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Tops and Bottoms Reviews 

623
•
TrustScore 4.5 out of 5

4.7

Clothing Store
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Review summary

Created with AI, based on recent reviews

Considering 233 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff, particularly individuals like a specific staff member, for their exceptional helpfulness and excellent customer service. Many people highlight the quick shipping of orders and the quality of products received, often noting items are exactly as described. The successful raffle process also provides opportunities to purchase desired items, leading to high recommendations and repeat business. However, some people were dissatisfied with receiving products that differed from what was ordered or pictured. A few customers also noted issues with customer support responsiveness when trying to resolve problems or obtain return labels.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting individuals for their exceptional service.... See more

Product

Consumers find product to be positive, with many praising the quality of items like sneakers and clothing,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the friendly, quick, and helpful... See more

Order

Reviewers mention positive feedback about order, highlighting the excellent process and quick shipping.... See more

Service

Customers had positive experiences with service, often highlighting the helpfulness and professionalism of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I won for raffles in 2 days on Tops and Bottoms and the process they use is excellent William was amazing responded fast and both my orders have already shipped. Would recommend Tops and Bottoms. You... See more

Rated 5 out of 5 stars

The item I ordered shipped incredibly fast considering the shipping was free. I also like the hassle free checkout process there website has. There are no brick and mortar of these stores around here... See more

Rated 5 out of 5 stars

Tops n Bottoms for the W again!!! Love shopping with this store, they get my order in the mail quicker than anyone else does for sure! William who works there is great, he has been helpful and has gr... See more

Rated 5 out of 5 stars

I enjoy shopping at tops and bottoms because mainly their prices. They usually won’t charge a shipping fee but sometimes they do, sometimes they’ll throw in a pair of socks for you to purchase and cou... See more

Company replied

Company details

  1. Clothing Store
  2. Bags and Luggage Store
  3. Belt Shop
  4. Handbags Shop
  5. Shoe Store
  6. Western Apparel Store

Written by the company

We are a one-stop-shop for all your fashion desires ranging from apparel, footwear, outerwear, and accessories. Name it, and we’ve got you covered. At Tops & Bottoms, we're dedicated to bringing you the high-end apparel of internationally renowned brands such as; Adidas, Puma, Jordan, New Era, Mitchell & Ness, Bally, Nike, and many others. With a firm focus on providing exceptional customer service, incredible value, and uniqueness, we serve you the authorized branded products at an affordable price.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

623 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 7% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(623)

230 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I won the raffle on the bubble boy…

I won the raffle on the bubble boy lebrons , & williams made it very simple for me to complete the transaction. First time ordering from tops and bottoms, everything was legit !
definitely will continue to order through them.

hoping i get the H-twon 11s next !

18 November 2025
Unprompted review
Rated 5 out of 5 stars

It was great buying experience

It was great buying experience. Won a raffle and received a text message, gave the size i wanted and was sent an invoice. William was very helpful.

15 November 2025
Unprompted review
Rated 5 out of 5 stars

Raffle Win

Williams did a great job at notifying me about being a winner in their raffle including assisting me through the process of making my purchase! Keep up the great work!

15 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic!

Fantastic!
Williams - made the transaction as seamless as possible. Definitely it’ll be back to Tops and Bottoms for future raffles. 💯

15 November 2025
Unprompted review
Rated 5 out of 5 stars

Williams was amazing

Williams was amazing! I needed some shoes for my twin nieces and buying 2 of everything adds up. My problem was solved in less than 5 minutes, I even purchased another pair of shoes as a Christmas because of the help! Will definitely recommend Williams and I will be back!

7 November 2025
Unprompted review
Rated 5 out of 5 stars

I am coming back to give my guy…

I am coming back to give my guy Williams the 5 stars ! ⭐️ I was charged 20 dollars shipping on the raffle win , but that is part of the policy for exclusive releases, and he sent me a brand new shoe washing bag ! Thank you !

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Big "W" raffle!

Big "W" raffle!
What other brand calls & DMs you to let you know you won!? On TOP of that they sent the invoice while being on the phone.

Very friendly staff member Williams called making it an easy & smooth transaction.
Good business all around as this isn't my first W from them. WIN WIN WIN!!

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience! Williams was very helpful in securing my order and providing valid discount codes. Receive my slippers and theyre exactly as described!

24 October 2025

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