Informative series of Webinars covering all aspects of WTW LifeSight Master Trust. Phil Percival was particularly clear in the Q & A sections which followed each session.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was great to have a session explaining how to use the online tools available for managing my pension. I feel better informed
Company replied
App is good overall, can be a bit clunky at times, e.g. when trying to change LifeSight age it often bugs out and doesn’t allow you to action it. Seems there app isn’t fully optimised for usage an... See more
Company replied
Called today to get help with filling out some forms to transfer out and spoke to a lovely lady called Rosie who was brilliant. Took her time in explaining each part for me and was very patient and un... See more
Company replied
Company details
Written by the company
LifeSight is a high quality multi-employer pension trust that offers brighter futures for employees and commercial benefits for employers too.
Contact info
London, United Kingdom
- LifeSightSupport@willistowerswatson.com
- www.lifesight-epa.com
3.8
Great
363 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All quite clear and fairly transparent
All quite clear and fairly transparent
24 March 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Chris,
Thank you so much for taking the time to leave your positive feedback and for your 4* rating. Please do provide us with feedback on how we could receive a 5* rating from you in the future.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Reply from LifeSight GB - master trust pension scheme
Hi Jonathan,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Poor Communication and Handling of Transferring Out
Requested transfer to a different fund 03Feb.
Filled in all the forms and extra information requested by the 12th. 19th Feb, request referred to trustees for approval. 25th Feb, still sitting with trustees for approval. 09th March after several emails from myself and my new fund, advised trustees confirm flag removed.
Raised a formal complaint as still no answer on when I could request a transfer. Receive a formal response with timeline as above and confirming the holds removed and my transfer will be treated as a priority.
1 week later, call to follow up and am advised transfer request awaiting trustee approval. Asked to speak to a supervisor and apparently none could be found to speak to me.
Still have no idea on the status of my transfer.
Abysmal.
20 March 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Nicole,
Thank you for taking the time to leave your feedback.
I am sorry to hear that you have not been happy with your experience so far. Please let me know if you are still having difficulties at the following email address with your details and I will try my best to resolve any outstanding issues: LifeSight.Trustpilot.Support@wtwco.com
Kind regards,
Michelle
Help with pension account
I had a chat with Teddy on line regarding my pension.
I needed to know if I had amalgamated 2 pensions into my account. Teddy was very polite and helpful.
13 March 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Susie,
Thank you so much for taking the time to leave your positive feedback and for your 4* rating. I have passed your feedback onto Teddy's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Great service
I asked for transfer details and they arrived within a couple of days. Excellent service and the pack was clear and understandable. Thank you!
23 February 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Exceptional customer service
I was having a nightmare signing up and then subsequently signing into my account, but the person I spoke to at LifeSight, Rosie, was so incredibly helpful and patient, making sure I was able to get set up and logged in, even staying with me on the line while I logged out and in again just to make sure it all went smoothly. She’s an asset to the company!
11 March 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Rosie's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Reply from LifeSight GB - master trust pension scheme
Hi Orla,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Very Slow Company & Poor Customer Service
I have been trying to sort out my pension with Lifesight since December last year. It has taken so long to deal with these people and it seems their process and systems are so slow and not user friendly. I would recommend not choosing this company to manage your pension or move if like me through BSKYB you end up here.
10 March 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Alexander,
Thank you for taking the time to leave your feedback.
I am sorry to hear that you have not been happy with your experience so far . Please let me know if you are still having difficulties at the following email address with your details and I will try my best to resolve any outstanding issues: LifeSight.Trustpilot.Support@wtwco.com
Kind regards,
Michelle
Great speed and accurate information…
Great speed and accurate information provided by Teddy
6 March 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Teddy's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Great service from an operator called…
Great service from an operator called Teddy, quick & knowledgeable
4 March 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi David,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Teddy's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Teddy was great.
Teddy was great.
Also really please you got straight to a real person using the phase "can I speak to someone please"
I liked that chat stayed available
3 March 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Rosemary,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Teddy's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
The online instant messaging service…
The online instant messaging service from Life Sight is great. I was able to get my query handled with and answered very quickly and efficiently. The only reason this is not a 4 or 5 star is because I am still fairly new to the Life Sight organisation and their services.
2 March 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi,
Thank you for taking the time to leave your positive feedback and for your 3* rating.
Please let me know if there is anything more we can help you with.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
This company is an utter disgrace
This company is an utter disgrace. I am another customer who is forced to deal with this nasty bunch of incompentents, currently they are lying about SLAs and when they received requests, I HATE THEM with everything I have.
2 March 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Elizabeth,
Thank you for taking the time to leave your feedback.
I am sorry to hear that you have not been happy with your experience so far . Please let me know if you are still having difficulties at the following email address with your details and I will try my best to resolve any outstanding issues: LifeSight.Trustpilot.Support@wtwco.com
Kind regards,
Michelle
LifeSight's support team
I needed to contact LifeSight's support recently over an issue with my pension contributions.
I spoke with Elsie initially and then had a further discussion with Aaron.
They were both incredibly helpful and the outcome is a clear way forward which will resolve the issue.
It's great that you can speak with people and that they are able to support customers in this way.
17 February 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Will,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Elsie and Aaron's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Teddy from customer service
Customer service replied promptyly to my request to change settings in the investment setting area and Teddy properly guided my on the correct path. Very helpfull support
27 February 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Giovanni,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Teddy's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Excellent customer service and genuine empathy
I contacted the Web Chat for help as I needed guidance regarding my ongoing divorce.
I was connected to LUCY.
She had wonderful empathy and supported me fully with my questions. Taking her time with me and was empathic due to my situation.
27 February 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Jane,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Lucy's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
good and pleasant customer service on…
good and pleasant customer service on chat from Amelia
26 February 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Andrew,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Amelia's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Reply from LifeSight GB - master trust pension scheme
Hi Michael,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Teddy's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Teddy was quick to respond and friendly
24 February 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Callum,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Teddy's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Carmel Restored My Faith in Customer Service
I wanted to update my previous review regarding my experience with LifeSight.
After a very frustrating start, I was recently contacted by a wonderful member of the team, Carmel, who completely changed my experience. From the moment she took over my case, she explained everything clearly and patiently, step by step. She stayed on top of the issue, checked in weekly with updates, and made sure that nothing fell through the cracks.
What stood out the most was her professionalism and genuine kindness. At no point did she make me feel confused, dismissed, or minimised. Instead, she took the time to ensure I fully understood what was happening and reassured me throughout the entire process.
Carmel handled everything I was worried about and truly went above and beyond. Experiences like this restore your faith that even within large organisations, there are people who care deeply about doing their job well and supporting customers properly.
A genuine thank you to Carmel, your help and professionalism meant a lot.
24 February 2026
Unprompted review
Reply from LifeSight GB - master trust pension scheme
Hi Diana,
Thank you for taking the time to leave your feedback.
I am sorry to hear that you have not been happy with your experience so far and that you don't feel that your concerns have been addressed. Please let me know if you are still having difficulties at the following email address with your details and I will try my best to resolve any outstanding issues: LifeSight.Trustpilot.Support@wtwco.com
Kind regards,
Michelle
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