Travel Department Reviews 

5,413
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 532 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional tour guides for their extensive local knowledge, exceptional helpfulness, and genuinely friendly attitude throughout every single excursion. Travelers also highlight the remarkably well-organized daily itineraries, safe transportation, and comfortable hotel accommodations that make discovering international destinations completely stress-free and enjoyable. Some reviewers were not happy with the evening meals provided at certain hotels, noting that the food choices could sometimes feel rather inconsistent and disappointing. A few other people also felt that communication issues, unexpected delays, or specific tour guide details occasionally fell short of expectations during busy moments.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the exceptional knowledge and... See more

Holidays

Clients share positive opinions on holidays, describing them as well-organised, stress-free, and offering a... See more

Location

Reviewers mention positive feedback about location, highlighting that hotels are often perfectly positioned... See more

Service

Users describe positive interactions with service, highlighting a welcoming and stress-free experience from... See more

Quality

Consumers find quality to be positive, highlighting clean accommodations and excellent meals. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’re just home after a week spent in Lake Como and used the Travel Department for our organised tours. Our guide was Carol - all we can say is such a big thank you for making our holiday and all t... See more

Rated 5 out of 5 stars

Fjords of Norway including Bergen, Flam & Oslo. A wonderful holiday from beginning to end. The itinerary involved travel from west to east with four hotels, coach, boat and rail journeys, but everyth... See more

Rated 5 out of 5 stars

Travel Dept trip to Costa del Sol. Lovely trips inc Nerja, Malaga and Granada, olive oil tasting, Lecrin Valley, Salobrena, Frigiliana. Hotel quite comfortable with excellent food,in lovely town of Al... See more

Rated 5 out of 5 stars

We had a very enjoyable holiday recently in Morocco with a lovely group of people. There were 12 of us, an ideal size as we travelled in a minibus and covered big distances each day. Our guide, Hamel,... See more


Company details

  1. #5 of 12 best companies in Tour Operator
  2. #4 of 6 best companies in Cruise Travel Agency
  3. #1 of 3 best companies in Cultural Tours Provider
  4. #1 of 1 best companies in Sightseeing Tour Agency
  5. #5 of 14 best companies in Travel Agency
  6. #3 of 8 best companies in Travel Aggregator

Written by the company

We've been providing our customers with expertly crafted travel experiences for over 30 years. From hot spots to hidden gems, we offer guided holidays to 100s of destinations worldwide. Our holidays typically include flights, accommodation, transfers and guided excursions. We carefully plan your trip, so you experience the best holiday highlights accompanied by an expert local guide.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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4.8

All reviews

(5,413)

523 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Maderia walking holiday

Very well organised, from the moment we met our guide at the airport the holiday ran very smoothly with no issues, hotel was fantastic, the bus was modern and clean, packed lunches were very good and Sergio our guide who was native to Maderia couldnt have been any better.
would gladly book another holiday with TD Travel.

17 June 2026
Rated 5 out of 5 stars

Lovely being met at the airport

Lovely being met at the airport. Claudia was an excellent guide, as were all the guides in each city we visited. The hotel in Montecatini was wonderful and all the staff were very friendly and helpful.

13 May 2026
Rated 5 out of 5 stars

The Italian experience

From the time of booking the holiday at T.D. in Arnotts i found it to be a very friendly and professional experience. The holiday itself was idea for a solo traveller and for anyone looking to sample what Italy has to offer. It was excellent.

Can you confirm this time please, why the name Michael Barry comes up on my submission. Please let me know.

27 May 2026
Rated 5 out of 5 stars

Excellent itinerary

Excellent itinerary. Every day was full of new experiences! Our guide Anurag , driver Malkeet and his assistant Babu were all amazing. Good hotels, good food, great group of people.

9 May 2026
Rated 4 out of 5 stars

Tuscany trip

As I said in previous review, the location was perfect. Excursions very good.
Disappointed with gluten free options for breakfast - packet white bread - last two mornings brown bread available.
WiFi absolutely appalling no service in bedrooms. Loved our guide and everything else.

20 May 2026
Rated 5 out of 5 stars

We had a wonderful holiday in Cannes

We had a wonderful holiday in Cannes. Anke, the guide was excellent and very helpful. We went on some great trips and the group gelled well . The hotel was in a great location and very comfortable. I would highly recommend this trip

15 June 2026
Rated 4 out of 5 stars

Holidays for older reasonably active people

Company knows it's client base and meets it without being too mother hen. Help is there when needed but people are free to do their own thing when they wish. Only complaint is that sometimes the hotels are not very central but I think the company are thriving to rectify this.

12 May 2026
Rated 5 out of 5 stars

Memorabke

The trip itself , solo Highlights of Japan was excellent. Excellent hotels great location and superb food.
Trips and guides were excellent.

7 June 2026
Rated 4 out of 5 stars

Fantastic trip

Fantastic trip. Saw & experienced everything we wanted. Number & quality of meals included was exceptional. Advance information on visas & vaccinations came too late and was limited and not particularly helpful. We had to do a lot of research ourselves. Guide was a nice guy but the depth of his knowledge was limited, very good in certain locations & verging on non existent in other areas. Having the same guide for the entirety of the trip over such a vast geographical area didn’t work. That said we thoroughly enjoyed the experience.

14 June 2026
Rated 5 out of 5 stars

Egypt....Dodi

We are just back from a memorable trip to Egypt and cruise of the Nile. It was an amazing trip and so well organized everything went smoothly and was a fantastic experience.
The experience was all the more enjoyable by the care of our tour guide Dodi Fathy his knowledge of everything and his enjoyment of Egypt was infectious. He made everything so amazing. His company and jokes made journeys more enjoyable.
I cannot recommend him highly enough.
Travel Dept. We found to be very informative and helpful.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Just had a terrific holiday in Egypt

Just had a terrific holiday in Egypt, 2 days in Cairo, 7 nights Nile cruise then 3 nights stay in Hurgada. Our Guide Dodi did a fantastic job his knowledge is terrific really looks after you, without him we would just be looking at the carvings and buildings and not knowing a thing, nothing was any bother to him.

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Had a fabulous week in Sorrento

Had a fabulous week in Sorrento. We were met at the airport by Cinzia, then onward travel to the Hotel Ascot. The hotel was in the perfect location, about a 10 minute walk from the main square. I am a solo traveller and paid an upgrade to have a double room. The room was spotlessly clean and had everything that I needed. Hotel staff were very friendly and helpful and there was a good selection of breakfast items.

Our tour guide Cinzia was first class. Very informative and nothing was any trouble. The tours to Positano and Amalfi were very good but tiring. Both were very busy and there was a lot crammed in, in one day. Our trip to Capri was fabulous. Our tour guide in Capri was Christina and she was also wonderful. Both guides had a fabulous sense of humour. Pompeii was also very good and Cinzia recommended a place for lunch which was well worth the money. I did the additional tour to Ravello which was beautiful and in the mini bus you got a great view of Positano and Amalfi. I thoroughly recommend the Ravello trip.

Sorrento is beautiful with its little back streets and fabulous restaurants. A very safe town. This is a 5* holiday.

29 May 2026
Rated 5 out of 5 stars

Ticked all the boxes from Hotel great…

Ticked all the boxes from Hotel great food Food and excellent guide Paula. As most travellers were Irish or EU passport holders the only delays were with British passport holders who took so long to clear passport control resulting in an hour long wait just standing about
Brexit bites !!!

11 June 2026

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