Travel Department Reviews 

5,413
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 532 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional tour guides for their extensive local knowledge, exceptional helpfulness, and genuinely friendly attitude throughout every single excursion. Travelers also highlight the remarkably well-organized daily itineraries, safe transportation, and comfortable hotel accommodations that make discovering international destinations completely stress-free and enjoyable. Some reviewers were not happy with the evening meals provided at certain hotels, noting that the food choices could sometimes feel rather inconsistent and disappointing. A few other people also felt that communication issues, unexpected delays, or specific tour guide details occasionally fell short of expectations during busy moments.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the exceptional knowledge and... See more

Holidays

Clients share positive opinions on holidays, describing them as well-organised, stress-free, and offering a... See more

Location

Reviewers mention positive feedback about location, highlighting that hotels are often perfectly positioned... See more

Service

Users describe positive interactions with service, highlighting a welcoming and stress-free experience from... See more

Quality

Consumers find quality to be positive, highlighting clean accommodations and excellent meals. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’re just home after a week spent in Lake Como and used the Travel Department for our organised tours. Our guide was Carol - all we can say is such a big thank you for making our holiday and all t... See more

Rated 5 out of 5 stars

Fjords of Norway including Bergen, Flam & Oslo. A wonderful holiday from beginning to end. The itinerary involved travel from west to east with four hotels, coach, boat and rail journeys, but everyth... See more

Rated 5 out of 5 stars

Travel Dept trip to Costa del Sol. Lovely trips inc Nerja, Malaga and Granada, olive oil tasting, Lecrin Valley, Salobrena, Frigiliana. Hotel quite comfortable with excellent food,in lovely town of Al... See more

Rated 5 out of 5 stars

We had a very enjoyable holiday recently in Morocco with a lovely group of people. There were 12 of us, an ideal size as we travelled in a minibus and covered big distances each day. Our guide, Hamel,... See more


Company details

  1. #5 of 12 best companies in Tour Operator
  2. #4 of 6 best companies in Cruise Travel Agency
  3. #1 of 3 best companies in Cultural Tours Provider
  4. #1 of 1 best companies in Sightseeing Tour Agency
  5. #5 of 14 best companies in Travel Agency
  6. #3 of 8 best companies in Travel Aggregator

Written by the company

We've been providing our customers with expertly crafted travel experiences for over 30 years. From hot spots to hidden gems, we offer guided holidays to 100s of destinations worldwide. Our holidays typically include flights, accommodation, transfers and guided excursions. We carefully plan your trip, so you experience the best holiday highlights accompanied by an expert local guide.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(5,413)

523 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I really enjoyed the tour of nerja and…

I really enjoyed the tour of nerja and Costa del sol as the tour guide was friendly and the other people. I like going on a coach tour as I don't want to get a bus or train as I could get lost. I enjoy the company of the other people as we all enjoy sightseeing. Niall Donnelly

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Well organized and enjoyable

Well organized. Excellent accommodation, food and drinks. Internal trips were excellent and well described. Friendly fellow travelers made the trip even better. The balance between travel and rest days was excellent also. We really enjoyed Sicily!

9 June 2026
Rated 5 out of 5 stars

Great organisation, fantastic company

A great travel company, this is my 4 th trip . I find it especially good for a solo traveller, you meet lovely people. Absolutely everything was organised perfectly. Excellent guide, driver and hotel accommodation. Will definitely book a trip again in the near future.

9 May 2026
Rated 5 out of 5 stars

A great experience except breakfast

Overall a great experience. Small group of 18, excellent guide, nice central hotel, comfortable and quiet room, interesting and varied itinerary. Disappointing breakfast choice as not in main breakfast room so felt second class. However we are familiar with TD hotel choices so did not over expect. It was adequate.

13 May 2026
Rated 5 out of 5 stars

We had an absolutely fantastic time in…

We had an absolutely fantastic time in Vietnam. All of the hotels and restaurants that we were taken to were of the highest quality. The tour guide Hung looked after us professionally and with great care. His knowledge of the history and culture of each location we visited made the trip very special. We’re very happy with the Travel Department and look forward to booking with them again.

9 June 2026
Rated 5 out of 5 stars

Travelled many times with Travel Dept.

Travelled many times with Travel Dept., this trip was to Vietnam. Small group, well organised, great guide and visited a lot of places over two weeks.
Highly recommend trip and company, jut to note it is a busy trip, most days have organised tours. We thoroughly enjoyed it!

8 June 2026
Rated 4 out of 5 stars

A jewel in the crown of Cinque Terre region

Sestri Levanti was beautiful. Picturesque. Our hotel was very central. The staff were very helpful and accommodating especially at reception where staff were multilingual and willing to please.
The trips associated with the holiday were well organised and very enjoyable.
The beaches were within walking distance especially the one closest to our hotel Due Mare.

31 May 2026
Rated 5 out of 5 stars

Fantastic location and thoughtfully…

Fantastic location and thoughtfully planned trip. One criticism would be the inclusion of half board in the hotel. This was unnecessary as there were endless fabulous restaurants on the doorstep of the hotel.
Secondly, the cost of the trip could probably have been reduced!

6 June 2026
Rated 5 out of 5 stars

Danube river cruse

We have just returned from a fantastic River Cruise with The Travel Department, and we couldn’t be happier with the experience.
​Having a dedicated tour coordinator with us made an absolute world of difference. They looked after us every single day, guiding us around the sights and handling all the daily logistics seamlessly. Knowing we had a direct point of contact for any questions or issues made the entire trip completely stress-free and relaxing.
The ship was lovely food staff were excellent
I was absolutely delighted with the flexible seating arrangements during meals. It was wonderful not being locked into the same table with the same people from the beginning of the trip to the end, which allowed us to mix, mingle, and make so many new friends."

26 May 2026
Rated 5 out of 5 stars

We had a fantastic holiday

We had a fantastic holiday. We travelled as a party of 3 with one having special needs but everything was perfectly planned for us so we didn’t need to worry about anything. The bus always turned up at the exact time to take us out and home again. The guide Vincento recommended good and reasonable places to eat when we were out and about. The hotel staff were all so helpful and kind. The hotel was spotless. I am recommending my son and daughter to the same trip for their 20th wedding anniversary next year. They will love the tours as they were excellent too. Thank you for organising a wonderful holiday 👍

3 June 2026
Rated 5 out of 5 stars

Sicily and the Aeolian Islands with The Travel Department

Great Hotel accommodation surrounded by lush green gardens, great Sicilian food and very friendly staff all beneath the stunning backdrop of Mt Etna.

This was our second trip with TD and can I say how much we enjoyed our experience.
From start to finish it was a very enjoyable holiday.
Our accommodation in Una-Hotel was excellent, the garden room was perfect, and well serviced each day.
The hotel complex while quite large was so well laid out with lush green gardens that it never felt like you were in a big resort.
Every member of staff was so friendly and helpful and we availed of many of the activities that were available each day,Including the 50 metre swimming pool.

The dinner each evening was a wonderful selection of Sicilian tastes and everything was cooked to a very high standard and didnt repeat once in the week we spent there. It was such a large and varied selection of meats, cheeses, pasta, salads and cooked dishes that were on offer each evening,followed by delicious homemade deserts and cakes, served with a nice local wine, we were spoilt for choice.
Well done Una Hotel Naxos Beach

Our guide Mario was truly excellent, from beginning to end he ensured that our trips and tours were enjoyable and he went above and beyond to assist and guide and brought this part of Sicily to life for us.
He educated, entertained and informed us each day about many aspects of Sicilian life, food, history and culture.
He taught us the language and the hand signs and gave us printed handouts with additional information about each of the places we visited. He was well prepared and had everything lined up perfectly at each step of our trip so we never waited or queued at all.
On our last day, Mario brought us on a lovely tour of Catania and we sampled excellent street food and finished with a delightful lunch at a local Trattoria and this was so enjoyable, a wonderful way to end the holiday. Grazie Mille Mario

in a world where holiday experiences so often can disappoint, this was a very pleasant surprise and exceeded all our expectations.

Benissimo and well done Travel Department

20 May 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look