I have phoned twice and both times the staff have been very helpful. I am receiving emails about my account and the email asking me to do this survey directly into my inbox. However, emails concer... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Customer service agent was polite and attentive but coyld only provide basic help. So after 15min on phone i now gave to wait at least 14 days until a more senior person can fix my problem. Not CS ag... See more
Company replied
Spoke to JP who was absolutely amazing. He was kind polite and really helpful. He explained each procedure thoroughly and didn’t move to the next until I was sure I understood what he was explaining.... See more
Company replied
I spoke a very pleasant advisor called Raj. He listened carefully, used his knowledge to advise me regarding my query and spoke clearly. I was able to make a decision. Raj demonstrated great custom... See more
Company replied
Company details
Written by the company
TPT Retirement Solutions (TPT) is one of the UK’s leading providers of workplace pensions with 80 years’ experience of managing defined benefit and defined contribution pension schemes. It has £11.4 billion of assets under management (as at September 2025) and 490,000 members. TPT’s mission is to make pension schemes perform better for everyone, from the sponsoring employers and trustees to the members who are saving for the future. They are an innovative, forward-thinking organisation, investing in technology to improve the services they provide. TPT are ultimately owned by a pension fund, providing genuine alignment of interests with those of their clients and scheme members.
Contact info
Aire Park, 5th Floor, 3 South Brook St, LS10 1FT, Leeds, United Kingdom
- 0113 234 5500
- enquiries@tpt.co.uk
- tpt.co.uk
4.4
Excellent
2K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Andrew was personable and efficient
Andrew was personable and efficient, and he immediately sorted my problem for me.
22 April 2026
Unprompted review
Reply from TPT Retirement Solutions
Good afternoon, Sofia, and thank you for your positive review. We're pleased that Andrew was so helpful.
Customer service 5 star
The lovely lady Sabrina who i spoke to..very helpful..very chatty and knowledgeable
22 April 2026
Unprompted review
Reply from TPT Retirement Solutions
Good afternoon, Alison, and thank you for your positive review. We're pleased that Sabrina was so helpful.
Really helpful support through web…
Really helpful support through web chat, Mohammed was excellent. Website easy to navigate and lots of ways to make contact with TPT.
22 April 2026
Unprompted review
Reply from TPT Retirement Solutions
Good afternoon, Julie, and thank you for your positive review. We're pleased that Mohammed was excellent.
Ismail was very helpful and talked me…
Ismail was very helpful and talked me through hothead process. Many thanks for your patience and professionalism
22 April 2026
Unprompted review
Reply from TPT Retirement Solutions
Good afternoon, Graham, and thank you for your positive review. We're pleased that Ismail was so helpful.
Reply from TPT Retirement Solutions
Good afternoon, Pauline, and thank you for your positive review.
Agent was very patient and explained…
Retika was very patient and explained very clearly and ensured my issue was resolved
21 April 2026
Unprompted review
Reply from TPT Retirement Solutions
Good afternoon, Ola, and thank you for your positive review. We're pleased that Ritika was so helpful.
Raj is very helpful and dealt with my…
Raj is very helpful and dealt with my enquiry with great efficiency. Ive spoken to him on 2 occasions and he was very professional each time.
20 April 2026
Unprompted review
Reply from TPT Retirement Solutions
Good afternoon, Lynn, and thank you for your positive review. We're pleased that Raj was so helpful.
Customer advisor was great
Customer advisor was great, despite TPT being not great at all.
21 April 2026
Unprompted review
Reply from TPT Retirement Solutions
Good afternoon, Jaroslaw, and thank you for your positive review.
Polite and explained politely
21 April 2026
Unprompted review
Reply from TPT Retirement Solutions
Many thanks, Gratiana.
The staff member Usman/Mohammed were…
The staff member Usman/Mohammed were very helpful and patience.
21 April 2026
Unprompted review
Reply from TPT Retirement Solutions
Good afternoon, Marie, and thank you for your positive review. We're pleased that the team were so helpful.
Paula was amazing and took the time to…
Paula was amazing and took the time to answer all of my questions and giving explanations to her answers
20 April 2026
Unprompted review
Reply from TPT Retirement Solutions
Good afternoon, Nancy, and thank you for your positive review. We're pleased that Paula was so helpful.
Reply from TPT Retirement Solutions
Many thanks for your positive review, Louise.
Excellent customer service
Excellent customer service - really clear and efficient - thank you Ismail!
21 April 2026
Unprompted review
Reply from TPT Retirement Solutions
Many thanks for your positive review, Amanda.
Ismael was very helpful with what i…
Ismael was very helpful with what i needed to know and explained exactly how things were going .
21 April 2026
Unprompted review
Reply from TPT Retirement Solutions
Good afternoon, John, and thank you for your positive review. We're pleased that Ismail was so helpful.
Today Raj was an absolute pleasure he…
Today Raj was an absolute pleasure he really helped me to access what I needed to do with ease.
Raj has excellent customer service skills
Truly grateful
21 April 2026
Unprompted review
Reply from TPT Retirement Solutions
Good afternoon, Nicola, and thank you for your positive feedback. We're pleased that Raj was so helpful.
Reply from TPT Retirement Solutions
Many thanks, Mohinder.
Online account
I had not created an online account and now need to - to manage a pot transfer (that has been ongoing for over 1 year!!!). Initially TPT requested (for security reasons) all of my personal data (DoB, NI number, address, email etc etc)be sent in one email, which I refused to do. I found my original joiners email with links that had expired forward that to the help team and they then resent an updated version of that and everything was so easy to just create an account and check my pension status.
I just hope they get the pension pot transfer in scheme up and working asap, potential i am loosing money.
20 April 2026
Unprompted review
Reply from TPT Retirement Solutions
Good afternoon, and thank you for your feedback. Should you require further help, please do not hesitate to contact the team.
Matthew Mayhew was very Professional…
Matthew Mayhew was very Professional and gave exceptional service he listened to my concerns and gave me the best advice and helped me with anything I didn’t understand it was good to have continuity with one person and he kept me informed on what was happening and how long things would take he was very polite and his tone of voice was of someone that knew what they were talking about. I could tell he was very experienced.
20 April 2026
Unprompted review
Reply from TPT Retirement Solutions
Good afternoon, Tracey, and thank you for your positive review. We're pleased that Matthew was so professional.
Great efficient service and staff…
Great efficient service and staff member extremely helpful
20 April 2026
Unprompted review
Reply from TPT Retirement Solutions
Good afternoon, Paul, and thank you for your positive review.
Very polite
Very polite, took time to listen to me, was understanding, helpful and answered all my questions.
17 April 2026
Unprompted review
Reply from TPT Retirement Solutions
Good afternoon, Musa, and thank you for your positive feedback.
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