Toyota Reviews 

STONEACRE phoned me to sell me their MOT test cover which is £30. I had this on my previous Toyota and had not used it as car was only 2 years old when p/x against the new one.
When i asked the guy to transfer the cover to my new car he said it would be £10 admin fee!
I said NO.
Next time I will buy Ford.

I hired a Toyota C-HR under a leasing agreement with services included through Kinto UK. On 01/10, I tried to start my vehicle, but it was completely off. The keys don't (un)lock the car, the ignition doesn't run, and so on. The road assistance sent someone who charged it not once, but twice, and asked me to drop my vehicle immediately at the closest Toyota dealer, which I did that same evening. However, the local Toyota dealer didn't allow me to leave the car there. I returned home, and the vehicle was off again the morning of 02/10.

The nearest Toyota dealer informed that the earliest available time slot is on 24/11. Since my leasing agreement includes services, and this is the first time I've needed Toyota's assistance, this entire situation is unacceptable and deeply frustrating.

Kinto said repeatedly that they only manage the finance piece, and I need to discuss any service-related enquiries with Toyota itself. The most they can do, as they stated, is also to try to contact Toyota. Additionally, they noted that if I replace the battery at a non-Toyota repair centre, Toyota may refuse to address similar issues in the future. In other words, I'm stuck and paying for a vehicle I cannot use.

As an engineer, I chose a Toyota vehicle due to its reliability, and at the time, I believed it would offer seamless service. Additionally, the issue with the ignition battery can lead to other problems. Considering the time the vehicle will stay off waiting for a repair, even the main battery might fail, which is much more problematic to solve.

If you believe leasing a Toyota vehicle with services included will give you peace of mind, think again. The waiting time is ridiculous, and contacting them is also problematic. Not for nothing, the traditional vehicle manufacturers are being crushed by new makers.

Title: Very disappointed – major suspension issue just four months after purchase

I bought a Yaris 2019 from Group 1 Toyota (North Nottingham) in May 2025. After only four months of ownership, during a routine Toyota service, it was found that the front wishbone rear bushes are cracked and debonding.

Toyota provided a repair estimate of around £1,100, which is a significant cost. Based on general maintenance knowledge, suspension bushes normally last 5–8 years or around 60,000–100,000 miles, so this kind of damage appearing so soon is highly unusual and suggests the issue may have already existed when the car was sold.

I have contacted the dealer several times but have received no reply. Having such an expensive fault appear within four months and getting no after-sales support is very disappointing.

I hope this review helps other customers understand my experience and make more informed decisions.

Bought a Toyota Yaris cross from Hills of Woodford. Absolutely love the car and Mark Graham was so helpful and courteous. He certainly knows his stuff and took time to talk me through all the modern fittings that I have never used before. He is an asset to Toyota. Thank you so much again Mark.

AJ was brilliant 👏 throughout and sorted everything for me so it was less stress. Everytime AJ deals with stuff for him his customer service is excellent and he goes above and beyond to help me get sorted
AJ works at the Peterborough garage.

Bought replacement car. From Snows Toyota Poole. Steve was a very pleasant salesman and helped me with choice of car

Very poor customer service. I am now on my 13th Toyota and this is the only bad one I have had. Toyota sent an email to me saying nothing wrong with the car and they had checked with the garage. I have had it back to the garage and they agreed with me about the faults, so Toyota can't have checked with the right person.

I bought a Toyota Aygo 2025 cross from RRG Toyota Stockport.
They were really helpful and gave me 2 test rides before purchase as I had never driven an automatic car before. Jason the assistant manager was brilliant, he was friendly and very helpful as were all the staff I dealt with. I love the car and I'm grateful to Jason for helping me.

We had a problem resetting our digital display on our C-HR car. So we went back to the dealership where we had brought the car in Enfield for help. My husband went into the building, where he was ignored by all salesperson, but fortunately a young man from the parts department was passing by and offered to help. He was helpful and resolved our problem. He was so knowledgeable about our car and showed us features which we should have been shown when we brought the car. So thank you Jerry.

Having owned Toyotas from new for the last 30 years and having them dealer serviced and MOT'd I'm sorry to say that my relationship with Toyota is ended.
Dealerships are fine with servicing new cars, oil filters oil etc. The "health check" raised issues such as suspension bushes being worn on a 30k mile 3 year old car at its first mot and subsequently on later services and MOTs. Fair enough there are warnings of things like disks and pads and tyre wear which need addressing. The quotes for the dealership addressing some of the bushes 'advisories' are eye watering. Also the dealership does the MOT itself. Having done some of the work myself using aftermarket parts and then taking the vehicle to an independent MOT station it passed with no advisories including unchanged rear bushes which the examiner said were fine. Sold the vehicle, I have no faith in dealerships doing all the servicing, health checking and MOT processes together to ever want to own a new Toyota again.

We recently bought a Toyota yaris cross and Mr Ian Mossop was extremely helpful and showed us a few models Previously we had the CHR .
It is so nice to treated as valued customers, we have been kept informed about our vehicle all the way.
When we arrived on 22nd September 2025 the car had a huge cover over it with a sign saying congratulations, and a beautiful bouquet of flowers .
Customer service at its best Highly recommend Toyota Vantage Preston.

I’m very disappointed with my experience with the Toyota C-HR. Bought it end of June 2025 after 2 weeks having tracking issues then after 2 months passenger speaker stop working now again tracking issue what kind of quality is this? While the design is stylish, the car feels underpowered on highways and the fuel efficiency does not match Toyota’s claims. Rear seating and boot space are cramped, making it impractical for family use. The ride is uncomfortable, with stiff suspension and significant road noise. In addition, the infotainment system feels outdated compared to other vehicles in the same segment.I expected better quality, comfort, and reliability from Toyota, but the C-HR has not lived up to the brand’s reputation. I hope Toyota takes this feedback seriously, as this model does not meet the standard I anticipated.”

I bought a Toyota Yaris Cross in August 2025 from Group 1 Liverpool, believing it was a brand-new 2025 model. I was excited, but later found out from Toyota UK,

it is actually a 2024 MODEL (MY24)

but I paid the full 2025 MODEL (MY25) price without ever being told.

From the first week, the car had serious rattling faults that the dealer attempted 2 times and failed to fix.

TWO WEEKS after purchase, they REFUSED my request for a refund under the Consumer Rights Act and pressured me to repair and keep the car.

REFUSED to return the car and pointed me to the MOTOR OMBUDSMAN

I now feel disappointed, unsupported, and left paying monthly finance for a car that is both faulty and not what I believed I was buying. This situation has caused me huge anxiety and stress.

My case is now with the Motor Ombudsman and Toyota Financial Services for review.

I wanted to share my experience here so other customers are aware.

I took out a service plan , on a new Toyota which said guaranteed for duration of your plan,the service,parts and labour are all paid for. Took my car to parklands Toyota Truro for a it's second service and was changed £15.00 shortfall,my direct debit are all up to date.

Toyota.co.uk provides a clear and professional online experience. The website is easy to navigate, with detailed information on models, specifications, safety features, and warranties. Configuring a vehicle online is straightforward, and all official documentation and resources are easy to access.

My dealings with Toyota UK customer service have also been excellent. They were responsive, professional, and helpful in answering all my questions, which gave me full confidence when ordering my brand-new RAV4 2025. The car itself is amazing — very comfortable, reliable, and packed with modern safety features.

It’s worth noting that dealings with a local dealer may be quite different from Toyota UK, as they are separate companies. My experience with Toyota UK was outstanding, though individual dealer experiences may vary.

Overall, Toyota.co.uk and Toyota UK customer service together provide a trustworthy and informative experience for anyone looking to buy a Toyota.

Toyota is joke bought brand new 2023 Corolla brook down injector 5 time the worst decision in my life I made to buy new Toyota cost me over 33k now the service price is joke they are not accept quick fit service beacuse quick fit service a lot cheaper Toyota is reaping off

This review is for Toyota in France. But being the same company they can all take some responsibility. One of the worst experiences of my life. My wife lost both her parents within 6 months and was left with a car from Toyota. They called and left 3 messages with them. Emailed Toyota Succession with all the details and received no response. Living in England left us with a problem so we took the car back. They point blank refused to take it. Lying about insurance and telling us the director was on holiday. When we tried to leave without the car they stopped us. Literally standing in front of our hire car. Magically the director returned from his holiday. He let us leave the car so they could sort out the finance. The car finance said we owed €22k. They could sell the car for €30k. But. They still insisted we pay them a conveniently round €2200 euros for them to take it back early. We are still not sure what that was for. At a time when someone is grieving a company like Toyota should be expected to show sympathy and grace. They don’t. They lie to you to try and make money out of your misery. Very very poor.

I was really upset and unhappy with the service I received yesterday am thinking of going elsewhere in the future

Bought yaris 10 days ago paid £8400 from toyota dealers I asked all the questions on the phone before I transferred the funds asked weather car delivery will be free told me yes after couple of days met the advisor at other dealers hand over charge me for delivery ,I asked before I bought the vehicle has it got 2 keys told me yes on the day he only came with one key told me you should get other key in next couple of days well now his saying it will take upto 6 months basically he lied to me I asked him are you going to service told yes have service book no stamp in book don't know weather its been serviced at all really gutted with wakefield toyota all I have had lies after lies keep away from this dealers I need to take it further it's all my hard earned money I paid and I get this service from them

Had really good customer service Lee couldn't of done any better thank you for all your help and going above and beyond. Queensferry toyota garage