Great booking experience so far. Natalie Spears managed our constant questions and last minute changes with patience and her support has been great. Now its all booked we can't wait to go
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I have just got back from 15 days away- Singapore, Melbourne and Sydney. The flights and hotels were so well organised, and I had all of the information needed well in advance, including info to manag... See more
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This is my second time booking with Travel Centre. Each time Lawrence has been so patient with my demands. He’s so polite and calm. Their price is very reasonable. My Thailand and Turkey holidays was... See more
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Dawson was our consultant for booking a multi centre trip in Thailand. He was friendly and helpful even when making multiple changes at the final stage of booking checking for the best deals and revi... See more
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Company details
About Travel Center
Written by the company
Travel Center is an award-winning travel agency, connecting UK travellers to destinations across the globe with unbeatable value. As part of the trusted Moresand Group in London, we’re proud to be ABTA, IATA and ATOL certified—ensuring your journey with us is secure and financially protected. With over three decades of industry experience, we’ve built strong relationships with top airlines and hotel partners to deliver the best deals, every time. Backed by glowing Trustpilot reviews and a dedicated team of specialists, Travel Center makes planning your next escape easy and worry-free. Your perfect trip starts here—book with confidence, travel with ease.
Book The Best Flights Popular Multi-Centre Holidays Top Cruise Holidays Holidays to Sun Siyam Iru Veli Grand Prix™ Holidays Visit Our Travel BlogDriven by Decades of Award-Winning Service
Plan Your Journey with One of the UK's Most Trusted Names in Travel
Here's a list of all the awards we've won (so far):
🏆 Winner – Best Travel Company to the Indian Ocean (2025)
🏆 Winner – Best Travel Company to East/Southeast Europe (2024)
🏆 Winner – Best Travel Company for All-Inclusive Holidays (2024)
🏆 Winner – Best Travel Company to the U.S.A. (2024)
🏆 Winner – Best Travel Company for Sports Tours Holidays (2024 & 2023)
🏆 Winner – Best Travel Company for City Breaks (2021/22)
🥈 Silver – Best Travel Company for Sports Tours Holidays (2025)
🥈 Silver – Best Travel Company to Central/Northern Europe (2024)
🥈 Silver – Best Travel Company to the Indian Ocean (2024)
🥈 Silver – Best Travel Company to Sub-Saharan Africa (2023)
🥉 Bronze – Best Travel Company for Wildlife & Nature Holidays (2025)
🥉 Bronze – Best Travel Company for Tailor-Made Holidays (2025)
🥉 Bronze – Best Travel Company to Southeast Asia (2024 & 2025)
🥉 Bronze – Best Travel Company to the Far East/Central Asia (2024)
🥉 Bronze – Best Travel Company to Nordic Destinations (2021/22)
At Travel Center, our passion for creating unforgettable holidays continues to earn industry-wide recognition. With multiple prestigious awards from the British Travel Awards, including new honours in 2025, we are proud to be recognised across a diverse range of destinations and holiday styles. From all-inclusive escapes, city breaks and sports tours to tailor-made journeys, wildlife adventures and long-haul travel across the Indian Ocean, Southeast Asia and beyond, our commitment to quality, value and service sets us apart. These accolades reflect the dedication of our expert team and the trust of thousands of happy UK travellers. Discover why we’re award-winning—and let us help you plan your next holiday with confidence.
Contact info
12 Stephen Mews, W1T 1AH, London, United Kingdom
- 0207 612 7222
- info@travelcenter.uk
- travelcenter.uk
Nominated in 6 British Travel Awards
4.9
Excellent
13K reviews
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Reply from Travel Center
Hi Robert,
Thank you so much for your kind feedback!
We’re delighted to hear that you found our team very helpful. Providing friendly, reliable, and supportive service is exactly what we strive for.
Thank you for taking the time to share your experience with us. We truly appreciate your support and look forward to assisting you again with your future travel plans.
Warm regards,
Team Travel Center
AUSTEN WAS VERY HELPFUL AND…
AUSTEN WAS VERY HELPFUL AND KNOWLEDGEABLE. HE WAS ABLE TO FIND ME A FLIGHT THAT SUITED MY BURGET IN EMERGENCY WHICH HELPED ME TO BE WITH FAMILY IN BEREAVEMENT.
15 June 2026
Reply from Travel Center
Hi Kate,
Thank you so much for taking the time to share your feedback with us.
We’re very pleased to hear that Austen was able to help you during such a difficult time. It’s wonderful to know that his knowledge and dedication enabled him to find a flight that suited your budget and helped you be with your family when it mattered most.
We understand how important compassionate and reliable support is in situations like these, and we’re glad Austen was able to make the booking process a little easier for you. He will be truly touched to hear your kind words and appreciation.
Please accept our sincere condolences for your loss. Thank you again for your feedback, and we truly appreciate the trust you placed in Travel Center.
Warm regards,
Team Travel Center
Chad really helped us plan a holiday.
Chad really helped us plan a holiday.
Everything that we mentioned or wanted he sorted!
Thank you Chad for your invaluable help
14 July 2026
Reply from Travel Center
Hi Anne Marie,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Chad was able to help you plan your holiday and that he made sure everything you wanted was taken care of. It’s fantastic to know that he listened to your preferences and worked hard to create the perfect trip for you.
Providing personalised, attentive service is exactly what we strive for, and Chad will be thrilled to hear your kind words and appreciation.
Thank you for taking the time to share your experience with us. We truly appreciate your support and hope you have an amazing holiday!
Warm regards,
Team Travel Center
The Booking process was amazing
The Booking process was amazing, very encouraging, good Job many thanks Charles
14 July 2026
Reply from Travel Center
Hi Tony,
Thank you so much for your kind feedback!
We’re delighted to hear that you had such an amazing booking experience and that Charles made the process so positive and encouraging for you.
Providing friendly, supportive, and seamless service is exactly what we strive for, and Charles will be pleased to hear your kind words and appreciation.
Thank you for taking the time to share your experience with us. We truly appreciate your support and look forward to assisting you again with your future travel plans.
Warm regards,
Team Travel Center
Skyler from Travel Centre has been such…
Skyler from Travel Centre has been such a great help with our recent travel booking to Canada. He provided exceptional customer service and gave us a good package with flight tickets and car rental and we were able to enjoy our holiday hassle free. We would highly recommend their services and will definitely be using Skyler and team again for future bookings. Thank you!!
18 June 2026
Reply from Travel Center
Hi Dushan,
Thank you so much for your wonderful feedback!
We’re absolutely delighted to hear that Skyler provided such exceptional customer service while helping you book your trip to Canada. It’s fantastic to know that he was able to put together a great package with your flights and car rental, allowing you to enjoy a hassle-free holiday.
Providing personalised, reliable, and stress-free travel planning is exactly what we strive for, and we’re so pleased that Skyler and the team delivered that for you.
Skyler will be thrilled to hear your kind words and appreciation. Thank you for taking the time to share your experience with us and for recommending our services so highly.
We truly appreciate your support and look forward to helping you plan many more amazing trips in the future.
Warm regards,
Team Travel Center
Excellent service by Jamie Mills.
I have never booked a holiday through Travelcentre and I have to say that Jamie Mills made booking the holiday effortless.
He was very professional and super helpful. He made a point of following up once the booking was made and went through the whole iternary with me and offered reassurance. For me this is going over and beyond to help me book my first holiday with the Travelcentre.
Thank you, Jamie! 😊
5 July 2026
Reply from Travel Center
Hi Surjit,
Thank you so much for your wonderful feedback!
We’re absolutely delighted to hear that your first booking experience with Travel Center was such a positive one and that Jamie Mills made the entire process effortless for you.
It’s fantastic to know that Jamie was professional, super helpful, and took the time to follow up after your booking. Going through your itinerary with you and offering reassurance is exactly the kind of personalised service we strive to provide, and we’re so pleased that it gave you confidence in booking with us for the first time.
We’re especially grateful for your recognition of Jamie going above and beyond to ensure everything was clear and stress-free. He will be absolutely thrilled to hear your kind words and appreciation.
Thank you for taking the time to share your experience with us. We truly appreciate your trust in Travel Center and look forward to helping you plan many more amazing holidays in the future.
Warm regards,
Team Travel Center
Reed was very helpful as usual and we…
Reed was very helpful as usual and we had a nice service from travel centre. Many thanks
12 July 2026
Reply from Travel Center
Hi Ban Sikafi,
Thank you so much for your kind feedback!
We’re delighted to hear that Reed was very helpful once again and that you received another great experience with Travel Center. It’s wonderful to know that his consistent support and service continue to make your booking process a positive one.
Reed will be pleased to hear your kind words and appreciation. Thank you for taking the time to share your experience with us.
We truly appreciate your continued support and look forward to assisting you again with your future travel plans.
Warm regards,
Team Travel Center
Wonderful experience
Wonderful experience, the most amazing service from Logan and the customer service team. Definitely would book with them again
17 October 2025
Reply from Travel Center
Hi Samantha,
Thank you so much for your wonderful feedback!
We’re absolutely delighted to hear that you had such a great experience with Logan and our customer service team. It’s fantastic to know that the service you received was so memorable and exceeded your expectations.
Providing exceptional customer care and making every booking experience smooth and enjoyable is exactly what we strive for, and Logan will be thrilled to hear your kind words and appreciation.
Thank you for taking the time to share your experience with us. We truly appreciate your support and are delighted to hear that you would book with Travel Center again.
Warm regards,
Team Travel Center
Very helpful the customer…
Very helpful the customer representative
Patrick who arrange all my bookings.
11 July 2026
Reply from Travel Center
Hi Tuan,
Thank you so much for your kind feedback!
We’re delighted to hear that Patrick was so helpful while arranging all of your bookings. Providing friendly, efficient, and reliable service is exactly what we strive for, and it’s wonderful to know that Patrick made the process a positive experience for you.
Patrick will be pleased to hear your kind words and appreciation. Thank you for taking the time to share your experience with us.
We truly appreciate your support and look forward to assisting you again with your future travel plans.
Warm regards,
Team Travel Center
Chad Smith is an incredible agent. If I could I would give him more than 5 stars!
We’ve just booked another trip with Chad Smith, and this is now the fourth time we’ve used him. Every single experience has been outstanding.
Chad is incredibly attentive, patient, and genuinely cares about making sure every detail is just right. He’s always happy to answer our questions, offer helpful advice, and takes the stress out of planning our holidays. Nothing ever feels like too much trouble, and his knowledge and professionalism give us complete confidence every time we book.
It’s rare to find someone so dedicated to providing such excellent personal service, and that’s exactly why we keep coming back. We wouldn’t hesitate to recommend Chad to anyone looking for a reliable, friendly, and knowledgeable travel agent. Thank you again for all your help.
11 July 2026
Reply from Travel Center
Hi Shirin,
Thank you so much for your incredible and heartfelt feedback!
We’re absolutely delighted to hear that you’ve chosen to book with Chad Smith for the fourth time and that every experience has been outstanding. Building long-term relationships with our customers is something we value greatly, and it’s wonderful to know that Chad has consistently earned your trust.
It’s fantastic to hear that Chad’s attentiveness, patience, and genuine care have made every booking experience so enjoyable. Taking the time to answer questions, offer helpful advice, and ensure every detail is just right is exactly the level of service we strive to provide.
We’re especially pleased that Chad’s knowledge and professionalism continue to give you complete confidence when planning your holidays. Knowing that you return to him time and time again is the highest compliment we could receive.
Chad will be absolutely thrilled to hear your kind words and appreciation. Thank you for taking the time to share such thoughtful feedback and for recommending him so highly.
We truly appreciate your continued loyalty to Travel Center and look forward to helping you plan many more unforgettable holidays in the future.
Warm regards,
Team Travel Center
Reply from Travel Center
Hi Rhodesday,
Thank you so much for your kind feedback!
We’re delighted to hear that you received the support you needed when it mattered most. Providing reliable, responsive, and helpful service for our customers is exactly what we strive for.
Thank you for taking the time to share your experience with us. We truly appreciate your support and look forward to assisting you again with your future travel plans.
Warm regards,
Team Travel Center
Excellent service from start to finish
We've had an excellent experience booking our holiday with Ruth. From the very beginning she has been friendly, knowledgeable and incredibly patient, taking the time to answer all of our questions and making sure we were happy with every part of our itinerary.
Nothing has been too much trouble, and she's always responded promptly whenever we've needed clarification or wanted to explore different options. We really appreciated that she asked us to carefully check everything before confirming the booking, which gave us confidence that all the details were correct.
Planning a multi-centre holiday can be quite overwhelming, but Ruth has made the whole process straightforward and stress-free. We're really looking forward to our trip and wouldn't hesitate to recommend Ruth to anyone looking for excellent, personal service.
10 July 2026
Reply from Travel Center
Hi Janet,
Thank you so much for your wonderful and detailed feedback!
We’re absolutely delighted to hear about your experience booking your holiday with Ruth. It’s fantastic to know that from the very beginning she has been friendly, knowledgeable, and incredibly patient, taking the time to answer all of your questions and ensuring you were happy with every aspect of your itinerary.
We’re especially pleased that Ruth responded promptly whenever you needed clarification or wanted to explore different options. Taking the time to carefully review every detail before confirming your booking is exactly the level of care we strive to provide, and we’re delighted that it gave you confidence throughout the process.
Planning a multi-centre holiday can certainly feel overwhelming, so it’s wonderful to hear that Ruth made the entire experience straightforward and stress-free. That personalised attention and dedication are exactly what we aim to deliver for every customer.
Ruth will be absolutely thrilled to hear your kind words and appreciation. Thank you for taking the time to share such thoughtful feedback and for recommending her so highly.
We truly appreciate your trust in Travel Center and hope you have an amazing holiday filled with unforgettable memories.
Warm regards,
Team Travel Center
Safari holiday
Barry Kent has been amazing throughout the process. We was very particular in what we wanted to do, see and the places we wanted to stay. He was quick at responding and made booking the holiday stressless.
10 July 2026
Reply from Travel Center
Hi Megan,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Barry Kent has been amazing throughout your booking journey. It’s fantastic to know that he took the time to understand exactly what you wanted to do, see, and where you wanted to stay, ensuring your holiday was tailored to your preferences.
We’re especially pleased that Barry responded quickly to your queries and made the entire booking process smooth and stress-free. Providing personalised, attentive service is exactly what we strive for, and Barry will be thrilled to hear your kind words and appreciation.
Thank you for taking the time to share your experience with us. We truly appreciate your support and hope you have an incredible holiday filled with unforgettable memories.
Warm regards,
Team Travel Center
Chad has been a big help in trying to get this holiday booked for some time, and has remained patient
Chad has been a big help in trying to get this holiday booked since the beginning of the year
9 July 2026
Reply from Travel Center
Hi Raymond,
Thank you so much for your kind feedback!
We’re delighted to hear that Chad has been such a big help in getting your holiday booked since the beginning of the year. We know that planning a trip can sometimes take time, so it’s wonderful to know that Chad has been there to support you throughout the process.
Providing patient, reliable, and dedicated service is exactly what we strive for, and Chad will be pleased to hear your kind words and appreciation.
Thank you for taking the time to share your experience with us. We truly appreciate your support and hope you have a fantastic holiday!
Warm regards,
Team Travel Center
A dream holiday overshadowed by poor communication, poor coordination and disappointing customer service.
I deliberately waited until I had completed Travel Center’s internal complaints procedure before writing this review because I wanted to give the company every opportunity to investigate my concerns fairly, consider the evidence I provided and acknowledge where things had gone wrong.
Unfortunately, after more than four weeks of correspondence, providing every document, receipt, screenshot and piece of evidence requested, I remain extremely disappointed with both the service I received during my holiday and the way my complaint was investigated.
I booked a tailor-made six-destination holiday across Singapore, Bali, Malaysia and Thailand costing almost £6000
The entire reason for using a travel agent was to remove the stress of coordinating multiple flights, hotels, ferries and transfers.
Instead, I found myself acting as my own travel agent.
Throughout the holiday there was a recurring pattern of poor communication, poor coordination and a complete lack of proactive customer service.
I repeatedly found myself:
• Chasing transfer companies to establish whether transport had actually been arranged.
• Contacting suppliers directly because information had either not been passed on or had been passed on incorrectly.
• Travelling with outdated documentation because revised vouchers were never issued following itinerary changes.
• Spending hours of what should have been my holiday researching, sending emails, making WhatsApp calls and resolving issues that I reasonably expected my travel agent to manage.
The final airport transfer perfectly summarised my experience.
Despite being repeatedly assured that everything had been updated following a flight change, the transfer company advised me they had only received the amended flight details the evening before travel. I was preparing to arrange and pay for my own transport before a driver unexpectedly arrived. I later obtained evidence directly from the driver showing that the replacement transfer company had still been given my original flight number—a flight that had been cancelled weeks earlier.
This wasn’t simply an inconvenience.
It demonstrated exactly the poor coordination I had experienced throughout the holiday.
What disappointed me most was the way my complaint was handled.
Rather than considering the overall customer experience, each issue appeared to be considered in isolation and repeatedly justified by referring back to booking confirmations, terms and conditions, or describing matters as personal preferences or inconveniences.
That completely missed the point of my complaint.
My complaint was never about whether baggage allowances appeared on a booking confirmation or whether I arrived at the airport an hour earlier than recommended.
It was about repeatedly having to chase suppliers, receiving no updated travel documentation, being left uncertain whether transfers actually existed, and spending a significant part of what should have been a once-in-a-lifetime holiday resolving problems that I reasonably expected my travel agent to manage.
Even after providing extensive documentary evidence—including supplier correspondence, emails sent before booking, screenshots, revised flight information and evidence obtained during the holiday—I do not feel that this evidence was meaningfully reflected in the conclusions reached.
Mistakes happen.
What defines a good travel company is how those mistakes are managed.
In my experience, Travel Center failed to communicate proactively, failed to coordinate changes effectively and failed to take meaningful ownership when problems occurred.
I have now exhausted Travel Center’s internal complaints procedure and, as I remain dissatisfied with both the outcome and the handling of my complaint, I will be referring the matter to ABTA for an independent review.
I genuinely hope no one else experiences what we did.
A holiday of this significance should be about creating memories, not spending countless hours chasing confirmations, contacting suppliers and wondering what the next issue will be.
Unfortunately, based on my experience, I cannot recommend Travel Center and will not be booking through them again.
15 June 2026
Unprompted review
Reply from Travel Center
Dear Steven,
Thank you for taking the time to share your feedback.
We are sorry to hear that your holiday experience did not fully meet your expectations. We wanted to take the time to respond to your review as we are still in direct contact with you via email, and we appreciate the opportunity to continue assisting you and working towards a resolution.
We are pleased that you have accepted the compensation offer provided and appreciate your continued cooperation while we have been reviewing the points you have raised.
As explained throughout our correspondence, we have carefully reviewed all aspects of your concerns, including the correspondence, documentation, supplier communications, and information available to us. We have also considered each element of your feedback individually to ensure that all points raised were fully reviewed.
Regarding the airport transfer following the airline schedule change, we reviewed the circumstances surrounding the amendment and the communication with the transfer provider. While the transfer was ultimately provided, we fully understand the uncertainty and inconvenience this caused and appreciate the frustration you experienced. This was taken into consideration as part of our review, and the compensation offer provided reflected the circumstances and inconvenience raised.
Regarding the additional transfers, we reviewed the booking information and correspondence available. The confirmed booking documentation outlined the services included within your holiday arrangements, and these transfers were not included as part of the confirmed package. However, we appreciate why your previous correspondence regarding your preferences may have contributed to your expectations. While our position remained based on the confirmed booking arrangements, we also considered the wider circumstances when reviewing your concerns and, as a gesture of goodwill, agreed to refund these costs despite them not forming part of the confirmed package arrangements.
With regard to the baggage allowance, our review confirmed that the baggage information was provided within your booking confirmation and was also discussed during the booking process. Based on the information available, we were unable to identify that incorrect baggage details had been provided.
In relation to additional baggage, seating, and other airline services, these were purchased directly with the airline and were not visible to us at the time of booking. Following your contact with us, we reviewed the information available and provided clarification where possible to assist you.
Regarding the hotel accommodation and your comments about the destination, we are sorry to hear that these aspects did not meet your personal expectations. We reviewed the information available prior to travel, including the details provided about the accommodation and destination. We appreciate that factors such as accommodation features, surroundings, and destination atmosphere can differ depending on individual preferences and expectations.
We are truly sorry that you remain unhappy with aspects of your overall experience. We appreciate the time you have taken to provide detailed feedback, and your comments have been carefully considered as part of our ongoing efforts to improve the service we provide.
We remain fully dedicated to assisting you and will be happy to cooperate with any further steps you wish to take and would be happy to provide any further information required as appropriate.
Kind regards,
Travel Center Team
Reply from Travel Center
Hi Prakash,
Thank you so much for your kind feedback!
We’re delighted to hear that Lawrence Cruz provided such thorough and helpful service during your booking process. Taking the time to ensure our customers feel well-informed and supported is exactly what we strive for.
Lawrence will be pleased to hear your kind words and appreciation. Thank you for taking the time to share your experience with us.
We truly appreciate your support and look forward to assisting you again with your future travel plans.
Warm regards,
Team Travel Center
Liam Anderson has really worked hard to…
Liam Anderson has really worked hard to ensure we had the best experience for our future holiday. I am very particular regarding standard of hotel and Liam ensured that we had exactly what I required. Will definitely recommend and use again.
8 July 2026
Reply from Travel Center
Hi Paula,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Liam Anderson worked so hard to ensure you had the best possible experience while planning your future holiday. It’s fantastic to know that he took the time to understand your preferences and made sure the hotel met your exact standards.
Providing personalised service and paying close attention to every customer’s individual requirements is exactly what we strive for, and Liam will be thrilled to hear your kind words and appreciation.
Thank you for taking the time to share your experience with us. We truly appreciate your recommendation and are delighted to hear that you would choose Travel Center again for your future holidays.
Warm regards,
Team Travel Center
Really good experience easy to book…
Really good experience easy to book Vince was very helpful
8 July 2026
Reply from Travel Center
Hi Mohammed,
Thank you so much for your kind feedback!
We’re delighted to hear that you had a really good booking experience and found the process easy from start to finish. It’s fantastic to know that Vince was so helpful throughout and made everything straightforward for you.
Providing friendly, efficient, and hassle-free service is exactly what we strive for, and Vince will be pleased to hear your kind words and appreciation.
Thank you for taking the time to share your experience with us. We truly appreciate your support and look forward to assisting you again with your future travel plans.
Warm regards,
Team Travel Center
I got a good customer care service from…
I got a good customer care service from Liam, he was so calm and had a good communication skills. He was ready to help and took his time to explain everything in details.
7 July 2026
Reply from Travel Center
Hi Ositadimma,
Thank you so much for your kind feedback!
We’re delighted to hear that Liam provided you with such great customer service. It’s wonderful to know that he remained calm, communicated clearly, and took the time to explain everything in detail while ensuring you felt fully supported throughout the process.
Providing patient, professional, and helpful service is exactly what we strive for, and Liam will be thrilled to hear your kind words and appreciation.
Thank you for taking the time to share your experience with us. We truly appreciate your support and look forward to assisting you again with your future travel plans.
Warm regards,
Team Travel Center
Natalia Spears was very professional
Natalia Spears was very professional, responded quickly to any queries we had when we made our booking. The booking was straightforward, can’t wait to go on our holiday now😃
7 July 2026
Reply from Travel Center
Hi Richard,
Thank you so much for your kind feedback!
We’re delighted to hear that Natalia Spears provided such professional service and responded quickly to all of your queries during the booking process. It’s fantastic to know that everything was straightforward and hassle-free.
We’re especially pleased to hear how excited you are for your upcoming holiday! Providing smooth, responsive, and personalised service is exactly what we strive for, and Natalia will be thrilled to hear your kind words.
Thank you for taking the time to share your experience with us. We truly appreciate your support and hope you have an amazing holiday filled with unforgettable memories.
Warm regards,
Team Travel Center
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