UPDATE: Check your spam! The company did respond and it just went to my Spam folder (if there is a way to fix this they should look into it which I never check...ever. The problem was resolved and... See more
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See what reviewers are saying
Great backpack for one bag traveling. I used for our trip to Orlando; on the way back, I packed it up completely (whole week of my clothes and the kids’), the weight distribution is good, very comfo... See more
Loving my Urban Commute bag, which I purchased locally through the official Tomtoc PH thru Shopee. Love the design of the bag, and its minimalist theme, plus the many pockets alloted. It has a spaciou... See more
Company replied
My new MacBookAir fits perfectly into this new carrier/sleeve. The corners are much better than my old carrier/sleeve, and I especially like the shoulder strap. I bring my Mac with me everywhere and... See more
Company replied
Company details
Written by the company
tomtoc is an innovative, tech-savvy, and fashionable design-driven brand dedicated to protecting your digital gear. We are committed to building products with the customer in mind, under the umbrella of high quality, functionality, protectiveness and custom made for the perfect fit. You can protect the tech you rely on and enhance a happy digital life on the go with tomtoc. Founded in 2016, tomtoc is committed to providing digital gear owners (DGOs) with best-in-class, innovative travel and storage solutions. tomtoc has received accolades and awards of NBC, Wirecutter, iMore and more for its dedication to quality, design, and customer satisfaction, further solidifying its position as a leader in the industry.
Contact info
5595 Daniels Street, Unit A, Chino, CA 91710 USA, 91710, Chino, United States
- +1 800 977 4929
- support@tomtoc.com
- tomtoc.com
A perfect carrying case for my new MacBook Air
I have a new MacBook Air and wanted a new briefcase to carry the Air. I looked high and low… this one was too big,that one was too expensive then I came across the Tomtoc. The case had the features I wanted and had a very attractive price point. The case arrived in just a few days. I went over the case looking at all the critical points and was very pleased. One feature I really liked was the storage area in the top “lid”where I can carry a couple of folders to meetings. I’m very pleased with my Tomtoc case and would strongly recommend the case to anyone.
18 March 2024
bag works perfectly for me and my 14"…
bag works perfectly for me and my 14" M3. Small, light and good storage for charger etc. Glad I bought it
Gary
18 March 2024
The product I ordered was shipped…
The product I ordered was shipped quickly and received it great condition.
18 March 2024
Decent products but stitching can be improved
Enjoyed using TomToc but had some issues with their craftsmanship. Have tried their 40-liter backpack which ripped internally after using for a year. Also ordered the 26-liter bag and liked the aesthetics and fabrics used. But again, the stitching was done poorly leading to faulty crease and ruffles. The warranty service took a while to respond but they did eventually reply. They are strict about resolving only if you’d purchased through a “verified channel”. Best you purchase directly from their website.
10 March 2024
Unprompted review
Reply from tomtoc
As a brand committed to prioritizing customer feedback, we apologize for any negative experience you've had. Additionally, we want to clarify that all products purchased through our official channels come with a one-year warranty, as promised. However, upon reviewing your communication history, we noticed that the purchase channel wasn't verified. To provide you with the best resolution, we kindly request your purchase proof. Your understanding and cooperation are appreciated, and we assure you that our team will verify the information promptly to offer you the most satisfactory solution.
Shipping ...
Took a lot long to ship than expected...but we're only talking 10 days. Other than that, just fine.
16 February 2024
Great quality at a great price
Tomtoc makes really great products that have a lot of value, considering the price tag. The designs are nice and smart, the materials are of high quality and ever singe product I won from them still looks brand new. Definitely recommended, do check their stuff out.
3 January 2024
Unprompted review
Great customer service
Great customer service. Besides the great product. I'm super happy.
18 December 2023
Incredible quality!
Incredible quality! My adult son is THRILLED with this case. He immediately noticed the zipper brand (YKK) used on this bag as being of the utmost quality. Nothing but high praises for it!
18 December 2023
I still have not received my order and…
I still have not received my order and I ordered it a month ago.
19 December 2023
Had unavailable item on store for…
Had unavailable item on store for order. They said they’d email with shipping once available, then I got no email and had to contact again to find out about shipping.
20 December 2023
Enjoying my sling great quality
Enjoying my sling great quality. Love the water resistant protection
18 December 2023
Easy shopping process
Easy shopping process, fast shipping. International shipping would be greatly appreciated for the future.
20 November 2023
Was exactly as described and I love it
Was exactly as described and I love it. Fast shipping
18 October 2023
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