Tops and Bottoms Reviews 

624
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 227 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful and professional staff, particularly highlighting individuals for their exceptional customer service and assistance with purchases and raffles. Many people appreciate the quick processing and shipping of orders, often receiving their desired products promptly. The overall service is frequently described as excellent, with consumers noting the ease and smoothness of transactions, making them eager to return. However, some customers noted receiving incorrect products, such as different colors or sizes, or items not matching descriptions. A few also experienced unresponsive customer service, facing difficulties with returns or obtaining labels, leading to dissatisfaction with the return process.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Product

Reviewers mention positive feedback about product, often praising the quality of items like sneakers and... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting friendly, quick, and... See more

Order

Customers consistently note positive experiences with order, praising the excellent process and quick... See more

Service

Consumers find service to be positive, with many reviewers highlighting the helpfulness and professionalism... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The item I ordered shipped incredibly fast considering the shipping was free. I also like the hassle free checkout process there website has. There are no brick and mortar of these stores around here... See more

Rated 5 out of 5 stars

Tops n Bottoms for the W again!!! Love shopping with this store, they get my order in the mail quicker than anyone else does for sure! William who works there is great, he has been helpful and has gr... See more

Rated 5 out of 5 stars

I enjoy shopping at tops and bottoms because mainly their prices. They usually won’t charge a shipping fee but sometimes they do, sometimes they’ll throw in a pair of socks for you to purchase and cou... See more

Company replied

Rated 5 out of 5 stars

I entered a raffle for Men’s Air force 1 Low “Dark Team Red and Safety Orange”. Williams reached out to me and stated that I won a pair. I was so excited and he proceeded with assisting me with check... See more


Company details

  1. Clothing Store
  2. Bags and Luggage Store
  3. Belt Shop
  4. Handbags Shop
  5. Shoe Store
  6. Western Apparel Store

Written by the company

We are a one-stop-shop for all your fashion desires ranging from apparel, footwear, outerwear, and accessories. Name it, and we’ve got you covered. At Tops & Bottoms, we're dedicated to bringing you the high-end apparel of internationally renowned brands such as; Adidas, Puma, Jordan, New Era, Mitchell & Ness, Bally, Nike, and many others. With a firm focus on providing exceptional customer service, incredible value, and uniqueness, we serve you the authorized branded products at an affordable price.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

624 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(624)

211 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered New Balance Bisque sea salt…

I ordered New Balance Bisque sea salt shoes in woman’s size 9. I received my order today, beautiful shoe but it was in size Men’s 9. They don’t have my size woman’s 9 and they expect me to pay for shipping the shoe back when it was their mistake. It’s just not right! Very unhappy.

11 October 2025
Rated 5 out of 5 stars

Shout out to Tops and bottoms always…

Shout out to Tops and bottoms always having the top quality latest fashions and of course my main man Williams. I appreciate the help bro and everything yall do to get me what I need being that I'm all the way in GA. A++++

13 October 2025
Unprompted review
Rated 1 out of 5 stars

3 but 2 Exchange

I order three hats and was told by email that two can only be exchanged. I tried calling today and left voicemail on how to exchange the two hats and receive a refund. At this point I would like to receive a store credit, so I find other items in my husband size. I haven't received any emails regarding my call and follow up to the refund that I was granted. No sheet or label was attached to the email.

6 October 2025
Rated 5 out of 5 stars

Time is on your side

The item I ordered shipped incredibly fast considering the shipping was free. I also like the hassle free checkout process there website has. There are no brick and mortar of these stores around here so this is my first experience and I'm definitely coming back.

6 October 2025

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