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TVape Reviews 

1,613
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Considering 1,202 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent customer service and helpful staff, noting their professionalism and willingness to assist with inquiries. Many consumers are also very satisfied with the product quality, finding items to be exactly as described and working well. Additionally, people appreciate the fast and reliable delivery service, often receiving their orders quickly and without issues. The company's efficient warranty processing and competitive pricing are frequently highlighted as positive aspects. However, some customers also noted issues with product quality, reporting devices that were defective, ineffective, or had safety concerns. A few other people also felt that delivery was sometimes slow, lacked tracking updates, or arrived later than expected.

What people talk about most

Product

People report positive experiences with products, highlighting that many items are exactly as pictured and... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the fast and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpfulness, patience,... See more

Service

Reviewers mention positive feedback about service, consistently praising its speed, courtesy, and exceptional... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What made my experience so positive was I was emailing someone who works there and in typical old lady fashion, I can't find the email or his name but he was really nice, friendly and very helpful. N... See more

Rated 5 out of 5 stars

I was fairly impressed with this website. Item I received was EXACTLY like the picture and worked exactly as described. Shipping was Canada Post, that's the only thing I would change but otherwise the... See more

Rated 5 out of 5 stars

Unlike most 'AI Assistants' this one was actually really helpful. I'm fairly confident I ended up speaking with a real person (Lisa) halfway through - but regardless - I was very impressed. She hooked... See more

Rated 5 out of 5 stars

You processed my order flawlessly. It was delivered on time to the correct address. When I ordered this product, (my third 'LITL 1' vape with an extra mouthpiece), your order dept. included the extr... See more


Company details

  1. Vaporizer Store

About TVape

Written by the company

The TVape Advantage: Selection, Support, and Quality

Written by the company

At TVape, we make it easy to find the perfect vaporizer with a wide range of devices from all the major brands—Zeus, Puffco, Utillian, Tronian, PAX, and more. Whether you’re just starting out or a seasoned enthusiast, our team is here to guide you before, during, and after your purchase, helping you choose the right device and accessories. We back every product with easy returns, reliable warranties, and responsive technical support, so you can shop with confidence. Our competitive pricing, price-matching policy, and dedication to quality make Tvape the go-to destination for vaporizer hardware. TVape – premium hardware, trusted brands, expert guidance, and an experience built around you.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,613)

1,243 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome service

I called tvape needing a portable vape and Nic answered all my questions and collected all my info so he could set me up quickly and hassle free with my preferred item. Thanks Nic for your awesome service

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service.Super easy to…

Great customer service.Super easy to deal with and good prices. I had a question, Lisa responded to my chat text, and took care of me immediately. Then she helped me place my order. This wasn't my 1st order, and it won't be my last. Give these guys a try, you won't regret it.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Had an issue with the delivery of my…

Had an issue with the delivery of my original order. Ahmed reached out and offered me an additional 10% offer on my future order. So I took advantage of Ahmed's kind offer and or the Megatron.
Super happy with the product ☺️

29 June 2026
Rated 1 out of 5 stars

Do your research!

I feel so stupid. I didn’t see that TVAPE had a horrible reputation until after I purchased my vape. I found a ton of complaints. Apparently they buy their reviews so they look way better than they really are. I wasted my money on this Utillian vape that doesn’t work. Apparently this is extremely typical. Utillian is NOT a good quality brand, yet TVAPE totally makes these products look amazing. Vape battery dies after two three min sessions. I’m getting nothing off a pull unless it’s set to the max temp. I’ve went through so much herb and nothing. No matter what I do this device will not allow the effects to be even slightly felt. I’m making myself light headed from all the inhaling I have to do for nothing. I’d try returning it but with reading everything on Reddit, apparently this TVAPE company makes their “hassle free” return policy a real nightmare.

26 June 2026
TVape logo

Reply from TVape

Dear Amy,

Thank you for taking the time to share your feedback. We're truly sorry to hear that your initial experience did not meet your expectations.

We understand how frustrating it can be when a new device doesn't perform as expected, and we sincerely apologize for the disappointment this caused.

After you contacted our Customer Service team, we reached out promptly to assist you with troubleshooting in an effort to resolve the issue. Once you confirmed that you preferred to return the unit, we immediately provided return instructions, processed your return as quickly as possible upon receipt with zero charges on your side, and completed the resolution without unnecessary delay.

While we're sorry that the product wasn't the right fit for you, we're glad we were able to resolve the matter promptly. We always strive to provide timely support and a straightforward resolution whenever customers experience an issue.

Thank you again for your feedback. It helps us continue improving both our products and our service, and we wish you all the best going forward.

Kind regards,
TVape Team

Rated 5 out of 5 stars

A Service Business

Rep @ vape was very helpful and knowledgeable. The Rep made several options and suggestions and got me set. Very customer service oriented.

11 July 2026
Unprompted review
Rated 5 out of 5 stars

What made my experience so positive was…GREAT PRODUCTS DELIVERED WITH THE PERSONAL TOUCH

What made my experience so positive was I was emailing someone who works there and in typical old lady fashion, I can't find the email or his name but he was really nice, friendly and very helpful. No matter how many stupid questions I asked, he patiently answered them. He provided some useful advice. He is truly an outstanding example of good customer service and it makes me consider TV Vape for future purchases. Actually, EVERYONE I dealt with there was professional, knowledgeable and friendly. We need so much more of this!!!

27 June 2026

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