Travellodge Reviews 

Turned up to travel lodge Gainsborough next to the kfc ,we checked in and we went up for a shower then went to kfc for food only to get a phone call from the hotel accusing us of having cannabis in our room and spoken to in a very rude way.
I offered the manager to come and I would have emptied all my belongings from my case but she abruptly declined and left us in the street with no other accommodation and said it will take 7to10days for a refund.
I even offered for them to bring the police to search my property but it was obvious that we never fit in with there Clientele so they made up a false accusation.
In all the lodges I have stayed in and never had a problem.
I would seriously not think of using another travel lodge as long as I live.
How embarrassing 🤬

Was put on the 9th floor in blazing heat, with no Air conditioning in, not just my roo, but any of the rooms. It was like a sweatbox. They had provided a fan which just swirled hot air around the room. I had zero minutes sleep and spent most of the night in the bar downstairs where it was cooler. Avoid in the summer at all costs

We stayed at Travellodge, Brighton, Seafront last Tuesday and Wednesday night (17th and 18th June 2025).
It was ideal for our annual reunion of 4 friends who met in 1963 at Chapter Secondary School in Strood, Kent.
We have all moved away from Strood, and converged here from Sherborne Dorset, Highcliffe Dorset, Tadley Hampshire and Faversham Kent.
After all these years we just need a good natter,
somewhere comfortable to sleep that was clean and convenient with a good breakfast. The staff at Travellodge were helpful, friendly and we were very grateful to them.

Really disappointed with Travelodge’s online booking system. My elderly parents recently tried to book a room and were caught out by what I can only describe as a deceptive flaw on the website.

If you don’t put in your dates straight away, the site jumps to the cheapest price available, usually for a completely different date. It makes you think you’re getting a good deal, but it’s not for the dates you need. By the time my parents realised the mistake, it was already booked.

When I contacted the Travelodge in Birmingham directly, the staff there told me it’s a common issue, so Travelodge clearly knows about this, but hasn’t fixed it. That’s not acceptable.

Even worse, to try and correct the booking, we were told to call a premium rate number, meaning my parents had to pay more money just to fix something that wasn’t their fault. How is that fair?

Travelodge needs to seriously look at how this system works, especially when it’s elderly or less tech-savvy customers being caught out. Please fix it, and stop charging people to sort out your mistakes.

Comfy bed Excellent Friendly staff. Food good and good value for money. Fir £14.50 my pizza was enormous. Home cooked and delicious.

I originally booked a night at colwyn bay. Before we left we decided to add another night (we did not cancel or amend our original night).
Thus giving travel lodge an extra £67. For this privilege travelodge charged me an extra £10
They came back with the usual terms and conditions story.
Just because it's there doesn't mean it's right.

Sadly one star for the travel lodge LONDON RAYNES PARK
let me begin so firstly I’d like to thank the staff Jack and Dan at the reception very helpful and moved my room as I have a poorly knee I couldn’t walk to far! The rooms were clean enough plenty of tea and coffee and parking on site it wasn’t the worst travelodge I’ve stayed in,
But when it came to my evening meal which wasn’t much to choose from after a long day travelling or getting in from work.
It was ruined by getting a multi can of Pepsi which cost £3.59 now if I were to receive a glass of Pepsi I wouldn’t be writing this now as I’d have been none the wiser or cared SO MONEY isn’t the issue here it’s the fact this can clearly stated it’s not to be sold separately and this company are clearly making a lot of money from customers. I have taken picture of the can and evidence of the receipt as proof timeline and date also show I couldn’t have changed this! The manager when I tried to raise the issue and offered evidence has brushed my complaint off and basically called me a liar as apparently the team have sent some picture of normal priced cans off course they would! Didn’t ask for my evidence though? Strange
This has angered me more I would have accepted a sorry this won’t happen again and we will make sure the hotel know this! not the reply I was sent which quite frankly was rude! I have nothing to gain for lying it’s £3.59 but when your company is making £86 profit at least on every multi pack this mounts up doesn’t it! Very underhand and not honest wouldn’t advise staying in this establishment. Which is sad for the staff as they are lovely and polite!

Very nice stay, staff at this site are very polite and helpful, the rooms are clean and with a Harvester on site it ticks all the boxes, one member that stands out is Alla, not only manages the reception but also helps out cleaning rooms

Travel Lodge Wrexham. Stopped to use the services but they were just closing. My daughter in law across from Australia was desperate for a wee. we suggested that she try the travel lodge because of the urgency only to be told by the receptionist that they don't allow members of the public to use their toilet facilities. What is this country coming to.

Travel lodge sedgefield - please send this to them as I believe they’re running an incentive.

Ok so I have to give a little background. My one year old son and I were made homeless. We showed up at the travel lodge and we were there for 6 weeks. I was welcomed by Cheryl. I love this woman. She was always great for a chat, a vent and a smile. She was so good with my son. All the receptionists were lovely. Becca gave me her old car seat her own children had grown out of. I am so grateful to her for this. Lovely bubbly woman! Please don’t feel excluded if I didn’t mention you! I think you’re all brilliant and as times go, wasn’t the worst time - I was working in a bathroom for a while but it became my home! This travel lodge in sedgefield has the most lovely staff manning the desk! Lovely women! What happens on night shift stays on night shift was my favourite quote! I was just making small talk lol! Maybe something to think about…. Negotiate a baby high chair to eliminate the need for food on the floor! I appreciate it’s not travel lodges issue but could be worth considering to help reduce pressure on your staff and cleaning! Love to all.

We stayed at Rhyl Travelodge recently and unfortunately, it was a very uncomfortable experience overall. The hotel was extremely noisy at night – children were running up and down the corridors, doors were constantly slamming, and the noise from the room above us made it difficult to get any sleep.

The room itself was sweltering, and while a small fan was provided, it barely made a difference. The condition of the room left much to be desired: paint was missing from the walls, the TV remote had no back, and the signal was weak with very few channels available. The bathroom was not clean on arrival, with noticeable hairs left behind – definitely not what you expect upon check-in.

Parking was limited, and we ended up having to leave the car on a nearby side street for part of our stay. This added inconvenience to an already underwhelming experience.

The atmosphere around the hotel was also quite intimidating, particularly at night. We were greeted by a group of guests outside reception, one with a barking bull-type dog on a chain and a pint in hand, with several others loitering nearby. We thought we'd stepped onto the set of Shameless. It didn’t feel like a safe or welcoming environment and certainly not what you expect when paying over £100 per night. Local residents even warned us about long-term guests at the hotel, referring to them as “predators,” which was deeply unsettling.

The one saving grace of our stay was the staff – they were genuinely friendly, polite, and tried their best to be helpful despite the circumstances.

Overall, I would not recommend this hotel unless significant improvements are made to both the facilities and the general environment.

I would mark zero for Barcelona Fira Travel lodge.
Reported safe...... NO REPAIR
Every 2 lights have one not working,
Reading lights, shaving lights are essential for functioning,butnoy in their dictionary.
Worse, the reception phone is off the hook, if you visit reception
And the room phone is not working.

Enjoyed an overnight stay in Salford Quays Travelodge. Very welcoming (good work Izzy), lovely clean room, bar still open at 1am on returning from a gig at the Co-Op arena and a good breakfast in the morning. A great deal better all-round than a lot of more expensive places!

Is SHE A RACIST? on entering BIRMINGHAM TRAVEL LODGE at BROADWAY PLAZA near FIVE WAYS,reception was closed approx 12:30 noon,I called the number on the desk,a Asian lady appeared,with dyed blondish yellow hair/wig, named redeemed or redeema or something of the sort,I asked to confirm my 2 nights booking,she did,I had 1 access room for 1 night and 1 family room for tomo, she suggested I stay in the fam room for 2 nights, I said alright, let me check the fam room where I shall be placed, she said alright we have a few, one here, one there etc..., I said let me check the one near where I have booked before, we checked, I said let me check the shampoo dispenser is working and the drain dosent block in the bath, as this is a common thing in some of their hotels, everything looked fine, I noticed stains on the window sill,where the bed was close too, I said can I check one of the other rooms u suggested too then, she started huffing and puffing, when it was she that offered all in the first place, she made every excuse not to show me another room, so I said I just would like one with the window on another side of the wall ,(not squashed near the bed where it looked rottening on the sill), however, she said on walking up the passage way cause she was upset,( maybe she had coffee waiting for her in her break,or wanted to browse in a hurry on her phone) she started acting rude shaking her hands saying all the rooms are checked and there's nothing that's wrong with any rooms! I said, pardon, I have been staying in your hotels on and off for 3 years,and of course things go wrong,she said' Well I work here and NOTHING GOES WRONG WITH THE ROOMS?? I said last week they had to give me a mug of shampoo cause the dispenser was NOT working,and with respects sometimes the drain isn't working and is blocked,she started saying in the passage walk,JUST DONT TOUCH ANYTHING IN THE ROOM,JUST DONT TOUCH ANYTHING!! SHAKING HER HANDS,BEING VERY SARCASTIC AND RUDE!!,I replied u are not supposed to talk to customers like that, I was not touching beds,towels,sitting,or disturbing anything because obviously customers expect a neat room, I ran a tap, checked the dispensers,last thing I want is to get in from a hard day's work and get in the shower and there's NO SHAMPOO OR HANDWASH,or a BLOCKED DRAIN!,A however I checked the other room,and I said things do happen sometimes,she Raised her tone in a horrible way,like she was A BOSS, Let's go to the reception,blah blah blah, I said u don't talk to customers like that, and the customers always right, she filled the managers head SEAN WITH LIES, before he got to me,so when I saw him I explained what happened REDEEMA OR REHEEMA BLATANTLY LIED,SAID SHE NEVER SAID ANY OF THAT! AND THAT SHE NEVER SHOOK HER HANDS AND HEAD SAYIN IN HER SARCASRIC TONES DONT TOUCH ANYTHING JUST DONT TOUCH ANYTHING! SHE ALSO LIED BY STATING SHE HAD NEVER SAID THAT NOTHING EVER GOES WRONG!! THE MANAGER BELIEVED HER AFTER I HAD TOLD HIM THAT SHE IS BLATANTLY LYING,I SAID SMELL MY HANDS,I HAVE JUST CHECKED THE DISPENSERS(obviously the smell on my hands would somewhat proved her replies ,like her stating arrogantly dont touch anything!And all the rooms are checked AND THAT NOTHING EVER GOES WRONG,which would start slotting things in place!) AND BECAUSE I ASKED TO SEE ANOTHER ROOM IT WAS THEN THAT HER BEHAVIOUR HAD STARTED TURNING! I HAD PAID ALOT OF MONEY FOR 2 ROOMS, SHE THEN STARTED HER ARROGANT RUDE BEHAVIOR, THE MANAGER DID NOT REALLY WANT TO HEAR MY SIDE,AND WAS TELLING ME OFF INSTEAD OF DISCIPLINING THIS LYING ASIAN GIRL, SHE WAS ROLLING HER EYES AND PUTTING ON THE PERFECT LYING ACT! ANYBODY GOING THERE PLEASE PRESS RECORD ON UR PHONES AS SOON AS U SEE THIS ASIAN GIRL,I HAVE BEEN THERE A FEW TIMES, NEVER ANY PROBLEMS,LOVELY STAFF USUALLY,I had said to sean all she had to say (when she was grabbing at straws) iam sorry but we prefer customers not to touch,NOT IN A BAD MOOD SHAKING HER HANDS HER HEAD, AND TALKING LIKE SHE WAS ON THE STREETS TO SOME GANG! this lady was ignorant, aggressive,manipulating and a liar,I said to the manager SEAN,WHY ARE U SCHOOLING ME,THE CUSTOMER IS ALWAYS RIGHT, WHY ARE U NOT DISCIPLINING HER?? I SAID THATS WRONG, HE SAID DONT SPEAK TO ME IN FRONT OF A CUSTOMER, HE SAID I WILL PUT YOUR NAME ACROSS THE TRAVEL LODGE/S TO MAKE SURE YOU ARE NOT WELCOMED AGAIN, AT ONE STAGE I HAD TO ASK HER TO SWARE ON HER CHILDRENS LIFE THAT SHE IS NOT LYING, to prove my point and truth, AND GUESS WHAT? SHE ACTUALLY LIED ON HER OWN CHILDRENS LIVES!!!! NO CARE FOR ANYONE BUT HERSELF AND KEEPING HER JOB!!UTTERLY DISGUSTING BEHAVIOUR LYING IN FRONT OF ANOTHER WITNESS,WHO ALSO HAD TO CORRECT ONE OF HER LIES!!SHE HAS DEFAMED MY CHARACTER, AND NOW NEEDS SUEING!!I said to her you are NOT supposed to be working in front of the public with such lies and behaviour.I am still wondering if she was being RAC1ST!

Firstly, I am 56 & have never had need to complain about anything before. However, I stayed in one of their hotels in London early February 2025 for a couple of weeks, following a relationship break-up. During my stay I had an absolutely disgusting experience, that I feel obliged to share.

Secondly, I am not making this up & I have video evidence from the day.

During my stay I had noticed a foul smell, especially in the bathroom. However it came & went erratically, so I did not feel the urge to complain myself; not in my nature. Presumably other residents experienced similar, which will have led to the following. One day I was working in my hotel room, when I had a knock on the door. It was a plumber & not a Travel Lodge member of staff. The plumber advised that he was doing a bit of work for Travel Lodge in the corridor outside my room & that there would be a bit of disruption for a short period of time. I thought nothing further of it, thanked him & closed my door.

An hour later, as I popped out for a cigarette, I opened my door to what I can only describe as the worse smell that I have ever encountered. Basically, the plumber had taken the carpet up from the entire corridor, lifted all the sewer lids & was flushing the sewage system. The corridor had been cordoned off at both ends to prevent residents from accessing the corridor as it was an accident waiting to happen, whilst I was stuck in my room. Aside from the fact that leaving my room broke every health & Safety rule going, as I had to navigate pot holes, pipes, carpet etc; the stench was unimaginable. I believe that I was basically breathing in the faeces of seemingly every resident in the hotel. IT WAS SHOCKING!!!!
Anyways, I managed to get out of the corridor, over the obstructions, inhaling everyone's faeces & carefully (so I didn't break it) sliding through the plastic red & white warning tape they'd put up for residents safety. I got to reception, spoke to who I believed was the manager. I explained my experience, including the 'breathing in every other residents faeces' & she responded by bursting in raucous laughter. It was infectious & I burst into laughter too, because this was crackers??? Once I composed myself, I explained that this was not good enough & that I would like compensation. I did not ask for a lot, merely a voucher for just 1 nights stay. However, I insisted the voucher be of a high enough value, to cover the full cost of a 'family room' anywhere in the UK. Eg. £80-90. I explained that I intended to give the voucher to my step-daughter & her kids, to go stay in Scarborough Travel Lodge or similar. The manager readily agreed, and gave me her mobile number should I not receive the voucher.

A couple of weeks later, though I found it much later in my junk, I received an email with a voucher attached for circa £44. I replied to the email explaining I was promised a voucher with a value £80-90, & they replied to me that I should reach out to the hotel concerned. I presumed I had been replying to the hotel concerned. No problem I thought, because I had the manager's mobile. I rang the number numerous times over a week period, but it was never answered. I decided to send a polite text, with a brief summary & can she help? I heard nothing. Sent a second text with the same result. Finally, I sent a final text asking she reply or I will post the incident on the internet. Still, I heard nothing. Now the mobile must be correct because the manager wrote it down for me. I am now livid. I do intend to post the video to the internet, just not sure where to post it yet??

Finally, Travelodge typically offer clean & basic accommodation at cheap prices; you get what you pay for so no complaints there.

I just booked into my room with Dawn at Thurrock lakeside travel
Lodge and she gave me great service and poored me a nice cold pint of Stella :) thank you

Travelodge Abbywood Bristol
The Worst customer service i have ever received in any hotel I’ve ever stayed in rude from the moment I walked in, made to wait 15minutes to be buzzed in.

Then the door to be knocked late night to say the tv is too loud, then the guy needlessly stands outside my door for 10minutes after.

To go down in the morning to a manager that wasn’t even trying to listen to what I had to say.
Not to mention the toilet doesn’t flush and is filled with urine all night!

Absolutely disgusted with the service I’ve received will not recommend this place to anyone

Disgusting rip off hotel , the money they make all year round yet if we have a question we have to call a premium 0871 no to ask ,
Won't be doing that

⸻

I booked a double room at the Travelodge in Croydon Central for tonight, but their system automatically changed my booking date without clear notification. If you’re not paying close attention, you could end up booking for the wrong month. After correcting the date, the system also switched my room type from double to twin without any clear indication. By the time I realized the error and contacted customer service, they refused to amend the booking because it was after noon. Now I’m stuck with a room I never wanted, even though they have plenty of double and family rooms available. The system and customer service have been unhelpful and inflexible. Overall, a very frustrating experience.

I stayed at Liverpool Docks Travelodge February 2nd 2025. I would like to show my appreciation to the receptionist Alison. I can honestly say I have never met such a friendly, helpful, efficient and informative receptionist.

On arrival I was in reception waiting to be checked in, I overheard her checking-in the couple before me. My thoughts were 'What a lovely greeting' not just to me but to everyone.

After being checked-in I waited in reception for my friend to arrive, I witnessed Alison's friendly and helpful manner to all who passed through reception.
Alison's infectious enthusiasm never withered.

Alison you are a true ambassador, not only to the Travel lodge franchise but to Liverpool and you made my stay so enjoyable, when I return to Liverpool I will definitely book The Docks Travel lodge, not because of the hotel but because of YOU!!!!!