TravelRefund Reviews 252

Reply from TravelRefund

Nov 26, 2025

Dear Petrya

Thank you so much for your recommendation and for taking the time to leave your feedback! We're really glad to hear that you found everything clear and straightforward throughout the process.

Clarity and transparency are core values in the way we handle each case. We know that flight disruptions are stressful enough—so it’s important to us that passengers always understand what’s happening, what to expect, and what their rights are.

It means a lot that you felt confident in our service, and we’re grateful for your trust. Should you ever need assistance again, we’d be more than happy to help.

Best regards,
Alma – TravelRefund

Reply from TravelRefund

Nov 26, 2025

Dear Lucia

Thank you for your message. We’re truly sorry to hear that you’re feeling disappointed and let down. We never want a passenger to walk away from our service feeling this way.

However, we feel it’s important to clarify the situation for accuracy and transparency. When you submitted your case through our platform, you agreed to our no win, no fee terms, which also state that if a passenger chooses to withdraw a case after we’ve begun working on it, an administrative fee may apply. This is not hidden or buried, it’s clearly outlined during the submission process and in the confirmation email you receive.

In your case, we started working immediately: we reviewed your documents, sent correspondence to the airline, and initiated the necessary follow-ups. Unfortunately, airline delays and lack of response are common, and part of why many passengers turn to us in the first place. We're still within a timeframe where compensation can be pursued, but when a case is stopped mid-way by the passenger, it results in wasted time and resources on our end, which is why the cancellation fee exists.

We fully understand that you're in a difficult financial situation, and we genuinely sympathize. But we also have to balance our commitment to helping passengers with the need to keep our operations sustainable and fair for everyone, especially when we work risk-free and upfront for months on many cases that don’t result in immediate outcomes.

We wish you all the best, and if your situation changes or you want us to continue pursuing your case, we’re still here and ready to help.

Best regards,
Alma – TravelRefund

Reply from TravelRefund

Oct 10, 2025

Hi Felipe

Thank you so much for your kind words and for taking the time to share your experience. We’re truly glad to hear that you felt supported and well-informed throughout the process.

Flight cancellations can be incredibly frustrating, especially when it’s unclear what your rights are as a passenger. That’s why we always aim to provide not just a service, but clarity, legal expertise, and peace of mind. It means a lot to us that you found our guidance helpful and our team professional.

We’re here to make sure passengers aren’t left to navigate the complexities of airline claims alone, and your feedback reminds us why that mission matters.

If you ever need assistance again, or know someone who does, we’ll be ready to help.

Best regards
Alma – TravelRefund

Reply from TravelRefund

Oct 10, 2025

Hi Bledi

Thank you so much for your thoughtful and encouraging review! We're genuinely delighted to hear that you had such a positive experience with TravelRefund APS.

Helping passengers receive the compensation they’re entitled to, in a way that’s both smooth and stress-free, is exactly what we strive for every single day. It’s wonderful to know that our clear communication and efficient process helped make things easy for you, and that you felt supported throughout the entire journey.

We understand that dealing with airlines after a disrupted flight can be overwhelming and time-consuming. That’s why we’ve built a team and a process focused on removing the hassle from passengers’ shoulders and taking care of everything, from legal assessments to negotiation and follow-up, so that you don’t have to worry.

Your recommendation means the world to us. It reassures our team that their efforts make a real difference, and it helps other passengers feel confident about reaching out when they need help too.

If you or someone you know ever needs support again, we’ll be here and ready to assist.

Best regards
Alma – TravelRefund

Reply from TravelRefund

Aug 25, 2025

Dear David

We’re sorry to hear about your frustration, but we must strongly reject your accusation of being a scam. That is a serious and unfounded claim. Here's what actually happened:

You submitted your case through our platform and provided enough details for us to begin evaluating and preparing the claim. Within 24 hours, we conducted a thorough legal assessment and found that your case was unfortunately not entitled to compensation under EU Regulation 261/2004. That means we identified the issue quickly and transparently, without wasting your time.

However, during that short period, our team had already invested time and resources into reviewing, processing, and preparing your claim. According to the terms and conditions you accepted when submitting the case, there is a case withdrawal fee if the passenger decides to cancel or withdraw the claim after we’ve already begun working on it. You were clearly informed of this in writing before submission.

You were never charged anything upfront, and the fee we have invoiced reflects only a small part of the work and time already spent on your case. It is not a "threat" it’s the result of a contract you entered into voluntarily.

Calling this a scam is unfair and untrue. We did what any professional service provider should do: we reviewed your case quickly, honestly, and informed you of the result. If you didn’t want to be bound by our process, the responsible action would have been to read the terms before agreeing, not to file a claim and later accuse us falsely when the outcome wasn’t what you hoped for.

We are still open to resolving this constructively, but please understand that defamation and false claims do not change the facts.

Best Regards
Alma - TravelRefund ApS

Reply from TravelRefund

Aug 25, 2025

Dear Mrs. Dickson

Thank you for your review. We’d like to clarify a few key points for the sake of transparency and for those reading your comment.

First of all, you did submit your claim fully and finally. At no point did you inform us that the delay was below the 3-hour threshold. If you had, we would have reviewed it and responded accordingly. Instead, based on the details you provided, we evaluated your case using official flight data, and it showed a delay exceeding 3 hours. On that basis, we proceeded to submit your claim, exactly as our process outlines.

Calling this a “scam” is not only incorrect, but also deeply unfair. You filed a claim, agreed to our terms and conditions (which clearly explain our no cure, no pay concept, and case withdrawal policy), and then became upset when we continued working on your behalf.

Our model exists to make it risk-free for passengers to get what they’re legally entitled to. We cover all the costs, invest our legal expertise, and only charge a success-based fee if compensation is won, or if a case is withdrawn after we’ve started working. That’s clearly explained before submission.

It’s not reasonable to engage a professional company, have us begin legal work, and then expect to walk away mid-process without consequence, simply because you’ve “heard” something that contradicts our verified records. In fact, our evaluation showed that you are entitled to compensation, so we genuinely don’t understand why you wanted to cancel the claim. It would have made more sense to trust the expertise you came to us for.

Everyone is entitled to their opinion, but accusing a company of being a scam, after you submitted a claim, we did the work, and we followed the exact process you agreed to, is neither fair nor accurate. A respectful tone and honest dialogue go much further than slurs or misinformation.

We’re still happy to assist or clarify anything further if you contact us directly.

Best regards,
Alma – TravelRefund

Reply from TravelRefund

Jul 25, 2025

Dear Dj Elektrik

Thank you for your feedback. We’re truly sorry to hear how frustrated you feel, and we fully understand your concerns. We never want anyone to feel left in the dark, especially when it comes to their compensation.

Please allow us to clarify a few important points:
– As a claim handling company, we never keep a passenger’s compensation — if a case is successful, the passenger is always paid their share.
– If a legal case has been filed, you have the right to request information, and we are happy to provide updates and documentation upon request.
– Some court cases can take a very long time, especially if the airline disputes the claim or if the process involves multiple jurisdictions. That said, you should never feel like you’re being left without answers.

Unfortunately, we can’t identify your case from this review alone. If you’d be willing to contact us at info@travelrefund.com with your case number or the email address used when filing, we’ll make sure to check your case status and provide all the details we can.

Again, we apologise for the lack of clarity you’ve experienced and we hope we’ll have the chance to set things right.

Best Regards
Alma - TravelRefund

Reply from TravelRefund

Jul 25, 2025

Dear Francini

Thank you so much for your kind words! We're absolutely delighted to hear that you had a great experience with us.

It means a lot to know that we could support you throughout the process — and your appreciation truly motivates our team to keep doing our best for every passenger.

Thank you for trusting us, and if you ever need assistance again in the future, we’ll be here for you.

Wishing you safe and smooth travels ahead! ✈️

Warm regards
Alma - TravelRefund

Reply from TravelRefund

Updated Jul 29, 2025

Dear Masoud

Thank you for your review. We're genuinely sorry to hear that you're disappointed with your experience. However, it’s important for us to clarify the full picture, for the sake of transparency and so that others reading can understand what actually happened.

After you filed your case with us, we began working on your claim in good faith. Initially, we evaluated your case as eligible under EU Regulation 261/2004. You then contacted us about closing the case just a month later. We informed you that, according to our terms, closing an active case may result in a service fee, since we had already worked on it. However, in an effort to show goodwill, we offered to close both of your cases completely free of charge.

Shortly after, you chose to proceed, stating that you neede our expertise. Respecting that decision, we moved forward and escalated your case to our Danish legal partner, as your final destination was Copenhagen. The case was formally filed in court under case number BS-3550/2025-KBH.

The Danish court ultimately dismissed the case, as it fell outside the jurisdiction of EU law. Specifically, the flight originated from Iran, was operated by a non-EU airline, and the changes were made more than 7 days before departure. All of this meant the case fell outside the scope of Regulation 261/2004, something the court confirmed.

We communicated this to you clearly. Still, we didn’t stop there. Around the time your case was closed in Denmark, we were establishing a new legal partnership in Turkey to help passengers in situations just like yours under the Turkish SHY-Passenger Regulation. As soon as this became an option, we reached out and offered to continue your case under Turkish law, at no extra cost to you.

You had several follow-up questions, and our team answered every one of them in a thorough, professional, and respectful manner. That’s because we take every piece of feedback seriousl. Yes, even critical ones. After your reviewe, i have re-evaluated your case internally to ensure we had handled it correctly and to see where we could improve.

Here’s what we found:
– Your original flight from IKA to IST was changed to SAW, 14 to 7 days before your original departure.
– Despite the change to SAW, you made the connection and arrived in Copenhagen with a delay of just 2 hours and 10 minutes compared to the original itinerary.
– According to EU Regulation 261/2004, when changes are made more than 7 days before departure (as they were in your case, confirmed by your communication with the airline before April 14), you are only entitled to compensation if the rebooked flight departs more than 2 hours earlier or arrives more than 4 hours later. Neither condition was met.
Concluding: There is no entitlement to compensation under EU law, nor any legal obligation for the airline to cover your transfer costs between SAW and IST.

We fully understand that your journey was stressful, but legally, you were not entitled to anything. Had you cancelled your trip entirely, you might have recovered the ticket cos,but it would have been a poor outcome overall.

The only misstep on our part was an initial overestimation of your eligibility under 261/2004. But once that was corrected, we still pursued every possible route to assist you, including filing a court case in Denmark and later offering to continue the fight under Turkish law. We covered all legal and court costs ourselves, and you were never asked to pay anything upfront.

Given these efforts, your accusations of “no transparency” and “no accountability” are both inaccurate and unfair. We stand by the work we’ve done on your behalf and the integrity with which we’ve handled your case. We’re proud of the professionalism and persistence we’ve shown and would only hope that such efforts are recognized, not dismissed.

Best Regards
Alma - TravelRefund

Reply from TravelRefund

Updated Jul 29, 2025

Dear Reihaneh

Thank you for taking the time to write. We understand your frustration, but we strongly disagree with your characterization of how your case was handled and feel it’s important to clarify the situation for anyone reading.

You were not misled, ignored, or dismissed. In fact, quite the opposite. From the moment you (or your husband) submitted the claim, we began working in good faith and took every reasonable step to assess and pursue compensation on your behalf.

After an initial misinterpretation of the eligibility, we moved forward at your explicit request, even after offering to close your case at no cost when you considered withdrawing. You declined that offer and instead insisted we continue, citing that you needed our expertise.

We then escalated the case to our legal partner in Denmark, where it was formally filed in court under case number BS-3550/2025-KBH. The court ruled that your case did not fall under the scope of EU Regulation 261/2004 due to clear legal limits: the flight originated outside the EU, was operated by a non-EU airline, and did not meet the criteria for compensation.

Despite that, we didn’t give up. Around the time your case closed in Denmark, we initiated a partnership with a Turkish legal team and reached out to offer to continue the claim under SHY-Passenger, the Turkish regulation. Again, at no cost to you.

You then asked several detailed follow-up questions about the process, all of which were answered thoroughly and professionally. To now say we showed “a lack of transparency” is not only inaccurate, it’s unfair to the effort and time our team has invested on your behalf, without ever charging you a fee.

As for your claim that “this was obvious from the beginning,” the reality is that cases involving Turkish carriers, connecting flights, and diverted routes can be legally complex. In your specific situation, your flight was changed more than 7 days before departure, and you landed only 2 hours and 10 minutes later than originally scheduled, meaning you did not meet the legal criteria for EU compensation. Nor were you entitled to a refund for the transfer between airports, since the flight change was made in advance and within EU time thresholds. We re-reviewed this again after your final message, because we take every passenger’s feedback seriously, and confirmed this legal position.

While we respect your right to share your opinion, it’s important that readers understand the facts:

- We offered to close the case at no cost when you were unsure.
- You asked us to proceed and we did, including filing a court case.
- We continued to help even after the case was lost, by finding a new legal avenue in Turkey.
- You were never charged for our work, legal costs, or court filing.
- You were kept informed at every major step.

Our intention was never to cast doubt on your review, but rather to ensure that anyone reading has the full picture. We stand by our integrity, our process, and the effort we put into your cas, even when the legal outcome was not in your favor.

Best Regards
Alma - TravelRefund

Reply from TravelRefund

Jul 25, 2025

Dear Mihaela

Thank you so much for your wonderful feedback — we truly appreciate you taking the time to share your experience with us.

It means a lot to hear that you felt our team was determined and committed to fighting for your case. We know how frustrating it can be to deal with delays and cancellations, and it's our mission to stand by our passengers and pursue every eligible claim with persistence and care. Giving up is never our first option — and your recognition of that truly encourages us.

We’re so pleased we could support you, and if you ever need assistance in the future (hopefully not due to another flight disruption!), you are always welcome to reach out.

Wishing you smooth travels and all the best ahead.

Best Regards
Alma - TravelRefund

Reply from TravelRefund

Jun 30, 2025

Dear Barbara

Thank you for your review. We’re genuinely sorry to hear that you’re disappointed, and we’d like to clarify the details of your two cases so that others reading your review have the full picture.

In the first case, you were rebooked by the airline and ultimately arrived at your destination with a delay of only one hour. According to EU Regulation 261/2004, this does not entitle you to compensation, which is why the case was closed. Even though you are not entitled to compensation, we still tried to get in touch with the airline, who stated the same - Therefore our conclusion. We are not entitled to collect compensation you are not entitled for.

In the second case, we did everything we could to pursue compensation, including multiple follow-ups with the airline. Unfortunately, the airline disputed the claim because you were rebooked with a delay for 21 hours, and after exhausting all reasonable options, we were unable to move the case further. Primarily because we do not currently have legal partners in either the Netherlands or Peru, where the case would need to be escalated, but also because the delay is not significant because of the destination. When you travel to destinations, where the travel is more than 12 hours long. We do not believe your case is strong.

We understand it’s frustrating not to receive the outcome you hoped for, but both cases were handled according to regulation and with full effort on our part. We always aim to keep passengers updated at each step, and we’re sorry if any of our messages were missed.

We take all feedback seriously, and while we regret that you wouldn’t recommend us, we stand by the work we did to assist you within the legal framework and practical limitations available.

Best regards
Alma - Travelrefund ApS

Reply from TravelRefund

May 28, 2025

Dear Aleksandr

Thank you for taking the time to share your experience, and we sincerely apologize for the frustration and disappointment you’ve felt. We understand how discouraging it must be to wait so long without seeing progress.

Please know that it is never our intention to leave any passenger in the dark. In fact, we have a strict policy of sending updates at every step of the process—including confirmation of claim submission, status changes, follow-ups with the airline, and even mid-case updates—to ensure passengers know we haven’t forgotten about them.

In your case (T48510), the last update informed you that your claim had been moved forward for legal evaluation. Unfortunately, that step has taken longer than usual, and we take full responsibility for not following up sooner. We acknowledge this delay, and we are already in the process of urging your case forward and will be contacting you directly with a detailed update.

We’re very sorry that you felt the need to write this review instead of contacting us directly. We always welcome feedback, but a public review can paint a harsher picture than what’s actually going on behind the scenes. That said, we take your comments seriously and will use them to improve.

We’re still fully committed to resolving your case and hope to turn this experience around for you. Thank you for your patience—and again, our sincere apologies for the delay.

Best regards,
Alma – TravelRefund

Reply from TravelRefund

May 28, 2025

Dear Fountain Head

Thank you for your review. We’re genuinely sorry that you feel disappointed, but we believe it’s important to clarify the situation for anyone reading.

You submitted your case to us and agreed to our terms and conditions, which clearly state that TravelRefund has the exclusive right to pursue your compensation claim once it’s filed. We then began working on your behalf—contacting the airline, sending multiple reminders, and preparing the case for potential legal action. This is a service we provide on a no win, no fee basis, covering all expenses and risks ourselves.

However, without informing us, you submitted the same claim through another company while we were still actively working on your case. This caused the airline to pay out compensation to the other party, despite our ongoing efforts. In essence, the result we worked toward was achieved—but credited elsewhere, due to actions entirely outside our control.

The invoice you received reflects the standard success-based fee we apply when compensation is obtained. This situation could have been avoided entirely had you simply reached out to us with your concerns or chosen not to proceed with a duplicate claim.

We work extremely hard to help passengers get what they’re entitled to, and it’s deeply unfair—both to us and to other passengers—for someone to use our efforts, then circumvent us, and accuse us of being unprofessional for holding them to the agreement they accepted.

We are still open to resolving the matter constructively and encourage you to contact us directly if you’d like to discuss it further.

Best regards,
Alma – TravelRefund

Reply from TravelRefund

May 27, 2025

Dear Mr. Jincy

Thank you for your kind words! We’re happy to hear that you were satisfied with our service. It means a lot to us when passengers take the time to share their experience—even in just a few words!

If you ever need assistance again, we’ll be here to help.

Best regards,
Alma – TravelRefund

Reply from TravelRefund

Apr 14, 2025

Dear Layti

Thank you so much for your thoughtful and detailed review—it truly means a lot to our entire team.

We’re so glad to hear that you appreciated our professionalism and commitment from the very beginning of your case. It’s important to us that every passenger feels they’re in good hands from the moment they submit their claim.

Your kind words about our diligence and regular updates are especially appreciated. We know how frustrating it can be to wait for compensation after a disrupted flight, so we make it a priority to keep passengers informed every step of the way.

We’re also very pleased that our expertise and persistence led to a successful reimbursement for the inconvenience Iberia caused you. These cases can sometimes be challenging, and we work hard to ensure that no valid claim goes unanswered or forgotten.

Your recognition of our focus on passenger satisfaction really hits home for us. We always aim to provide not just results, but a positive experience from beginning to end.

It means a great deal to hear that you would not hesitate to use our services again and that you would recommend TravelRefund to others. That trust is what motivates us to keep doing what we do—fighting for passengers and making sure their rights are respected.

Thank you once again for taking the time to share your journey with us. We wish you smooth and stress-free travels in the future, and we’re always here if you ever need us again.

Best Regards
Alma - TravelRefund

Reply from TravelRefund

Apr 9, 2025

Dear Tito

Thank you so much for your wonderful feedback! We’re thrilled to hear that you felt supported and well-informed throughout the process. Keeping passengers updated and making the experience as smooth as possible is exactly what we strive for—so it means a lot to know we delivered that for you.

We’re so glad you received your refund and that you were happy with the service. If you ever need help again in the future, we’re always here to assist!

Best regards,
Alma – TravelRefund

Reply from TravelRefund

Apr 9, 2025

Dear Marija

Thank you for your feedback. We're truly sorry to hear that you’re disappointed with your experience, and we’d like to clarify a few important points to avoid any misunderstandings.

First, we absolutely understand how frustrating this situation must have felt. However, as we explained via email, the delay in your payout was not intentional. The airline did not inform us that your case had been paid, and the payment was not properly referenced when it reached our account—making it difficult to link it directly to your case. Once you shared the documentation from the airline, we were able to quickly confirm the payment and proceed with the transfer.

We’d also like to address the issue of fees. Our service fee is around 75 EUR, as clearly outlined in our terms and conditions, our FAQ, and in the documents sent when the claim was filed. This fee only applies if the case is successful, and it covers all work involved in preparing, pursuing, and following up on the claim—including legal processes, airline communication, and administration.

As for the additional deduction you mentioned, that amount was not charged by us. Some banks apply their own currency exchange or handling fees when receiving international transfers. Unfortunately, we have no control over your bank’s charges.

Lastly, it’s worth noting that you entered the agreement voluntarily—by submitting your case, signing the power of attorney, and accepting the terms. If you had preferred to handle the case independently, it was absolutely within your right to do so.

While we're sorry to hear that you wouldn’t use our service again, we’re glad we were ultimately able to secure the compensation you were entitled to. We’ll continue working hard for passengers who prefer help navigating this often slow and complicated process.

Best regards,
Alma – TravelRefund

Reply from TravelRefund

Apr 9, 2025

Dear Kunde

Thank you so much for your kind words! We’re really glad we could exceed your expectations and help you get the compensation you were entitled to.

Even in tough cases, we don’t give up easily—we’re committed to fighting for our passengers until the very end. It means a lot to us that you appreciated our efforts.

If you ever need assistance again, don’t hesitate to reach out.

Best regards,
Alma – TravelRefund

Reply from TravelRefund

Apr 9, 2025

Dear Kunde

Thank you for your feedback. We’re sorry to hear that you feel our service wasn’t worth it, and we’d like to offer a bit of context to clarify what was involved in your case.

Your compensation was only secured after a full legal process, including taking the airline to court—because they never responded to any of our initial requests or reminders. Despite this, you had no expenses whatsoever for legal representation, and our team covered all the upfront costs and risks on your behalf.

We only charge a success-based fee if we win the case, and this fee helps cover the time, legal work, and effort invested to secure a result—especially in cases like yours, where the airline is uncooperative and court becomes the only path.

Of course, if a passenger prefers to keep the full amount, they are always welcome to hire their own lawyer and pursue the case independently. I can assure you that this way, it will be way more expensive for you and you wont have the knowledge we have. But we are here for passengers who want experienced, no-risk help from start to finish.

We stand by the work we did for you and hope you can appreciate the effort it took to win your case.

Best regards
Alma - TravelRefund