I couldn’t remember my membership number so called TPT expecting to have to wait awhile on the phone but to my surprise & delight, I was put through straight away. Raj was extremely helpful not onl... See more
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TPT Retirement Solutions (TPT) is one of the UK’s leading providers of workplace pensions with 80 years’ experience of managing defined benefit and defined contribution pension schemes. It has £11.4 billion of assets under management (as at September 2025) and 490,000 members. TPT’s mission is to make pension schemes perform better for everyone, from the sponsoring employers and trustees to the members who are saving for the future. They are an innovative, forward-thinking organisation, investing in technology to improve the services they provide. TPT are ultimately owned by a pension fund, providing genuine alignment of interests with those of their clients and scheme members.
Aire Park, 5th Floor, 3 South Brook St, LS10 1FT, Leeds, United Kingdom
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Ritika was so helpful and just so lovely. I was having trouble trying to complete my form. Ritika was very knowledgeable and went above and beyond to help me.

Reply from TPT Retirement Solutions
IThis morning I spoke to Judy regarding my issue to access to my tpt account, she was so kind and she clearly spoke to me easy language. She tried to help but I could not do what she told me to do.
I appreciate her customer service.
Many thanks for help and good assistance.

Reply from TPT Retirement Solutions
The operator's communication was exceptionally clear and concise, demonstrating a comprehensive understanding of my inquiries. This significantly contributed to a highly satisfactory experience.

Reply from TPT Retirement Solutions
All the staff on the phones are generally pretty good, my only criticism from my own personal experience was the length of time it took to actually receive my money, uploaded documents with the aid of one of the customer service assistants, but then they disappeared into the ether. Had to then send by signed for post, the whole process took several weeks, whereas NEST took 5 working days and all received.

Reply from TPT Retirement Solutions

Reply from TPT Retirement Solutions
Raj was clear and to the point…. He was knowledgeable and advise for what I needed to to send my ID
Can’t that him enough he was also patient and polite

Reply from TPT Retirement Solutions
Jyoti listened to me and took time to get the right information and pass it on to me

Reply from TPT Retirement Solutions
I was lucky enough to speak to Sabrina for the second time this week. I can't praise her enough, she is exceptionally patient, clear with her information and very helpful.
Thank you so much

Reply from TPT Retirement Solutions
Spoke to a lady called Sabrina who was very helpful especially when you are not sure what you are doing creating account.

Reply from TPT Retirement Solutions
The guy I spoke with is excellent I’m very impressed

Reply from TPT Retirement Solutions
Raj was very patient and answered my questions with confidence and understanding.
Full marks for communication.
Thanks very much Raj.
Kind regards
Richard Stanton

Reply from TPT Retirement Solutions
The Call handler was extremely helpful professionally trained and very patient. resolved all my issues beyond my expectations. Excellent customer service

Reply from TPT Retirement Solutions
Very nice lady. I formation in needed was quick and accurate

Reply from TPT Retirement Solutions
Very kind and sounded good with good customer service

Reply from TPT Retirement Solutions
Raj was very helpful and dealt with my enquiry simply and clearly. Thank you

Reply from TPT Retirement Solutions
Great customer service, very helpful in every way

Reply from TPT Retirement Solutions
Fast response to my call , nice helpful girl Sabrina , very helpful and sorted all very fast and efficiently

Reply from TPT Retirement Solutions
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