We have purchased everything we needed for our bathroom & kitchen renovation through Tradelink. Issues have come up along the way in terms of us ordering the wrong product or the builder accidentally... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Trade link were really helpful throughout the process which included storing the bath for many months until we were ready for delivery. All reps we dealt with were lovely
Company replied
Excellent service at Gympie store for item which had to be ordered in from Brisbane. Cheryl kept me informed of progress and let me know immediately it arrived. On an extremely hot day she happily car... See more
Company replied
Ordered a kitchen sink online. Found what I wanted quickly, ordering was simple and paid without issue. 5 days later I received an email to advise that the sink had come in and was ready for collectio... See more
Company replied
![2000 Series Buttons & Bezel White [063389]](https://businessunitproducts-images.trustpilot.com/6237cd84390dccc18d04482e_300pxWide.png)
2000 Series Buttons & Bezel White [063389]
(19)
![PureMix x7 Replacement Water Filter Cartridge 12in 1Micron [139376]](https://businessunitproducts-images.trustpilot.com/6238e4b411136cfc81fa9488_300pxWide.png)
PureMix x7 Replacement Water Filter Cartridge 12in 1Micron [139376]
(8)
![Projix Toilet Roll Holder Chrome [116012]](https://businessunitproducts-images.trustpilot.com/623e9dda6763cfd8cdad066b_300pxWide.png)
Projix Toilet Roll Holder Chrome [116012]
(7)
![60Cm Slide Out Rangehood Recirculating Venting Stainless Steel [253987]](https://businessunitproducts-images.trustpilot.com/62350cd29228f0615f850679_300pxWide.png)
60Cm Slide Out Rangehood Recirculating Venting Stainless Steel [253987]
(7)
![Caravan Inline Water Filter w/ Brass Connectors 1Micron [151691]](https://businessunitproducts-images.trustpilot.com/6233da6ba4517febfec054b3_300pxWide.png)
Caravan Inline Water Filter w/ Brass Connectors 1Micron [151691]
(6)
![Easyclean Wall Top Assemblies w/Handle & Button Chrome (Pair) [133302]](https://businessunitproducts-images.trustpilot.com/623c041c9102ccb4b73f4353_300pxWide.png)
Easyclean Wall Top Assemblies w/Handle & Button Chrome (Pair) [133302]
(6)
![Easyclean Basin Top Assemblies with Handle & Button Chrome (Pair) [133301]](https://businessunitproducts-images.trustpilot.com/628096f11a1ec25622b35ea4_300pxWide.png)
Easyclean Basin Top Assemblies with Handle & Button Chrome (Pair) [133301]
(6)
![Soap Holder Chrome [158696]](https://businessunitproducts-images.trustpilot.com/637edf6ab9504938018ce207_300pxWide.png)
Soap Holder Chrome [158696]
(6)
![Pull-Out wall Spout Chrome [297368]](https://businessunitproducts-images.trustpilot.com/667ba1d3633f49482b2dfaa1_300pxWide.png)
Pull-Out wall Spout Chrome [297368]
(6)
![Cabinet On Kickboard 2 Door 2 Left Hand & 2 Right Hand Drawer 304 Stainless Steel 1200mm White 1 Tap Hole [158256]](https://businessunitproducts-images.trustpilot.com/659c70cddd61e7450f2014e5_300pxWide.png)
Cabinet On Kickboard 2 Door 2 Left Hand & 2 Right Hand Drawer 304 Stainless Steel 1200mm White 1 Tap Hole [158256]
(6)
Company details
- Bathroom Supply Store
- Home Improvement Store
- Hot Water System Supplier
- Plumbing Supply Store
- Water Filter Supplier
Written by the company
Reliability and a durability are yours when you make your selections from the Tradelink range. We know that you want the best in quality and performance from the products you buy, and we do too. That’s why we’ve partnered with the best bathroom, kitchen and laundry brands in the business, including Caroma, Phoenix, Oliveri, Raymor, Fienza and more. We recently celebrated 150 years in the industry and are proudly Australia’s oldest plumbing merchants, but at Tradelink, it’s never about us, it’s always about you! We know renovating and building can be daunting. But our specialist team is here to inspire big ideas, share our expertise, and step you through every stage of your project. We help you make things happen, and we make product selection quick and easy.
Written by the company
Contact info
Australia
- 1300 658 277
- tradelink.com.au
4.6
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tradelink Joondalup reciepted my click…
Tradelink Joondalup reciepted my click and collect order without checking that they were the correct items. I called before collecting to ensure it was all ready to go and they still got it wrong. Upon collection I pointed out that a 1200mm shower grate was missing (very easy to see because the box would be atleast 1.2 metres long?) I watched them pretend to search the warehouse for it before they blamed supplier for sending the wrong items and told me my order shouldn’t have been made ready for collection although I called and told them to double check it was correct. Do not waste your time with these clowns they have no common sense and no idea about plumbing.
12 March 2026
Reply from Tradelink
We appreciate you bringing this to our attention. We're sorry your click and collect order wasn't properly fulfilled, and that the shower grate was missing. We'll investigate what occurred with your order to prevent similar issues in the future. Thanks for your feedback.
Great service
1 April 2026
Reply from Tradelink
We appreciate you sharing your positive experience with our great service.
Website was easy
Website was easy, prompt deliver and Belmont staff were prompt and helpful
1 April 2026
Reply from Tradelink
We appreciate you sharing your positive experience with our easy website and prompt delivery. We are happy our staff met your needs.
Excellent
Excellent. Tradelink Echuca advised me to order online because not in stock and deliver to them. All done quickly without fuss. Great work Thanks
1 April 2026
Reply from Tradelink
We're happy to hear that ordering online and delivering to the store worked out so well! We appreciate your positive feedback and are glad everything was done quickly and efficiently. Thanks!
Great purchasing experience
Ordered easily and good communication throughout the process. Help with lifting the heavy item when I collected. Really good experience.
11 March 2026
Reply from Tradelink
We're happy to hear that you found the ordering process easy and appreciated the clear communication. It's great to know our assistance with your heavy item made for a good experience.
Very professional and prompt.
10 March 2026
Reply from Tradelink
We appreciate you taking the time to share your experience, and we are so glad to hear that you were satisfied with our service.
Fantastic service at Tradelink Horsham
We had such a great experience at Tradelink Horsham. Kirstin in the showroom was absolutely wonderful to work with; she made our renovation selections incredibly easy and stress‑free. Her product knowledge, patience, and genuinely helpful approach made all the difference.
If you’re renovating and want someone who really listens and guides you through the options with confidence, ask for Kirstin. Highly recommend!
23 March 2026
Unprompted review
Reply from Tradelink
We're happy to hear that you had a great experience at our Horsham location. It's wonderful to know that our team member's product knowledge and helpful approach made your renovation selections easy. We appreciate your recommendation!
Reply from Tradelink
Thank you for your kind feedback, we’re glad you had a great experience with Tradelink.
Reply from Tradelink
We appreciate your feedback and are glad our team could help, even though the items arrived late.
Reply from Tradelink
We appreciate your positive feedback! It's wonderful to know our customer service and knowledgeable team met your expectations.
Good service
25 March 2026
Reply from Tradelink
We’re really pleased to hear you received great service our team takes pride in providing helpful and reliable support, so it’s always wonderful to know it’s appreciated.
Easy to use
Easy to use, provided numerous reminder emails to collect products from local store, but staff were unaware of my order upon collection. I was unable to collect items from nearest store as no staff had a forklift license to bring stock down from racking. Having said that, staff were helpful, patient and delivered items 3 days later.
21 February 2026
Reply from Tradelink
We appreciate your feedback. We're glad the reminders were helpful. We're sorry the store staff wasn't initially aware of your order and about the forklift issue, but happy they were helpful and delivered the items.
Reply from Tradelink
We're happy to hear that you received excellent service. Thank you for taking the time to share your positive delivery experience with us!
Reply from Tradelink
We're happy to hear that ordering was easy and delivery was quick! Thank you for your positive feedback; we appreciate it.
You asked too quickly i haven’t…
You asked too quickly i haven’t received my order yet, the ordering on line was easy.
Thank you
23 March 2026
Reply from Tradelink
We appreciate your feedback and are glad the online ordering was easy. We apologize if we inquired too soon, and hope you enjoy your order!
Jackson at Belmont WA was incredibly…
Jackson at Belmont WA was incredibly helpful and went out of his way to get my product from another store within 12 hours for convenient pick up 👌the best!
23 March 2026
Reply from Tradelink
We're happy to hear that you had such a positive experience! It's great to know we could assist you so effectively and provide such convenient service. Thank you.
Good quality products
Good quality products. Excellent communication and easy collection of goods. Staff were friendly and helpful
23 March 2026
Reply from Tradelink
We appreciate your positive feedback! We're happy to hear that you found our products to be of good quality and that our team provided excellent support during collection.
Reply from Tradelink
We're happy to hear that you received the item you needed. We appreciate your feedback regarding more order updates.
Good service
Good website. I ordered a cabinet & it was ready to collect in 2 days. Friendly staff.
19 March 2026
Reply from Tradelink
We're happy you had a positive experience with our website and staff. It's great to hear your cabinet was ready so quickly. Thank you for your feedback!
Happy with Tradelink
It took almost a week for the product to reach my store, but once it arrived I got email, message, and phone confirmation. All staff I had contact with were very good.
20 March 2026
Reply from Tradelink
We appreciate your positive feedback and are happy to hear that you were pleased with our staff's support.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.