App appears to be user friendly; however, the actual real-life experience was a total bust. I drove to the business to collect the order at 8:30 PM Sunday and discovered a locked building, lights off... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've had several wonderful experiences, good qualities of fresh tasty food. But three times I have been disappointed... small quantities of cheap food. The worst was the $8 surprise meal from an India... See more
Company replied
I was a bit disappointed by the fact that half the items from my Harris Farm bag were on the Use By date and I had to throw three items away as they were already tasting off and fizzing slightly.... t... See more
Company replied
Disappointing value for money. I purchased a produce surprise bag from The Fresh Market, but the contents were worth only about $6- 8, despite me paying $10. It feels like the store used the platform... See more
Company replied
Company details
Written by the company
Our mission? To make sure good food gets eaten, not wasted. Every day, delicious, fresh food goes to waste at cafés, restaurants, hotels, shops and manufacturers - just because it hasn’t sold in time. The Too Good To Go app lets customers buy and collect Surprise Bags of food - at a great price - directly from businesses.
Contact info
Copenhagen, Denmark
- toogoodtogo.com
3.6
Average
112K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Quality varies per restaurant in…
Quality varies per restaurant in general, but more likely than not I’ve ended up with quality prepared food/groceries for a fraction of the price. And service has always been stellar.
22 July 2026
Unprompted review
Buying it was no problem
Buying it was no problem, waiting at store took longer than I thought was normal. Everything turned out good tho, my family enjoyed the donuts. Thanks Dunkin!
28 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
couldn't pick the food
couldn't pick the food, was ignored by TooGood customer support.
31 July 2026
Unprompted review
Reply from Too Good To Go
Thank you for sharing your experience. We are really sorry to hear that you were unable to pick up your food and experienced difficulties reaching our customer support team.
We work closely with our partners to ensure a smooth pickup process, and we regret that your experience fell short. Please reach out to our support team through the Help Centre in the application so we can investigate this matter further for you.
Your feedback helps us improve, and we truly appreciate your support in reducing food waste.
Too Good To Go
I loved the process
30 July 2026
Unprompted review
Customer service was exceptional and I…
Customer service was exceptional and I didn’t have to pay tax! I was hesitant the product would be old but when I asked the girl that was working there, she said not more than 1 day old. Received 6 items from Tim Hortons for $4.99 will do it again!
19 July 2026
Unprompted review
Old oil and chicken
Old oil and chicken . They don’t know how to make burgers. I returned the food back to them and lost money for the order
30 July 2026
Unprompted review
Reply from Too Good To Go
Thank you for sharing your experience. We are really sorry to hear that the quality of the food did not meet expectations and that you encountered issues with your order.
We work closely with our partners to ensure quality and value, and we regret that this experience fell short. Please reach out to our support team through the Help Centre in the application so we can look into this further for you.
Your feedback helps us improve, and we truly appreciate your support in reducing food waste.
Too Good To Go
Pathetic food
30 July 2026
Unprompted review
Reply from Too Good To Go
Thank you for sharing your feedback. We are really sorry to hear that your experience did not go as expected and that you were dissatisfied with the food quality.
We work closely with our partners to ensure quality and value, and we regret that this instance fell short. Please reach out to our support team through the Help Centre in the application so we can look into this further for you.
Your feedback helps us improve, and we truly appreciate your support in reducing food waste.
Too Good To Go
Fun Activity w/ Daughters!
Fun activity picking up affordable and yummy treats throughout the day with my daughters!
30 July 2026
Unprompted review
PALAU KABAB ARE USELESS
PALAU KABAB ARE USELESS
A good to go bag means a bit of everything that is left over.
I was handed over a bag with a bit of rice and a bit of gravy
This is a complete rip off
The product and the quality needs a lot to be desired.
30 July 2026
Unprompted review
Reply from Too Good To Go
Thank you for sharing your feedback regarding your order from Palau Kabab. We are sorry to hear that the bag did not meet your expectations in terms of variety and overall quality.
We work closely with our partners to ensure that both value and quality standards are maintained, and we regret that your experience fell short. Please reach out to our support team through the Help Centre in the application so we can investigate this matter further for you.
Your feedback is essential in helping us improve our service, and we appreciate your participation in reducing food waste.
Too Good To Go
Too good to go is doing a great service…
Too good to go is doing a great service by reducing food spoilage and helping families get quality foods to feed their families from stores like Metro and various restaurants. The quality and value has been excellent.
24 July 2026
Unprompted review
The bag doesn't worth to pay 7 pounds…
The bag doesn't worth to pay 7.5 pounds for it. I feel i could get same items somewhere else cheaper and fresh
30 July 2026
Unprompted review
Reply from Too Good To Go
Thank you for sharing your experience. We are sorry to hear that the contents of your bag did not meet your expectations regarding freshness and overall value for the price paid.
We work closely with our partners to ensure that every Surprise Bag provides great value and quality, and we regret that your experience fell short. Please reach out to our support team through the Help Centre in the app so we can look into this order further for you.
Your feedback helps us improve our service, and we appreciate your support in reducing food waste.
Amazing project
Amazing project! Love all participating partners! You are the winners!
31 July 2026
Unprompted review
New to the app & not a lot available in…
New to the app & not a lot available in my immediate 5km radius. However if I'm. Going a bit further there are some good options in Silverdale & Orewa it's important to get the timing right, as in reserving a surprise bag before it's taken & also I only reserve 1 if I'm going to be in the area already for an appointment etc.I've had 2 great surprise bags ....good luck
31 July 2026
Unprompted review
It was my first time using the app and…
It was my first time using the app and didn't see the confirmation..At the store it was confusing because although Ihad paid with my credit card and reserved earlier I was unable to show them proof so I ordered and paid again on the app with the cashier..Later that night I saw the confirmation for both orders on my phone but it wasn't really worth going back to rectify it as I live 12K away. I still feel that I got a great deal and was very happy with the order and I will make sure that I get the confirmation for next time. Thanks Susan
28 July 2026
Unprompted review
I love it
I love it , great product with excellent quality savings money
28 July 2026
Unprompted review
The food was good and the people in the…
The food was good and the people in the restaurant was very pleasant. For the price the food was very good.
30 July 2026
Unprompted review
Great food and great deal
29 July 2026
Unprompted review
If the app doesn’t work, you lose out on the money
The app wouldn’t load so after paying $18 for this particular rescue, I wasn’t able to pick it up because it wouldn’t show me the location the timeframe Etc. When I got onto the help section , the chat bot didn’t even try to decipher what I said and just said sorry you couldn’t make it.
30 July 2026
Unprompted review
Reply from Too Good To Go
thank you for your feedback. We're very sorry to hear about your experience. We understand how frustrating it must have been to pay for a Surprise Bag but be unable to collect it because the app wasn't working properly.
We're also sorry that the automated support did not address the issue you were experiencing. We understand how disappointing it is when you're looking for help with a technical problem and don't receive the assistance you need.
If you haven't already, please contact our support team through the Help Centre in the app. Every request submitted there is reviewed by our team, and while response times may occasionally be longer due to higher volumes, we will get back to every message.
Thank you for bringing this to our attention. Your feedback helps us continue improving both the app experience and our customer support.
Very Good
Easy app. Found local bargains. Food was nice and more importantly less than a 3rd of the price
30 July 2026
Unprompted review
If you want to buy garbage and throw it…
If you want to buy garbage and throw it in your bin, that’s the place to order food. What an awful experience.
30 July 2026
Unprompted review
Reply from Too Good To Go
Thank you for sharing your experience. We are very sorry to hear that your recent order was such a disappointment and failed to meet expectations.
We work closely with our partners to ensure the quality and value of every Surprise Bag, and we are sorry that your experience fell so far short of our standards.
Please reach out to our support team through the Help Centre in the app, and we will be happy to look into this further for you. Your feedback helps us improve, and we truly appreciate your support in reducing food waste.
Too Good To Go.
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