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Tops and Bottoms Reviews 

624
•
TrustScore 4.5 out of 5

4.7

Clothing Store
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Review summary

Created with AI, based on recent reviews

Considering 233 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff, particularly individuals like a specific staff member, for their exceptional helpfulness and excellent customer service. Many people highlight the quick shipping of orders and the quality of products received, often noting items are exactly as described. The successful raffle process also provides opportunities to purchase desired items, leading to high recommendations and repeat business. However, some people were dissatisfied with receiving products that differed from what was ordered or pictured. A few customers also noted issues with customer support responsiveness when trying to resolve problems or obtain return labels.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting individuals for their exceptional service.... See more

Product

Consumers find product to be positive, with many praising the quality of items like sneakers and clothing,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the friendly, quick, and helpful... See more

Order

Reviewers mention positive feedback about order, highlighting the excellent process and quick shipping.... See more

Service

Customers had positive experiences with service, often highlighting the helpfulness and professionalism of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I won for raffles in 2 days on Tops and Bottoms and the process they use is excellent William was amazing responded fast and both my orders have already shipped. Would recommend Tops and Bottoms. You... See more

Rated 5 out of 5 stars

The item I ordered shipped incredibly fast considering the shipping was free. I also like the hassle free checkout process there website has. There are no brick and mortar of these stores around here... See more

Rated 5 out of 5 stars

Tops n Bottoms for the W again!!! Love shopping with this store, they get my order in the mail quicker than anyone else does for sure! William who works there is great, he has been helpful and has gr... See more

Rated 5 out of 5 stars

I enjoy shopping at tops and bottoms because mainly their prices. They usually won’t charge a shipping fee but sometimes they do, sometimes they’ll throw in a pair of socks for you to purchase and cou... See more

Company replied

Company details

  1. Clothing Store
  2. Bags and Luggage Store
  3. Belt Shop
  4. Handbags Shop
  5. Shoe Store
  6. Western Apparel Store

Written by the company

We are a one-stop-shop for all your fashion desires ranging from apparel, footwear, outerwear, and accessories. Name it, and we’ve got you covered. At Tops & Bottoms, we're dedicated to bringing you the high-end apparel of internationally renowned brands such as; Adidas, Puma, Jordan, New Era, Mitchell & Ness, Bally, Nike, and many others. With a firm focus on providing exceptional customer service, incredible value, and uniqueness, we serve you the authorized branded products at an affordable price.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

624 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(624)

210 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

They sold my order behind my back!!

I was excited to get a text message saying that I won a raffle for some shoes that I wanted to get for my son for Christmas. When I replied to the text, I never received any response. So I called them and they said “sorry, sold out”! Meaning they sold it behind my back, because they probably have a click of resellers that they backdoored these shoes to. I would never buy from here again.

19 October 2025
Unprompted review
Rated 5 out of 5 stars

Tops and Bottoms always 100%

Tops and bottems is amazing. They have awesome customer service as well anything you may need help with just message them and they will get you straight I’ve bought over a couple thousand dollars worth of things and they always come 100% I’ve never had any trouble with a single order. Tops and bottems is the way to go. I shop there because they treat me well. You guys should check them out.

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Williams is the best and so helpful…

Williams is the best and so helpful !!!! Hope to be able to get more raffle wins from now on !!! Tops and bottoms is one of the best places for clothes and shoes and if you haven't shopped with them... you should !!!

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Ugg purchase

Package arrived on time and sites really easy to use, products in good condition

23 October 2025

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