and myself, responded with patience and professionalism to all my inquiries.
15 September 2024
Unprompted review
Reply from TravelRefund
Dear Kelebogile
Thank you for your wonderful feedback! We’re thrilled to hear that you had an excellent experience with our service. Acting as the middleman and handling all the communication with the airline is exactly what we aim to do, so passengers like you don’t have to deal with the hassle.
We also appreciate your kind words about our patience and professionalism—it’s important to us that every passenger feels supported throughout the process.
If you ever need assistance again, don’t hesitate to reach out. We’ll be happy to help!
Best regards
Alma – TravelRefund
I highly recommend this service
I highly recommend this service! The support team was very friendly and eager to assist. The website experience could be improved a bit in terms of usability, but overall, everything worked well.
14 February 2025
Unprompted review
Reply from TravelRefund
Dear Pablo
Thank you for your kind words and for recommending our service! We’re glad to hear that our support team was friendly and helpful throughout the process.
We also appreciate your feedback about the website usability—improving our passengers’ experience is important to us, and we’ll take your comments into consideration.
If you ever need assistance again, don’t hesitate to reach out. Wishing you smooth travels ahead!
Best Regards
Alma - TravelRefund
Valeu a pena esperar - It was worth the wait
Fiquei mais de 4 horas para além do previsto à espera de um avião. A companhia aérea em vez de enviar um avião para o aeroporto onde eu ia partir ainda o enviou para outro aeroporto antes de chegar ao meu aeroporto.
Achei-me no meu direito de reclamar dada longa espera e dado o comportamenteo da companhia aérea.
Recorri à Travel Refund não duvidando da sua persistência e qualidade dos serviços mas tendo o medo que a companhia aérea marcasse uma posição de força.
Apesar de ter de esperar cerca de cinco meses fui reembolsado de acordo com a tabela de valores da Travel Refund.
Recomendo recorrerem à Travel Refund em situações emelhantes e que se enquadrem nos tempos de atraso e de distância previstos na sua tabela.
I spent more than four hours waiting for a plane. Instead of sending a plane to the airport where I was leaving, the airline sent it to another airport before it arrived at my airport.
I felt I had the right to complain given the long wait and the airline's behavior.
I turned to Travel Refund, not doubting their persistence and the quality of their service, but fearing that the airline would take a strong stance.
Despite having to wait around five months, I was reimbursed according to Travel Refund's price list.
I recommend that you use Travel Refund in similar situations and if you fall within the delay and distance times set out in their table.
2 September 2024
Unprompted review
Reply from TravelRefund
Dear Rui
Thank you for sharing your experience and for your recommendation! We understand how frustrating such delays can be, especially when the airline's actions make the situation even worse.
It’s great to hear that we could help you secure the compensation you were entitled to, even if the process took some time. Airlines can be difficult to deal with, but we always persist to ensure passengers receive what they are owed.
We truly appreciate your trust in our service, and if you ever need assistance again, don’t hesitate to reach out.
Best regards
Alma – TravelRefund
Professional and Hardworking Team – Be Patient for the Process
I had a great experience with TravelRefund. Their team is very professional, responsive, and helpful. Whenever I contacted them via email, they responded quickly and explained everything clearly. I initially considered canceling my case, but they immediately walked me through all my options and provided valuable insights, which helped me make the right decision.
The only downside is that the process took a long time, about a year, but I understand that this is common when dealing with airlines like Wizz Air, who delay compensation. TravelRefund handled everything on my behalf, so I didn’t have to deal with legal processes or negotiations myself.
If you’re patient and looking for a reliable service to fight for your compensation, I would recommend them.
19 February 2025
Unprompted review
Reply from TravelRefund
Dear Regina
Thank you so much for your thoughtful and detailed review! We’re thrilled to hear that you had a great experience with our team and that our guidance helped you make the right decision regarding your case.
We completely understand that the long processing time can be frustrating, and we appreciate your patience. Unfortunately, airlines like Wizz Air often delay compensation, but we’re glad we could take the burden off your shoulders and handle everything on your behalf.
Your recommendation means a lot to us! If you ever need assistance again, we’re always here to help.
Best regards
Alma – TravelRefund
WARNING! After Waiting for 2 Years and Still No Results
WARNING!
After Waiting for 2 Years and Still No Results
We started using TravelRefund in December 2022 and received some standard email replies stating they were contacting the airline. However, after one year, when we asked about the status, they simply told us to keep waiting. We began to lose trust in them and started suspecting that they might possibly be fabricating information. When we requested proof that they had contacted the airline, they claimed we misunderstood their process and told us to wait longer.
As of now, it has been more than two years, and there is still no result. Based on the terms we agreed to when we first engaged with them, if we want to handle the case with the airline ourselves or switch to another agency, we are required to pay them without receiving any compensation from the airline. I also read that some companies might keep the compensation from the airline without passing it on to their customers.
Does anyone have experience dealing with this type of situation? How can we escape this trap?
*Alma, I know you will respond to this review. Instead of spending time writing long-winded positive responses on the internet, why not spend time on customer cases? Do you think everyone doesn't know that nothing has actually progressed and the customers has not received any compensation??
16 February 2025
Unprompted review
Reply from TravelRefund
Dear WJ
Thank you for the feedback. We take all feedback very serious and i am sorry that you dont feel that our service here on Trustpilot is aligned with our cases. The reviews here on Trustpilot are solely based on passsengers experience with our service, why i want to see where i can help.
Of course i am not able to find you based on the minimal information you have given, so therefore i am awaiting your response :)
Have a great day
Best Regards
Alma - TravelRefund
I am satisfied with service
I am satisfied with service. They followed my case almost two years and make possible for getting compensation.
Thank you for everything.
7 February 2025
Unprompted review
Reply from TravelRefund
Dear Dipak
Thank you for your feedback! We truly appreciate your patience throughout this long process, and we’re so glad we could help secure your compensation. It’s always our goal to see cases through to the end, no matter how long it takes.
Your satisfaction means a lot to us, and we’re grateful for your trust in our service. If you ever need assistance again, don’t hesitate to reach out.
Best regards
Alma – TravelRefund
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