Super easy to get our foreign cash. Ordered on-line, then able to pick it up in Whangarei. There was no line when we went to pick it up, and the person helping with the transaction was friendly and he... See more
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Review summary
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I had phoned through to the Waikanae Travelex before driving 55kms. My queries were throughly explained and the currency in denominations I needed to purchase were on hand and offered to put on hold... See more
Company replied
Ordered foreign currency and was informed when I could collect it. Travelex true to their word! An outstanding experience for the working professional who can't often get time off work to do the thing... See more
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We had a great experience with Travelex. We placed an order for US dollars online and it was a seamless process. Easy to follow instructions and exchange rate was fair. We picked up at our local Trave... See more
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Company details
Written by the company
Trusted for over 40 years by millions of savvy travellers. Exchange foreign currency online or in-store, get the award-winning Travelex Money Card, and much more.
Leading the World in Foreign Exchange
Written by the company
- Trusted by millions every year!
- Whether you’re a last-minute shopper at the airport or a planner searching for the best deal online, we provide the best service, most convenient access, and award-winning solutions for foreign currency in any way you prefer.
Contact info
Level 14, 19 Victoria Street, Auckland, 1010, Auckland, New Zealand
- 0800666391
- retailcscaust.nz@travelex.com
- travelex.co.nz
4.5
Excellent
4K reviews
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Very poor experience
Very poor experience. Their promotional material and in‑branch staff claim “no ATM fees”, but this is simply not true. I was charged despite their assurances, and the gap between what they advertise and what actually happens feels extremely deceptive. This kind of misleading information erodes trust, and I would not recommend them based on my experience. When we escalated this after paying around $40 in these charges we were told it’s in their terms and conditions (in very small print) which we received after the original transaction. So I guess it’s ok to claim false information, if you hide in the t’s & c’s. Please be careful when signing up for the money-cards.
12 December 2025
Reply from Travelex NZ
Hi Sandra, we do not charge ATM fees but individual ATM's may have their own charges. Kind regards, Online Support Team.
Was unable to use online when wanting…
Was unable to use online when wanting to book tickets for attractions, why is this?
7 July 2026
Reply from Travelex NZ
Thank you for bringing this to our attention. We’d like to put things right, please drop us an email at RetailCSCAust.NZ@travelex.com, and we’ll investigate it. Thanks, safe travels! Kind regards, Online Support Team.
My order was there ready to collect
My order was there ready to collect, I did find there was a customer in front of me and boy did it take such a long time ⌛️ I think she was signing up but it did become ridiculous.
23 May 2026
Reply from Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Reply from Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
I am O K with my card see attached
I am O K with my card.
I don't understand why there are so many separate charges
6 July 2026
Reply from Travelex NZ
Hello, and thank you for the 4-star review! We’re thrilled to have been a part of your journey and hope to keep improving so we can earn that final star next time. Safe and happy adventures ahead. Kind regards, Online Support Team.
Easy to use app.
6 July 2026
Reply from Travelex NZ
Hello, and thank you for the 4-star review! We’re thrilled to have been a part of your journey and hope to keep improving so we can earn that final star next time. Safe and happy adventures ahead. Kind regards, Online Support Team.
Reply from Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
First time I've used Travelex in New…
First time I've used Travelex in New Zealand - excellent all-round service!
I made a mistake on the online portal, but your UK helpdesk came to my rescue - very patiently and professionally - thank you Omar.
Excellent local service in New Zealand.
Thank you all!
5 July 2026
Reply from Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Great service and thorough when I…
Great service and thorough when I purchased this card. Was easy to use in Canada,to buy,and top up.
4 July 2026
Reply from Travelex NZ
Hello and thanks a ton. Your feedback has left us on cloud nine. It’s our goal to ensure you’re ready to go the distance with hassle-free travel money. Happy travels and come back soon. Kind regards, Online Support Team
Partially ? Part of the Process
Ordering on line was easy, picking up the various currency was seamless as well, although I would have rathered had the money counted not directly on the top counter in front of me, whilst other people were walking in straight behind me. Normally the money would be counted on the lower counter which I could still see - didn't feel particularly safe this time round.
3 July 2026
Reply from Travelex NZ
Hello and thanks a ton. Your feedback has left us on cloud nine. It’s our goal to ensure you’re ready to go the distance with hassle-free travel money. Happy travels and come back soon. Kind regards, Online Support Team
Awesome service
Awesome service, the lady at Whangarei branch was really helpful. The whole process was so easy, ordering online and receiving emails with instructions.
3 July 2026
Reply from Travelex NZ
Hello and thanks a ton. Your feedback has left us on cloud nine. It’s our goal to ensure you’re ready to go the distance with hassle-free travel money. Happy travels and come back soon. Kind regards, Online Support Team
money was ready when i went in to…
money was ready when i went in to collect which was great.
25 June 2026
Reply from Travelex NZ
Hi there! Thanks for the lovely review and for taking the time to share your experience. We’re always looking for ways to go the extra mile and make things even better. If there’s anything more, we can do, we’d love to hear from you. Travel well! Kind regards, Online Support Team.
Contradicting advice between staff
Contradicting advice between staff. One said we could exchange currency for lower denomination and another flatly said no when we went to branch
3 July 2026
Reply from Travelex NZ
We appreciate your honest feedback. It’s great that some your experience was positive, but we know we can do better. Thanks for helping us improve. Wishing you all the best on your journey. Bon voyage, from Online Support Team!
Easy
Easy online purchase, friendly staff to carry out transaction of money on collection
3 July 2026
Reply from Travelex NZ
Hello and thanks a ton. Your feedback has left us on cloud nine. It’s our goal to ensure you’re ready to go the distance with hassle-free travel money. Happy travels and come back soon. Kind regards, Online Support Team
Being greeted on arrival was great
Being greeted on arrival was great. However I had pre-ordered my currency, and had to wait in que for 45 minutes to collect it, as other people were ordering at time of visit. I think if there was an express service, for people who have ordered on line, just there for pick up, it would be a much nicer experience.
3 July 2026
Reply from Travelex NZ
Thanks for your feedback. We’re glad to hear some of your experience went well, but we’re sorry it wasn’t perfect. We’re always working to improve, so we appreciate you bringing the issues to our attention. Safe travels! Kind regards, Online Support Team.
good experience
It's been a good experience but I've noticed i may have this wrong but I can't use a bank account to transfer money into travelex only cards. Is this correct. My apologies if I'm wrong. Otherwise very happy with it.
2 July 2026
Reply from Travelex NZ
Thanks for your feedback. We’re glad to hear some of your experience went well, but we’re sorry it wasn’t perfect. We’re always working to improve, so we appreciate you bringing the issues to our attention. Safe travels! Kind regards, Online Support Team.
Convenient Travelex Card
I have now used my Travelex Card in 3 countries. I have found it a very convenient way to use money overseas and being able to load my card prior to travel and then transfer from one country's currency to another to be very convenient. I also save on bank fees.
25 June 2026
Reply from Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Reliable and you can count on the app…
Reliable and you can count on the app when travelling overseas
2 July 2026
Reply from Travelex NZ
Hello and thanks a ton. Your feedback has left us on cloud nine. It’s our goal to ensure you’re ready to go the distance with hassle-free travel money. Happy travels and come back soon. Kind regards, Online Support Team
Ordered foreign currency and they performed. was…
Ordered foreign currency and was informed when I could collect it. Travelex true to their word! An outstanding experience for the working professional who can't often get time off work to do the things that need to be done. Thank you for the clear communication. Oh and the guy who works in the Hamilton office is cute too.
30 June 2026
Reply from Travelex NZ
Hi, and thank you for the stellar review. Knowing we’ve helped make your travel money a breeze has us over the moon. Wishing you smooth journeys and exciting adventures ahead. Safe travels! Kind regards, Online Support Team.
Great customer service
I had phoned through to the Waikanae Travelex before driving 55kms. My queries were throughly explained and the currency in denominations I needed to purchase were on hand and offered to put on hold until my arrival.
Naomi was very pleasant, friendly and kindly assisted and resolved an error I had made.
I would definitely use this Travelex branch again because of her service.
6 July 2026
Unprompted review
Reply from Travelex NZ
Hello! Your lovely feedback about Naomi has truly brightened our day. They’re a valued member of our team, and it’s wonderful to hear they made your experience so enjoyable. Rest assured; your kind words will be shared with them. Thanks again, and we hope to see you soon. Kind regards, Online Support Team.
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