ToolshouseReviews 

387
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers had a great experience with this company. Customers consistently praise the company for its fantastic service, often highlighting the speed and efficiency of their deliveries. Many people appreciate the competitive pricing and the quality of the products received, which are often described as good value. Reviewers also note the ease of ordering and the promptness of delivery, with items frequently arriving earlier than anticipated. However, some people mentioned issues with delivery, including parcels not turning up or arriving damaged, and tracking information not being updated. A few other people also felt that customer service was unresponsive to inquiries about incorrect or faulty items, and some received products that were not as described or were incomplete.

What people talk about most

Delivery service

People report ambiguous experiences with delivery service, with many praising fast and prompt delivery, often... See more

Product

Users describe ambiguous interactions with product, with some customers receiving exactly what they ordered,... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers reporting positive aspects such as... See more

Service

Customers had positive experiences with service, often highlighting great and excellent service, with some... See more

Price

Consumers find price to be positive, with many reviewers consistently highlighting competitive and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

WOW! Got in touch with this company yesterday morning for some product advice, got a speedy response and the guy (Lio) did a price match for me which I really appreciated. I placed the order Saturda... See more

Rated 5 out of 5 stars

Supplied what was ordered. Well packaged and in a good condition. Comparable price but wanted to try out the company with a view to perhaps ordering further items later. Excellent delivery service of... See more

Rated 5 out of 5 stars

Have used them a couple of times, if they say they have it in stock, they have it, and their prices are competitive, so will continue to shop there, note you can pick up from there by arrangement.

Rated 5 out of 5 stars

I ordered an insinkeraytor hot water tank which arrived the following day. I'm very pleased with the product which was very easy to fit in existing place. Excellent Service.


Company details

  1. Tool Store
  2. Construction Machinery and Equipment Store

Written by the company

We guarantee the cheaper price of hand tools, power tools, painting and decorating, Workshops equipment, DIY and Gardening


Contact info

3.8

Great

TrustScore 4 out of 5

387 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(387)

74 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

CK Magma padded tool belt

Really easy and straightforward browsing and ordering. There was delivery issue that was promptly identified and sorted out.
Five stars product, price and service.
Definitely recommended

22 September 2024
Rated 1 out of 5 stars

leave alone

.didnt have what i wanted after two weeks, getting my money back hopefully.selling stuff when out of stock, hoping new stock will be delivered in time.

27 September 2024
Unprompted review
Rated 1 out of 5 stars

AVOID Company no customer service

I recently placed an order, but although the product shows as 'collected,' I never received it. To make matters worse, the company's customer service has been extremely difficult to reach, and rather than resolving the issue, they seem to be shifting the blame onto me as the customer. This experience has been incredibly frustrating, and I hope the company will take responsibility and resolve this situation promptly

3 October 2024
Unprompted review
Rated 2 out of 5 stars

If you haven’t got don’t advertise to sell it.

Unfortunately I made and paid for my purchase but two days later my order had been cancelled and my money refunded, you did send an email stating the supplier had no more stock but I’m sorry in my honest opinion you shouldn’t take my order or my money if you don’t have the stock already in house.

17 September 2024
Unprompted review
Rated 1 out of 5 stars

THESE MUPPETS ARE CHARLATANS My last…

THESE MUPPETS ARE CHARLATANS My last last review was a bit curt, so here’s the story. Ordered a BBQ, it arrived. It was awful. Bent grill bars unevenly spaced and paint peeling off them!! I think they were meant to be non stick? I could straighten the bars but paint flaking off them was not what I wanted to cook on! E mailed pics ( about 10) and said I don’t want goods not fit for use. They said I got what I paid for. I should have spent more money if I wanted quality! So £140 for a charcoal burning BBQ isnt expensive? And to rub salt in the wound, I’d have to pay £10 to return it. I’m a stubborn person in such matters, but after innumerable emails I was close to the 30 day return limit. I gave up and paid to return it. The emails to me were borderline offensive. DO NOT GIVE THEM YOUR HARD EARNED!!

11 August 2024
Unprompted review

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