TPT Retirement Solutions Reviews 

2,188
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,619 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and customer service representatives for being exceptionally helpful, patient, and highly knowledgeable during phone calls. Consumers note that the professional support provided makes navigating complex pension information and successfully completing necessary paperwork straightforward and smooth. However, some customers also noted ongoing frustrations regarding long waiting times on the phone and occasional difficulties with website access or communication gaps between departments. A few other people also felt that response times for emails were rather slow and that resolving administrative issues required multiple follow-ups.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently helpful,... See more

Customer service

Customers had positive experiences with customer service, noting that assistants are helpful, polite, and... See more

Service

People report positive experiences with service, noting that staff members are very professional, polite, and... See more

Response time

Consumers find response time to be ambiguous, with highly mixed experiences regarding communication speed.... See more

User experience

Clients share positive opinions on user experience, finding the process very easy and straightforward.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I couldn’t remember my membership number so called TPT expecting to have to wait awhile on the phone but to my surprise & delight, I was put through straight away. Raj was extremely helpful not onl... See more

Company replied

Rated 5 out of 5 stars

I would personally like to thank Sabrina & Angel from TPT retirement solutions .. I Have had a bumpy road trying to gather paperwork for my 3 pension pots .. They were in different departments & the o... See more

Company replied

Rated 5 out of 5 stars

I called because I was receiving emails about my queries that were incorrect with no explanation. I spoke with Luke for my first query, who understood, explained and informed me of my next steps by. T... See more

Company replied

Rated 5 out of 5 stars

I received an email from T. P. T regarding a small pension pot. I had completely forgotten all about it TBH. I made a telephone call to the company and spoke with a young man by the name of Raj. He sp... See more

Company replied


Company details

  1. Pension Fund

Written by the company

TPT Retirement Solutions (TPT) is one of the UK’s leading providers of workplace pensions with 80 years’ experience of managing defined benefit and defined contribution pension schemes. It has £11.4 billion of assets under management (as at September 2025) and 490,000 members. TPT’s mission is to make pension schemes perform better for everyone, from the sponsoring employers and trustees to the members who are saving for the future. They are an innovative, forward-thinking organisation, investing in technology to improve the services they provide. TPT are ultimately owned by a pension fund, providing genuine alignment of interests with those of their clients and scheme members.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 99% of negative reviews

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4.6

All reviews

(2,188)

1,614 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ritika is definitely an asset to your company

Ritika was so helpful and just so lovely. I was having trouble trying to complete my form. Ritika was very knowledgeable and went above and beyond to help me.

21 August 2026
Unprompted review
TPT Retirement Solutions logo

Reply from TPT Retirement Solutions

This is great to hear, Sandra - thank you for your kind words about Ritika.

Rated 5 out of 5 stars

This morning I spoke to Judy regarding…

IThis morning I spoke to Judy regarding my issue to access to my tpt account, she was so kind and she clearly spoke to me easy language. She tried to help but I could not do what she told me to do.
I appreciate her customer service.
Many thanks for help and good assistance.

21 August 2026
Unprompted review
TPT Retirement Solutions logo

Reply from TPT Retirement Solutions

This is great to hear, Albert - thank you for your kind words about Judy.

Rated 5 out of 5 stars

The operator's communication was…

The operator's communication was exceptionally clear and concise, demonstrating a comprehensive understanding of my inquiries. This significantly contributed to a highly satisfactory experience.

10 August 2026
Unprompted review
TPT Retirement Solutions logo

Reply from TPT Retirement Solutions

This is great to hear, Gus - thank you for the positive feedback.

Rated 4 out of 5 stars

All the staff on the phones are…

All the staff on the phones are generally pretty good, my only criticism from my own personal experience was the length of time it took to actually receive my money, uploaded documents with the aid of one of the customer service assistants, but then they disappeared into the ether. Had to then send by signed for post, the whole process took several weeks, whereas NEST took 5 working days and all received.

19 August 2026
Unprompted review
TPT Retirement Solutions logo

Reply from TPT Retirement Solutions

Hi Eddie, and thanks for taking the time to tell us about your experience. I'm sorry that some elements of our service didn't meet your expectations, and may have caused some frustration. Your feedback is noted and shared with teams around our business, so that we can continually improve our service to you, but if there's anything else we can do to help, please don't hesitate to get back in touch. Thank you.

Rated 5 out of 5 stars

Raj was clear and to the point…

Raj was clear and to the point…. He was knowledgeable and advise for what I needed to to send my ID

Can’t that him enough he was also patient and polite

19 August 2026
Unprompted review
TPT Retirement Solutions logo

Reply from TPT Retirement Solutions

This is great to hear, Margaret - thank you for your kind words about Raj.

Rated 5 out of 5 stars

Jyoti listened to me and took time to…

Jyoti listened to me and took time to get the right information and pass it on to me

19 August 2026
Unprompted review
TPT Retirement Solutions logo

Reply from TPT Retirement Solutions

Good afternoon Jude, and thank you for telling us about your experience with Jyoti - it's really helpful to hear your feedback.

Rated 5 out of 5 stars

I was lucky enough to speak to Sabrina…

I was lucky enough to speak to Sabrina for the second time this week. I can't praise her enough, she is exceptionally patient, clear with her information and very helpful.
Thank you so much

19 August 2026
Unprompted review
TPT Retirement Solutions logo

Reply from TPT Retirement Solutions

This is fantastic to hear - thank you for sharing your experience with Sabrina!

Rated 5 out of 5 stars

Spoke to a lady called Sabrina who was…

Spoke to a lady called Sabrina who was very helpful especially when you are not sure what you are doing creating account.

19 August 2026
Unprompted review
TPT Retirement Solutions logo

Reply from TPT Retirement Solutions

We're pleased Sabrina could help get you set up, Janet - thank you for taking the time to feedback.

Rated 5 out of 5 stars

Raj was very patient and answered all my questions

Raj was very patient and answered my questions with confidence and understanding.
Full marks for communication.
Thanks very much Raj.
Kind regards
Richard Stanton

19 August 2026
Unprompted review
TPT Retirement Solutions logo

Reply from TPT Retirement Solutions

It's great to hear about your call with Raj, Richard - thank you for sharing your views.

Rated 5 out of 5 stars

The Call handler was extremely helpful…

The Call handler was extremely helpful professionally trained and very patient. resolved all my issues beyond my expectations. Excellent customer service

19 August 2026
Unprompted review
TPT Retirement Solutions logo

Reply from TPT Retirement Solutions

Good afternoon David. Thanks for taking the time to feedback - we're really pleased to hear you had such a positive experience.

Rated 5 out of 5 stars

Concise and very helpful

18 August 2026
Unprompted review
TPT Retirement Solutions logo

Reply from TPT Retirement Solutions

Good morning Mr Cook, and thank you for taking the time to share your feedback - we're pleased we were able to help.

Rated 5 out of 5 stars

Raj was very helpful and dealt with my…

Raj was very helpful and dealt with my enquiry simply and clearly. Thank you

18 August 2026
Unprompted review
TPT Retirement Solutions logo

Reply from TPT Retirement Solutions

Hi Sarah - we're pleased Raj was able to help with your query. Thank you for sharing your experience with us.

Rated 5 out of 5 stars

Great customer service

Great customer service, very helpful in every way

18 August 2026
Unprompted review
TPT Retirement Solutions logo

Reply from TPT Retirement Solutions

This is great to hear, Rich - thank you for taking the time to tell us about your experience.

Rated 5 out of 5 stars

Fast response to my call

Fast response to my call , nice helpful girl Sabrina , very helpful and sorted all very fast and efficiently

18 August 2026
Unprompted review
TPT Retirement Solutions logo

Reply from TPT Retirement Solutions

Good morning Mrs Pitman, and thank you for telling us about your call with Sabrina - we're pleased she was able to get things sorted for you.

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