Toyota Reviews 

I’m extremely disappointed with Toyota’s customer service. My hybrid 12V battery failed after just over a year, which is unacceptable for a car of this age. Despite the urgency of the issue, the earliest service appointment I was given was in almost 3 weeks—far too long to wait for a critical fault.

To make matters worse, Toyota refused to provide a courtesy car or any form of compensation, leaving me without a reliable vehicle. For a brand that prides itself on quality and customer care, this experience has been frustrating and disappointing.
I expected better support for such a significant issue, and I hope Toyota reconsiders how they handle urgent cases in the future.

I am extremely disappointed with Toyota’s customer service. No matter which channel I use—phone, email, or even visiting in person—getting a clear answer is nearly impossible. They either don’t respond at all or give vague, unhelpful replies.

To make matters worse, despite buying a brand-new car from an official Toyota dealer just two months ago, they now want to charge me just to check a faulty part! This is absolutely unacceptable for a vehicle still under warranty. Instead of standing behind their products, they seem more interested in squeezing every last penny out of customers.

Toyota’s reputation for reliability means nothing if their service is this poor. I expected much better, and I will seriously reconsider buying from them again.

In a struggle with Toyota UK to repair the car under warranty.

Bought new Toyota, the 'app' technology is hopeless, issues with the car. Tried to call and its says 'too busy to help' and its 21 days for an email response!

Had the misfortune of meeting the most rude, unhelpful and unprofessional sales people I have ever encountered in my entire life, after I stupidly visited the Guildford branch at Slyfield industrial estate. I advise anyone to stay clear of this branch ( which actually is maybe what's happening, as no customers in there) and look elsewhere. Somewhere with decent customer service and with staff that have the decency to at least know how to smile.
One can only imagine what after service a customer would receive.
Dreadful place!

Ive just purchased toyota aygo X exclusive and i love it Ben,andrew and tom were absolutely brilliant.nothing was too hard for them if I needed anything they were always at end of the phone my 2nd car from toyota this is why I'm leaving 5 star review these 3 are absolutely 👏 brilliant.and now I have the car they emailed to say any problems to go back and they will sort it i know I keep saying this but they deserve the world what lovely bunch toyota swansea 😁

Toyota Finance is the worst company I have ever had to deal with. Cannot get through on the phone, no return calls and if you log on to the portal and send a message it is a standard reply no one appears to read the actual content of the message. I cannot wait to get rid of this company, they are extremely unhelpful and are not interested in the customer.

I bought a 4k miles year old aygo edge, and found it to be very poorly built, it rattles and creaks ,the front seats sag and the seat material is baggy and badly fitted .
Awful after sales service .

I have always been pleased with Toyota hedge end and really happy with both my Lexus and Toyota.

On my last two visits inspite of inspections, videos, reports and leaving the car for a full day they have really struggled to address a repeating problem.

Every time I close any of the doors or hatch back I get an after vibration noise from under the car.

Having been assured by Toyota that there is no problem I called the AA out yesterday to address another issue.

As soon as the AA looked underneath the car when I closed the door, he said I can see the heat shield over the exhaust, is moving and one has come away, it's obvious with a visual inspection.

Perhaps Toyota had no one to close the door whilst another view underneath, I'm not sure.

To complete the story I've just emailed Toyota with all my details including the car registration only to have a return email asking for exactly the same details, perhaps this why my problem was not addressed.

With better oversight this site could be Gold Standard.

Has anyone else had the same issued with Best Practice and Duty of Care, perhaps more training and supervision is needed.

Purchased a Toyota CHR Sport from Frf Cardiff in November 2024 and paid to have Front and Rear Dashcam Fitted at a cost of £387. As I live in Callington Cornwall so I paid £99 for delivery. When I took delivery of my car I noticed that there was No Box, instructions, SD Card etc. for the dash a m so I have Emailed Salesman no fewer than Six Times I also Emailed the Sales Manager NO RESPONSE! I have even telephoned the sales team and they were supposed to give me a call back. NO RESPONSE. Very angry at after sales service NON EXISTANT.

After 30 very happy years of owning a few Toyotas, we had been 100% happy until now.
Our Yaris Cross is only 18 months old and decided to stop dead in a car park. After calling out Toyota assist we were informed this was a known complaint. After further investigation both on line and from Toyota we have discovered the 12V battery looses power unless it’s left running on the drive way or taken for a long run every few days.
We have bought Toyota for their reliability and economy. This common fault is the complete opposite of what we want. To take unnecessary long journeys is not only expensive but environmentally unfriendly.
Being both elderly, and living away from any bus route we need a reliable car.
It looks like Toyota are not interested. This fault needs addressed and any car who has this problem needs to be resolved

Toyota have had my car waiting for a part in their garage for 5 months and STILL no end in sight. Supposedly just waiting for an alternator to come back into stock?!?! Everytime I call to ask for an update I am told they still cant order the part. HOW nearly half a year down the line have they still not been able to source an alternator? I had the car for 10 months and this issue came about. Wish I had gone elsewhere. Lets only hope its fixed before 2026...

My mum placed a deposit on a Toyota Yaris in the Cambridge Branch on the 28th December. She is very stressed out as she still waiting for the refund despite several phone calls to the office.

My screen wash stopped working, I called and was asked to go in where Shiela advised fuse blown and with the help of mechanic, they sorted this quickly and washed and hoovered the car, also reset warning light, great service at Toyota Cameron Toll, thank you

All we can say is usless

We came into the showroom just a few days ago and was miserably met by fleeing salesmen
Eventually after asking for help MARTIN came foward.

We asked him to show us a car we went onto buy somewhere else and he miserably walked over to get jump leads .

This was the worst experience we've ever had

We went onto another dealership and spent 35,000 pounds

Martin Southport branch , you clearly dispise your job , you was miserable ,un helpful and dam right rude .

You need to retire as sales is no longer for you .

Toyota , vet your staff.

Toyota finance website is a joke I have made an account with them and every time I try to sign in it says I am not registered with them. I am wanting to pay settlement figure but don`t know how I can pay them.

Big shout out to Daniel in Toyota Dunfermline who ordered then put on wheel trims in middle of torrential freezing rain on Hogmanay. TREMENDOUS customer service and I shall recommend him. THANK YOU!

I bought my Toyota Yaris from Steven eagall in 2017. I have had it serviced by them regularly. I have just sold it due to having to give up driving,However in all that time it cost me the princely sum of a windscreen wiper blade. The car never let me down and always ran perfectly. I don’t understand why there so many negative reviews regarding Toyota

As a long-time admirer of Toyota, I purchased a Toyota RAV4 (2020) on August 3rd, 2023, from Snow Toyota in the UK. My choice was driven by Toyota’s reputation as one of the most reliable car brands in the world. I took great care of my car, including using a steering wheel lock and disabling the keyless entry system daily to protect against potential key signal cloning.

However, my experience with Toyota UK has been deeply disappointing.

On March 13th, 2024, Toyota issued a statement acknowledging a security vulnerability in their vehicles, including the RAV4, related to the CAN bus system. Despite the severity of this issue, I was never notified or warned about it.

On July 26th, 2024, I completed my car’s MOT at Steven Eagle Toyota. Shockingly, despite the inspection, no mention of this vulnerability was made to me.

Unaware of this critical issue, my RAV4 was stolen on October 12th, 2024, using the same security flaw Toyota had publicly disclosed months earlier. Evidence from security camera footage, feedback from property management, and the repair company confirmed the theft method.

After recovering the car via GPS tracking, the damage required repairs. However, the insurance company’s repair request for dashboard and steering wheel replacement was met with an exorbitant £10,000 repair estimate from Toyota—nearly half the car’s value (£21,000).

Toyota’s response was dismissive. They refused to take responsibility for the incident or offer meaningful support. Their only suggestion was fitting a tracker, which I already had. Based on UK regulations, issues of this magnitude warrant a recall and a solution, yet Toyota provided neither. When I contacted Toyota’s customer service, they confirmed there was no assistance available for victims like me.

Ultimately, I lost my car, declared a total loss after two months of delays. While my insurance offered excellent support, my faith in Toyota was shattered.

What’s particularly troubling is Toyota UK’s inconsistent communication. While they claim not to store customer details, I still receive marketing advertisements from the dealer I used. They could have used this same communication channel to warn customers about the security vulnerability.

In the past six months, I recommended Toyota to two friends, and they made purchases based on my suggestion. However, after this ordeal, I will never recommend Toyota to anyone again. I have also shared this experience with those friends and others, discouraging them from trusting the brand.

For reference, here is the link to Toyota UK’s statement where other victims have shared similar experiences: please in google search for toyota-gb-statement-on-vehicle-theft

Toyota’s lack of accountability and support has left me deeply disappointed. I expected better from a company of this stature.

I will never buy another Toyota vehicle.

My5. 5 year old Corolla had an issue with a defective washer pump, they arranged to pick it up from my work. Returned after replacement, Thank you Toyota Birmingham, next called for a service as I had a reminder, arranged for the next day, tofay
Excellent thank you.