TPT Retirement Solutions Reviews 

VERY PROFESSIONAL AND EFFICIENT IN DEALING WITH MY QUERY

Jyoti was superb just now, listened to my issue and took action to rectify it - I'm very happy with the support she just gave me, a great customer service.

You were explicit in your explanation. Your response showed that you have great skill and passionate about what you do. You were patient and showed respect and maturity in your communication.

I got through very quickly and the person I spoke to, Angel, was very knowledgeable, polite and professional. This is in stark contrast to my experience with my civil service pension and Capita.

Patience was very knowledgable and courteous with a relaxed manner dealt with my queiry effortlessley

Ritika was so kind and very helpful today she was very clear on the information I required she helped me a lot Thankyou

Sabrina was extremely helpful with me on the call , I was guided through pages of questions to answer , a very polite,proffesional kind lady who gave me the time and patience needed to fulfill my request.

I spoke with Jyoti and she understood what I was asking and confirmed the next process in my retirement process.

Very helpful

I call TPT today with an issue and have spoken to Judy. That lovely lady was very helpful, kind and professional!
Thank you very much!

It was nice to speak with Raj who explained everything for me.

Needed advice today spoke to the agent I found him very helpful and gave me the exact information I requested

The caller handler was polite and friendly and answered my query fully

Excellent fast service - five stars

Great support fro Mellissa. Questions answered clearly with no jargon. Great service

Sabrina was excellent

Raj was helpful courteous and rectified my problem

Excellent customer service,Extremly helpful.
Staff was soft spoken and calm and informative.

I had the misfortune to be enrolled with TPT for my workplace pension. I suppose it was ok at first until they decided to totally update their portal, during which time it was impossible to service your pension in any way. We were initially told this would take about 9 months to complete, but in actual fact it was extended to nearly a year, which I do not feel is acceptable. The real problems began however when I decided to take early retirement and applied to withdraw my pension pot and transfer it to another provider. To cut a long story short I applied in mid January and did not get access to my money until almost the end of May. During this time I was given deadline after deadline as to when I would receive my funds. I raised 2 complaints, both of which they acknowledged and upheld, but they still hung onto my cash. I was never given any credible explanation for the delay. I finally threatened to go to the Pensions Ombudsman and only then did they pay up. They also offered me a "goodwill payment"of £150 providing I accepted that as being the end of the matter. By this time I was sick of the whole process and so agreed to accept their offer, but even this was not forthcoming and I ended up having to follow their internal resolution procedure to get them to pay up. There doesn't seem to be any communication between their departments. The number of times I was told " I'll escalate this to my team leader"; it became their default response. No one ever called me back, despite promising to keep me updated, and I had to chase them and jump through hoops, just to get my hands on what was rightfully mine. My financial adviser told me he had never heard anything like it.