We have purchased everything we needed for our bathroom & kitchen renovation through Tradelink. Issues have come up along the way in terms of us ordering the wrong product or the builder accidentally... See more
Company replied
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Trade link were really helpful throughout the process which included storing the bath for many months until we were ready for delivery. All reps we dealt with were lovely
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Excellent service at Gympie store for item which had to be ordered in from Brisbane. Cheryl kept me informed of progress and let me know immediately it arrived. On an extremely hot day she happily car... See more
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Ordered a kitchen sink online. Found what I wanted quickly, ordering was simple and paid without issue. 5 days later I received an email to advise that the sink had come in and was ready for collectio... See more
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Company details
- Bathroom Supply Store
- Home Improvement Store
- Hot Water System Supplier
- Plumbing Supply Store
- Water Filter Supplier
Written by the company
Reliability and a durability are yours when you make your selections from the Tradelink range. We know that you want the best in quality and performance from the products you buy, and we do too. That’s why we’ve partnered with the best bathroom, kitchen and laundry brands in the business, including Caroma, Phoenix, Oliveri, Raymor, Fienza and more. We recently celebrated 150 years in the industry and are proudly Australia’s oldest plumbing merchants, but at Tradelink, it’s never about us, it’s always about you! We know renovating and building can be daunting. But our specialist team is here to inspire big ideas, share our expertise, and step you through every stage of your project. We help you make things happen, and we make product selection quick and easy.
Written by the company
Contact info
Australia
- 1300 658 277
- tradelink.com.au
4.6
Excellent
6K reviews
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quick friendly reliable service
quick friendly reliable service, esp from the people behind the counter
20 March 2026
Reply from Tradelink
We appreciate you taking the time to share your positive experience with our quick, friendly, and reliable service. We are happy to have met your needs.
Easy to order and quick easy no fuss…
Easy to order and quick easy no fuss pick up. Excellent communication with confirmation of purchase and notification for pick up.
20 March 2026
Reply from Tradelink
We're happy to hear that you found our ordering process easy and pickup quick! We appreciate your positive feedback regarding our communication. Thanks for your review.
Great service and top quality products
I've purchased a couple of times through Tradelink recently and the collection process at the Ferntree Gully store is always very smooth. The products are top notch.
20 January 2026
Reply from Tradelink
We're happy to hear that your collection process at Ferntree Gully is always smooth. We appreciate you acknowledging our top-notch products and your continued support. Thanks for the positive feedback!
Reply from Tradelink
We're happy to hear that your purchase arrived reasonably quickly. Thank you for your positive feedback; we appreciate it.
There was a problem with the handrail…
There was a problem with the handrail originally supplied and the Tradelink team works well to rectify it with a replacement item.
26 February 2026
Reply from Tradelink
We appreciate your positive review! We are happy to hear that our team was able to resolve the handrail issue by providing a replacement item.
Above & Beyond Service – Highly Recommend Tradelink!
I had such a great experience with Tradelink Hornsby. I accidentally ordered the wrong item online, and instead of leaving me to sort it out, they actually called me to discuss it and arranged a refund straight away — such proactive and helpful service.
My order arrived quickly, and the whole pick-up process was seamless. I received a text message as soon as it was ready for collection, which made everything really easy and efficient.
On top of that, their range of stock is excellent — plenty of options to choose from.
Genuinely impressed with the customer service and overall experience. I’ll definitely be back!
18 March 2026
Reply from Tradelink
We're happy to hear that you had such a positive experience! We appreciate your comments regarding our team's proactive service and the seamless pick-up process. It's great to know you were impressed with our stock range. Thank you for your feedback; we look forward to seeing you again.
Reply from Tradelink
Thank you for your feedback. We’re sorry you needed to follow up on your order. Items are generally available for collection within 1–10 business days, and your order was ready within this timeframe. We appreciate you bringing this to our attention and will work on communicating updates more clearly in future.
disappointed
I was disappointed that I had to chase up.my own order. They didn't have the items I ordered but contact was not good. They say they were trying to contact me but I had not received any word.
13 March 2026
Reply from Tradelink
Thank you for your feedback. We’re sorry to hear about your experience and that the communication around your order didn’t meet expectations. It appears there may have been a breakdown in communication, and we understand how frustrating that would be. We appreciate you bringing this to our attention and will review our processes to improve.
Great service and price
17 March 2026
Reply from Tradelink
Thank you for your kind feedback! We’re pleased to hear you were happy with the service and pricing, and we appreciate your support.
Reply from Tradelink
Thank you for taking the time to share your positive experience—we’re happy to hear our team was friendly and communicative!
Reply from Tradelink
We're glad you found our service friendly and our product to be of high quality. Thank you for the great feedback!
TradeLink Albany
TradeLink Albany. Best service. Efficient, knowledgeable Michelle Thanks
17 March 2026
Unprompted review
Reply from Tradelink
We're happy to hear that you had such a positive experience. We appreciate you mentioning the efficient and knowledgeable service. Thank you!
Product was good but not for us
Product was good however, not as described received a refund
11 February 2026
Reply from Tradelink
We appreciate your feedback and are sorry the product wasn't as expected. We're glad you received a refund.
The product I purchased online matched…
The product I purchased online matched the description and was available for collect quickly
19 February 2026
Reply from Tradelink
We're happy to hear that the product matched the description online and was ready for collection quickly. Thank you for your positive feedback!
Reply from Tradelink
Thank you for your response. We appreciate your feedback
Reply from Tradelink
We're so happy to hear that you found our staff friendly and our prices great! We appreciate you taking the time to leave us feedback.
Simple to find what I needed on…
Simple to find what I needed on website.
Only fault was there was no click & collect that my family member could see. Item was shipped from another store promptly, great service & friendly accounts lady who organised the credit for delivery freight.
8 March 2026
Reply from Tradelink
We're glad you found what you needed on our website. We appreciate your feedback regarding the click & collect option and are happy the item was shipped promptly. We appreciate the positive comments about our team.
Very Easy
It easy to find product online and pay for it and have it delivered ready for pick up to my local store. When picking it up, my order was found quickly and paperwork checked.
Unfortunately the product didn't fit the job and so I returned it for a full refund. No problem there either.
18 February 2026
Reply from Tradelink
We're glad you found our online experience and store pickup convenient. We appreciate you mentioning how easy the return process was. Thank you for your feedback!
Reply from Tradelink
We appreciate your kind words! We are so glad that you enjoyed our team's service and had a positive experience.
Efficient & friendly
17 February 2026
Reply from Tradelink
We're very pleased to hear that your experience with us was efficient and friendly. Providing helpful and welcoming service is very important to us, so it's wonderful to know that this was reflected in your interaction. Thank you for taking the time to share your positive feedback.
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