TravelRefund Reviews 252

Reply from TravelRefund

6 days ago

Dear Tina

We’re sorry that you feel this way, but we need to clarify how this process works, as there seems to be a misunderstanding.

We do not start working on a case or take any action unless a claim has been submitted through our system and the terms have been accepted. Simply starting to fill in information is not enough. For a case to move forward, it has to be completed and submitted.

If your case was processed on our side, it means that enough information was provided for us to evaluate and begin handling it. From that point, we invest time and resources into reviewing the claim, contacting the airline, and preparing the case.

The communication you received about providing additional information was not about “excess charges” but about what is required to continue the case and increase the chances of success. Without the necessary details, we cannot proceed properly.

We do not send threats. Any invoice is based on the agreement accepted during submission and relates to work already carried out. This is standard practice for a professional service operating on a no cure no pay basis.

We fully understand that this may feel frustrating, especially if you decided not to continue. However, it is important that the situation is described fairly and based on how the process actually works.

If you would like us to review your specific case and clarify everything in detail, you are very welcome to contact us directly.

Best Regards
Alma - TravelRefund

Reply from TravelRefund

6 days ago

Dear Serena

We take concerns like this very seriously, so it’s important for us to respond clearly and factually.

When a case is submitted through our platform, the process includes a digital acceptance of a Power of Attorney and our terms. This is required for us to act on a passenger’s behalf. We do not generate or “create” signatures ourselves. The authorization is linked to the submission flow and the information provided at the time the claim is filed.

In your case, the file shows that the case was submitted and authorized, which is why it was able to move forward and be prepared for legal steps. At the same time, we understand that you now question the signature, and that is something we are of course willing to review properly. It is not something we dismiss, but it also needs to be assessed based on the actual submission data and logs, not assumptions.

Regarding your comment about the account showing missing signatures, that typically relates to specific legal formatting requirements for certain courts, not whether a case was authorized to begin with. These are two different things, and it can understandably create confusion if not explained clearly.

As for the invoice, it is not based on a random document. It relates to work carried out on a case that was submitted to us and processed based on the authorization we had at the time. We do not issue fees without a contractual basis.

We are already in dialogue with you and have received your request for further documentation. We will provide the relevant material so you can review the process in full transparency.

We agree that passengers should always be careful and understand what they submit. At the same time, it is important that public statements reflect the full context and not create the impression that documents are being handled improperly, which is not the case.

We will continue this directly with you and make sure everything is clarified.

Best Regards
Alma - TravelRefund

Reply from TravelRefund

Apr 17, 2026

Dear C.D

Thank you for the great review.

We are very happy that the proces has been satisfactory and we will make sure Clara is informed about your kind words. We are a company that highly values our customer service and therefore it makes us very happy, when the customers are happy with our work.

We wish you a great weekend.

Best Regards
Alma - TravelRefund

Reply from TravelRefund

6 days ago

Dear Patricia

We understand why this feels frustrating, but your description of what happened is not accurate, so we need to clarify a few things.

When a case is submitted, we work based on the information provided. In some cases, especially when a claim needs to move forward legally, additional documentation is required. That is why we reached out to you again. Without those details, it is simply not possible to continue the case or represent it properly.

We did not suddenly “realize” years later that something was missing. Your case required further documentation in order to proceed, and when we did not receive it, we had no option but to close the case in line with the agreement you accepted when submitting your claim.

Regarding your comment about the invoice, this is not random. When a case is submitted and we begin working on it, time and resources are invested. If a case cannot proceed because required information is not provided, it is handled according to the terms you agreed to. This is clearly stated when filing a claim.

As for the data incident you mention, we have always been transparent about it and handled it in accordance with applicable regulations. It is not correct to suggest that your data is unsafe or that we take this lightly.

We understand that it can feel inconvenient to be asked for documents after time has passed, but that does not change the fact that they are necessary to move the case forward. We would always prefer to complete the case and secure compensation, but that requires cooperation and the required documentation.

If you would like us to review your case again, you are very welcome to contact us directly.

Best Regards
Alma - TravelRefund

Reply from TravelRefund

6 days ago

Dear Ambrose

Thank you so much for your detailed and thoughtful review. It really means a lot that you chose to trust us with your case, especially after seeing mixed feedback, and we’re very happy that we were able to deliver a successful result for you.

Your situation sounds incredibly frustrating. Being rerouted in such a way and then not having your expenses properly refunded by the airline is exactly the kind of situation where passengers deserve proper support. And you’re absolutely right, it often makes very little sense that airlines choose to spend so much time and resources resisting claims that are relatively small and clearly justified.

We’re really glad we could step in, handle the process, and ultimately secure the compensation for you. And thank you as well for taking the time to call us and say thanks. That kind of feedback genuinely means a lot to the team behind the scenes.

We also appreciate your honest input regarding communication. You’re not wrong. While a lot of the work happens behind the scenes, especially when cases are ongoing with airlines or in legal stages, we fully understand how important it is to feel reassured that the case is still active. Your suggestion about more regular updates is noted and very valuable, and it’s something we continuously work on improving.

It also means a lot that you’ve taken the time to reflect on how the no cure no pay model works. We always aim to be transparent and fair, and it’s reassuring to see that came across in your experience.

Thank you again for your trust, your patience, and for sharing such a balanced and honest review. We truly appreciate it.

Best Regards
Alma - TravelRefund

Reply from TravelRefund

6 days ago

Dear Lucia

We understand why this situation feels frustrating, but your description does not reflect how the process actually works, so we need to clarify a few important points.

When you submitted your case, you agreed to our terms. These clearly state that we handle claims on a no cure no pay basis, but also that we may request documentation if needed to move the case forward, especially when legal evaluation is involved.

In your case, we did not disappear. The case required additional documentation in order to proceed, which is why you were contacted. We sent that request to the email address you used when submitting the claim. Unfortunately, if that email is no longer monitored, we have no way of knowing that unless you inform us. We do not have access to alternative contact details unless they are provided to us.

When required documents are not received, the case cannot be progressed. At that point, after time and resources have already been spent reviewing and working on the case, it is handled in accordance with the agreement you accepted when filing the claim.

We do not charge fees randomly or years later. Any invoice is directly linked to work carried out on a case that was submitted to us. This includes legal review and preparation, which in many cases happens behind the scenes and is not always visible as frequent updates.

We fully understand that you expected more communication, and we take that feedback seriously. At the same time, it is important to be fair about the fact that we acted based on the information and contact details provided, and within the framework you agreed to.

If you would like us to review your case again or clarify the invoice in detail, you are very welcome to contact us directly.

Best regards
Alma - TravelRefund

Reply from TravelRefund

6 days ago

Dear Morten

Thank you for taking the time to share your experience, even though it goes some years back. We understand why this has left you feeling disappointed and frustrated.

At the same time, we do need to clarify a few things. We cannot locate a case in our system based on the information in your review, which makes it difficult for us to confirm what happened or how your claim was handled. Cases do not simply disappear without any trace, and we always keep records of communication and actions taken.

What we can say in general is that when a flight is cancelled, it does not automatically mean compensation is due. It depends on the reason for the cancellation and whether it falls within the regulation. In some cases airlines reject claims or remain unresponsive for long periods, and if all options are exhausted, the case may have to be closed without a result.

That said, you should always receive a clear explanation and proper communication, and we are sorry if that was not your experience at the time.

It sounds like there may be missing details or a misunderstanding somewhere along the way. If you still have any old emails or a case number, you are very welcome to send them to us. We would be happy to take another look and give you a proper answer, even now.

We do take feedback like yours seriously, even when it comes years later, because it helps us improve how we communicate and follow up on cases.

Best Regards
Alma - TravelRefund

Reply from TravelRefund

6 days ago

Dear AM

We’re sorry to read your review, but we need to clarify a few things because this description does not reflect how our service works.

First, we cannot see any case in our system that matches the details you’ve provided. Without a case number or the email used to submit the claim, we’re simply not able to confirm that you have had a case with us or that we have made any demand for payment.

Secondly, we do not invoice passengers randomly or years later. Our model is very simple. We work on a no cure no pay basis. That means we only charge a fee if compensation is obtained or if a case is withdrawn after we have started working on it, as clearly stated when submitting a claim. There are no hidden charges and no unexpected invoices appearing out of nowhere.

Regarding your mention of a data breach, we take data protection extremely seriously. Any communication from us will always be linked to a specific case and supported by documentation. If you have received something you believe is from us and it does not seem correct, it is important that we look into it directly.

From what you describe, it sounds more like there may be a mix up, either with another company or with how the claim was submitted. We would strongly encourage you to contact us directly with your details so we can investigate and give you a clear answer.

We are always open to resolving misunderstandings, but we also want to make sure that information shared publicly reflects the actual situation.

Best Regards
Alma - TravelRefund

Reply from TravelRefund

Feb 10, 2026

Dear Oana

Thank you so much for your kind words and for taking the time to share your experience. It truly means a lot to us to hear that you felt supported throughout the entire process.

We know how exhausting it can be when you've already trusted another company and been let down. That makes it even more meaningful to us that you gave TravelRefund a chance to step in and handle your case. Wizz Air claims are rarely simple, and it often takes patience, legal pressure, and a lot of follow-up to get a result. We are really proud that we were able to fight for your rights and secure the compensation you were entitled to.

Your recognition of both our communication and the final outcome is something the whole team appreciates. We are here to take the weight off your shoulders and make sure you're never left alone in the process, no matter how long it takes.

Thank you again for your trust and recommendation. If you ever need help again in the future, we would be more than happy to assist.

Best regards
Alma - TravelRefund

Reply from TravelRefund

Updated Feb 10, 2026

Dear Atanas

We completely understand that waiting a long time for 180 euros can feel discouraging. That reaction is very human, and we don’t take it lightly.

What’s important to know is that the amount of compensation does not reflect the effort required to get it. Whether the claim is 180 euros or much more, airlines often resist, delay, or ignore claims entirely. In many cases, including yours, the only way forward is legal action. We take that step for our passengers and we cover all court costs and lawyer fees ourselves. You never have to pay anything upfront or take any financial risk.

Our service is no cure no pay. That means we only get paid if we succeed. If we do not win, you owe nothing. We handle the full process, including court proceedings when necessary, so passengers do not have to deal with stress, paperwork, or legal complexity on their own.

We stayed with your case until the end and made sure you received the compensation you were entitled to. We know the waiting time can be frustrating, but we hope the result shows that we do not give up, even when airlines make the process slow and difficult.

Thank you for your patience and for trusting us with your case.

Best Regards
Alma - TravelRefund

Reply from TravelRefund

Feb 10, 2026

Dear Customer


Thank you so much for your kind words. We are really happy to hear that you felt you got the best possible outcome. That is always our goal.

Every case is different, and airlines do not make it easy. We look at all options, push where we can, and use our experience to get the strongest result possible based on the situation. Knowing that you felt well taken care of and satisfied with the outcome means a lot to our entire team.

Thank you for trusting us with your case and for taking the time to share your experience. If you ever need help again in the future, we will be here and ready to assist.

Best regards
Alma - TravelRefund

Reply from TravelRefund

Feb 10, 2026

Dear Anne

Thank you for taking the time to share your experience. We really appreciate you explaining the situation in detail.

In your case, you started the process with us but did not complete all the required information. Around the same time, KLM contacted you directly and informed you that the flight was affected by exceptional circumstances, which means compensation is usually not possible under the regulations. Once you let us know, we closed the case as requested.

We are glad to hear that everything was clarified fairly quickly in the end and that you felt comfortable with the outcome. Our goal is always to be flexible and reasonable, especially when passengers receive new information directly from the airline.

Thank you for giving TravelRefund a try and for your honest feedback. If you ever experience another disruption in the future and need help understanding your rights, we will be happy to assist.

Best regards
Alma - TravelRefund

Reply from TravelRefund

Dec 10, 2025

Dear Razvan

Thank you so much for your incredibly kind words and heartfelt recommendation! It truly means a lot to our entire team.

Wizz Air cases—especially those that end up in court—can often be time-consuming and require a great deal of persistence. We’re so glad we could assist you all the way through, including the legal process in Denmark, and that you felt supported every step of the way.

We always aim to be responsive and transparent, so it's wonderful to hear that our communication made a difference and gave you peace of mind throughout the process.

Thank you again for placing your trust in us. If you or someone close to you ever needs help again in the future, we’ll be ready to assist with just as much dedication.

Best regards,
Alma – TravelRefund

Reply from TravelRefund

Dec 1, 2025

Dear Paolo

We’re sorry to hear that you’re upset, but we must strongly reject the accusation that our company is a scam. That’s a very serious and harmful claim—especially when we’ve been actively working on your case.

If your compensation has not yet been paid out, it is likely due to airline delays, ongoing legal steps, or a lack of cooperation from the carrier—which, unfortunately, are all common issues in this area of work. We understand how frustrating that is, but it doesn’t mean nothing is being done.

We never charge anything upfront, and we only get paid if we win the case. We handle thousands of claims each year, many of which involve complicated procedures and slow responses from airlines. Your case is not forgotten, and we encourage you to reach out with your case number so we can check the latest status for you.

We’re here to help—and we take both your case and your feedback seriously. But using words like scam to describe a company that has invested time and legal resources into helping you is not only unfair—it also misleads other passengers and undermines the very support you’re asking for.

We’re available to clarify anything if you’d like to contact us directly.

Best regards,
Alma – TravelRefund

Reply from TravelRefund

Nov 26, 2025

Dear Fernanda

Thank you for your review. We’re genuinely sorry to hear that you’ve been left with such a negative impression, especially after your case was successfully resolved and the compensation was paid.

While we understand your frustration over the timeline, it’s important to emphasize that a significant amount of legal and administrative work went into pursuing your claim, including communication with the airline and escalation steps to secure payment. In many cases, including yours, airlines provide vague or incomplete payment notices, which don’t always allow us to clearly identify the incoming funds until a final match can be confirmed. We do not intentionally withhold information or funds, and as you’re aware, your compensation has since been paid to you.

Our intention has always been to act in the best interest of the passengers we represent, and we regret if our communication during this time fell short of your expectations. That said, we believe it’s only fair to acknowledge that the result was achieved, and that we have never charged you any upfront fees for our work.

We understand emotions can run high when there’s a delay in clarity, but publicly labeling us as a scam, after receiving both legal assistance and full payment, is not only misleading, it also disrespects the time and resources invested in your case.

We’re always open to constructive feedback, and your case has been reviewed internally to improve future handling. We appreciate your patience, and we remain available if you need anything further.

Best Regards
Alma - TravelRefund ApS