Travel Department Reviews 

5,413
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 532 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional tour guides for their extensive local knowledge, exceptional helpfulness, and genuinely friendly attitude throughout every single excursion. Travelers also highlight the remarkably well-organized daily itineraries, safe transportation, and comfortable hotel accommodations that make discovering international destinations completely stress-free and enjoyable. Some reviewers were not happy with the evening meals provided at certain hotels, noting that the food choices could sometimes feel rather inconsistent and disappointing. A few other people also felt that communication issues, unexpected delays, or specific tour guide details occasionally fell short of expectations during busy moments.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the exceptional knowledge and... See more

Holidays

Clients share positive opinions on holidays, describing them as well-organised, stress-free, and offering a... See more

Location

Reviewers mention positive feedback about location, highlighting that hotels are often perfectly positioned... See more

Service

Users describe positive interactions with service, highlighting a welcoming and stress-free experience from... See more

Quality

Consumers find quality to be positive, highlighting clean accommodations and excellent meals. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’re just home after a week spent in Lake Como and used the Travel Department for our organised tours. Our guide was Carol - all we can say is such a big thank you for making our holiday and all t... See more

Rated 5 out of 5 stars

Fjords of Norway including Bergen, Flam & Oslo. A wonderful holiday from beginning to end. The itinerary involved travel from west to east with four hotels, coach, boat and rail journeys, but everyth... See more

Rated 5 out of 5 stars

Travel Dept trip to Costa del Sol. Lovely trips inc Nerja, Malaga and Granada, olive oil tasting, Lecrin Valley, Salobrena, Frigiliana. Hotel quite comfortable with excellent food,in lovely town of Al... See more

Rated 5 out of 5 stars

We had a very enjoyable holiday recently in Morocco with a lovely group of people. There were 12 of us, an ideal size as we travelled in a minibus and covered big distances each day. Our guide, Hamel,... See more


Company details

  1. #5 of 12 best companies in Tour Operator
  2. #4 of 6 best companies in Cruise Travel Agency
  3. #1 of 3 best companies in Cultural Tours Provider
  4. #1 of 1 best companies in Sightseeing Tour Agency
  5. #5 of 14 best companies in Travel Agency
  6. #3 of 8 best companies in Travel Aggregator

Written by the company

We've been providing our customers with expertly crafted travel experiences for over 30 years. From hot spots to hidden gems, we offer guided holidays to 100s of destinations worldwide. Our holidays typically include flights, accommodation, transfers and guided excursions. We carefully plan your trip, so you experience the best holiday highlights accompanied by an expert local guide.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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4.8

All reviews

(5,413)

523 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Danube Rhapsody River Cruise

Just returned from the Danube Rhapsody River Cruise. The boat, crew and food were excellent. A negative for many people were that the single beds were too small, about 2'6' and also the guided tours were too rushed, not enough time to see things. Other than that the whole experience was most enjoyable, a very slick operation but that's what you expect from Travel Department.

14 June 2026
Unprompted review
Rated 5 out of 5 stars

A 5 star trip to Puglia!

My daughter and her husband who live in Ireland included us (we live in the USA) to join them in the tour called Undiscovered Italy-Highlights in Puglia at the end of May 2026. We can't say enough about our tour guide Alessandra and the local guides Angele, Domatella and Anna with sightseeing and highlights of the area. Puglia is a beautiful historical place. The local restaurants have delicious dishes and wines and the daily breakfast at the Hotel was five star with Sonia's organization with food and drinks at the buffet. Our hotel was very comfortable and clean with pleasant staff. This is our second trip using the Travel Department but not the last!!!

27 May 2026
Unprompted review
Rated 4 out of 5 stars

Beautiful country

Beautiful country, very green not unlike home, very good day trips, excellent hotel facilities.

Guide, while doing here best, had poor English and difficult to understand. Excellent hotel except for its very poor food.

21 June 2026
Rated 5 out of 5 stars

Great location

Good organization of trip. Hotel Balzoni in great location overlooking the lake- very good breakfast and
satisfactory dinner options.

14 June 2026
Rated 5 out of 5 stars

Croatia Holiday

The hotel was immaculate, a wide range of facilities, excellent food and fabulous cocktails. Every trip was very well organised, the entire holiday was completely stress free with a great range of activities and trips. It is an excellent location and our trip coincided with a three day music festival in Vodice, the range and standard of music was superb. The was an extensive range of shops selling clothes, jewellery, souvenirs and artisan products. There was a wide range of bars and restaurants to choose from with multilingual, friendly and helpful staff. Overall a fantastic holiday.

20 June 2026
Rated 5 out of 5 stars

I chose this holiday because of it's…

I chose this holiday because of it's wonderful itinerary in one of my favourite countries. I was'nt disappointed. The hotel was ideally situated in Cannes. Lovely food, accomodation was great, -very clean and well maintained.
Our tour guide had exceptional knowledge of each place we visited both when we arrived and anything interesting or relevant en route.She was very pleasant and interesing. Making sure everyone was safe crossing busy streets and offering advice on where to visit on our free times, train/ ferry times etc.

18 June 2026
Rated 5 out of 5 stars

Trip to French Riviera

Just returned from 7 nights holiday in the beautiful Cote d’Azure with the very well organised Travel Department. Booking was easy and straightforward online- updated with timely emails in order to check in for flights etc. Stayed in Eden Hotel, Cannes. Lovely location as central to browse the beautiful shops and a short 10 min stroll to the promenade and beach. Staff in hotel very welcoming, buffet breakfast delicious with plenty of choice , hotel spotlessly clean. Rooms very comfortable, however I would strongly suggest that a mirror is placed over the dressing table like piece of furniture - one dimly lit bathroom mirror not sufficient for customers sharing a twin room. Also, I do not agree that there should be a €20 per day fee to avail of the rooftop pool- should be part of the service.
Our tour kind Anke was absolutely wonderful-a real gem- such a lovely lady who looked after us all so well from pick up at airport until the day we departed. She was very informative- had all the history and information we needed for day trips to our various locations - and delivered it all with a sense of humour! Thankyou Anke and Travel Department for facilitating such a lovely holiday.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Bath too difficult to get into for…

Bath too difficult to get into for older people plus having to pay 20re to sunbathe in hotel ridiculous. Fantastic Guide, so interesting and a bit of fun, so well organised for every trip and Anna’s knowledge was a great bonus. Lovely comfy hotel and well positioned and best of all fab brekki buffet, yummy. Such a beautiful place, wud like a few more solos but great crowd

19 June 2026
Rated 5 out of 5 stars

Laura our tour guide was absolutely.

Laura our tour guide was absolutely fantastic and looked after all our needs with a smile and laugh. Luccia was also a breath of fresh air and led us in singing Nessun Dorma during our tour.Fantastic people. The Tuscany Tour should be on everyone’s bucket list.

10 June 2026
Rated 5 out of 5 stars

The Grand Hotel Menaggio in Lake Como…

The Grand Hotel Menaggio in Lake Como was amazing mainly due to the spectacular views. The hotel itself was lovely and the staff were great. Overall all of our excursions started promptly on time and lived up to expectations. Our main guide Carol was excellent, gave just enough and clear information throughout, with a bit of humour thrown in. Our guide in Milan was also excellent as were all the drivers. Would recommend the Travel Department trips based on this, my first one with them.

18 June 2026

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