I hadn't used Toolchimp before although I purchase quite a lot of power tools. There was a bit of a delay with the supplier of the product that I had ordered but the sales advisor (Dave) kept me f... See more
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Review summary
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Based on these reviews
I like their witty play on words on their answer machine using the 'Chimp' connection. The ordering was easy and it arrived quickly. Unfortunately I had to return half the order as the lifespan of t... See more
Company replied
Order sorted after dpd ruined yet another simple delivery. Toolchimp replied to emails and calls multiple times, really good customer service. Sent order out again to clean up after dpd failed there... See more
Company replied
Product was exactly what we wanted - it was approx 3 cm long tiny tool for changing the code on a key safe. However, postage was £5.78 plus VAT and in a box 12 cm x 12 cm x 14 cm. and then wrapped i... See more
Company details
Written by the company
ToolChimp boasts over 25,000 product lines from respected manufacturers across the world delivered to your door. We have a UK Based Office & Call Centre. Our office is open from 9am till 5:30pm Monday through to Friday. We are UK based and will help with any issues or questions you may have. Our friendly staff on the customer service team are able to assist with any problems or questions you have either on the phone or via our live chat which is active between working hours. There are real people behind the chat who are ready to deal with any issues immediately as they would normally over the phone.
Contact info
Unit 21, Earls Colne Business Park, CO6 2NS, Earls Colne, Colchester, Essex, United Kingdom
- 01376 346 197
- info@toolchimp.co.uk
- www.toolchimp.co.uk
4.0
Great
1K reviews
Replied to 67% of negative reviews
Typically replies within 1 week
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Dlivered on time with a competitive…
Dlivered on time with a competitive price. Recommended.
10 April 2026
Items arrived quickly and efficiently
Items arrived quickly and efficiently. Only comment would be that packaging could be better as both inside boxes were open when I opened the outer box.
8 April 2026
Will definitely use Toolchimp again
Very impressed with the speed Toolchimp operate at. Not so much with DPD delivery, you may want consider a different company to deliver, their lack of commitment could impact on Toolchimp
7 April 2026
supply issues
did not disclose supply issues, so far, four weeks to provide me with complete site lights and tripods.
i had to chase for updates, which they did respond to, but only after multiple calls and no call backs.
my order was submitted online 17 March,
i have been partially supplied my order and told this morning 13 April. that the remainder of my order may be with me by the end of the month.
Integrity is the quality of being honest, ethical, and having strong moral principles that are consistently upheld, even when no one is watching. It involves behaving with sincerity, taking responsibility for actions
13 April 2026
Unprompted review
The service from start to finish was…
The service from start to finish was amazing , great price and a fantastic product , very fast delivery , would highly recommend using .
5 April 2026
Ordered on the 1st of April
Ordered on the 1st of April. And still waiting. 10 days later for 1 screwdriver
1 April 2026
Purchased over a week ago and still no…
Purchased over a week ago and still no delivery
TBH the first and last time I’ll use them
1 April 2026
From customer service to delivery was…
From customer service to delivery was first class, will use toolchimp again
5 April 2026
Delivery was prompt
Delivery was prompt, quality of products very good, prices competitive. Much cheaper than Amazon, would have given 5 stars but website not the best, needs a refresh I think as not best user interface.
4 April 2026
Original order was misplaced but having…
Original order was misplaced but having a call from customer service regarding my order confirming it would be sent and delivered the following day. Received as stated and very happy with the outcome
29 March 2026
Order number 21000072318
Order number 21000072318
Several delays in shipping
Tool Chimp Customer services misled me and lied about delivery time frame. Goods out of stock goods not picked up by courier etc etc Goods now recieved after almost 2 weeks of problems. And multiple phone calls
Had previous issues with Toolchimp. Deliveries are unreliable.
7 April 2026
Unprompted review
The service was brilliant
The service was brilliant, delivered before time . The product is amazing. Makes my job so much easier and the finish is brilliant
29 March 2026
Reply from ToolChimp
Thanks for the amazing review, Lynne! 😊
Delighted the product is making your job easier and delivering a great finish — and even better it arrived ahead of time. Really appreciate your support!
No updates on an order placed on the 16/03/26
No updates on an order placed on 16/03/26 I placed an Although they do not make the delivery date clear at the moment of the purchase, I have tried to contact them to a few times to ask it, and they have no answer. I had to start a bank dispute to claim the money back as an email requesting the order cancelation wasn't effective.
16 March 2026
Unprompted review
Reply from ToolChimp
Sorry to hear about your experience Sergio.
This isn’t the level of service we aim to provide.
We completely understand your frustration, especially with the lack of updates and difficulty getting a response. That’s not acceptable, and we should have been clearer on delivery times and more responsive to your enquiries.
We’re reviewing this internally to improve both communication and order handling.
We’ve requested further information via Trustpilot so we can locate your order, as we’ll need your order number to investigate this properly.
Once we have that, we’ll look into this as a priority and work to resolve it for you.
Great price and speedy 👍 delivery
1 April 2026
Reply from ToolChimp
Thanks for the great review, Walter! 😊
Glad you’re happy with the price and speedy delivery 👍 — really appreciate your support!
Reply from ToolChimp
Hi Sam,
Apologies for this.
We’ve asked our customer service team to reach out to you directly so we can review what’s been received and get this resolved quickly for you.
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