Great booking experience so far. Natalie Spears managed our constant questions and last minute changes with patience and her support has been great. Now its all booked we can't wait to go
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Travel Center is an award-winning travel agency, connecting UK travellers to destinations across the globe with unbeatable value. As part of the trusted Moresand Group in London, we’re proud to be ABTA, IATA and ATOL certified—ensuring your journey with us is secure and financially protected. With over three decades of industry experience, we’ve built strong relationships with top airlines and hotel partners to deliver the best deals, every time. Backed by glowing Trustpilot reviews and a dedicated team of specialists, Travel Center makes planning your next escape easy and worry-free. Your perfect trip starts here—book with confidence, travel with ease.
Book The Best Flights Popular Multi-Centre Holidays Top Cruise Holidays Holidays to Sun Siyam Iru Veli Grand Prix™ Holidays Visit Our Travel BlogPlan Your Journey with One of the UK's Most Trusted Names in Travel
Here's a list of all the awards we've won (so far):
🏆 Winner – Best Travel Company to the Indian Ocean (2025)
🏆 Winner – Best Travel Company to East/Southeast Europe (2024)
🏆 Winner – Best Travel Company for All-Inclusive Holidays (2024)
🏆 Winner – Best Travel Company to the U.S.A. (2024)
🏆 Winner – Best Travel Company for Sports Tours Holidays (2024 & 2023)
🏆 Winner – Best Travel Company for City Breaks (2021/22)
🥈 Silver – Best Travel Company for Sports Tours Holidays (2025)
🥈 Silver – Best Travel Company to Central/Northern Europe (2024)
🥈 Silver – Best Travel Company to the Indian Ocean (2024)
🥈 Silver – Best Travel Company to Sub-Saharan Africa (2023)
🥉 Bronze – Best Travel Company for Wildlife & Nature Holidays (2025)
🥉 Bronze – Best Travel Company for Tailor-Made Holidays (2025)
🥉 Bronze – Best Travel Company to Southeast Asia (2024 & 2025)
🥉 Bronze – Best Travel Company to the Far East/Central Asia (2024)
🥉 Bronze – Best Travel Company to Nordic Destinations (2021/22)
At Travel Center, our passion for creating unforgettable holidays continues to earn industry-wide recognition. With multiple prestigious awards from the British Travel Awards, including new honours in 2025, we are proud to be recognised across a diverse range of destinations and holiday styles. From all-inclusive escapes, city breaks and sports tours to tailor-made journeys, wildlife adventures and long-haul travel across the Indian Ocean, Southeast Asia and beyond, our commitment to quality, value and service sets us apart. These accolades reflect the dedication of our expert team and the trust of thousands of happy UK travellers. Discover why we’re award-winning—and let us help you plan your next holiday with confidence.
12 Stephen Mews, W1T 1AH, London, United Kingdom

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Raymond,was brilliant. He gave us a quote for 2 different dates as requested. We travelling around xmas time, hence, it was a bit difficult decide as we are family of 4 but Raymond helped us as we requested. Brillliant service, very polite. We were having problems with our connection but Raymond he will ring back. Within 5 mins the telephne was clear & everything was sorted out. Best Service i have had in a long time.

Reply from Travel Center
Chad was very helpful and supportive during the call and gave different holiday package options

Reply from Travel Center
Liam was excellent. Very helpful and willing to work with us outwith office hours which we really appreciated.

Reply from Travel Center
there was time to listen to our needs.
Nothing was to much trouble.
Communications was very good.

Reply from Travel Center
I initially made contact via Travel Centre website. A lady called Rachel Gomez called me back. She listened to my requirements and went way and sent me a quote/pricing by email. This was great. I passed information on to my fellow travellers. This is where my problems started. My group were a nightmare to please. I was constantly going back and forth to Rachel changing the itinerary. She was amazing, taking everything in her stride. Offering different suggestions every time, but to no avail! The group wasn't getting back in time. Even though, I sent text messages and called.
32 emails and numerous calls later between myself and Rachel, I decided to cancel. By this time, the prices had increased. This was too much like hard work.
Feeling despondent, frustrated and vowing never to lead/plan a holiday for more than 2 again. I felt awful telling Rachel my decision. After all her hardwork. She had found airlines tickets, hotels all transfers and excursions. Then changing dates and flights for 2 countries. As far as I was concerned, she went above and beyond her role to accommodate us all.
She never once made me feel like this was just another sale or a transaction. She came back to me a few more times with different prices and dates which, finally the group agreed on one! We are now booked and I'm really looking forward to this once in a lifetime holiday!
Thanks Rachel for all your hardwork and patience!

Reply from Travel Center
I have used Travel Center many times before - this is the 5th time I have made a booking with them - I always contact Rach Gomez who has always been very helpful , she emails me back spontaneously and deals with all issues if I have any. I am always quoted lowest prices - every accommodation and every holiday they have provided for me has been fabulous.

Reply from Travel Center
Despite leaving our family holiday booking very much to the last minute (just 2 weeks), Oscar H at Travel Center took everything in his stride. He was polite, efficient and exceptionally responsive (at one point I honestly thought I might be dealing with a chatbot - his responses were so swift!). He found us a great deal, put a lot of effort in to producing a detailed itinerary, then we changed our minds to a completely different country and he didn't even miss a beat. On to the next search and he found us something we were even happier with. Could easily have been a stressful situation with last minute flights / hotels being snapped up fast, but he dodged all that for us. Can't thank Oscar and Travel Center enough. Definitely recommend and will be saving his details for the next holiday (although note to self - book holiday earlier next time! For all our sakes).

Reply from Travel Center
Natalia Spears at Travel Center has been such a great team member who has booked me and my family an unforgetable holiday to Thailand. Her fast reposnes and reassurnace calmed my nerves about booking with a new travel agent. it was so succesfull that I have booked another trip through Natalia and i plan on booking many more with her.

Reply from Travel Center
Called Travel centre and spoke to Harry and Vince both very professional and very helpful, Harry put us a package together at an amazing price. So far the service has been 100%

Reply from Travel Center
So far so great. We have just booked a multi centre holiday with Travel Centre and our experience to date has been first class. We made an enquiry, which was dealt with by Raymond Gunn. Raymond was brilliant from the outset, listening to our requirements and preparing a detailed initial itinerary to give an idea on what we could achieve and how much it would cost. Although the initial itinerary was very comprehensive we wanted to make some subtle tweaks. Raymond worked with us to make sure we achieved our dream trip and at a great price. Raymond's service was first class, and having settled on our itinerary the booking process was very straightforward. I would have no hesitation in recommending Travel Centre and, if you are fortunate to deal with Raymond. I am sure you will not be disappointed.

Reply from Travel Center
The very detailed itinerary planning and adjustments to my requests have been thoroughly managed by Natalia Spears and I can’t thank her enough for helping me book our Japan family trip next October. Every changes, big or minor ones, were taken all into consideration. Payment plans were explained accordingly and we were also treated with a complimentary day tour in Tokyo! Thanks so much again, Natalia!

Reply from Travel Center
I recently booked a holiday for next year with travel center. And Barry, who i was dealing with, couldn't be helpful enough. Everything i asked of him he was more than happy to look up and help me with. Booking g a holiday via email and whatsapp isnt the easiest but Barry made the process very easy.

Reply from Travel Center
It was my first time booking with Travel Center, I was promptly contacted by Amelia ‘my’ Travel Consultant who gave great service and help in achieving my plans for which I am very grateful. Thank you.

Reply from Travel Center
My Husband and l have booked to go to South Korea and Japan next May
Victor could not have been more helpful from the beginning to the end he was excellent
Answered all our questions and was extremely knowledgeable
We couldn't thank him enough
Definitely book with this company again
Thank you Victor

Reply from Travel Center
We have just booked our 5th trip with Luther at Travel centre uk. He is very patient as we do chop and change things quite abit throughout the booking process. He has great knowledge and always finds us what we want. All the arrangements have always been spot on, from hotels to transfers and excursions.
Highly recommend both Luther and Travel Centre.

Reply from Travel Center
My granddaughter and I were wanting to go on holiday but with a difference. Natalia was amazing and so professional about everything, she found just what we wanted. A holiday where you visit different areas in the country we are going to. Thank you Natalia ❤️

Reply from Travel Center
Emily (Scott) was great. Very informative, quick responses, very friendly!

Reply from Travel Center
Booked a holiday to Japan and bali first going our friendly very helpful agent Victor sorted everything for us can truthful say everything went so smoothly anytime a had a question or was worried simply email to Victor he was reassuring helpful went out his way to make sure our holiday was enjoyable have full confidence in him hes already working on our next holiday he works with ur needs wants and budget

Reply from Travel Center
VICTOR was amazing! He was available at all times to go through booking our F1 grandstand Monza holiday!! He listened to everything myself and my partner needed and wanted. Couldn’t recommend enough. 5 stars and management should shout this out!! Thanks Victor

Reply from Travel Center
From our initial holiday enquiry and right through the booking process our travel consultant Leah Fraser was absolutely brilliant. Leah was on the ball throughout.
Our holiday was a “bucket list” trip to Canada (Banff and Vancouver) including the Rocky Mountaineer, then onwards to Alaska with a cruise on the inside passage and then onto LA California. Leah re-arranged our package to include our additional week in LA and jiggled flights to accommodate our changes. Travel Centre kept us updated with all the necessary confirmation paperwork and everything worked out perfectly. They were so efficient right from the start, I would highly recommend them based on our experience, thank you.

Reply from Travel Center
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