Travel Center Reviews 

13,451
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 937 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely patient, polite, and helpful when organizing custom holiday packages and handling last-minute requests. Travelers are very happy with the detailed itineraries, clear information, and the seamless booking process provided by dedicated agents who always go the extra mile. Some reviewers were not happy with communication issues, rigid cost breakdowns, and coordination problems during their arrangements. A few consumers experienced difficulties regarding unhelpful chat responses, unresponsive customer support, and unsuitably changed travel details. People also noted that getting assistance after booking could sometimes feel frustrating when trying to resolve unexpected issues.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally patient throughout the booking process. Many... See more

Service

Reviewers highlight positive aspects of service, noting that staff go above and beyond to organize smooth and... See more

Booking process

Clients share positive opinions on booking_process, highlighting an effortless and smooth experience.... See more

Holidays

Customers report positive experiences with holidays, highlighting helpful and responsive booking service from... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great booking experience so far. Natalie Spears managed our constant questions and last minute changes with patience and her support has been great. Now its all booked we can't wait to go

Company replied

Rated 5 out of 5 stars

I have just got back from 15 days away- Singapore, Melbourne and Sydney. The flights and hotels were so well organised, and I had all of the information needed well in advance, including info to manag... See more

Company replied

Rated 5 out of 5 stars

This is my second time booking with Travel Centre. Each time Lawrence has been so patient with my demands. He’s so polite and calm. Their price is very reasonable. My Thailand and Turkey holidays was... See more

Company replied

Rated 5 out of 5 stars

Dawson was our consultant for booking a multi centre trip in Thailand. He was friendly and helpful even when making multiple changes at the final stage of booking checking for the best deals and revi... See more

Company replied


Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Ski Holidays
  4. Tour Agency
  5. Tour Operator
  6. Travel Aggregator

About Travel Center

Written by the company

Travel Center is an award-winning travel agency, connecting UK travellers to destinations across the globe with unbeatable value. As part of the trusted Moresand Group in London, we’re proud to be ABTA, IATA and ATOL certified—ensuring your journey with us is secure and financially protected. With over three decades of industry experience, we’ve built strong relationships with top airlines and hotel partners to deliver the best deals, every time. Backed by glowing Trustpilot reviews and a dedicated team of specialists, Travel Center makes planning your next escape easy and worry-free. Your perfect trip starts here—book with confidence, travel with ease.

Book The Best Flights Popular Multi-Centre Holidays Top Cruise Holidays Holidays to Sun Siyam Iru Veli Grand Prix™ Holidays Visit Our Travel Blog

Driven by Decades of Award-Winning Service

Plan Your Journey with One of the UK's Most Trusted Names in Travel

Here's a list of all the awards we've won (so far):

🏆 Winner – Best Travel Company to the Indian Ocean (2025)

🏆 Winner – Best Travel Company to East/Southeast Europe (2024)

🏆 Winner – Best Travel Company for All-Inclusive Holidays (2024)

🏆 Winner – Best Travel Company to the U.S.A. (2024)

🏆 Winner – Best Travel Company for Sports Tours Holidays (2024 & 2023)

🏆 Winner – Best Travel Company for City Breaks (2021/22)

🥈 Silver – Best Travel Company for Sports Tours Holidays (2025)

🥈 Silver – Best Travel Company to Central/Northern Europe (2024)

🥈 Silver – Best Travel Company to the Indian Ocean (2024)

🥈 Silver – Best Travel Company to Sub-Saharan Africa (2023)

🥉 Bronze – Best Travel Company for Wildlife & Nature Holidays (2025)

🥉 Bronze – Best Travel Company for Tailor-Made Holidays (2025)

🥉 Bronze – Best Travel Company to Southeast Asia (2024 & 2025)

🥉 Bronze – Best Travel Company to the Far East/Central Asia (2024)

🥉 Bronze – Best Travel Company to Nordic Destinations (2021/22)

At Travel Center, our passion for creating unforgettable holidays continues to earn industry-wide recognition. With multiple prestigious awards from the British Travel Awards, including new honours in 2025, we are proud to be recognised across a diverse range of destinations and holiday styles. From all-inclusive escapes, city breaks and sports tours to tailor-made journeys, wildlife adventures and long-haul travel across the Indian Ocean, Southeast Asia and beyond, our commitment to quality, value and service sets us apart. These accolades reflect the dedication of our expert team and the trust of thousands of happy UK travellers. Discover why we’re award-winning—and let us help you plan your next holiday with confidence.


Contact info

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Nominated in 6 British Travel Awards

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4.9

Excellent

TrustScore 5 out of 5

13K reviews

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4.9

All reviews

(13,451)

915 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience!

Emily (Scott) was great. Very informative, quick responses, very friendly!

19 June 2026
Travel Center logo

Reply from Travel Center

Hi Charleigh,

Thank you so much for your kind feedback! We’re very pleased to hear that Emily Scott provided such a great experience.

It’s fantastic to know that she was informative, friendly, and quick to respond to your questions. Providing helpful, responsive, and personable service is exactly what we strive for.

Emily will be delighted to hear your kind words and appreciation. We truly value your feedback and are pleased that your experience was such a positive one.

Thank you for choosing Travel Center, and we look forward to assisting you again with your future travel plans.

Warm regards,
Team Travel Center

Rated 5 out of 5 stars

Booked a holiday to Japan and bali…

Booked a holiday to Japan and bali first going our friendly very helpful agent Victor sorted everything for us can truthful say everything went so smoothly anytime a had a question or was worried simply email to Victor he was reassuring helpful went out his way to make sure our holiday was enjoyable have full confidence in him hes already working on our next holiday he works with ur needs wants and budget

8 June 2026
Unprompted review
Travel Center logo

Reply from Travel Center

Hi David,

Thank you so much for your wonderful feedback! We’re absolutely delighted to hear about your experience with Victor.

It’s fantastic to know that he helped organise your trip to Japan and Bali so smoothly and was always there to answer your questions and put your mind at ease whenever you had any concerns. Providing responsive, supportive, and personalised service is exactly what we strive for.

We’re especially pleased that Victor took the time to understand your needs, wants, and budget to create the perfect trip for you. Knowing that you have such confidence in him and that he is already helping you plan your next holiday means a great deal to us.

Victor will be thrilled to hear your kind words and appreciation. Thank you for taking the time to share your experience and for placing your trust in Travel Center.

We look forward to helping you create many more amazing travel memories in the future!

Warm regards,
Team Travel Center

Rated 5 out of 5 stars

VICTOR was amazing

VICTOR was amazing! He was available at all times to go through booking our F1 grandstand Monza holiday!! He listened to everything myself and my partner needed and wanted. Couldn’t recommend enough. 5 stars and management should shout this out!! Thanks Victor

5 June 2026
Unprompted review
Travel Center logo

Reply from Travel Center

Hi Kennedy,

Thank you so much for your fantastic feedback! We’re absolutely delighted to hear about your experience with Victor while booking your F1 Grandstand Monza holiday.

It’s wonderful to know that Victor was available whenever you needed him and took the time to listen carefully to everything you and your partner wanted from your trip. Providing attentive, personalised service and making the booking process as smooth as possible is exactly what we strive for.

We’re especially pleased that Victor helped create a positive and enjoyable experience from start to finish. He will be absolutely thrilled to hear your kind words and appreciation.

Thank you for your recommendation and for taking the time to recognise Victor’s hard work. We’ll be sure your feedback is shared with the team.

We hope you have an incredible time at Monza and create some unforgettable memories!

Warm regards,
Team Travel Center

Rated 5 out of 5 stars

Travel Center was a pleasure to deal with, very professional service from start to finish

From our initial holiday enquiry and right through the booking process our travel consultant Leah Fraser was absolutely brilliant. Leah was on the ball throughout.
Our holiday was a “bucket list” trip to Canada (Banff and Vancouver) including the Rocky Mountaineer, then onwards to Alaska with a cruise on the inside passage and then onto LA California. Leah re-arranged our package to include our additional week in LA and jiggled flights to accommodate our changes. Travel Centre kept us updated with all the necessary confirmation paperwork and everything worked out perfectly. They were so efficient right from the start, I would highly recommend them based on our experience, thank you.

18 May 2026
Unprompted review
Travel Center logo

Reply from Travel Center

Hi Paul,

Thank you so much for your wonderful and detailed feedback! We’re absolutely delighted to hear about your experience with Leah Fraser and your incredible bucket-list adventure.

It sounds like an unforgettable journey, from Banff and Vancouver to the spectacular Rocky Mountaineer, an Alaska Inside Passage cruise, and finishing with time in Los Angeles. We’re especially pleased to hear that Leah was able to tailor the itinerary to include your additional week in LA and successfully adjust the flights to accommodate your plans.

Providing attentive, flexible, and efficient service throughout the booking process is exactly what we strive for, so it’s fantastic to know that Leah kept everything on track and that all the confirmation paperwork and travel arrangements worked out perfectly.

Leah will be absolutely thrilled to hear your kind words and appreciation. Thank you for recognising her dedication and professionalism throughout the planning process.

We truly appreciate your recommendation and your trust in Travel Center. Thank you for allowing us to be part of such a special trip, and we look forward to helping you create many more amazing travel memories in the future.

Warm regards,
Team Travel Center

Rated 5 out of 5 stars

Dawson was our consultant for booking a…

Dawson was our consultant for booking a multi centre trip in Thailand. He was friendly and helpful even when making multiple changes at the final stage of booking checking for the best deals and reviews to ensure we got what we wanted.
We travel in December so will update on the holiday experience with another review once we have traveled but so far five stars! 🌟 Thanks Dawson

17 June 2026
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Reply from Travel Center

Hi Deana,

Thank you so much for your wonderful feedback! We’re absolutely delighted to hear about your experience with Dawson while booking your multi-centre trip to Thailand.

It’s fantastic to know that Dawson was friendly, helpful, and supportive throughout the booking process, especially when accommodating multiple changes at the final stages. We’re particularly pleased that he took the time to check the best deals and reviews to ensure the trip matched exactly what you were looking for.

Providing personalised service and attention to detail is exactly what we strive for, so it’s wonderful to hear that your booking experience has been worthy of five stars so far.

Dawson will be thrilled to hear your kind words and appreciation. Thank you for taking the time to share your experience.

We hope you have an amazing holiday in December and look forward to hearing all about it when you return!

Warm regards,
Team Travel Center

Rated 5 out of 5 stars

Your staff in dealing with me was…

Your staff in dealing with me was professional
Soon to be at home with his duties

17 June 2026
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Reply from Travel Center

Hi Christopher,

Thank you so much for your kind feedback! We’re very pleased to hear that our staff provided you with a professional experience.

It’s wonderful to know that you felt confident in the service you received and that our team member was knowledgeable and comfortable in carrying out their duties. Providing professional, reliable, and customer-focused service is exactly what we strive for.

We truly appreciate you taking the time to share your experience and thank you for choosing Travel Center.

We look forward to assisting you again with your future travel plans.

Warm regards,
Team Travel Center

Rated 5 out of 5 stars

Amazing customer service

Adam at Travel Center is amazing. Very helpful and amazing customer service.

16 June 2026
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Reply from Travel Center

Hi Katrina,

Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that Adam provided such amazing customer service.

It’s fantastic to know that you found him so helpful throughout your experience. Providing friendly, attentive, and professional support is exactly what we strive for, and it’s always rewarding to hear when our team has made a positive impact.

Adam will be thrilled to hear your kind words and appreciation. Thank you for taking the time to share your experience with us.

We truly value your feedback and look forward to assisting you again with your future travel plans.

Warm regards,
Team Travel Center

Rated 5 out of 5 stars

We received the best curtersy ever

We received the best curtersy ever. The staffs were very friendly and patient. Very helpful and caring .
Thanks to you all

12 June 2026
Travel Center logo

Reply from Travel Center

Hi Peter,

Thank you so much for your kind feedback! We’re delighted to hear that you received such a positive experience with our team.

It’s wonderful to know that our staff were friendly, patient, helpful, and caring throughout your interactions with us. Providing excellent customer service and making our customers feel valued and supported is exactly what we strive for.

Your kind words mean a great deal to us, and we truly appreciate you taking the time to share your experience.

Thank you again for your support, and we look forward to assisting you with your future travel plans.

Warm regards,
Team Travel Center

Rated 5 out of 5 stars

I had the pleasure to have my first…

I had the pleasure to have my first booking with Jamie. I have booked for my coming birthday to the 3 night gateway to Dracula’s castle. First time using a travel agency as well and I was a bit nervous but Jamie was very helpful and patient with my endless questions 😂. Very happy with the service and very accommodating with my few change requests.

11 June 2026
Unprompted review
Travel Center logo

Reply from Travel Center

Hi Anna,

Thank you so much for your wonderful feedback! We’re absolutely delighted to hear about your first booking experience with Jamie.

It’s completely understandable to feel a little nervous when booking through a travel agency for the first time, so it’s fantastic to know that Jamie made the process easy, reassuring, and enjoyable for you. We’re especially pleased that he was patient with all your questions and accommodating when it came to your change requests.

Your upcoming 3-night getaway to Dracula’s Castle sounds like an amazing way to celebrate your birthday, and we’re thrilled to have helped make it happen.

Jamie will be delighted to hear your kind words and appreciation. Thank you for placing your trust in us for your first booking experience.

We hope you have a fantastic birthday trip and create some unforgettable memories!

Warm regards,
Team Travel Center

Rated 5 out of 5 stars

Holiday to Japan for 2027

We would like to Thank Barry Kent at the Travel Center for his excellent service. Barry was incredibly patient, helpful and Knowledgeable throughout the whole booking process. He took the time to answer all our questions and explained various options available and helped us find the right holiday to Japan without making us feel pressured.
We feel confident in his advice and the itinerary he has recommended for us and would highly recommend Barry and the Travel Center to anyone looking to book a holiday.
We are now very excited for our trip to Japan in 2027.

10 June 2026
Travel Center logo

Reply from Travel Center

Hi Vera,

Thank you so much for your wonderful and detailed feedback! We’re absolutely delighted to hear about your experience with Barry Kent.

It’s fantastic to know that Barry was patient, helpful, and knowledgeable throughout the entire booking process. Taking the time to answer questions, explain the available options, and help customers find the right holiday without any pressure is exactly the level of service we strive to provide.

We’re especially pleased to hear that you feel confident in Barry’s advice and the itinerary he has recommended for your trip to Japan. Knowing that he helped make the planning process enjoyable and stress-free means a great deal to us.

Barry will be thrilled to hear your kind words and appreciation. Thank you for your recommendation and for placing your trust in Travel Center.

We’re excited for you and hope you have an incredible adventure in Japan in 2027, creating memories that will last a lifetime!

Warm regards,
Team Travel Center

Rated 5 out of 5 stars

Special 3 bucket list trip

I wanted a worth while trip to cover three bucket list visits

A Grand Prix F1
Singapore
Thailand

Raymond at Travel Center was amazing in sorting this for me

Quick and full service from him and very easy for me

I highly recommend
Jef

10 June 2026
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Reply from Travel Center

Hi Jef,

Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that Raymond helped you put together a truly worthwhile trip that covers three amazing bucket-list experiences.

It’s fantastic to know that your itinerary includes the excitement of a Formula 1 Grand Prix, along with visits to Singapore and Thailand—what an incredible adventure to look forward to!

We’re especially pleased to hear that Raymond made the entire process quick, easy, and hassle-free while providing a full and professional service throughout. Creating memorable, tailor-made trips is exactly what we strive for.

Raymond will be thrilled to hear your kind words and appreciation. Thank you for your recommendation and for trusting us to help plan such a special journey.

We hope you have an amazing trip and create memories that will last a lifetime!

Warm regards,
Team Travel Center

Rated 5 out of 5 stars

Very clear with all itinerary and kept…

Very clear with all itinerary and kept informed with what was happening,was given time to think it over as well thank to the rep (Roman)everything well explained

10 June 2026
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Reply from Travel Center

Hi John,

Thank you so much for your kind feedback! We’re very pleased to hear that Roman provided such a positive booking experience for you.

It’s fantastic to know that your itinerary was explained clearly, that you were kept fully informed throughout the process, and that you were given the time you needed to consider your options. Providing clear communication, transparency, and a no-pressure approach is exactly what we strive for.

Roman will be delighted to hear your kind words and appreciation. We truly value your feedback and look forward to assisting you again with your future travel plans.

Warm regards,
Team Travel Center

Rated 5 out of 5 stars

I always book my tickets with Travel…

I always book my tickets with Travel Center.
I very kind, young gentlemen, Norman assisted me.
He was extremely professional, helpful and patient- and he had a good sense of humour, too.
I was very happy with the service he provided. 😃

10 June 2026
Travel Center logo

Reply from Travel Center

Hi Gary,

Thank you so much for your wonderful feedback! We’re absolutely delighted to hear about your experience with Skyler Ford while planning such a special surprise holiday for your fiancée’s 40th birthday.

It’s fantastic to know that Skyler was always available to assist and was able to create the perfect multi-country itinerary for your long-haul adventure next year. Planning a once-in-a-lifetime trip requires care, attention to detail, and a personalised approach, so we’re thrilled that Skyler delivered exactly that.

We’re especially pleased that he helped bring your vision to life and made the booking process smooth and enjoyable from start to finish.

Skyler will be absolutely delighted to hear your kind words and appreciation. Thank you for your recommendation and for trusting us with such an important celebration.

We hope you and your fiancée have an incredible trip and create memories that will last a lifetime.

Warm regards,
Team Travel Center

Rated 5 out of 5 stars

Truly satisfied with Raymond & his…

Truly satisfied with Raymond & his service. He really went out of his way to accommodate me. This is what you call customer service

9 June 2026
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Reply from Travel Center

Hi Dominic,

Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that you were truly satisfied with the service provided by Raymond.

It’s fantastic to know that he went out of his way to accommodate your needs and ensure you had a positive experience. Delivering exceptional customer service and putting our customers first is exactly what we strive for.

Raymond will be thrilled to hear your kind words and appreciation. Thank you for taking the time to share your experience—it means a great deal to us.

We look forward to assisting you again with your future travel plans.

Warm regards,
Team Travel Center

Rated 5 out of 5 stars

I am a repeat customer

I am a repeat customer. I have dealt with Natalia Spears on both occasions and she is amazing. Travel center value and service is amazing. However since writing there is an issue so hoping travel center will resolve this morning so this review is pending resolution

9 June 2026
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Reply from Travel Center

Hi Sue,

Thank you so much for your wonderful feedback and for being a repeat customer!

We’re absolutely delighted to hear that Natalia Spears has looked after you on both occasions and that she continues to provide such an amazing experience. Building lasting relationships with our customers through exceptional service is exactly what we strive for.

It’s also fantastic to know that you value both the service and the great value provided by Travel Center. Your continued trust and loyalty mean a great deal to us.

Natalia will be thrilled to hear your kind words and appreciation. We truly value your support and look forward to helping you plan many more wonderful trips in the future.

Warm regards,
Team Travel Center

Rated 5 out of 5 stars

Chad smith was very professional and…

Chad smith was very professional and made my booking very easy

6 June 2026
Travel Center logo

Reply from Travel Center

Hi Pervez,

Thank you so much for your kind feedback! We’re very pleased to hear that Chad Smith provided a professional service and made your booking process easy and straightforward.

Providing a smooth, hassle-free experience for our customers is exactly what we strive for, and Chad will be delighted to hear your kind words and appreciation.

We truly value your feedback and look forward to assisting you again with your future travel plans.

Warm regards,
Team Travel Center

Rated 5 out of 5 stars

I've always been a loyal customer of…

I've always been a loyal customer of Travel Center and continue to do so. Reed from their team has always helped me choose the ideal flight at a better price than online, plus with more baggage allowance as and when required. Truly grateful! :)

4 June 2026
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Reply from Travel Center

Hi Paras,

Thank you so much for your wonderful feedback and continued loyalty to Travel Center!

We’re absolutely delighted to hear that Reed has consistently helped you find the ideal flights while securing great value and the baggage allowances you need. Providing personalised service and helping our customers find the best travel options is exactly what we strive for.

It means a lot to us that you continue to choose Travel Center for your travel arrangements, and we truly appreciate the trust you have placed in us over the years.

Reed will be thrilled to hear your kind words and gratitude. Thank you for taking the time to share your experience, and we look forward to assisting you with many more journeys in the future.

Warm regards,
Team Travel Center

Rated 5 out of 5 stars

Harry was brilliant and very helpful…

Harry was brilliant and very helpful and friendly.

5 June 2026
Travel Center logo

Reply from Travel Center

Hi there,

Thank you so much for your kind feedback! We’re delighted to hear that Harry was brilliant, helpful, and friendly throughout your experience.

Providing excellent customer service with a personal touch is exactly what we strive for, and Harry will be thrilled to hear your lovely comments.

We truly appreciate you taking the time to share your feedback and look forward to assisting you again with your future travel plans.

Warm regards,
Team Travel Center

Rated 5 out of 5 stars

Excellent service with smile and ready to help

Hi
I booked our tickets with Travel centre and was impressed the way they gave us the best price and information provide regarding travel to diffrent countries and their visa requirement.. Every time I called there was all was someone to help on other side of the phone and very polite.i will recommend to any one to use their service.

5 June 2026
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Reply from Travel Center

Hi Desai,

Thank you so much for your wonderful feedback! We’re delighted to hear that you were impressed with the service you received from Travel Center.

It’s fantastic to know that we were able to provide you with competitive pricing and helpful information regarding travel requirements and visa guidance for different countries. We’re also pleased to hear that whenever you contacted us, there was always someone available to assist you in a polite and professional manner.

Providing reliable support, clear information, and excellent customer service is exactly what we strive for, so your feedback means a great deal to us.

Thank you for your recommendation and for taking the time to share your experience. We truly appreciate your support and look forward to assisting you again with your future travel plans.

Warm regards,
Team Travel Center

Rated 5 out of 5 stars

Patrick booked our tickets to Saudi and…

Patrick booked our tickets to Saudi and to Pakistan.. excellent customer service what a true gentleman.,,

6 June 2026
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Reply from Travel Center

Hi Nassar,

Thank you so much for your kind feedback! We’re very pleased to hear that Patrick provided excellent customer service while arranging your tickets to Saudi Arabia and Pakistan.

It’s wonderful to know that his professionalism, helpfulness, and courteous manner made such a positive impression. Providing exceptional service and looking after our customers with care and respect is exactly what we strive for.

Patrick will be delighted to hear your kind words and appreciation. We truly value your feedback and look forward to assisting you again with your future travel plans.

Warm regards,
Team Travel Center

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