Travel Department Reviews 

5,419
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 532 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional tour guides for their extensive local knowledge, exceptional helpfulness, and genuinely friendly attitude throughout every single excursion. Travelers also highlight the remarkably well-organized daily itineraries, safe transportation, and comfortable hotel accommodations that make discovering international destinations completely stress-free and enjoyable. Some reviewers were not happy with the evening meals provided at certain hotels, noting that the food choices could sometimes feel rather inconsistent and disappointing. A few other people also felt that communication issues, unexpected delays, or specific tour guide details occasionally fell short of expectations during busy moments.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the exceptional knowledge and... See more

Holidays

Clients share positive opinions on holidays, describing them as well-organised, stress-free, and offering a... See more

Location

Reviewers mention positive feedback about location, highlighting that hotels are often perfectly positioned... See more

Service

Users describe positive interactions with service, highlighting a welcoming and stress-free experience from... See more

Quality

Consumers find quality to be positive, highlighting clean accommodations and excellent meals. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’re just home after a week spent in Lake Como and used the Travel Department for our organised tours. Our guide was Carol - all we can say is such a big thank you for making our holiday and all t... See more

Rated 5 out of 5 stars

Fjords of Norway including Bergen, Flam & Oslo. A wonderful holiday from beginning to end. The itinerary involved travel from west to east with four hotels, coach, boat and rail journeys, but everyth... See more

Rated 5 out of 5 stars

Travel Dept trip to Costa del Sol. Lovely trips inc Nerja, Malaga and Granada, olive oil tasting, Lecrin Valley, Salobrena, Frigiliana. Hotel quite comfortable with excellent food,in lovely town of Al... See more

Rated 5 out of 5 stars

We had a very enjoyable holiday recently in Morocco with a lovely group of people. There were 12 of us, an ideal size as we travelled in a minibus and covered big distances each day. Our guide, Hamel,... See more


Company details

  1. #5 of 12 best companies in Tour Operator
  2. #4 of 6 best companies in Cruise Travel Agency
  3. #1 of 3 best companies in Cultural Tours Provider
  4. #1 of 1 best companies in Sightseeing Tour Agency
  5. #5 of 14 best companies in Travel Agency
  6. #3 of 8 best companies in Travel Aggregator

Written by the company

We've been providing our customers with expertly crafted travel experiences for over 30 years. From hot spots to hidden gems, we offer guided holidays to 100s of destinations worldwide. Our holidays typically include flights, accommodation, transfers and guided excursions. We carefully plan your trip, so you experience the best holiday highlights accompanied by an expert local guide.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Replied to 87% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(5,419)

530 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Fantastic trip

Fantastic trip. Saw & experienced everything we wanted. Number & quality of meals included was exceptional. Advance information on visas & vaccinations came too late and was limited and not particularly helpful. We had to do a lot of research ourselves. Guide was a nice guy but the depth of his knowledge was limited, very good in certain locations & verging on non existent in other areas. Having the same guide for the entirety of the trip over such a vast geographical area didn’t work. That said we thoroughly enjoyed the experience.

14 June 2026
Rated 5 out of 5 stars

Egypt....Dodi

We are just back from a memorable trip to Egypt and cruise of the Nile. It was an amazing trip and so well organized everything went smoothly and was a fantastic experience.
The experience was all the more enjoyable by the care of our tour guide Dodi Fathy his knowledge of everything and his enjoyment of Egypt was infectious. He made everything so amazing. His company and jokes made journeys more enjoyable.
I cannot recommend him highly enough.
Travel Dept. We found to be very informative and helpful.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Just had a terrific holiday in Egypt

Just had a terrific holiday in Egypt, 2 days in Cairo, 7 nights Nile cruise then 3 nights stay in Hurgada. Our Guide Dodi did a fantastic job his knowledge is terrific really looks after you, without him we would just be looking at the carvings and buildings and not knowing a thing, nothing was any bother to him.

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Had a fabulous week in Sorrento

Had a fabulous week in Sorrento. We were met at the airport by Cinzia, then onward travel to the Hotel Ascot. The hotel was in the perfect location, about a 10 minute walk from the main square. I am a solo traveller and paid an upgrade to have a double room. The room was spotlessly clean and had everything that I needed. Hotel staff were very friendly and helpful and there was a good selection of breakfast items.

Our tour guide Cinzia was first class. Very informative and nothing was any trouble. The tours to Positano and Amalfi were very good but tiring. Both were very busy and there was a lot crammed in, in one day. Our trip to Capri was fabulous. Our tour guide in Capri was Christina and she was also wonderful. Both guides had a fabulous sense of humour. Pompeii was also very good and Cinzia recommended a place for lunch which was well worth the money. I did the additional tour to Ravello which was beautiful and in the mini bus you got a great view of Positano and Amalfi. I thoroughly recommend the Ravello trip.

Sorrento is beautiful with its little back streets and fabulous restaurants. A very safe town. This is a 5* holiday.

29 May 2026
Rated 5 out of 5 stars

Ticked all the boxes from Hotel great…

Ticked all the boxes from Hotel great food Food and excellent guide Paula. As most travellers were Irish or EU passport holders the only delays were with British passport holders who took so long to clear passport control resulting in an hour long wait just standing about
Brexit bites !!!

11 June 2026
Rated 5 out of 5 stars

Costa del Sol inc Nerja, Malaga and Granada.

Travel Dept trip to Costa del Sol. Lovely trips inc Nerja, Malaga and Granada, olive oil tasting, Lecrin Valley, Salobrena, Frigiliana. Hotel quite comfortable with excellent food,in lovely town of Almunecar. Guide, Clare was exceptional, went above and beyond to ensure everything went smoothly. Her knowledge of the area is extensive and her willingness to impart gems of information to add to holiday was very much appreciated.

29 April 2026
Rated 5 out of 5 stars

A well organised travel company with…

A well organised travel company with experienced guides wherever you choose to go. Nothing is left to chance and we felt looked after during our entire stay. On another note the food and staff at our resort recently was superior to our expectations.

9 June 2026
Rated 5 out of 5 stars

Wonderful experience in Italy

Just arrived home after a very enjoyable trip
to Puglia in Italy from first time we met our
tour guide Alessandra and her colleague
Paolo our coach driver they looked after
all of us on the trip extremely well we felt
well looked after from very professional
people who love their country and shared
the culture and history of this region of
Italy . They deserve all the credit of making
our trip really special looking forward to
many more trips with the Travel Department

Very satisfied customers

Kevin and Lynda Kennedy

10 June 2026
Unprompted review
Rated 5 out of 5 stars

A very enjoyable holiday

The friendliness and knowledge of the guides.
The hotel was wonderful and the staff were very welcoming, helpful and efficient.
The glass of wine with the dinner.
The weather was a perfect 24 degrees except our visit to Mt Etna.

10 June 2026
Rated 5 out of 5 stars

Montenegro is a beautiful country to…

Montenegro is a beautiful country to visit and would be happy to return. The standards in the hotel were excellent, good management and all staff well prepared for their respective jobs. The The Travel Department people on the ground were very helpful.

10 June 2026
Rated 5 out of 5 stars

My husband and I have been travelling…

My husband and I have been travelling with Travel Department on holidays for many years. Always excellent. So I thought I would leave a review this time as we have just booked another trip this year( the fourth)!
I would like to give very special mention for Cera who I normally book with by telephone. She is simply outstanding and a delight to deal with. Always friendly, knowledgeable and efficient. A joy to book with. Pauline Dempster.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Great travel company

Great travel company, well organised, lovely travel guide and very informative. Brilliant sightseeing trips included. Would highly recommend, just would like more trips from Belfast airport please.

9 June 2026

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