LifeSight GB - master trust pension scheme Reviews 

one of the worst and incompetent financial companies that i've ever delt with, they personally incentivised someone at my company to get the business and tomove out workplace pensions from our global corporate pension scheme which is and has always given good returns on our investments. Lifesight don't even bother to send out yearly ststements to show the ROI ( return on investment)and demonstrate how well or poorly the investment is performing. they don't even have a facility for securly contacting them thorough their website even after logging in. so I emailed them to ask why i wsnt getting any statements. after a while they asked for some security questions to be answered, which i answered by return email 3 weeks later and after further emails from me chasing up the information i still hadn't received the information whivh i had requested, today i get a password protected zip file, which i can only assume contains the information that id requested over 3 weeks ago.im assuming because there wasn't any indication of what the sttached zip was , worse still no information on what the password to be able to actually open the zip and see the attachment was. im not a mind reader! truly unprofessional and pathetic, note for any employer who this company may try to incentivise ( financially) to use them. your staff will not thank you or be happy so if you're looking for a company to manage your workplace pension schemes, I highly suggest that you look elsewhere my work colleagues have also had poor experiences when dealing with this company. our employer has confirmed that we are able to transfer funds back out from lifesight and into our global corporate pension fund but Lifesight makes it very difficult to do so and require a lot of forms to be completed. other reviewers here have highlighted this too as lifesight deters customers' from transferring funds out by inundating them with forms and obstacles even though transfers can usually be done automatically online with most other pension providers

Fantastic Experience working through the questions with the experienced staff.

Makes the life easy

Appalling company to deal with, constantly moving goalposts and woeful communication, other than computer says no type responses. Kevin was the most unhelpful person I have ever dealt with, with his obstructionist behaviour; although he probably gets a bonus for delaying the transfer of funds out of LifeSights’ account for as long as humanly possible! My transfer to L&G took over 10 months! If you Google, typical transfer times out of LifeSight, you’ll see they have form! My company switched to LifeSight to save costs and the adage “you get what you pay for” certainly applies. If you have a choice in the matter, then avoid.

This review is based on one very caring and lovely person Carmel.

She has been very understanding and walked me though the process as I am undergoing rather intense chemotherapy and my foggy brain often needed the help that Carmel gave me with a lot of care and tenacity.

I can’t stress enough that she went over and above with focus on customer service which was exemplary all of the way.

Carmel is a credit to the company and when she says she will contact me, she always does.

Thank you x

Customer service

Giulia answered my query very promptly and was very helpful.

If you have your money in Life Sight. Good luck trying to get it back out. I started this process 6 months ago and its still not been transferred over. They delay the whole process down as much as they can constantly, making all document dates months old, and then claim they have a policy of which signed docs must be dated within a month of the transfer, so you have to do the whole process again and again. In my case, documents were sent in July and they didnt do anything until September of which the 'dates' were expired. The communication has been poor from day 1. The poor admin team take all the heat and no senior management takes any responsibility whatsoever. If I had to score them out of 100, zero would be too generous. Avoid or take money out (if you can) at all costs.

Been trying to move a fund since January 2026. Now September 29th and still not managed. Been compensated £500 for all the delays but still no quick movement. Seems there systems are not fit for purpose.
How a company managing pensions can be so poor yet be allowed to continue operating is beyond me. Pension wise needs to be open and investigate all these bad reviews.

So hard to deal with. It’s like they deliberately make it impossible to move money, sort out moving to a new pension.

I have nothing to say that is remotely positive.

Lousy company

Good to have quick access during the business day as I tried to contact the team out of hours last night trying to sort out my pension. Unfortunately this has been escalated to the IT team. I await the next contact.

Very swift service, and completely reassuring chat from Jack. Thank you

I had a good experience using their webchat service, Amelia was able to answer my complex query fast and to the point.

quick response from adviser, reviewed problem and advised on next steps - helpful and clear

If I could give 0 stars, I would! In fact, LufeSight would be minus stars. Ive spent well over two months trying to transfer my pension away from this awful company, and they are essentially holding my money hostage and refusing to transfer it. I have been continually sent form after form, and its clear they don't read them, because they ask for this information again. Honestly, if you use this company you may as well kiss your money goodbye because you will never see it again! Absolute joke!

Advisor was courteous and professional! Answered all questions in one go and this has helped me to progress with my withdrawals
Many thanks Blake!

Very quick and simple process, on line chat answered all my questions. Very knowledgeable on each subject I wanted to discuss. Never had any issues navigating the Lifesight website / app. Would recommend

Continual issues with logging in/out.
Even after speaking to an advisor getting a PWR code, resetting my password! Great I logged in no problem, then tried to log back in later back to square one!
I pay monthly fees for this level of service. If it wasn’t linked to a workplace pension I’d transfer it out to 212, no fees and no hassle.

Quick and efficient.
Pity their not all like that.

Excellent, professional service from LifeSight. The whole process was handled efficiently and clearly, and I found the support I received extremely helpful throughout. Communication was prompt, knowledgeable and reassuring, and my queries were dealt with in a very professional manner. A very positive experience overall.

I had some wonderful support and help from Christina Palmer. She showed such kindness patience and empathy while dealing with my Lifesight query.
She is:
Professional
Kind
Shows empathy
Great People skills
Conscientious
Cares about people
She is a credit to her team and an absolute credit to Lifesight!