Feedback Dear Jack, I just wanted to send a quick note of thanks for your help with the Public Liability insurance for our company's operatives. I’ve just left you a 5-star review via the l... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
6.3% premium increase compared to last year. £5 discount for renewing online removed. No consideration for 10 years claim free custom. No renewal reminder 1 week before or day before due. 2 year... See more
Company replied
I’ve just taken out public liability insurance for my new mobile automotive locksmith business and I’m very pleased with the cover provided. The policy was easy to arrange, clearly explained, and... See more
Company replied
Nice, easy straightforward site. Quick response by telephone when I had to contact them. Some interesting benefits to policyholders as well. I cannot fault them.
Company replied
Company details
Written by the company
Our aim is to keep tradespeople covered against the sort of risks that could potentially stop them from trading. For insurance at trade prices - quote and buy your construction and tradesman insurance online now.
Contact info
Mill Pool House, Mill Lane, GU7 1EY, Godalming, United Kingdom
- 0800 0280 380
- enquiries@tradedirectinsurance.co.uk
- tradedirectinsurance.co.uk
4.7
Excellent
247 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Always gives you peace of mind knowing you’re covered because you never know when you’re going to need it
Good quality service been a customer for years now never look anywhere else
29 June 2026
Reply from Trade Direct Insurance
Thank you for your kind words and for being a valued customer over the years. It's great to hear that you've consistently been happy with our service. We truly appreciate your loyalty and support.
Brilliant company....
29 June 2026
Reply from Trade Direct Insurance
Thank you for your 5-star review! We're thrilled to hear you think we're a brilliant company.
Quick
Quick, efficient service with little or no hassle. Price is a touch high but guess that's the sign of the times.
24 June 2026
Reply from Trade Direct Insurance
Thank you for your review. We're delighted to hear that you found our service quick, efficient, and hassle-free.
Reply from Trade Direct Insurance
Thank you for the 5* review! We’re so glad to hear you found everything nice and easy, and that you felt it was good value for money.
Reply from Trade Direct Insurance
Thank you for your lovely feedback! We’re so pleased to hear that you found everything simple to understand and easy to renew; that’s exactly the experience we aim to provide.
Well worth giving them a try
Nice, easy straightforward site. Quick response by telephone when I had to contact them. Some interesting benefits to policyholders as well. I cannot fault them.
18 June 2026
Reply from Trade Direct Insurance
Thank you so much for your fantastic feedback! We’re really pleased to hear that you found our site nice, easy, and straightforward to use, and that our team could assist you quickly over the phone when needed. It’s also great to know you’re enjoying the benefits of being a policyholder.
!
simple to understand and renew
18 June 2026
Reply from Trade Direct Insurance
Thank you for your feedback! We’re so pleased to hear that you found everything simple to understand and easy to renew - that’s exactly the experience we aim to provide.
Reply from Trade Direct Insurance
Thank you for your fantastic review! We’re really pleased to hear you were happy with the service.
It was easy to set up and clear 👍
14 June 2026
Reply from Trade Direct Insurance
Thank you for your feedback! We’re really glad to hear you found the setup easy and clear.
helpful and quick/efficient service
6 June 2026
Reply from Trade Direct Insurance
Thank you for your great feedback! We’re really pleased to hear you found our service helpful and efficient.
We appreciate you taking the time to share your experience and look forward to supporting you again soon.
Online was easy and quick to setup and…
Online was easy and quick to setup and very good value for money
10 June 2026
Reply from Trade Direct Insurance
Thank you for your 5-star review! We're delighted to hear that you found the online setup process quick and easy, and that you feel you received great value for money.
Reply from Trade Direct Insurance
We’re really pleased to hear you had a great experience with our service. If you ever have any questions, our team is always here to help.
Very good and bonus of having 10% off…
Very good and bonus of having 10% off at trade point but the renewal offered was £40 more than i got by not renewing and starting a new policy
29 May 2026
Reply from Trade Direct Insurance
Great to hear you had a positive experience and enjoyed the TradePoint discount. We appreciate you taking the time to share your feedback, and we will review this.
Very easy to follow i feel confident in…
Very easy to follow i feel confident in the coverage of the policy ive selected
5 June 2026
Reply from Trade Direct Insurance
Thank you for your feedback! We’re really pleased to hear you found the process easy to follow and you feel confident in your cover. If you ever have any questions, our team is always here to help.
so easy to navigate and info is clear
12 April 2026
Reply from Trade Direct Insurance
We appreciate you taking the time to leave feedback, and we are pleased to hear you had a straightforward experience with us.
I find Trade Direct are easy to deal…
I find Trade Direct are easy to deal with and offer very competitive rates.
2 June 2026
Reply from Trade Direct Insurance
Thank you for your feedback! We’re really pleased to hear you’ve found us easy to deal with and competitively priced. If there’s ever anything you need, we’re always here to help.
Reply from Trade Direct Insurance
Thank you for taking the time to share your feedback. We are delighted that you have renewed your policy for another year.
Reply from Trade Direct Insurance
We appreciate you taking the time to leave feedback and pleased to hear you had a great experience.
Application was very easy to complete…
Application was very easy to complete which is good for me as was doing it on my phone
26 May 2026
Reply from Trade Direct Insurance
Thank you for your 5 star review. We are pleased you found the process easy to complete.
They let me down
I have been a loyal customer of Trade Direct Insurance for over 20 years. Both van insurance and public liability. I have never made a claim.
Earlier this year I renewed my van insurance and included brake down cover. 2 weeks after renewing my insurance, my vans slave cylinder went and I was stranded 3 miles from home. When I phoned BD Elite (Trade Direct's breakdown supplier), they told me I wasn't covered because my van was too old, and my cover expired at the same time as my previous insurance, 3 weeks earlier. I spoke to Trade Direct and they just brushed me off.
It cost me £300 to get my van recovered, and putting it mildly I'm not happy.
I will not be renewing any insurance with Trade Direct ever, and a note to Trade Direct, please don't bother writing your customary response to this review, I'm not interested, neither was your customer care team when I phoned.
No I don't recommend, and I'll never use them again.
2 April 2026
Unprompted review
Reply from Trade Direct Insurance
We appreciate you taking the time to share your experience. We’re sorry it hasn’t met your expectations and are currently looking into this.
Kind regards,
Trade Direct Insurance
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