Honestly one of the best companies about because it feels like they care about the well being of their customers and staff. Kinda weird typing this out when every other company is focused on shareho... See more
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Davide Pagano helped me today. My son's favorite water bottles/sippy cups were washed and somehow I managed to lose the valves and the silicone seal parts. I contacted support to see if I could possib... See more
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After redirecting my order to an InPost locker, I was advised by the courier to contact TT as it hadn’t arrived. Harry from TT raised a query and kept me up to date on the order. Harry made sure... See more
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We had an issue with a swaddle bag we'd purchased which was disappointing. However, within a couple of hours of reaching out via the online chat service, Beverley was in touch, took the issue very ser... See more
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Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, United Kingdom
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
Excellent
12K reviews
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Honor from customer services called me…
Honor from customer services called me back as I requested on the chat and was most helpful in helping me sort my bottle query. 100% stick with tommee tippee even if you have issues with their products they will fully help resolve it!!
28 September 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Kiran,
Thank you for your feedback.
We are delighted to hear that Honor was able to assist you with your query.
We will pass your kind words over to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Brilliant service off Jo from Tommee…
Brilliant service off Jo from Tommee Tippee. Contacted via Facebook with a query regarding a replacement filter for a product - I was just needed advice on this, but not only did Jo advise, she also sorted it for me instantly which I was not expecting! Thanks again :-)
28 September 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Jessica,
Thank you so much for taking the time to leave such lovely feedback!
We are so delighted to hear Jo was able to assist you so efficiently and exceeded your expectations, we will be sure to pass your kind words over to Jo.
Warmest Wishes,
Tommee Tippee
Cienna and Jo very helpful people got…
Cienna and Jo very helpful people got my issue sorted within a matter of hours. Asset to the team
25 September 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Liv,
Thank you so much for taking the time to leave us this lovely review.
We are happy to hear that Cienna and Jo were able to assist you. We will make sure to pass your kind words on to them.
We hope you continue to use and love our products.
Best wishes.
Tommee Tippee.
I spoke to Debbie
I spoke to Debbie, she was absolutely wonderful, so lovely and helpful ❤️
26 September 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Sharna,
Thank you for taking the time to leave a lovely review of your experience with Debbie.
We are so happy to hear how wonderful and helpful with was when assisting with your query.
Best wishes,
Tommee Tippee
I had Debbie helping over a product…
I had Debbie helping over a product that had stopped working! She couldn’t have done enough to help and sorted the matter straight away. Great customer service from Debbie thank you very much
26 September 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Debbie,
Thank you for taking the time to leave a review, it is very much appreciated.
We are very happy to hear Debbie was able to get your issue resolved straight away and provided great customer service.
We hope you continue to use our products and services in the future.
I spoke with Martin on customer service…
I spoke with Martin on customer service and he was amazing very helpful can’t fault him Thanks again
25 September 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Eileen,
Thank you for taking the time to leave a review of your experience with Martin.
We are so pleased to hear how amazing and helpful he was when assisting with your query!
Best wishes,
Tommee Tippee
Debbie in customer care was extremely…
Debbie in customer care was extremely helpful today. No sitting on hold, no being asked to repeat yourself, just straight to the issue and resolution. Very happy with the outcome and it was a completely pain free process - wish I hadn’t put it off and phoned sooner!
25 September 2026
Unprompted review
Reply from Tommee Tippee UK
Hi There,
Thank you for contacting Tommee Tippee today,
We're pleased that you had a positive experience with our Parent-Care Specialist Debbie, and we're glad that the advice given resolved your issue first time!
We're thrilled to hear how satisfied you are with the service provided and we hope you continue to love our products as much as we do.
Wishing you all the best,
Tommee Tippee
Spoke with Debbie from customer care on…
Spoke with Debbie from customer care on live chat and she was very helpful with the problem I was having with one of there appliances, she arranged collection and delivery of replacement. Thank you
25 September 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Barry.
Thank you for taking the time to leave your feedback.
We are thrilled to hear that our parentcare specialist Debbie was on hand to offer help with an issue you were experiencing, we are delighted she was able to get this matter resolved.
We will certainly be passing your kind words on.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Reply from Tommee Tippee UK
Hello Sallyanne,
Thank you for taking the time to leave a review, it is very much appreciated.
We are happy to hear you received excellent customer service.
We hope you continue to use our products in the future.
Wishing you all the best,
Tommee Tippee.
Contacted Tommee Tippee Live Chat
Contacted Tommee Tippee through the online chat system due to a product failing after 4 weeks use. I spoke with 'Martin' who dealt with my issue promptly and thankfully I have a replacement product on its way to me. Thank you 'Martin'.
25 September 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Katie.
Thank you for taking the time to leave your feedback.
We are very sorry to hear you experienced an issue with one of our products after only using for 4 weeks, we completely understand how inconvenient this would have been.
We are thrilled to hear that our parentcare specialist Martin was on hand to deal with the issue and offer a replacement.
We will certainly be passing your kind words on.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Your perfect prep pro machine is awful
Your perfect prep pro machine is awful. I bought one few weeks ago have been having issues since day 1. Your customer service is even worse. You claim it’s because of water temperature (not true) or descaling (impossible as it’s brand new). Waste of money.
24 September 2026
Unprompted review
Reply from Tommee Tippee UK
Hi there,
Thank you for taking the time to leave some feedback on your recent experience with your Perfect Prep machine and the Parent-Care Specialists.
We're sorry to hear that you are dissatisfied with your PerfectPrep machine and we can understand how frustrating this can be. This is part of a safety feature on our Prep's to ensure that the feed dispensed is within our expected temperatures and safe for little one. This can be rectified by following our tips on our Product Support and Prepology pages: https://www.tommeetippee.com/en-gb/pages/perfect-prep-explained
It was explained that we would need to bring the unit in for assessment so we could check the performance of the machine in line with our product specifications. If a product does not pass our checks and is not in line with our expectations of intended use and performance, or a fault has developed then this would be unfit for purpose.
We can see that you are still in communication with the Parent-Care team and working towards a resolution.
Kind Regards,
Tommee Tippee
We had a malfunction with the cooling…
We had a malfunction with the cooling flask and had a chat with an agent with Tommetippee uk and they quickly assisted us and even sent us a new one
15 September 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Eric,
Thank you for taking the time to leave a review of your experience with out Parent-care Specialists.
We are so pleased to hear they were able to help you out and offered a replacement flask.
Best wishes,
Tommee Tippee
I was genuinely impressed by how…
I was genuinely impressed by how quickly and thoughtfully the Parent-Care Team responded to my enquiries. Sophie, Jo and Antony were all very kind, professional and helpful throughout the communication.
Although my enquiry was related to finding the appropriate contact within the company for an innovation proposal rather than a typical parent-care enquiry, each of them still made an effort to guide me in the right direction. I truly appreciate the time and effort they put into helping me, even though connecting inventors with the relevant departments is not the primary responsibility of the Parent-Care Team.
One small suggestion would be to make the connection between different departments within the company even stronger, particularly so that enquiries such as mine can be redirected to the appropriate team more quickly. This is not a criticism of the Parent-Care Team at all—their role is to support parents and caregivers, and they did an excellent job within that role. I simply believe that a stronger internal connection could make the experience even more efficient for people who need to reach another department.
Overall, I was genuinely impressed by the kindness, responsiveness and willingness to help shown by Sophie, Jo and Antony. Their effort made a very positive impression on me, and I am sincerely grateful for their support.
24 September 2026
Unprompted review
Reply from Tommee Tippee UK
Thank you very much for the kind words, we absolutely will look into improving the connections between the various teams and are always willing to listen to any advice from the outside, we hope that you were able to find everything you needed with ease,
We will absolutely pass on the kind words to the team who are always grateful to hear that their work is appreciated,
Warm Wishes
Tommee Tippee
Really good customer service!
Spoke to Debbie from customer service on the phone, she was absolutely lovely. It felt like she really cared and she gave advice to help on my query that worked! A real asset to the Tommee Tippee UK customer service team.
8 September 2026
Unprompted review
Reply from Tommee Tippee UK
Hi There,
Thank you for contacting Tommee Tippee today,
We're pleased that you had such a positive experience with our Parent-Care Specialist Debbie, and we're glad that the advice given for your query was a big help!
Best wishes,
Tommee Tippee
Brilliant experience
Brilliant experience, I was dealing with their customer service team in replacing part of a perfect prep machine I was missing. I dealt with Harry and Antony, who went out of their way to help me. Both were very polite, and friendly. Replies were prompt! 10/10 experience.
23 September 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Summer,
Thank you for taking the time to leave some feedback.
We're thrilled to hear that you have had a brilliant experience with our Parentcare Specialists and we could not be happier to hear that your query has been resolved swiftly. We're pleased to hear how satisfied you are with how your query was handled and we're glad to hear we have been friendly and polite.
We hope you continue to love our products as much as we do!
Warm Wishes,
Tommee Tippee
Very quick and helpful at answering…
Very quick and helpful at answering some questions I had about a training cup. Harry was extremely polite and helpful.
23 September 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Natasha,
Thank you for taking the time to leave some feedback!
We're over the moon to hear how satisfied you are with the level of service you have received from our Parentcare Specialists and we're delighted that we have been of support. We're thrilled to hear that you found us to be quick and helpful with your query, and we hope you continue to love our products as much as we do!
Wishing you all the best,
Tommee Tippee
Tommee tippee prep machine leaks
Tommee tippee prep machine leaks and the water temp sensor doesn't work with even room temp water
Avoid at all costs
The customer service team are awful and not helpful
22 September 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Adam,
We are so sorry you've not liked your Perfect Prep because you've had trouble with it leaking and the temperature warning.
The temperature warning is something that can happen during warmer periods but you can manage this by using cold water straight from the tap, or you can keep it cooler by popping the jug in the fridge between uses and taking it out around 20 minutes before feeding time.
It looks like we've sent you an email this afternoon to try and offer a solution to this and we're just waiting to hear back from you. We'd really appreciate it if you could email us back so we can get everything resolved.
We'll look forward to hearing from you.
Best wishes,
Tommee Tippee
Susie was excellent
Susie was excellent. Call was answered very quickly and my issue was discussed and resolved within minutes with no issue at all! Can’t fault her service at all
23 September 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Florence,
Thank you for taking the time to leave a review of your experience with Susie.
It's wonderful to hear that she was excellent when assisting with your query!
Best wishes,
Tommee Tippee
I received customer support from…
I received customer support from Debbie. She was super helpful in helping me order some new replacement parts for my tommie tippie bottles, massively appreciated.
23 September 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Jack,
Thank you for taking the time to leave a review of your experience with Debbie.
We are so pleased to hear how helpful she was in getting you some new parts for your bottles.
Best wishes,
Tommee Tippee
Good customer service
Did take a few days for product to arrive but had very prompt replies from Debbie and Nicholas when I emailed customer service. Also liked that the product arrived with minimal packaging.
16 September 2026
Unprompted review
Reply from Tommee Tippee UK
Thank you very much for the kind words, we at Tommee Tippee take pride in our customer service team, and I am glad to hear that the product arrived with you after some swift responses from Debbie and Nicholas,
We hope you continue to enjoy your Tommee Tippee product,
Warm Wishes,
Tommee Tippee
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