What made my experience so positive was I was emailing someone who works there and in typical old lady fashion, I can't find the email or his name but he was really nice, friendly and very helpful. N... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was fairly impressed with this website. Item I received was EXACTLY like the picture and worked exactly as described. Shipping was Canada Post, that's the only thing I would change but otherwise the... See more
Unlike most 'AI Assistants' this one was actually really helpful. I'm fairly confident I ended up speaking with a real person (Lisa) halfway through - but regardless - I was very impressed. She hooked... See more
You processed my order flawlessly. It was delivered on time to the correct address. When I ordered this product, (my third 'LITL 1' vape with an extra mouthpiece), your order dept. included the extr... See more
Company details
The TVape Advantage: Selection, Support, and Quality
Written by the company
- At TVape, we make it easy to find the perfect vaporizer with a wide range of devices from all the major brands—Zeus, Puffco, Utillian, Tronian, PAX, and more. Whether you’re just starting out or a seasoned enthusiast, our team is here to guide you before, during, and after your purchase, helping you choose the right device and accessories. We back every product with easy returns, reliable warranties, and responsive technical support, so you can shop with confidence. Our competitive pricing, price-matching policy, and dedication to quality make Tvape the go-to destination for vaporizer hardware. TVape – premium hardware, trusted brands, expert guidance, and an experience built around you.
Contact info
17-11 Progress Ave, M1P 4S7, Scarborough, Canada
- +1 855-234-8273
- cs@tvape.com
- torontovaporizer.ca
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nik S.
Nik S., the Gadget Guide, reached out personally to fulfill a gift card order and made sure that all of my needs were met. I had purchased a Storz & Bickel Crafty+ vaporizer just over one year prior, and Nik helped me obtain some small service parts for the vaporizer. I'm very impressed by the attentiveness! Great products and great service!
22 July 2026
Unprompted review
After sending my address,paid the…
Apologies. For the review,was the 2nd time in my life i was wrong 😉✌️👍
20 July 2026
Unprompted review
Reply from TVape
Dear Shaun,
Thank you for your feedback, We’re sorry for the frustration and inconvenience caused by the delay with your order.
We would like to clarify that, during checkout, local pickup was selected as the delivery method for this order. There were also shipping options available to choose from if you preferred to have the order delivered, as with our other customers.
Because local pickup was selected, the order was not initially shipped. Once you contacted us and clarified that you wanted the order delivered, we arranged shipping for you, and your order will be shipped shortly.
We understand how frustrating it is to wait for an order and apologize for the inconvenience caused.
Kind regards,
TVape Team
Nik and Jen are awesome
Nik and Jen are awesome
Helped me through a warranty issue without any problems at all. Will buy from them again 100%
7 July 2026
Online help was very fast
Online help was very fast, thorough, and helpful! As a veteran I greatly appreciate your handling the paperwork for VAC and insurance.
6 July 2026
Great inventory and service.
16 June 2026
All the different comications were very…
All the different comications were very professional and timely 👌 it was a true pleasure you seem to have the warranty process nailed down thank you again David
13 July 2026
Unprompted review
Quality products
Quality products, knowledgeable staff, professional support if needed, easy to recommend this company
6 July 2026
Good Price. Good product
Price was good. Lots of information on the website so I could make an informed choice. Fast shipping. Product works exactly as described. Overall I am pleased.
1 July 2026
Couldn't ask for more from customer…
Couldn't ask for more from customer service.
18 July 2026
Unprompted review
great service
20 June 2026
Dont buy this
12 June 2026
Reply from TVape
Dear Melina,
We’re sorry to hear that you were dissatisfied with your experience. We reached out to you to better understand the issue you encountered and to offer assistance, but we have not yet received a response.
We would still be happy to look into this for you. Please feel free to contact our support team with more details about the problem you experienced so we can investigate and do our best to assist you.
Kind regards,
TVape Team
Great after sales support
Jen made my experience with my defective Utillian 723 exchange Painless. All I had to do was to prove the device was defective by sending them a video of my defective device. Once they received the video, Jen sent me a replacement. I appreciate your effort Jen! I have bought multiple devices from TVape and will continue to purchase from them as I feel confident with their after sales support.
17 July 2026
Unprompted review
Jen was efficient and professional
Jen was efficient and professional, not to mention sweet. I’ve been coming back to TVape for almost 8 years now. For good reason. Fantastic company to throw your money at. Great poeple, solid products, excellent warranties.
17 July 2026
Unprompted review
A Canadian company providing a great…
A Canadian company providing a great service to the community
12 June 2026
Good service
I have ordered a couple different vapes from them and they always ship my order quickly. Their customer service has been good as well. One time they made me aware of a product recall and I was able to get a new upgraded version of my old product. Another time my vape broke and they responded within 1 day when I asked for a replacement and didn't make me jump through too many hoops before sending me a free replacement. No doubt I will continue to buy from them in the future as I've been happy so far.
2 July 2026
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