App appears to be user friendly; however, the actual real-life experience was a total bust. I drove to the business to collect the order at 8:30 PM Sunday and discovered a locked building, lights off... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I've had several wonderful experiences, good qualities of fresh tasty food. But three times I have been disappointed... small quantities of cheap food. The worst was the $8 surprise meal from an India... See more
Company replied
I was a bit disappointed by the fact that half the items from my Harris Farm bag were on the Use By date and I had to throw three items away as they were already tasting off and fizzing slightly.... t... See more
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Disappointing value for money. I purchased a produce surprise bag from The Fresh Market, but the contents were worth only about $6- 8, despite me paying $10. It feels like the store used the platform... See more
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Company details
Written by the company
Our mission? To make sure good food gets eaten, not wasted. Every day, delicious, fresh food goes to waste at cafés, restaurants, hotels, shops and manufacturers - just because it hasn’t sold in time. The Too Good To Go app lets customers buy and collect Surprise Bags of food - at a great price - directly from businesses.
Contact info
Copenhagen, Denmark
- toogoodtogo.com
3.6
Average
112K reviews
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Box included 7 bags of salad leaves and…
Box included 7 bags of salad leaves and 6 bags of radishes all to be consumed before end of day. Bag of parsley was all slime. Loaf of bread and biscuits had torn packaging exposing contents so reluctant to eat. Should have gone in the bin!
31 July 2026
Unprompted review
Reply from Too Good To Go
We are deeply sorry to hear about the poor quality of the items in your box. Receiving damaged packaging and spoiled produce like slimy parsley is completely unacceptable, and we truly regret that your experience fell so far below expectations.
Please report this directly to our support team through the Help Centre in the app so we can investigate this order and make things right for you.
Your feedback is essential in helping us hold our partner stores to high quality standards, and we sincerely appreciate your commitment to reducing food waste.
Too Good To Go.
the surprise bag were a great variety…
the surprise bag were a great variety of slices
30 July 2026
Unprompted review
APP Good - Aldi Store CRAP
The App is ok, but the store Aldi, Alvis Retail Park, Coventry were awful. Won't be using again or shopping in any Aldi !
31 July 2026
Unprompted review
Reply from Too Good To Go
We are so sorry to hear about your experience at the Aldi Coventry store. We work closely with all of our partner locations to ensure high standards, and we are truly sorry that the service and quality during your pickup were so disappointing.
Please reach out to our support team directly through the Help Centre in the app so we can look into this store's performance and assist you further.
Your feedback is invaluable in helping us improve our partnerships, and we deeply appreciate your support in the fight against food waste.
Too Good To Go.
Toby Breakfast
I collected a cooked breakfast box from Toby carvery. There was plenty of food and it fed 2 people.
31 July 2026
Unprompted review
Great service and quality
I was so happy to know that the same day I was going into bro ley that a pickup of sushi would be available and it was fantastic
31 July 2026
Unprompted review
Friendly staff and very polite and…
Friendly staff and very polite and friendly
1 August 2026
Unprompted review
Wasn't worth the value given
I don't think that the products given were worth the price that they rated the value of the bag. Also when we arrived, they had a bag ready for a lower value than what we ordered. she went into the back and just grabbed 2 additional items.
30 July 2026
Unprompted review
Reply from Too Good To Go
Hi Heidi,
I'm sorry that the quality of the food you received did not meet your expectations, but I'd love to help.
At Too Good To Go, we collaborate with partners to rescue as much food as possible. With this approach, you can expect that occasionally there will be more food, but the promised value will always be met.
I encourage you to reach out to us through the Help Center for assistance with your specific complaint.
Thank you for using Too Good To Go to give good food a second chance.
Too Good To Go Team
portion of food laughably small
portion of food laughably small. And there was lots left over and I came at end of the day. This wasn't an effort to save the planet, just to make money.
30 July 2026
Unprompted review
Reply from Too Good To Go
Hi Tom,
I'm sorry that the quality of the food you received did not meet your expectations, but I'd love to help.
At Too Good To Go, we work with partners to save as much food as possible. With this in mind, you should expect that sometimes more food but these should reach the promissed value.
I encourage you to reach out to us through the Help Center for assistance with your specific complaint.
Thank you for using Too Good To Go to give good food a second chance.
Too Good To Go Team
Easy to use the app
Easy to use the app, great deals, amazing quality products and fantastic way to try different places.
30 July 2026
Unprompted review
Easy to use app
Easy to use app and I have never had any issues with collecting the items I have purchased through them.
31 July 2026
Unprompted review
Congratulations and Thank you! I have thoroughly enjoyed the leftover
I have thoroughly enjoyed the leftover foods from different stores which I normally don’t frequent. The concept is great - a win-win for both vendors and customers. The app is very informative and well designed. Congratulations! And Thank you!
1 August 2026
Unprompted review
It's so fun!
It's so fun to get a surprise bag and wonder what you're going to get. The surprise bags are usually pretty great.
31 July 2026
Unprompted review
App serves multiple purposes
It’s a nice platform to save food, co2e and try out different bakeries without burdening your wallet, serves many purposes.
29 July 2026
Unprompted review
My first three purchases…
Every place that I went to purchase items were aware of the process of sliding the tab that says that I was there to acquire my goods out of the Three auntie Anne’s Cinnabon spot had the best customer service. They were polite. They had a special bag for my order and then I would rate the dirty dough place second they didn’t have a surprise bag ready. They just reached in there shows and grabbed items out and put them in to go to containers to leave the Tony’s pizza at Camelback. Add poor customer service otherwise grateful to have a food at the cost that I paid for them their decent slices of pizza
29 July 2026
Unprompted review
Great experience with my first order
Great experience with my first order! The place I tried was great, good size serving, on time. I wish there was more options to try. How do we get more places to participate?
29 July 2026
Unprompted review
Quality varies per restaurant in…
Quality varies per restaurant in general, but more likely than not I’ve ended up with quality prepared food/groceries for a fraction of the price. And service has always been stellar.
22 July 2026
Unprompted review
Buying it was no problem
Buying it was no problem, waiting at store took longer than I thought was normal. Everything turned out good tho, my family enjoyed the donuts. Thanks Dunkin!
28 July 2026
Unprompted review
couldn't pick the food
couldn't pick the food, was ignored by TooGood customer support.
31 July 2026
Unprompted review
Reply from Too Good To Go
Thank you for sharing your experience. We are really sorry to hear that you were unable to pick up your food and experienced difficulties reaching our customer support team.
We work closely with our partners to ensure a smooth pickup process, and we regret that your experience fell short. Please reach out to our support team through the Help Centre in the application so we can investigate this matter further for you.
Your feedback helps us improve, and we truly appreciate your support in reducing food waste.
Too Good To Go
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